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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Oct 2, 2025
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Mondelez India Foods / Cadbury India reviews & complaints page 41

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V
vinay180882
from Mumbai, Maharashtra
Oct 18, 2019
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Address: 208/6 Saket colony near harmilap dharamshala roorkee Uttarakhand India, Haridwar, Uttarakhand, 247667
Website: Cadburry

Code I90724B1 pkd 07/19 MRP 80 purchased on dated 17.10.19 from Dayal Store, near Saket colony roorkee, Uttarakhand India. I consumed it on 18.10.19 and while consuming each bite smells bad.. I, my wife and my daughter have eaten it. I am worried that what is this... please resolve very fast if something bad happened. I am promised customer of Cadbury and if such relevant to health issue rose then its broke that promise.
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    Choice Center
    from Barddhaman, West Bengal
    Oct 17, 2019
    Resolved
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    I would like to bring a matter to your comsideration me being a owner of a shop in jamshedpur dhatkidih (Choice center) that i have been selling your products for years but the distributor alloted by you in my area refuse to replace my damage product since last 2-3 years and i think its a quite a huge time and me on repeatedly telling the sales men to do so he has not payed attention to it and on pressurising more the alloted distributor have stopped sending his sales men to the shop for the last 3-4 months and so i uave to supply otuer company products to the customers asking for your products as i have been not getting supply for the last 90 days approx so i would like you to look into the matter or allot me a distributor from nearby area because the kind of service it is providing is just spoiling my business and customers

    Thanking you
    Md neyaz ahmad
    Aug 9, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi,

    We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services.
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      V
      Vishind
      from Bengaluru, Karnataka
      Oct 14, 2019
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      Gems packet in cadbury celebration pack of Rs. 100 had a very very bad taste. I ate two and even my son tasted it and it was so awful. I had eaten cadbury gems before and I know how it tastes but this time we both felt like puking. Mfg date mentioned is 6/19 and we ate in october 2019 that means its within expiry date then how could it taste that bad? We r worried now
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi,

      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

      Thank you, Consumer Service Cell,
      Mondelez India Foods Private Limited
      (formerly Cadbury India Ltd)
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        M
        Mohak Bhardwaj
        from Hyderabad, Telangana
        Oct 13, 2019
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        Address: 1073, sector-8, r.k.puram, New Delhi, Delhi, 110022

        Highly dissatisfied with cadbury celebrations pack. I got it as a diwali present on 12th oct 2019. To my surprise all the chocolates were spoilt. They were all covered in fungus. All three types of chocolates that is dairy milk, 5 star and gems are all disfigured. There are numerous small white spots on them which are engraved on all the chocolates. Its packing date is 5/19. I hope you will definitely look into it and resolve it as soon as possible or else i would have to approach consumer forum.
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi,

        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

        Thank you, Consumer Service Cell,
        Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
        The chocolate had strange smell and and tasted different. It felt as if it was already rotten. It was not suitable for consumption. We had to throw it away, as it was so bad. We are attaching photos which will cleary indicate the rotten red velvet peices inside it. We had stomach ache after eating it.

        spoilt chocolates - Comment #3562340 - Image #0
        spoilt chocolates - Comment #3562340 - Image #1
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          S
          Sugam Soin
          from Delhi, Delhi
          Oct 11, 2019
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          Address: House No.754, Ward No.6, Mehrauli, New Delhi, Delhi, 110030

          When i ate cadbury eclairs, something like hair came in my mouth, when i took the toffee out. I saw something which was inside the toffee. I am sharing the same with a photo. Being an food technologist, i didnt expect this from a brand like mondelez. You should have proper quality control. I request you to please see to this and do what can happen for the same.
          +2 photos
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            S
            Sugam Soin
            from Delhi, Delhi
            Oct 11, 2019
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            Address: House No.754, Ward No.6, Mehrauli, New Delhi, Delhi, 110030

            When i ate cadbury eclairs, something like hair came in my mouth, when i took out the toffee out. I saw something which was inside the toffee. I am sharing the same with a photo. Being an food technologist, i didnt expect this from a brand like mondelez. You should have proper quality control. I request you to please see to this and do what can happen for the same.
            +2 photos
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              A
              ashjohn
              from Gurgaon, Haryana
              Oct 5, 2019
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              Address: B94, Freedom Fighter Enclave Neb Sarai, New Delhi, Delhi, 110068

              Hi

              We recently bought a birthday pack of cadbury choclairs gold.

              Code: s90718 a12
              18/07/2019

              Bar code:[protected]

              We always get these for our daughter and we too like eating one or two in a day - we like these very much. However, this new pack has disappointed us. The texture, quality and taste is very strange and is nowhere near to the original taste. Can you please look into this? Can you get someone to check these and replace.

