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Mondelez India Foods / Cadbury India Complaints & Reviews

www.mondelezinternational.com/india

2.8

Updated: Mar 30, 2026

Complaints 1711

Resolved

856

Unresolved

855

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Mondelez India Foods / Cadbury India reviews & complaints page 38

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Today I purchased a Cadbury Dairy Milk and it was completely rotten. It has small white deposits all over the product as if it was fungus. The product said mfg month to be 03/20 and best before 12 months but the product was at its worst condition. It looked so ugly when opened. I have pictures of the product and also have kept it intact. Want to see how the brand responds to this.

Aug 13, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 30, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Shop-14 E Market Sector-6 Bhilai Nagar

I need cadbury chocolate display fridge in Bhilai Nagar (Chhattisgarh).
But dealer behavior is not good and he said "i not get you fridge. Because you arer not selling Dairy Milk Silk."
I ordered so many times for Dairy Milk Silk but dealer did not supply me.
In same market he had provide fridge to other sellers and gave proper supply for dairy milk silk.
I want to sell all cadbury products please help me to get it.
I have your condition accepted
And purchase chocolate for your rules.

I wait for your inquiry for this topic.

Dealer name - Narendra Agency
Phone Number [protected]

Aug 6, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 29, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services

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I just purchased a Cadbury cracker, and while eating I found it hard to chew, after struggling I found a stone which is in black colour which is heavy and huge! Seriously!!! I can’t believe that Cadbury does this .. what if a kid ate it? I just can’t tolerate and expect this ... I bought a Chocolate which is for 40/- along with a stone !!! This is bad, very bad! I need an answer ! Thank God that I chose that chocolate. Can’t imagine any kid eating and getting stuck in his tiny mouth...you should be VERY CAREFUL while preparing .

+1 videos

Aug 10, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 29, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Love the product quality, at the Time biscuits are much tastier and very delicious. Packing of product are very nice
Thank you very much

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This is to inform you that i have found white fungus in the dairy milk roast almond chocolate 36 gms 45 rs pack in ameerpet in hyderabad. I am attaching you the product details and pictures of it. When i first took at bite it tasted like something different and when opened up found this out. I am going to check with the same store of cake exotica ameerpet for any more of this stock and if i do not get any reply back from you. I am going to go to the consumer court for the kind of quality of food you have sold up. Some more details i found on the pack: code k001 13 a10 pkd 01/20

And the barcode number
[protected]

Less than 6 months after packaging and tjis quality is uncompromising. If don't get a reply, will try my hands with the press.

Aug 10, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 25, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact details and exact address from where this was purchased.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: Mumbai

I brought it yesterday from local shop. The product is not even expired yet though its full of fungus, dirty smell as well

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 22, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Nellore, andhrapradesh

I bought cadbury dairy milk minis on 16/06/2020 in reliance mart nellore. The product was manufactured on 03/20. As i shown in the image it has some disgusting white dots like things. What the hell are those?
I opened 4 of them, all 4 are infected.
I have remaining 12 some minis left which are sealed, i am sure those are infected too.
I you what me to do with those.
It's manufactured only 3 months back but it is decomposing. Pack says best before 12 months.
Rather than money, its disgusting

Aug 6, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 22, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: BARUIPUR ,MADARAT(MUKHERJEE PARA),24PGS,743610

Cadbury salesman don't visit my outlet for many many days... My outlet name is mukherjee bhander...

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The purchased item was Dairy Milk Fruit and Nut (Qty 2) on Saturday[protected] from a shop nearby. It has the pkd date as shown as 02/20 and it shows expiry as 12 months from PFD date. When the chocolate was opened there is fungus kind of substance on top of it. Actually my kid had already consumed one on Saturday itself and he got stomach pain and irritation on the same day evening itself. We were not clear about the reason. Today[protected] when I opened the second chocolate left I found this kind of fungal formation on the top of the chocolate. Suddenly when I asked my kid he said that he saw similar formation on the chocolate he already consumed, but as we were not expecting this we didn't actually check it during that time.

