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Mondelez India Foods / Cadbury India Complaints & Reviews

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Last updated Nov 26, 2023
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Mondelez India Foods / Cadbury India reviews & complaints page 42

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V
varuneesh sharma
from Mumbai, Maharashtra
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Batch number D90515 B2 pkd 05/19 dairy milk 13.2 g . The product has many white dots like things all over the chocolate which were looking like some kind of fungus. Although I've ate 1-2 chocolates of same batch and taste is not bad or different yet seems not right. Seems as if something is definitely wrong. I checked online also and found my doubt as correct. Kindly do corrective action
+3 photos
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Jul 30, 2019
Updated by varuneesh sharma
Clear images attached

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    pardeep khattar
    from Mumbai, Maharashtra
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Address:Baddi, Solan, Himachal Pradesh, 134102

    Dear team
    Here i let you know about the quality issues with your company product. I purchased dairy milk chocolate with batch details as mentioned below:
    Code d90424b1
    Pls 04/19
    As this packs were well preserved in refrigerator conditions by shopkeeper. On opening i observed mottling and white granular material on surface. On chewing the chocolate granular material with unpleasant experience with taste felt like i never got earlier.
    This seems rejected lot marketed, which is very serious issue. Kindly look into the matter and revert with site investigation.
    Regards
    Pardeep khattar
    +2 photos
    Aug 8, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi,

    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

    Thank you,
    Consumer Service Cell,
    Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Dinesh Munagapati
      from Amalapuram, Andhra Pradesh
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      Address:East Godavari, Andhra Pradesh, 533201

      I have just opened a diary milk chocolate and i saw fungus growth on that. It is very disgusting. It is a 40 rupees chocolate. Cadbury is not taking enough care in manufacturing the chocolates. This is not the way to manufacture chocolates. I want my money to be refunded. So i want to file a complaint on cadbury for not maintaining proper hygiene. This chocolate is brought from amalapuram area. Near redbridge from a backery store.
      +1 photos
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      I have purchased a dairy millk and when I opened it i saw tins ugly dots on it and when I searched it on Google lens I found that it was fungus I am very dissatisfied with this if my small brother would have eaten it it would have created a problem for us . Tell me the way you can help me out
      Hi,

      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

      Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      Fungus Found on Chocolate.
      Sent email to addres mentioned on wrapper on Aug9 2020. with same attached photos.
      No reply yet.

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        K
        Krish4382
        from Bengaluru, Karnataka
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        Address:#25, 1 'A' Cross, Sai Baba Temple Road,, Cambridge Layout, 560008

        We bought a diary milk silk oreo flavor today and had the biggest disappointment of our life. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. We checked if the chocolate is edible, but the package and chocolate smelled of oil. For the higher pricing of silk chocolates, as a normal consumer in india, we expect little more of better quality. I am not sure if there will be any response to our complaint too. Still we want this to reach the respective authorities so that proper quality check is maintained for the product and we hope that others dont come across this bad experience from cadburys, a brand that we all trust, at least used to trust!!
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Myself Rruturaj khot, i bought this dairy milk today and found this in worst condition inside, bubbles and some pitting like texture was formed on the surface of the chocolate.

        Hi,

        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

        Thank you, Consumer Service Cell,
        Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          nikhil08
          from Pune, Maharashtra
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          Cadbury is big delicious chocolate brand. But now a day its very poor quality as well as test last month sane issue found in dari milk chocolate and same issue found in today silk plain 70rs chocolate. Chocolate code is k90218 a5
          Its completely wasteg mony. Whitesh bar r found in pack. Its effect on health. I am never by again cadbury chocolates.
          +2 photos
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            D
            Diksha995
            from Mumbai, Maharashtra
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            I bought a celebration pack this week and when I opened a medium size dairy milk, I found that the chocolate is rotten with its colour changed to light brown. 25% of the chocolate is converted into chocolate powder. There is whitish small dots all over its surface. I am not sure what is the reason for this but I would definitely not consider it as healthy to eat. I need an answer from Mondelez India Foods about their quality check and the reason behind this.
            +3 photos
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Hi,

            Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

            Thank you, Consumer Service Cell,
            Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
            The sales officer of Delhi West zone used abusive language and denied to supply the goods at my shop.
            Please take strict action against this.
            Thanking you
            Purchased 5 dairy milk chocolates each of price 20 rupees and shockingly found Fungus in it which is very disgusting and went to shop keeper who says its not their fault at all which is true.
            As cadbury is a reputed company never expected this kind of experience. Can you please help me out and maintain the standards.

