Motorola Mobility Complaints & Reviews

I have purchace an moto e4 plus on july 2017 but the device is dead in charging mode & now it is not working it has come an power ic issue & the device is not working & i lost my data & also the payment of rs 10000/- & support team also not support me.. Saying that it not be repaired it will be pcb problem which coast is 7600/- if the mobile phone work only till warranty then how we trust on the Lonovo & moto products for this I need help to repair my device & also the data backup from my device

This is to inform you that i've visited a motorola service centre namely vk mobile world, kashipur, uttarakhand in order to change my earphones which are not working properly of my moto z2 play and i'm extremely disappointed by the service that these people are creating. Just for changing my earphones, they made me wait for almost 2 hours. They told me that for the change of my earphones, i've to keep my handset with them until the new earphones are received by them. They also erased the entire data on my handset and the excuse they gave for keeping my handset with them was that when they used to call other customers for receiving the earphones, the other customers didn't used to come on time and they had to leave some kind of call open and then they have to give answers to their seniors. Is it that much necessary to keep my handset with them for almost 2 days just for the change of earphones. This is a really bad thing. When i first visited the centre, they told me that entire data will be erased so i went back to my home for backing up my data and then again i visited it next day and then they told me to keep my handset. My entire day was wasted just for a request to give my new earphones. Both of these female associates were misbehaving with me and were not giving a proper answer to my questions. They were indirectly showing me their not so high associate powers which is totally unfair. If they keep providing these type of services to the customers, i'm sorry to say but you'll lose all your faithful customers just because of some fools sitting here and giving false reactions to customers. I request you to kindly look forward to this issue. Misbehaving was the biggest issue i got from them. It was just unbearable to have a conversation with them as they were using a much higher voice tone in front of me. They both were also talking to their friends or to someone and were completely ignoring us.
I would be grateful if you took some strict actions against them. The service centre name is vk mobile world, kashipur, u. S nagar, uttarakhand, 244713. Such a bad service, didn't expected that such a reputed company like yours would hire people like these to help us.

Sir i am facing this problem of almost from last 4 months. When i lodge a complaint through this site, they contacted me and ask about the product condition, its invoice and the seller where i bought. After getting all of these details, their associates simply said that they will escalate the problem to their higher authorities. And they also said, i will get the call from their associates in future. Till now i didn't get any calls from them or any emails. They simply fooling the customers. Moreover they are saying that they support only smartphones and its accessories coming with the box not separately purchased headset.

My product is motorola verve loop plus bluetooth headset which i bought it from amazon.in.

My question is this if they aren't support their some product why should they sell it in india.
I was so vex of these problems that no one is giving me the solution for this about last 4 months

The customer care at bhuj taken mobile on 8/09/2018 and after a long period of 13 days they can't give the appropriate answer. Flash light and camera not working in every 10 minutes only due to this problem service center taken mobile. Please give reason for delay in service and take action against service center.
Email I'd of service center bhuj is [protected]@gmail.com

My phone is having problem since 4 to 6 months and i have visited to the motorola care centre multiple times to get resolved this issue.
But still i am facing the same issue.

My mobile warrenty is about to expire and they did not resolved my issue yet.

Please escalate my complaints so that i could get any resolution for my problem.

Thank you.

I am using a moto g five s plus phone from motorola since five months the quality of the phone is very very low according to the price. The phone barely fell from a feet and the display shattered completely from top to bottom. This is the first phone which i broke within two months o[censored]sage even after using it so carefully. There are thousands of motorola moto g5splus users complaining on several blogs how the display of thier beloved phone broke too easily even after having a gorilla glass. Software support and update was their usp and they promised to update our phone to oreo before the end of2017 and still it isn't available. My only hope is now the government i hope they will punish this # chinese piece of crap

I am rakesh gautam, i have bought moto e4 plus at valentine's day in feb, 2018. I was facing some mobile heating problem from may 2018 and after that, day-to-day mobile battery is swelling. I replaced my battery at 4 aug 2018 from motorola service center, borivali (W) mumbai (Charge sheet no - soin[protected]). Only 25 days after replacing battery, my mobile battery is again spoiled & swollen. When i went motorola service center, thane (W) at 12 sept 2018 then executive person said, first you accept risk condition if any part is already damaged. Repair person will not be responsible to your mobile. I denied to accept risk condition. I took my mobile and went motorola service center, borivali (W) mumbai at 14 sept 2018.