Aug 6, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 16, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: supaul bihar

Dear sir/mam, am chandan kumar from supaul (Bihar). Am an retailer for cadbury's... Having an issue in visi cooler and it's not working properly from 1st day of installation. Lots of customer enquiry cadbury chocolates, due this problem i can't buy chocolate for sales. Kindly change the visi cooler or take necessary steps for it...

Regards
Chandan kumar
Chandan paan store, bihar
Contact: [protected]

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 15, 2020

Verified Support

Hi,

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services

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My younger brother has purchased dairy milk chocolate for me. But i saw tiny white bubbles on it. I don't know what is that? Is that a type of fungus? Or did that happen because of change in climate. Plz tell me.

Aug 6, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 15, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Have been purchasing this product consistently for the last 6 months and over the last few months my family and i have noted the lack of hazelnuts being used in this product.

It's been significant and noticeable. Please let me know the quantities used, if there have been changes to the recipe. I know there have been no changes in the price.

Aug 6, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 15, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Purchased a few bars of the cadbury dairy milk silk roasted almond range and two out of these have faulty packaging where the inner wrapper didn't cover the chocolate all the way. One of them had the oil/fat leak out from the chocolate and soak the white wrapper as well. Thought it will be ok and tasted it, the chocolate and almonds have a rancid taste.

Aug 12, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 10, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I have purchased cadbury tempatation raisins from a retail shop and it was not the same taste and texture although smell of the product is same. It has bubbles over it anf i feel not in a condition to eat

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 10, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Hi
I recently purchased a 58g Dairy milk silk roast almond worth Rs.70 from More super market, Vellore district, Tamil Nadu. When I opened the wrapper I noticed that that one row of the chocolate was fully missing. It was so disappointing to see such a faulty product. Kindly address this issue. Thanks

Aug 6, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 10, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern please write to us at [protected]@mdlzindia.com and let us have the complete address of the outlet from where you purchased this so that we can take necessary remedial action. Assuring you of our best attention at all times.

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Address: 117/1042, p block, kskadeo kanpur, U.P.

I have purchase our one dairymilk chocolate maha pack 40/- rs. But i m shocked when i open the rapper of the chocolste horable chocolate was there in the rapper. R u people wats to sick public or infected covid-19 because from childhood we r eating only our favourite dairymilk but in covid19 what r u people doing??? Rappring n sending worst material for my kids n me also? Who is responsible for this type of blender? If i m infected covid-19 becsuse worst chocolate ate throat problem start who is responsible? What about companies reputation nothing due to worst chocolate sending through proper packing? I want my chocolate back i do not know how...

Aug 9, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Jun 09, 2020

Updated by Kavita Manoj Shukla No update from company regarding my complaint

Verified Support

Jun 10, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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We got a worse silk. They had packaging of dairy milk silk heart pop but after opening the package we got small silk and that silk is not in good condition.

Aug 5, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 8, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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This is to bring to your notice about the subjected product purchased on 29th of May from a nearby store located in Mira Road east, Thane -401107. The quantity of the chocolate was not as per its usual Size. Attaching images from the same.

The packaged product is dated as per the Month of December 2019.
Cadbury has a brand name in market and i did not expect this kind of a product to be sold to consumers.

The product is still untouched and with me.

Aug 8, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

In this connection, we request you to refer our response posted against your post on Twitter today. Assuring you of our best services at all times.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 8, 2020

Verified Support

Hi,

In this connection, we request you to refer our response posted against your post on Twitter today. Assuring you of our best services at all times.

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Found 4th time plastic partical in bournvita within 3 months... It's not safe for child... What to do??? Have to stop buying cadbury bournvita...

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 9, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I have a shop in a good location and i am selling cadbury chocolates from past 10 years and my concern is all i want a cadbury fridge because i summer chocolates are melted.
I told many times regarding this to salesman but he did not help me out. Your early assitance would be highly appreciated.
Pincode - 490006
Area - sector 6 bhilai nagar
Phone [protected]

Aug 7, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

May 28, 2020

Verified Support

Hi,

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services

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