              With best wishes,

              Ashish john
              B94, freedom fighter enclave, neb sarai, delhi
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                M
                MinakshiWakde
                from Mumbai, Maharashtra
                Oct 5, 2019
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                Address: B-404,VASANT APT, NEAR MALHAR PARK, CHINCHPADA ROAD, 421306

                My 8 month baby like daily milk chochlate. On[protected] while eating this chochlate and i found worm in that. I am very surprise. This is really unexpected. Now i fill that this chochlate not really safe for anyone. Please address this complaint on urgent basis. Chochlate image with wom and batch code attach with this complaint. Pfa images for referance.
                +2 photos
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                I purchase 2 chocolate from market for child..but when i opened this wrapper .i see that There was mold on the chocolate..and other chocolate same also and bad smell..If my child ate this chocolate.who was responsible for this..i will go in consumer court for this...and u contact me for this..my contact no...[protected]...kuldeep kumar
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                  M
                  madurya
                  from Mumbai, Maharashtra
                  Oct 5, 2019
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                  Address: 641012

                  I bought cadbury dairy milk home treats (Code no:i90104b) on august 2019 where as the expiry date is january 2020. I opened it to find that it was fully of fungus and i couldn’t eat even a single piece as all of them were spoilt with fungus. Dairy milk is my favourite chocolate and i’m a regular consumer of it
                  I wish to have better quality of dairy milk which should atleast be worth for the money we pay
                  +1 photos
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                    S
                    Shetu Sharma
                    from Maler Kotla, Punjab
                    Oct 4, 2019
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                    Hi team, i am a mom of 3 yr old son. He loves gems very much but everytime he ate gems, got fever. I observed this everytime and i think it contains some fevicol type substance and its fawl smell n taste also please check and answer my queries.
                    And we also dairy milk silk lovers but sometimes we bought, whitish layer present on the whole chocolate n taste is also not good.
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    I bought Cadbury milk treats two days back from a grocery store ondoor gulmohar Bhopal mp. Chocolate inside is all used melted less on number n inside is very pathetic condition ibought this for my 2.5yr old daughter. Calling cadbury to resolve n compensate this negligence in keeping n storage.
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                      M
                      Madhav rahul
                      from Mumbai, Maharashtra
                      Sep 25, 2019
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                      Address: Faridabad, Faridabad, Haryana, 121004

                      Sir,
                      I m retailer running departmental store at shop no 96 huda market sector 3 faridabad haryana in the name of madhav departmental store (Hare krishna provision store since 1995.
                      Many complaints have been made at ur customer care center, even ur haryana sales manager not interested to listen and resolve and says "jis ko bolna hai bol do mai nahi darta."
                      U can trace my all complaints from this number [protected].
                      Sumit trading company my distributor.
                      +1 videos
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Oct 09, 2019
                      Updated by Madhav rahul
                      Nobody taking interest in this matter.

                      I wll take this matter to mondelez international level.

                      Kindly look after this matter.
                      Oct 09, 2019
                      Updated by Madhav rahul
                      I have to keep my chocolate stock in my coke fridge.

                      And they are forcing me to remove Cadbury out of the fridge.

                      My chocolate stock detoriating.
                      I'm glad to enquire with Cadbury team members.
                      I want to know that can I get a refrigerator for free
                      If I will purchase required amount of products as
                      per your company rule .
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                        K
                        Kunal Temkar
                        from Gwalior, Madhya Pradesh
                        Sep 24, 2019
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                        Address: Bhopal, Madhya Pradesh, 462016

                        I am a retailer and as i purchase a very healthy lot on weekly basis from your company i expect good services from your side but to my very disappointment the services provided by the company cannot be worst than i am experiencing. First of all i have been provided by a old fridge by your co.in place of a fresh one and currently the fridge is not working past 2 weeks.

                        We have lodged complaint many times but no proper response was given from your side. Had talk with your customer care centre many times, had conversation with the person handing bhopal named rajesh vishwakarma. As a good name in the market, i expect you will look into the matter asap.

                        Regards
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        When i bought a diary milk . Its quality was really bad that it wasn't satisfactory at all and it looks really wierd then i checked out its expiry date but it wasn't expired and i don't understand why is it looking like this and I'm not noticing it for the first time so i expect you to bring a solution to the problem

                        as a retailer no one is ready to listen my complaint in the company - Comment #3548454 - Image #0
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                          U
                          UmaD_mc
                          from Mumbai, Maharashtra
                          Sep 21, 2019
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                          Dear mondelez india foods,
                          As a dairy milk lover, i would like to inform you about an unsatisfactory experience with a 'home treats' pack me and my friends bought. When opened the packet each one of the chocolates were found damaged and unfit for consumption.
                          The photos are attached herewith as proof.

