Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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1679
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
36
down
29

Phone:
Phone:
up
18
down
13

Additional info
Customer satisfaction rating
44%
Complaints
1679
Pending
0
Resolved
734
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (339)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — about moto g4 plus worst product [Resolved]

 Annamalai P on Feb 16, 2018
Hi friends,
Do not buy any moto products. It entirely worst product. Poor service. They have no intention to give quality. If u buy such products you will face the problem definitely. I have no words to say about that.

Few days before i asked to update latest version of android (Nougat version 7.). I prompted to update system software, later i updated it,

-the issues are
>hanging, over heating
>automatically files and apps opening
>lack of unlocking
>totally harassing and irritating me
Worst worst worst quality, poor manufacturer,...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — quality less product. [Resolved]

 MUKESH BADIGINENI on Feb 13, 2018
I bought a new moto x4, cost of rs.21, 000. Not even usage of 20 days the phone got stucked due to mother board problem now not at all working. When i handovered it to motorola service center they are saying spare parts not available and kept me in waiting more than 20 days. When i'm aproaching service center they are not at all responding. I want a new phone to be replaced or old phone to be get repaired....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto g4 plus xt1643 (automatic switch off during call, sms and any time. [Resolved]

 Vikas51278 on Feb 11, 2018
Dear sir,
I have buy moto g4 plus xt1643 handset with rs.13499?/- under scheme rs.12500/- on 26 june 2017. Its warranty time is 26 june 2017 to 26 june 2018. According to the motorola company warranty will expire after one year. My handset switch off automatically during call and sms and any time without any touch. Handset switched off frequency 4 times to 7 times per day. Now i am totaly harassment by this product due to this type of the problem. Due to this problem i have lost essential calls, important sms, bank atm otp pin, trading shares alerts and other important notifications etc.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — cheating and misleading customers

 sachinsony1224 on Feb 9, 2018
The people are cheating on customers trust on the brand. When i had been to claim my warranty against the defect in the cell as is was under warranty the staff are misguiding me saying that your cell has dents and the screen has crack on it when i asked them to show me the crack they r showing me the dent on the top edge of the metal body and starting that youll not be able to claim the warranty as your product has dents and cracks but my cell nowere has any sort of cracks but my charging port was damaged but i told them that i'm ready to pay for the mistake happened from my side but they were they...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto g5s plus all call recorders app not support [Resolved]

 Rajan IT on Feb 6, 2018
I buy this mobile moto g5s plus 2nos the issues are calls not recording free and paid apps also i informed moto customer care they are telling from design this mobile not record the call still updates are not developed as they reply. Kindly take the complaint and clear this issues i paid 31k for this mobile
They are not give the proper solutions. If not call record support means they have to mention in seller portal they are not reflect.

Kindly do the needful.

Regards,
Rajan
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — after 2 months service center didn't repair my new mobile [Resolved]

 Mohan vastola on Feb 4, 2018
I bought a motorola mobile on 28 november 2017 and after 8 days that mobile was not working well. On 6th december 2017 i submitted mobile in motorola service center but after 2 months that service center didn't repair it. They tried but they couldn't repaired it. I said to service center please replace it if it cannot repair, but service is not listen me. I called so many many times to motorola customer care but they are not caring about it they are just passing the time. I'm very very harassed. Please help me....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — phone hang and more problem [Resolved]

 Rohitash Sain on Feb 2, 2018
आदरणीय नमस्कार,
मैंने आपकी कम्पनी का फोन मोटोरोला इ 4 प्लस जयपुर में जयंती बाजार में स्थित आपके रिटेलर मोबाईल वाला से 21 /12 /2017 को ख़रीदा था, इस हेंडसेट में खरीदने के पांच दिन बाद ही दिक़्क़त आने लगी, हेंग होने व बात करते समय अपने आप ही कोई...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — regarding delayed (8 months) response from motorola service center [Resolved]

 utpal-001 on Jan 27, 2018
Dear sir,

I bought moto g 4 plus handset online which got delivered on jul 11, 2016. The handset started showing some malfunctioning in january 2017 during warranty period only and i submitted it to *allahabad service center. They returned my phone saying they had fixed it but the problem could not be fixed.

I visited service center frequently till may 2017 but the problem could not be resolved and then i finally gave the phone to service center allahabad on 8th may 2017 and since then they haven't returned my phone.
Every time i call they say next week and...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto g5s plus poor service quality and extreme high price [Resolved]

 infom35 on Jan 18, 2018
I have given my moto g5s plus phone to service center (Smart care-ctg, adyar, chennai) for screen replacement (Job sheet no: soin[protected]) as the screen is broken. For the repair work they charged rs.6500 and when i about to collect the device i noticed in right top the screen is not fixed. I started inquiring why you people done a poor service like this, they replied back to me saying the back case also needs to be changed and for this i have to pay an extra amount of rs. 4500 and as a whole i have to pay a sum of rs.11000 (Even the new phone cost itself rs.14000). I felt very bad about...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — mobile performance [Resolved]

 Vidyakar80 on Jan 18, 2018
Ignorance to provide solution by the service provider at ranchi service centre and they are trying to mislead to the customer. I approached during warranty period but they have not entertained my complaint and suggested to come after few days. Again when i visited they denied to do service under warranty and not opened the job card of my hand set. The customer care executive of motorola also said that you have to tackle it with the service centre only we cannot help you. The service centre executive accepted that i visited there with in warranty period but not resolved the issue with my phone which...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — pathetic after sale service [Resolved]

 M Ganesh Shankar on Jan 17, 2018
Dear sir,

Good day! I purchased a motog5 (S) plus from dotcom moto hub on 8-jan-2018.

