Motorola Mobility Complaints & Reviews

Hi Pranita,

We're writing in continuation to your last contact on 04 July about the return request status of your Moto G6 Play (Indigo Black, 32 GB) with order ID OD[protected].

We hope that the concern you were experiencing with the product has been successfully resolved.

We would like to thank you for your patience.

Thanks,
Flipkart
Flipkart Customer Support[protected]:06:52 )
Hi Pranita,

Thanks for writing in.

We understand your concern about the 'Moto G6 Play (Indigo Black, 32 GB)'. We are sorry for the trouble you had to go through.

We request you to perform the below given steps for resolving this issue:

Restart the device� �
Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for long time without a restart, they may cause issues.
Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.
Press and hold the Power button on your smartphone to Restart the device (If reboot isn't available, turn Off and then turn On your smartphone).� ��

If you want to know how long the device has been running, follow the steps below:�
Open Settings
Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
Tap Status
Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be restarted.)
Check with the customer if the device freezes/hangs only when using a particular app, or the device itself freezes.

Pull down the notification panel and tap settings
Tap storage
Check the storage percentage and enable Smart storage
If the storage percentage shows more than 90%, tap Free Up Space and request the customer to remove unwanted files.
Press and hold the power button
Tap and hold the Power off option
On the confirmation pop-up, tap OK
The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
Now, please check if the device has the same issue.
Eg: If a particular app wasn't working correctly, open the app to check functionality.
Just reboot normally to exit safe mode.
Uninstall recently installed apps�
If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

Restart your device to exit safe mode.
Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
Once you remove the app that's causing the problem, you can reinstall the other apps you removed during the test.�
Uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.� �

Click on the URLs in each step to view the screenshot
Swipe up to open the App drawer
Tap and hold the app you want to uninstall (In this example, it's Flipkart)
While continuing to hold the app icon, drag it to the Uninstall option at the top of the screen
Tap OK to confirm the uninstallation
Once done, you will see a confirmation
Things to remember before the update:�
Make sure you are connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update�
Backup any important data, if required.
Click on the URLs in each step to view the screenshot
Pull down the notification panel and tap settings
Scroll down and choose System
Tap Reset options
Tap Reset app preferences and then tap Reset Apps to confirm
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.� �
Click on the URLs in each step to view the screenshot
Pull down the notification panel and tap settings
Scroll down and choose System
Tap Erase all data (factory reset)
Tap Reset Phone
Tap Erase Everything to initiate the factory reset.
Note: During setup after the reset, please make sure the customer doesn't restore the settings. Set up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, do not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

If your issue will not get resolved after performing these steps, please get back to us within 72 hours so we will be bale to help you out.��

Hope this helps.

Regards,
Rekha -
Flipkart Customer Support
Auto-Response[protected]:11:57 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart

We are looking for replacement however it started hang from 2nd day from buying.
from 4th July we are sending mails still not getting favorable reply.
this phone start heating also, whenever it will bust. Who will responsible if any accident happen due to Flipkart and Motorola Negligence ?

I had purchased a new moto g6 play earlier this month on the day of its lauch. A drop of water might have got in from somewhere and the display is doomed. I also went to the service centre theyre like i have to pay 8275rs which is hillarious as the phone itself is costing 12k. Its not even been a month old and im suffering ill make sure no one buys moto atleast in my vicinity. If you want to help please do all you can to stop me.

Hi team,

I have provided phone for repair to sara service center pimpri pune. They informed that my phone is completely dead and will not be repaired. When i checked my phone at home it is on and i have inserted sim and i am able to call on that phone. Now service center giving excuse that we have tried but phone was not responding. Even now also my custom ringtone is ringing on my phone.
Lenovo/moto customer care looting customers and company also don't care about it.