            Cadbury Dairy milk chocolate fungus is there. It is just disgusting. When we want to eat something it should not be like that.
            And manufactured date also 2019 only.

            Dairy milk chocolate found spoiled when my 6 yr old kid was supposed to eat it. Judged complaint to the company regarding worst condition of chocolate pack and even spoken with customer care.No response from the company so far...

            I bought dairymilk chocolate. When i open packet and found whitish dotted grain sports and the Chocolate coular Is whitish. And teast is also defferent .than i go to again shop For return but shopkeeper is not return. I brought and found 90% like this type of defect. All are packed within 3-4 months.Please explain which type of defect it is.
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              N
              Neelam93
              from Delhi, Delhi
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              Address:New Delhi, Delhi, 110085

              I purchased a dairy milk family pack chocolate in june 2019 which was packed in april 2019. When i opened the chocolate for consumption it smelled bad and i tried a small piece which tasted sour and rotten. Who will be responsible for the piece of # i received for rs.100. We buy cadbury products because we trust the brand but it is no more trustworthy. The amount of complaints we see on different platforms can tell where the company stands now... It is not just about money but who will be responsible if our health will suffer.
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi,

              Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

              Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
              I bought cadbury dairy milk on 4/04/2019 and after i unwrapped it found too many worm eggs and worms in the chocolate. Do take required actions asap
              I have purchased a box of dairy milk of ₹20 each @₹750, then after opening the wrap of each chocolate i realised that there was fungus on each chocolate which was increasing day by day

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                C
                Chandrasukh
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                Address:room no. 301, unit 2, bldg no. 22 , xia wang district 3, yiwu city, china, 322000

                Hi sir

                I have purchased your product earlier and while i was having the same, i found live centipede in it.

                The product still have a validity of 7 months and i have shared couple of videos and packing information

                I have attached the video and picture for the same, kindly check and hope you take the necessary action as to avoid in future especially for kids.

                Regards
                Cj
                +1 photos
                +2 videos
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi,

                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                I bought a box of Cadbury Dairy milk chocolate and from some time I am noticing that each packet of chocolate has fungus in it especially at the bottom portion of the chocolate.

                Hi,

                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                Thank you,
                Consumer Service Cell,
                Mondelez India Foods Private Limited
                (formerly Cadbury India Ltd)
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                  D
                  deshmukh113
                  from Nagpur, Maharashtra
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                  Address:Shivajiwadi, Moshi , Pune.

                  Cadbury details-
                  Mrp : rs. 5.00
                  Code : a09120c 2 3
                  Packed : 01/19. 03:47

                  Dear sir/madam,
                  I purchased your 2 nos. Product as above mentioned. 1 cadbury is ate by my daughter which i did not check. But another one i unwrapped it,
                  Cadbury dairy milk chocolate found musty.
                  If my daughter felt i'll, who will be responsible??
                  I captured video of cadbury for record. Provide compensation for the same also action required from your side for customer satisfaction as early as possible.

                  Regards
                  Shrikant deshmukh
                  +1 photos
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  July 27th 2019, I had purchased a 5 rupee diary milk and was disgusted to see these weird white ball like structures and dark patches. I hope it's not eggs of a worm or fungus. It's disappointing to see no action taken regardless of numerous similar complaints registered. KINDLY SOLVE THIS ISSUE!