At borivali service center, executive (Swati & ambrita) said this mobile has been trying to open battery and currently i can see some damage in battery cover and also 2 screw missing. I want to say if any expensive device is under warranty and service center is near by user's place then first, user try to visit service center. I also followed same thing. But service center executive is deny to repair/replace my battery.

Currently, my mobile is working fine with swollen condition. My worry is if i continue using this condition and any accident happen then who is responsible.

Address - motorola service center, borivali
Cellular world
Orchid plaza, 1st floor, 107, near platform no 8,
Dattapada road, borivali (West),
Mumbai 400092 maharashtra
[protected]

Please find my mobile invoice details file.

Please suggest me, what should i do.

Thanks & regards,
Rakesh gautam
Rakesh. [protected]@gmail.com

Recently i have received software update for moto m post that jio sim card is not working and have called the call center, no use and they are diverting to service center.

Will you not test your update before it is send to moto phones

For no mistake of mine, why should i visit service center and pay them to correct the bug.

Rediculous service, pls don't trust such moto phones in future

Just in 22months its not working properly. Its restart automatically every movement.. Author service centre telling its mother board issues, repair cost as same to buy new.. And it will not repair. Such a short period will lost 15 k.. I have contacted motorola customer care and sent mail there is no valuable reply.. They are telling repair with chargeable basis.
It's manufacturing product fault so i want either repair or replace this of free of cost.

Dear Sir/Madam

I am Gaurav Kumar Shaw, My Handset model is Moto E4 plus, Imei no is – [protected], [protected].

On 27/08/2018 I went to the Motorola service Centre Named “Syscomp Infosol” (Saltlake) for the issue in mobile is power button and volume is not working properly, mobile display is blinking, phone hanging too much (error showing: process system is not working) and on using apps is going shut, censors is not working properly (if mobile is locked and if I tilt it or flip up my cover then the light will auto on and showing times etc but its not showing, but in every moto phone that features are available and my phone also have but for censor issue its not working properly).

After submitting the mobile to your executive Miss Payel Dutta, your executive telling me that the mobile is damaged by liquid and for that its out of warranty, but I know how to use and have a mobile safely, and I never seen that my mobile is liquided. And mobiles condition is very good like new. I told your executive but she denied and telling me the warranty is over .if it’s damaged but I know my mobiles condition and told her its impossible, I can also say that your executive 0(engineer) did it and showing me the picture of damage for frauldy charge of service charges then?? She told me charges is 1450 for repairing it, Then I told her return my handset then she gave me the jobsheet and telling me give feedback if any but before submitting jobsheet I told her to handover my phone but she told atfirst fill it then I wrote my feedback then I got my handset after 10 mintues.

At the time of returning home I seen some changes in handset, mobile functioning very badlyits hanging too much and touch is not working if I type 10 words then it autotype too much words extra .sometimes mobile apps is automatic open and auto calling sometimes within my contact list person and if I touch any exact area of the mobile then it auto touch to another area of the mobile and mobile is heating too much and both Sim card network is showing blank after visiting the service centre. After having my feedback they seen feedback which is wrote against their bad service. They misrepaired my mobile and damaged it very badly. This is very bad report against this reputed brand, take an action on them otherwise companies prestige will go down and down, in future Nobody will purchase Lenovo or moto mobiles.

On 30/08/2018 I went to visit your service centre second time for showing this issues which is created by them. Your executive Miss Dipa chakraborty told me you have to submit the mobile then our engineer will check it. After 1 hour your executive told me that my Handset’s sub board and Lcd is damaged by liquid. I told her my mobile was 90 % ok before visiting service centre but after visiting service centre your engineer damaged my handset, but she told me the mobile damaged by liuid and I have to pay 4350/- approx. for servicing it, I return my handset back. Before visiting the service centre my mobile was in good condition, and there is no problem like that so you can realize that what and where is the fault . At the first visiting your executive told me that there is no issues seen which I have told her, then you can know whats is the problem.so whats my benefit for purchasing a branded phone if I don’t have any good service from them either they damaged it very badly.I will never pay any charges for which damage which I created by those bad engineer and executive.