I am debadatta sethy. My mobile model is moto g4 +. I had gone to moto service center: hara agency, bapujinagar, bhubaneswar 2 days ago for repairation of audio jack of my mobile. Then they asked any other problem? I told my speakar sound slow but adjustable not a major issue. The service staff took my mobile and told me ' a phone call will be go to you within a day from us about repairation of your mobile'. But any call did not come from them and they did not response our call from a number on his receipt. Next day a call come from them and told rs1950 rupees need for repairing of speaker. Then i told i am not able to spend the charges. So you return my mobile. Then he told ok as your wish. You can take your mobile. But when i brought my mobile speaker sounding very very slow which is equal to non functioning of speaker. So i forced to give mobile them for repairing my speaker with 1950 rupees. So i am completely disappointed with your service and your staff.

Dear sir, madam

I have purchase lenovo k8 note in aug 2017. From some time huge heating observed in my set.

Today it got over heated & little bended & also cracked near sound volume button.

As per your advise we shown the set at your service center ambala. They refused to do the needful.

Pls note that this set bended due to over heating which results the above problem.

I have checked it on time other wise may cause a bigg loss.

Pls note that this is a technical fault.

Waiting your urgent positive response.
I have requested the service depart to advise about use but no one is replying
Now i am unable to use this hand set because it is getting over heated. Battery may burst and may cause loss to me. Service center is asking charges for repair but i requested them that is is technical fault why i should pay.

I have purchased moto g5s plus from amazon last year my phone is still in warranty now my phone facing a charging problem. I went to service centre and i am ready to pay the amount of repairing cost still they denied to repair my phone an told me that parts is not avialable so i can take my phone...
Now my concern is that what should i do now i invest my 16k even am ready to give repairing cost still i can't get help please contact me as soon as possible heres my phone detail
My phone name: moto g5s plus|b071hwthph
Invoice no. Del2-118701
Invoice detail: hr-del[protected]
Invoice date;30.08.2017

I had purchased moto g5s+ a month ago and due to unavoidable circumstances i got my screen cracked. As they said i have to repair the screen on my expenses i agreed to that. They said me they will definitely call me when the part reached them. I got their job sheet dated[protected]. But today they called me and asked me to get the screen done by today itself or else they will have to cancel my duty sheet and no refunds. I had already paid advance of about 3000/-. They informed me at 4:30 in the evening. Its difficult for me to travel 10-11 kms in such a short notice. I reached there at 5:30pm and they just denied repairing my mobile device. This was harassment for me as they call on such a short notice and after i reach i get to hear those words. I asked for refund of my advance money which was also being denied by them. They made me wait for about 3 hrs for the refund. This was totally unprofessional and a harassment for me. I dont know how many times do i have to visit the service center to get my job done.
Earlier i had the problem with my moto g4 plus. I visited the same service center. The response by them was so unacceptable that i was not even repaired. So i had to buy a new mobile and in this case too in times of services motorola has failed to do so. I am so much harassed and i now don't even know what m i going to do with the cracked screen.
I am totally unsatisfied with the type of customer support they are giving. I need a solution for this.

I had bought a phone (Motorola z2 play) from flipkart. After some time for an issue when i took the device for repair, they didn't repair properly. I had to take the phone again; still incompetent technical work caused more problems in the device than there were originally. Over a period of 11 months, i have in total taken the device to different motorola authorized service centers 6 times, due to absolutely inadequate and incompetent technical staff which cannot properly repair the device; once the device exhibited issues 1 day after the repair, whereas today, i literally walked out of the service center after receiving my device, and it stopped functioning. I had to submit it back both times. The company is refusing to either replace the device, or provide any kind of assurances about the quality of their repair-work.

Neither motorola nor the seller (Amazon) owned the responsibility of cheating the customer for faulty supply of motorola x force which was purchase in may17.
As the device worked hardly for 3 months, the service personnel of motorola were requested to repair/replace as still warranty existed. But motorola denied stating there is no policy to that effect.
If there is no policy of replacing faulty devices, then they should not have the policy of cheating customers/ransacking the customers hard earned money.
The issue will be challenged in the peoples court and campaign not to purchase any motorolla products hence forth.