                  Hi,

                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                  Thank you,
                  Consumer Service Cell,
                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    A
                    Ammar Uwais
                    from Belgaum, Karnataka
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                    Address:Sangtraswadi darga road, Opp Masjid, Gulbarga, Karnataka, 585101

                    Dear sir
                    I am in Gulbarga karnataka /INDIA
                    My ship name is New Plaza Bakery
                    Distributor is tottaly damage and unsafe delivery given I am not agree to sell this condition our Chocolate 1 year end but distributor not supply my shop Cadbury
                    Please my complaint solve my problem
                    monthly 50 thousand above
                    Thank you
                    New Plaza Bakery
                    Call [protected]
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi,

                    We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services.
                    I feel fungus on cadbury choclate and taste was very poor and i feel the gritty choclate they was not melt in the mouth and now i was again complaint raise but mondelez does not the action and not recieve the product from my address after 20 days
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                      R
                      rahul kamra
                      from Delhi, Delhi
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                      This is regarding 10 rupees dairy milk chocolate that are kids relish to eat. Its a humble request please ban or change the packing of the 10 rupees dairy milk. The problem is the wrapper glue gets mix with the chocolate. The packing is really bad.in the heat the chocolate melts and gets mix with glue in the wrapper. And our kids eat that too. This is really bad. Please do the needful.
                      Regards
                      +1 photos
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      When I open this Cadbury 5 star packet then i see that its very white in colour (u see this in photo). Then i think that its a normal like all other Cadbury product but when i chew this. Its afew bitter in taste and i see bubbles inside this...
                      I Hope that it Cant happen again with me and i will enjoy to eating it freely.
                      Thank you

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                        P
                        Preethikid
                        from Bengaluru, Karnataka
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                        Address:560066

                        We got this celebration pack as gift on my daughters birthday today and to my shock, we find worm egg like objects in it.. The product was packed on march 2019.

                        Is this the quality and chocolate expected to be given to kids? Luckily my little one opened the wrapper before consumption else the damage would have been so much because of careless attitude and poor qc of your company. Will never buy or recommend cadbury to anyone in lifetime.
                        +5 photos
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                          M
                          mayuri daga
                          from Pune, Maharashtra
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                          Address:Pune, Maharashtra

                          I bought dairy milk when I opened it was having white fungus on it. I kept the product like that only. I have registered my complain in consumer court also. How can u guys sell products like this.
                          I want compensation and penalty on the company and dealers.
                          Strict action should be taken because children some time don’t even see and eat it directly. It’s really dangerous.
                          +3 photos
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                            A
                            abhisheknair0811
                            from Khed, Maharashtra
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                            Address:Pune, Pune, Maharashtra, 411014

                            I bought two dairy milk when I opened it was having fungus on it. I kept the product like that only. I have registered my complain in consumer court also. How can u guys sell products like this.
                            I want compensation and penalty on the company and dealers.
                            Strict action should be taken because children some time don’t even see and eat it directly. It’s really dangerous.
                            +1 videos
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi Abhishek,

                            Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                            Thank you, Consumer Service Cell,
                            Mondelez India Foods Private Limited
                            (formerly Cadbury India Ltd)
                            I have brough 6.5g dairy milk cadbury yesterday from medical shop.
                            Today I opened it and found that it is coverd with white color fungus.
                            PKD date is 03/19
                            code A903290

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                              A
                              aditi chhabra
                              from Mumbai, Maharashtra
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                              Buyed yesterday Cadbury chocolate it was full of fungus. It's the third time I am seeing Fungus in your chocolate.it can be so dangerous for our health.being a regular customer of Cadbury we don't expect this from your company.I request you to please look after this matter & take some serious step.I want refund for this or an exchange for my purchase. it's really disappointing.
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Hi Aditi,

                              Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                              Thank you, Consumer Service Cell,
                              Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                              I brought a Cadbury celebration pack yesterday and while i opened its full of fungs inside the diary milk package. And a wired taste...very disappointed with your Dairy milk package of celebration.kindly do something
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                                Ganesh AD
                                from Hyderabad, Telangana
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                                dairymilk home treats