Now I am requesting you to focus on it deeply because this is a very serious case, don’t take it easy because I need my mobile fully repaired without paying any charges (having warranty against that services) or replace my handset with new handset Anyhow. I gave them a date 11 September after that I will raise my complain in cosumer court.

Sir i bought motorola verve loop plus headset from amazon last year. Now its not working from one ear piece and the product is within warranty. When i reach the service centre they told hat they support only smartphones not the accessories which is bought separately. Then i tried to contact motorola india customer service, they also told the same thing and they give some contact number and email address. After i tried both the ways (Tele & mail), either its no response or invalid one. Then i call back motorola to report the same, they told just keep on waiting till you reach or contact seller i. E. Amazon.
From amazon they also not responding to the problems that i need solution for.
Now the is having one month left for its warranty to expire.

Dear Sir ./ Madam,
I purchase moto g5s mobile before 3 month When I purchase seller tell me this phone is upgrade on oreo but still i am not getting oreo update in my mobile i need to very urgent oreo update because i am not checking my client application.I already call to your customer care he give me only answer when update is ready then you show notifaction in your mobiel.
I need to upgrade orero pone from your side for testing purpose give me oreo update device and submit my phone when i am using your device.please i need very urgent for oreo update in my phone.

Hi team,

i visited to service center durgapur (RBB Solutions Pvt. Ltd.-STE ) today, i experienced a worst service by the service center . They are saying the handset had already been opened by local and local display had been placed, which i had never given to handset to local, why should i give the handset to local repair as i have one year warranty of my handset . i have g5s plus handset, jobsheet no -S0IN[protected], IMEI NO ([protected])

They denied to give my warranty service, worst and pathetic experience with lenovo motorolla brand .

kindly look into this matter ASAP

Sir i bought motorla headset from amazon last year 28 septmeber 2017. Now i having issues with the product so i went to motorola service center to claim the warranty of my product. But they said that thay support only for smartphone and its accessories comes with phone in product box not for the accessories bought separately. I contact moto customer service they also told the same story. But right now i experiencing problem in this product from last 2 months. They are not giving me any solution. This product is having one year brand warranty.

Worst ever product moto g6. Got one had issues with the loud speaker, screen while receiving calls and wifi connectivity. After a very hard struggle and a great fight with your irresponsible arrogant staff at moto service in jayanagar got doa after 15 days. Still the new product i got has the same issues. Hope whole batch of g6 are manufactured to cheat customers and swallow their money. Kindly return our money back

Waiting for my complaints reply

With reference to your reply: ended up with no results…

Am very disappointed with number of mails and calls. Every time i received the call from moto executive regarding my issue and need to explain the case from beginning to end.

Is there one any mode of tracking status of the customer concerns and complaints raised?

I have taken the time to submit the handset and cable in smart services - scd (Ameerpet hyderabad, telagana -500016) by keeping my personal and professional things a side. Still i need to incur the cost of thousand rupees from my place to moto service center to travel.

Just because as they denied the service in warranty period i need to suffer a lot from last two months. And now they are saying unrealistic stuff that am not carried the invoice copy at the time of visiting to service center. By just listening to default branch moto service center words and the executive handling my concern asking me to get the paid service.

And they are offering me to pay the 50 % of amount which is of 6300/- i would have incurred the cost happily when there is mistake from my end. How come a customer should bare the cost when there is a default from service center end.

Hoping for the good results at least this time.

Waiting for your reply to proceed further...

Thanks in advance...
Updated by srikanthpatel, jul 20, 2018

Waiting for update...