                          It's very sad to share with you such a bad experience with cadbury dairy milk. I lost rs.149 for some damged chocolates.

                          Looking forward for your reply.
                          +3 photos
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Hi,

                          Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                          Thank you, Consumer Service Cell,
                          Mondelez India Foods Private Limited
                          (formerly Cadbury India Ltd)
                          I purchased a diary milk 130g chocolate yesterday in delhi. It is manufactured in july 2019 but in spolit state. Even after refrigerating it is in partially liquid state and sticky. It it not solidifying at all.
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                            S
                            Syed shaziya
                            from Guntur, Andhra Pradesh
                            Sep 21, 2019
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                            Address: 500016

                            I bought a cadbury diary milk chocolate and its consistency is dusty and powdery. Looks like debris and such cheap quality from such a huge company is so disappointing. It's a 10 rs. Cadbury chocolate and its quality is not worth a single rupee, whereas 150 rs. Chocolate is of good quality. I don't understand the concept of this biased price based quality. The new buyers will buy a small 10rs. Pack to know the quality and taste of the product first and then they'll proceed to buy the bigger product. Mostly children under 10 yrs of age consume this chocolate and you're risking their health. Kindly look into this issue.
                            +1 photos
                            +1 videos
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi,

                            Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                            Thank you, Consumer Service Cell,
                            Mondelez India Foods Private Limited
                            (formerly Cadbury India Ltd)
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                              Dhaval Joshi_dj
                              from Mumbai, Maharashtra
                              Sep 20, 2019
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                              Address: Mumbai City, Maharashtra, 400068

                              I bought 2 red velvet oreo silk & both have some foul kind of smell after opening the purple wrapper!
                              You just can't think of eating it.
                              Is that the smell you guys have kept?
                              Disgusting it is.
                              This is really not acceptable when you are selling 1 piece at 70 inr & selling such a pathetic thing to your customers.
                              This is total b* s* for a company as big & old as cadbury.
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Hi,

                              The new Cadbury Red Velvet Oreo Silk has been very well accepted by both consumers and trade. Before launching any new product or flavour it is blind tested with consumers and only after it is approved on all parameters that a product is launched. However we have noted your preference and thank you for writing to us. We trust you enjoy the other delicious products offered by Cadbury. Assuring you of best attention at all times
                              NO VISIT OF THE Salesman in our store.THE distributor has not send the salesman to our store since 2-3 weeks .Due to some GST issues the distributor stopped the goods are not available at our store.kindly plzz look for it and have a immediate action on it.
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                                N
                                Neha Vats
                                from Delhi, Delhi
                                Sep 18, 2019
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                                Address: H.no 64, Gali No-5, Deepak Vihar, Najafgarh, New Delhi- 110043, New Delhi, Delhi, 110043

                                I have bought 20 rs diary milk chocolate today which has white spot all over it and the taste was also bad. I am a regular customer of diary milk chocolate. Generally i love this chocolate but from some times i am getting this fungus in diary milk chocolate. So i have decided to take action regarding this as its all food quality. I hope Cadbury india will work on this .
                                +1 photos
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Hi,

                                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  Jagadeesh6276
                                  from Bengaluru, Karnataka
                                  Sep 15, 2019
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                                  Address: 6 1 1 c 3, Haridwara colony, Near mcr colony, Chittoor, Andhra Pradesh, 517501

                                  This is jagadeesh s, i have bought yesterday your companies most trusted serving chocolate in a super market.
                                  The manufacturing date was good, seal was good... What happened to the chocolate which is so dry and powder in texture... It's like a powdered nutty wax...
                                  When i first tasted a bite, later i opened the whole wrapper and saw the chocolate... This is the story.
                                  I don't know whether i have swallowed expired chocolate... I have took some pictures, verify that and answer me about the quality of the product.
                                  +4 photos
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Sep 24, 2019
                                  Updated by Jagadeesh6276
                                  I got a call for one of your marketing agent, he said ... He will send a person to check out the product ... But no one came.
                                  Should I keep the chocolate with me or need to write any other complaint regarding the service.
                                  Hi,

                                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                  Thank you, Consumer Service Cell,
                                  Mondelez India Foods Private Limited
                                  (formerly Cadbury India Ltd)
                                  Hi,

                                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                  Thank you, Consumer Service Cell,
                                  Mondelez India Foods Private Limited
                                  (formerly Cadbury India Ltd)
                                  The chocolate was too bad to consume, and the worst part is it is like chalk when you crush it, ... It converts solid to powdered material ...
                                  Sticking like wax under may grinding teeth .
                                  If you eat lard or just have I bite of wax/candle your teeth will be covered with a texture ... It appears to me like that, and more over ... The chocolate looks disgusting and so creepy ... I am gonna upload the pics once again ... I need a perfect answer with a bit of explanation ...
                                  In the last pic it I have clicked the date of manufacture, ... June of 2019,
                                  Your product is best before 12 months ... It's better you stamp it for 3 months