I am facing the following issue with my new phone. When i am watching a video in whatsapp, and i receive a call, which i attend, the video does not pause! The video sound is playing in the background of the call. Hence i am unable to speak with the caller!!

On 12-jan-2018, i visited moto hub at vijaya forum mall, to check this issue. I was disappointed by the customer service given by vendor!!! The sales person initially told it is an issue with whatsapp, then he said...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — replacement of faulty phone. [Resolved]

 pawan saw on Jan 13, 2018
On 02/06/2017 i bought a moto m (Silver, 64 gb) on invoice date:[protected], having [imei/serial no: [protected], [protected]] mobile phone from you via flipkart having order id: od[protected]. I have discovered that the phone has the following problems

1. Switch off / on itself.

2. Charging /issues

3. Lining in display

4. Software issues

5. Battery discharged from 100% to 20% itself after restart.

I have complained all these problems in your service centre three times.

1st time,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — mobile switch on issue 3 times in 9 months after buying made me to run to service centre all the time [Resolved]

 ravi holla on Jan 11, 2018
I bought Moto M (grey) on 24/4/17 from flipkar with order id OD[protected]. Since then, my mobile is having unique issue that it will not get switch on if I switch off (due to slowness / to refresh apps).

In past 9 months, i had this issue 3 times, each time i have to rush to your service centre, they keep the mob for a week and deliver it back after updating software (?). Dates of complaints are 14/6/17, 21/8/17 and 9/1/18.
Neither they are providing me any permanent solution, not replacing if there is hardware issue / not giving me any replacement (service centre...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — return request and give my refund to me [Resolved]

 yuvrajkarsarpe on Jan 11, 2018
Dear sir,

Name : yuvraj karsarpe
Email id : y. [email protected]
Order id: od[protected]
Mobile : moto e4 plus

I have send request return for mobile-moto e4 plus.

The main issue for filpkart mobile -
1) after every five days it got hang and unable to touch any where after i did factory reset then it work but today also it got hang
But internet data is off so, i can't do factory reset also and now i got stuck. How third class mobile it is yaar.
Why playing with customer sir. Stop producing or selling...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — discharge of battery [Resolved]

 jijovmy on Jan 11, 2018
This is to inform you that am one of your customer from the last 3 years. I have purchased the mot x play through flipkart on 19.10.2015, now the last 3 months onwards battery is automatically discharged, every day i put fully charged the battery, in the evening 60% of the battery was discharged/switch off automatically. So i am visited your authorized service center delhi (The cell point, b1/517a, jankpuri, 110058) on 04.01.2018 for checking. The engineer saying to replace my battery and software update to solve my phone problem, and also said due to out of stock the battery you have to for 2 days....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto m charging issue [Resolved]

 rvnshiva21 on Jan 10, 2018
The moto m device which am currently using it not all getting charged. The original charging cable was having the issue and i replaced it with a new one. But still it is doing the same.

Have been facing this issue for for than 6 months and my device is not more than 1 year old.

Am unable to charge this device anymore and the device is usable now.

This seems to be a repeated issue with moto m across most users and so far we haven't received any solution from the company perspective....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — harassment by service center for repairing handset under warranty [Resolved]

 akbhattacharya on Jan 3, 2018
Sir,

Reference: imei : [protected]
Model: xt1770.
Handset deposited at service center express road kanpur.

Kindly note that my handset moto e4 plus purchased online on 10.08.2017,
Had minor touch screen problem since day 1 of purchase which gradually became major problem day by day.
I went to the service center (220, express road the mall kanpur-208001, mobile : [protected]) with my complaint on 19.12.2017.
Service center deliberately started saying that the handset is physically damaged and is out of warranty thus repairing...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — warranty rejection [Resolved]

 SREEJITH K S TVM on Dec 30, 2017
Purchased moto g 4 from amazon in july 2017. First a pin in sim slot broke then it began to turn off frequently.
Approached service centre but they denied my warranty under the term 'physical damage '. Now says need to change charging port and battery which will coast ₹.2600 approx.
I didn't expect this. You people are focusing on denying warranty than providing it. That pin broke within three months of purchase. Worst service ever...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — problem in motorola service center [Resolved]

 Arvind554 on Dec 28, 2017
I have purchased a moto c plus mobile. After 5 days problem in mobile then go the service center. They have format my mobile. After that some functions stop working then i told regarding this issue but they have not resolve this issue. After that i have complained to the motorola online customer care. Then technical team called me and told me they have updated wrong software so that options are disabled. So when you will go the service center then call me and told to customer support team they have transfer call to me and i will talk with the service center. When i go the service center and call...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — forced bad setting of incoming ringing volume too low for first 3 seconds [Resolved]

 IsaacSelwin on Dec 28, 2017
I'm using moto z2 play, and everyone using moto phones on this planet facing this terrible "ascending ringing volume" setting, that can't be turned off. What the heck? I paid rs.28000 for moto z2 play, and am i not allowed to hear the actual ringing volume for incoming calls?? Update the moto software to disable this increasing ringing volume.. Or provide a workaround. Who the heck are you to force this low volume of first 3 sec of incoming call ringing?? It makes us angry....
Complaint comments  Read comments Complaint category Mobile Handsets

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