Mondelez India Foods / Cadbury India Complaints & Reviews

I have noticed that all the cadbury products or at least almost all cadbury products have these extra layers of packaging which are not needed and are a waste of resources. For instance, all the dairy milk silk's packaging consists of a minimum of three layer out of which one is plastic, one is aluminum foil, one is paper. According to me and many others there is absolutely no need for the aluminum and paper wrappings especially the paper which serves no purpose at all. I would request cadbury to work on this issue. By removing these two layers of packaging, a lot of resources are saved and the earth is less harmed. I am no businessman but i think this would also bring down the cost of the product, reducing the cost of those two layers of packaging. Also is the cost is lowered the sales might increase. I may of course be wrong but speaking from an environmental point of view, i believe that these two useless layers of packaging need to leave the product.

Dear sir
your distributor kaushik trading company distric bijnor, Uttar Pradesh, India, 246701, make false bill(Cadbury products) of my name( A2Z stationery) . I am warn him so many times but he did not respond and said it is Cadbury company policy company made your account .please check the issue and take nessassary action.
Thanks & regards
Amit Kumar

On opening 'cadbury dairy milk silk hazelnut' chocolate packet i found live worm inside it although the packaging was intact completely while opening with three layers first the main cover (Plastic with names and instructions printed in it) then the paper wraped around the golden foil cover.

Date of packaging - 3/19
Best before - 9 months from packaging
Chocolate opened on - 21/10/19

Code I90724B1 pkd 07/19 MRP 80 purchased on dated 17.10.19 from Dayal Store, near Saket colony roorkee, Uttarakhand India. I consumed it on 18.10.19 and while consuming each bite smells bad.. I, my wife and my daughter have eaten it. I am worried that what is this... please resolve very fast if something bad happened. I am promised customer of Cadbury and if such relevant to health issue rose then its broke that promise.

I would like to bring a matter to your comsideration me being a owner of a shop in jamshedpur dhatkidih (Choice center) that i have been selling your products for years but the distributor alloted by you in my area refuse to replace my damage product since last 2-3 years and i think its a quite a huge time and me on repeatedly telling the sales men to do so he has not payed attention to it and on pressurising more the alloted distributor have stopped sending his sales men to the shop for the last 3-4 months and so i uave to supply otuer company products to the customers asking for your products as i have been not getting supply for the last 90 days approx so i would like you to look into the matter or allot me a distributor from nearby area because the kind of service it is providing is just spoiling my business and customers

Thanking you
Md neyaz ahmad

Gems packet in cadbury celebration pack of Rs. 100 had a very very bad taste. I ate two and even my son tasted it and it was so awful. I had eaten cadbury gems before and I know how it tastes but this time we both felt like puking. Mfg date mentioned is 6/19 and we ate in october 2019 that means its within expiry date then how could it taste that bad? We r worried now

Highly dissatisfied with cadbury celebrations pack. I got it as a diwali present on 12th oct 2019. To my surprise all the chocolates were spoilt. They were all covered in fungus. All three types of chocolates that is dairy milk, 5 star and gems are all disfigured. There are numerous small white spots on them which are engraved on all the chocolates. Its packing date is 5/19. I hope you will definitely look into it and resolve it as soon as possible or else i would have to approach consumer forum.

When i ate cadbury eclairs, something like hair came in my mouth, when i took the toffee out. I saw something which was inside the toffee. I am sharing the same with a photo. Being an food technologist, i didnt expect this from a brand like mondelez. You should have proper quality control. I request you to please see to this and do what can happen for the same.

When i ate cadbury eclairs, something like hair came in my mouth, when i took out the toffee out. I saw something which was inside the toffee. I am sharing the same with a photo. Being an food technologist, i didnt expect this from a brand like mondelez. You should have proper quality control. I request you to please see to this and do what can happen for the same.

Hi

We recently bought a birthday pack of cadbury choclairs gold.

Code: s90718 a12
18/07/2019

Bar code:[protected]

We always get these for our daughter and we too like eating one or two in a day - we like these very much. However, this new pack has disappointed us. The texture, quality and taste is very strange and is nowhere near to the original taste. Can you please look into this? Can you get someone to check these and replace.