                                  defect/ rotten - Comment #3536229 - Image #0
                                  defect/ rotten - Comment #3536229 - Image #1
                                  defect/ rotten - Comment #3536229 - Image #2
                                  defect/ rotten - Comment #3536229 - Image #3
                                  Product was full of fungal growth and yuck.
                                  Jagadeesh6276's [Complaint's author] reply, Sep 18, 2019
                                  The worst part is I ate 2 cubes of chocolate while watching bear Grylls ... Videos
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                                    P
                                    pappupatil
                                    from Pune, Maharashtra
                                    Sep 12, 2019
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                                    Address: 411052

                                    Dear sir,
                                    Distributors and cadbury manager in not supportive.,
                                    This to inform you that distributors and cadbury manager in not supportive we have taken cadbury calibration stock in 2018 dewali festival and we have return that stock to distributor but still we have not received payment difference from distributor’s. All this information
                                    We have shared with cadbury manager his name is kush but still there is no response from him. Its almost one year completed but we have not received our payment. Now the company has changed cadbury distributor’s and new distributor’s is wants retailer should run his business on distributor terms and condition he don’t want to follow retailer terms and condition. Example :- shop owner is not making payment on saturday and sunday distributor wants payment on that day only.
                                    All this information we have shared with cadbury area sales manager his name is sumit but still problem was not solved.
                                    Now cadbury area sales manager his name is sumit he is not allowing to other distributors to give stock.
                                    Shop name :- om mangal mart
                                    Phone no :- [protected]
                                    Very pathetic services given by the cadbury people and that to this service cadbury is giving to modern trade shop.
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Hi, we thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services.
                                    This dairy milk crackle with manufacturing date 2/19 and a guarantee consumable time of one year is all spoiled. It tastes horrible, and looks that it is old and spoiled. I have bought this on 15th september 2019, which means there are still about 5 months before this should get expired but it already is. Very bad.

                                    distributors and cadbury manager in not supportive - Comment #3536905 - Image #0
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                                      priyam28
                                      from Delhi, Delhi
                                      Sep 9, 2019
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                                      Address: 4A/28 Rajendra Nagar, New Delhi, New Delhi, Delhi, 110060

                                      I purchased a 10 Rs. Dairy milk chocolate today in Delhi. When I opened the pack, I found it to whitish. Since, I am a Dairy technologist I have studied about this defect and thought it to be normal Fat Bloom, but when I consumed it then it tasted slightly bitter.
                                      I have kept the same in my fridge and haven't consumed it.
                                      The Product details are as follows:
                                      CODE D90513 C2 PKD 05/19
                                      The product Bar code :[protected]
                                      +3 photos
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Hi,

                                      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                      Thank you, Consumer Service Cell,
                                      Mondelez India Foods Private Limited
                                      (formerly Cadbury India Ltd)
                                      We have found insects in the chocolate fruit n net, we have been cheated and wasted our money and we had thrown them in the dust bin bad experience with dairy milk

                                      dairy milk tasting bitter - Comment #3537157 - Image #0
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                                        H
                                        Herpreet Kaur
                                        from Gurgaon, Haryana
                                        Sep 8, 2019
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                                        Address: New Delhi, Delhi, 110018

                                        Hi team,

                                        We have opened the chocolate today and found there is fungus on the chocolate, it might be something else then fungus but we have tasted it and the taste of chocolate is not good.

                                        I also have sealed packet with me, which you can collect and checked your self.

                                        We have opened around 03 packets and all were not in good condition.

                                        Amardeep singh

                                        [protected]

                                        [protected]@gmail.com
                                        +4 photos
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Dear Herpreet,

                                        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                        Thank you,
                                        Consumer Service Cell,
                                        Mondelez India Foods Private Limited
                                        (formerly Cadbury India Ltd)
                                        Herpreet Kaur's [Complaint's author] reply, Sep 11, 2019
                                        Hi Team,
                                        We have shared all the details in our complaint and pictures were attached in it.
                                        Your email ID is protected and unable to share details directly to you.
                                        Herpreet Kaur's [Complaint's author] reply, Sep 13, 2019
                                        Hi Team,
                                        Can we please have revert on our complaint.
                                        Got something bad in the diary milk. See Image Scary
                                        Mfg Date: 05/2019

                                        Please take care this in future. Am stopped buying diary milk here after.

                                        cadbury dairy milk / fungus inside the chocolate - Comment #3536858 - Image #0
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