                                Address:Mumbai, Ranga Reddy, Andhra Pradesh, 500084

                                The box of dairymilk chochaletes are infected some weird fungus.attached are the pics. This is absolutely not acceptable as our kids health are at risk. The purchase was made in this month in Ratnadeep super market Hyderabad. I never believed some forward messages about infected dairymilk thinking them as competition tricks. But today i was so upset to see as my 10 year old daughter asked me to open and give the wrapper. She has been taking...
                                +2 photos
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                                Neema Salkar
                                from Nagpur, Maharashtra
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                                Address:Anant Niwas, Sernabatim, Colva- Goa. Pin: 403708

                                I bought one cadbery dairy milk silk (Oreo)
                                on June 09, 2019 and when opened I noticed that white paper present inside is fully covered with oil. Pack from outside looked normal. Since oil is observed with primary packing material, quality of the product is questionable hence product was not consumed. Details of product is as follows: code: 190223B1, pkd: 02/19
                                Since this product is not consumable I want compensation from the company.
                                +1 photos
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Hi Neema,

                                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  Bathlaneha
                                  from Meerut, Uttar Pradesh
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                                  Address:Meerut, Uttar Pradesh, 250001

                                  I had opened a dairy milk today to eat, had half of it to realise there were some weird particles or worms or stuff inside mine
                                  How irresponsible can company get with customer’s health
                                  My mouth got itchy there after and puked too.
                                  If any health hazard happens who is going to be responsible? It was surely not healthy or edible enough it tasted funny even.
                                  Code no. A90312b16 pkd 3/19
                                  +5 photos
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Jun 17, 2019
                                  Updated by Bathlaneha
                                  No response no solution no proper resolution
                                  I was waiting for a respomse now i am going to compain consumer forum as well
                                  How dairy milk is so casual and irresposible towards a consumers health and life.
                                  Hi,

                                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                  Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                  Njangal retail salers aanu.cadbury diary milk sthiramayi vangi sale cheyyunnavaranu.njangal last vangiya packet diary milk full fungal infection kond kedayi...njangal aake nirasharaanu..njangalkk athil nashtam sambhavichu
                                  Mondelez India Foods / Cadbury India Customer Care's response, Jun 18, 2019
                                  Verified Support
                                  Hi Reshma,

                                  We thank you for writing to us. To register your complaint, please call on our toll free number 7097270972. Assuring you of our best services.
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                                    Indra00000
                                    from Mumbai, Maharashtra
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                                    Address:Gurgaon, Gurgaon, Haryana, 122001

                                    I am complaining about a cadbury 5 star. I have opened the chocolate and oil is coming out of it. This is an error in chemicals used to produce these chocolates. Its odour is very bad. Not fit for consumption.

                                    This can even cause anyone's death. How can they be so careless while production? This is not acceptable. Such a big company playing with people's emotions anf health. Definitely the company is responsible fot it.

                                    I want to file a case against mondelez to produce these type of chocolates
                                    +1 videos
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Hi Indra, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                      Sandip Rindhe
                                      from Mumbai, Maharashtra
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                                      Address:P. No. 2 shop no 2,Priyadarshini Colony, mumbai highway road, padegaon, Aurangabad, Aurangabad, Maharashtra, 431001

                                      I have provided a fridge from cadbury india at sudarshan medical and general stores, priya colony, mumbai highway road, padegaon, aurangabad. It's not working as its motor has been damaged, observed by mechanic appointed by company. I have complained at customer care 3 to 4 times but mechanic is not taking any call. I have got loss of 5000 to 7000 rs as i'm having stock of cadbury. So please help as soon as possible.
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Hi Sandip, we thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services.
                                      Asset code AW2695 CHOCLATE DISPLAY COOLER SHOP NAME BHARTIYA MEDICAL AND GENERAL STORES CODE - 1311457 not working for 10days please do the needful yours bhartiya medical
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