With best wishes,

Ashish john
B94, freedom fighter enclave, neb sarai, delhi

My 8 month baby like daily milk chochlate. On[protected] while eating this chochlate and i found worm in that. I am very surprise. This is really unexpected. Now i fill that this chochlate not really safe for anyone. Please address this complaint on urgent basis. Chochlate image with wom and batch code attach with this complaint. Pfa images for referance.

I bought cadbury dairy milk home treats (Code no:i90104b) on august 2019 where as the expiry date is january 2020. I opened it to find that it was fully of fungus and i couldn’t eat even a single piece as all of them were spoilt with fungus. Dairy milk is my favourite chocolate and i’m a regular consumer of it
I wish to have better quality of dairy milk which should atleast be worth for the money we pay

Hi team, i am a mom of 3 yr old son. He loves gems very much but everytime he ate gems, got fever. I observed this everytime and i think it contains some fevicol type substance and its fawl smell n taste also please check and answer my queries.
And we also dairy milk silk lovers but sometimes we bought, whitish layer present on the whole chocolate n taste is also not good.

Sir,
I m retailer running departmental store at shop no 96 huda market sector 3 faridabad haryana in the name of madhav departmental store (Hare krishna provision store since 1995.
Many complaints have been made at ur customer care center, even ur haryana sales manager not interested to listen and resolve and says "jis ko bolna hai bol do mai nahi darta."
U can trace my all complaints from this number [protected].
Sumit trading company my distributor.

I am a retailer and as i purchase a very healthy lot on weekly basis from your company i expect good services from your side but to my very disappointment the services provided by the company cannot be worst than i am experiencing. First of all i have been provided by a old fridge by your co.in place of a fresh one and currently the fridge is not working past 2 weeks.

We have lodged complaint many times but no proper response was given from your side. Had talk with your customer care centre many times, had conversation with the person handing bhopal named rajesh vishwakarma. As a good name in the market, i expect you will look into the matter asap.

Regards

Dear mondelez india foods,
As a dairy milk lover, i would like to inform you about an unsatisfactory experience with a 'home treats' pack me and my friends bought. When opened the packet each one of the chocolates were found damaged and unfit for consumption.
The photos are attached herewith as proof.

It's very sad to share with you such a bad experience with cadbury dairy milk. I lost rs.149 for some damged chocolates.

Looking forward for your reply.

I bought a cadbury diary milk chocolate and its consistency is dusty and powdery. Looks like debris and such cheap quality from such a huge company is so disappointing. It's a 10 rs. Cadbury chocolate and its quality is not worth a single rupee, whereas 150 rs. Chocolate is of good quality. I don't understand the concept of this biased price based quality. The new buyers will buy a small 10rs. Pack to know the quality and taste of the product first and then they'll proceed to buy the bigger product. Mostly children under 10 yrs of age consume this chocolate and you're risking their health. Kindly look into this issue.

I bought 2 red velvet oreo silk & both have some foul kind of smell after opening the purple wrapper!
You just can't think of eating it.
Is that the smell you guys have kept?
Disgusting it is.
This is really not acceptable when you are selling 1 piece at 70 inr & selling such a pathetic thing to your customers.
This is total b* s* for a company as big & old as cadbury.

I have bought 20 rs diary milk chocolate today which has white spot all over it and the taste was also bad. I am a regular customer of diary milk chocolate. Generally i love this chocolate but from some times i am getting this fungus in diary milk chocolate. So i have decided to take action regarding this as its all food quality. I hope Cadbury india will work on this .

This is jagadeesh s, i have bought yesterday your companies most trusted serving chocolate in a super market.
The manufacturing date was good, seal was good... What happened to the chocolate which is so dry and powder in texture... It's like a powdered nutty wax...
When i first tasted a bite, later i opened the whole wrapper and saw the chocolate... This is the story.
I don't know whether i have swallowed expired chocolate... I have took some pictures, verify that and answer me about the quality of the product.