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I had purchased motorola earbuds 2 earphones on 9th august 2017 which has a warranty for 1 year. I had already visited the authorized customer service center at

Victoria plaza, 385, garia main road, ramkrishna nagar, garia gardens, garia, kolkata, west bengal 700084

But they denied to provide the service.
Then i contacted amazon.in, they gave me the details of the seller named cloudtail india pvt ltd, (Response attached), i also contacted motorola chat support customer service both the parties gave me contact details of the moto pulse/bluetooth/earbirds headphones support

Hotline number : +[protected] / [protected]
Email support : manoj. [protected]@gmail.com

I have called the number and also sent a mail regarding warranty service but no reply till date.
My warranty is going to end by 8th aug, 2018, and i'm still clueless.
Please look into this matter and i want a solution regarding repair, refund or whatever suits the purpose.

Hi,

I have purchased Moto G5S mobile from Amazon on 9th April 2018. It's their anniversary offer where device price was 14k and they gave in Rs. 9999. I doubt they sold me faulty piece only.

Within 3 months, speakers stopped working. I contacted their support center and they said its liquid damage. In reality, mobile was used by my mother who is 62 years old and she is using only to pick the call of family members. Hardly 2-3 calls in a day. 100% it is not touched with water at all.

To run away from giving replacement, they said its liquid damage so it won't come under warranty.

Their service center people shows me that white part which is center of circuit. and all surrounding part is fine. and said this is liquid damage.

Even they mentioned in description that mobile is coated so that it saves from liquid. It is not openable like old devices where we can open for battery and sim card.

It is unbelievable that liquid goes straight to center part and damage that part only. All surrounding part is fine. I asked all these questions to explain how is it possible to damage only center part only. They didn't answer and keep saying it's liquid damage so it wont come under warranty.

Please do needful.

I am attaching the invoice copy of the same.

Hi srikanth,

Greetings from motorola!

We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola support

With reference to your reply: ended up with no results…

Am very disappointed with number of mails and calls. Every time i received the call from moto executive regarding my issue and need to explain the case from beginning to end.

Is there one any mode of tracking status of the customer concerns and complaints raised?

I have taken the time to submit the handset and cable in smart services - scd (Ameerpet hyderabad, telagana -500016) by keeping my personal and professional things a side. Still i need to incur the cost of thousand rupees from my place to moto service center to travel.

Just because as they denied the service in warranty period i need to suffer a lot from last two months. And now they are saying unrealistic stuff that am not carried the invoice copy at the time of visiting to service center. By just listening to default branch moto service center words and the executive handling my concern asking me to get the paid service.

And they are offering me to pay the 50 % of amount which is of 6300/- i would have incurred the cost happily when there is mistake from my end. How come a customer should bare the cost when there is a default from service center end.

My mobile is in ammerpet hyderabad service center...

Hoping for the good results at least this time.

Waiting for your reply to proceed further...

Thanks in advance...

First mail :

Hi all,

The code of conduct of the employees is very disappointing. It would be most appreciable if they give some more respect to the customer time and most of the customer are coming from remote areas to avail the service and they face more difficulties in finding the address of service centres.
And it is very sad to say that authorised moto service centre are only in major cities which are less in no and that too services rendered in few centres in hyderabad are not up to the business standard of moto.
Am highly worried about the customer who don’t know about all these procedural aspects and few of have my friends had well experienced that service centre guys will not give mobile within a week for any type repairs. But i never agreed with my friends on these because we don’t see the things as they are, we see the things as we are.
I have walked to service centre to avail service for display change and charger change within in the warranty period. Am surprised to hear that on last day of my warranty date i can’t avail two options. So, i tried to bring the same to head of the department of kothapet hyderabad branch, but i end up with the same results. Even am decided to choose any one option but the employees signed off for the day in business working hours by saying a word “come tomorrow”. Due to this act my warranty got lapsed.
Firstly, i would be appreciable if employees are given training on customer centricity to save the moto legacy.

Waiting for reply to proceed further…

Thanks in advance.

Hi,

My Self naresh and i was bought the moto G5 plus mobile throgh flipkart one month ago and today when i was tried to charge the mobile it was heating like hell and i thought it going to blast so i was removed the charging and kept a side why motorola manufacturing like these type of cheap products and i need to replace my mobile please talk with your delivery partner like flipkart and help me out for a new mobile my mobile...