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We bought a diary milk silk oreo flavor today and had the biggest disappointment of our life. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. We checked if the chocolate is edible, but the package and chocolate smelled of oil. For the higher pricing of silk chocolates, as a normal consumer in india, we expect little more of better quality. I am not sure if there will be any response to our complaint too. Still we want this to reach the respective authorities so that proper quality check is maintained for the product and we hope that others dont come across this bad experience from cadburys, a brand that we all trust, at least used to trust!!
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.
Thank you,
Consumer Service Cell,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd)