[Resolved] Motorola Mobility — moto z2 play - no proper service and unethical behaviour
MaManubaby89 on Apr 15, 2019
I had a moto z2 play and i was a happy customer for around 6 months from the date of purchase. After 6 months o[censored]sage, phone had a sensor issue and i have given for service. Post that initial service, i have given the phone 5 times for service for the same issue, on which 2 was within the warranty period. Motorola service centre at thrissur didnot provide me work card/reciep for these 2 times. Post the warranty, they provided me work card. Postall these services, they provided back my phone ties up with multiple rubberbands. Within few weeks, phone showed same issue again, for which i contacted motorola thrissur service centre and mr. Manikandan from motorola complany. Mr. Manikandan committed to replace the phone with a new one as the issue is popping up again after multiple repairs and the issue started during the warranty period. Later as advised by mr. Manikandan, i surrendered my old phone and box at thrissur service centre for which i have the recieved reciept.
I got no response even after few weeks and i was not able to contact m. Manikandan then onwards. Then we contacted mr. Anoop from motorola and explained all the history. He confirned the same over a conference call done with me, and motorola service centre. He commited to look into the issue and replace the device asap, but that never happened. Then on he didnot pickup my call for nearlt 15 times. Later, i was asked to submit the original bill at thrissur service centre by the service centre personals. O ther third day, i provided the original ill at service centre, for which i demanded for a recieved reciept. They were not ready to provide the same, behaved in very odd manner and humiliated me infront of other customers. Later, they provided me a signed reciept without seal for submitting the bill.
I owned one of the premium device of motorola. I had issues with the device, for which i repaired it multiple times and was not able to resolve. I contacted 2 persons from motoraola company, who stopped responding to my calls. I was humiliated at motorola service centre for asking a reciept for sumitting the original bill which was the last proof i had. Now, i have no odea where my phone is and in what situation. Is this the way your company treat your customers. I demand an answer as soon as possible.
Complaint marked as Resolved May 23, 2019
[Apr 15, 2019] Motorola Mobility customer support has been notified about the posted complaint.
Verified SupportMotorola Mobility Customer Care's response, Apr 22, 2019
We're sorry for the inconvenience caused. Kindly send us an email with a brief overview of your issue along with the device IMEI and your contact number to [protected]@motorola.com.
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