Hi i am vaibhav kulkarni i have bought a motorola mobile 2 months back with model no: moto g5s
Reason behind message is i am not satisfied for your service which is delivered to me.
First time mobile sim was not detected.
Went to service centre get it repaired under warranty.
This issue is resolved but facing another issue my phone is dead not able to start.
So ones again i went to service centre they told me we have tried to resolve the issue.

I have requested for a replacement handset multiple times, but the service centre insist on replacing parts & mother board.

Yesterday
After repairing the mobile from the service center,
Now i have facing another another issue mobile charging issue.

For the last atleast 8 months having problem even for using the same for 5 minutes.Either it would automatically dial a number, would noy allow to accept calls/nor allow to call.Even opening the handset i.e using the password too difficult.

Avery very bad Handset by Motorola make 2016

And their service centre in Mysore too is not upto the mark. I was surprised that while handing over the Handset for checking and identifying the issue, they ask the customer to sign a form which states in the end that 'The handset has been returned back after rectifying the issues.'

Also they are charging Rs 300/- for checking a handset issue though the receipt states Rs220 to Rs 300 but i feel all are being charged Rs 300/-. An exorbitant charge, keeping in mind that an issue with a handset is mostly because of the faulty function of a handset and not because of the end user

I bought moto z play on amazon it was a good phone no issue in it but after the update 7.0 n i found some misbehaviour in wifi and bluetooth due to this i visited moto lenovo service centre and i told them about my issue its a small software falut and they told me that they have to open it and check whats wrong with these guys i didn't gave my handset for service i itself fixed the issue ther was some settings in wifi after that it was fine again after some time i found that my display is not working that time i given my handset to the same service centre they told me after a week that the phones motherboard is not working and its a liquid damage and it cannot be repaired k fine my 20000 thousand was just fell in a garbage i thought like that but i took my phone to my friends mobile service centre and he told me that there is no problem with the motherboard the problem is with the display and he showed me fixing another spare display and it was fine after that again i took my phone to moto service centre actually its not a liquid damage first of all my phone is not felled in water i remember that i wiped my phone using awet tissue is that the problem my phone is water resistant damn hw can it cause water damage k watever the problem is with the display and my phone was under warranty but the moto service centre refused to claim the warranty my phone is dead bcs i gave my phone to moto service centre why they people do like that?

I am lenovo k8 note user, my phone got blast today (I. E 03/06/2018), recently i was facing problem of restart, i contacted service center they checked and informed about software update. Yesterday i got an update from your side & updated the software. After that i was facing the same problem of on/off regularly. Today the phone was got blast. What a pathetic service you are providing.
Kindly confirm about the compensation as it is a very big issue.

Hi all,

The code of conduct of the employees is very disappointing. It would be most appreciable if they give some more respect to the customer time and most of the customer are coming from remote areas to avail the service and they face more difficulties in finding the address of service centres.
And it is very sad to say that authorised moto service centre are only in major cities which are less in no and that too services rendered in few centres in hyderabad are not up to the business standard of moto.
Am highly worried about the customer who don’t know about all these procedural aspects and few of have my friends had well experienced that service centre guys will not give mobile within a week for any type repairs. But i never agreed with my friends on these because we don’t see the things as they are, we see the things as we are.
I have walked to service centre to avail service for display change and charger change within in the warranty period. Am surprised to hear that on last day of my warranty date i can’t avail two options. So, i tried to bring the same to head of the department of kothapet hyderabad branch, but i end up with the same results. Even am decided to choose any one option but the employees signed off for the day in business working hours by saying a word “come tomorrow”. Due to this act my warranty got lapsed.
Firstly, i would be appreciable if employees are given training on customer centricity to save the moto legacy.

Waiting for reply to proceed further…

Thanks in advance.

I have purchased moto g5 splus from poorvika mobiles madiwala bangalore on 6 mar 2018 and by 1 month the camera has stopped working without any reason. I have just checked by phone at the lenovo service center and came to know that the camera hardware is having some issues and the same needs to be replaced. The phone is at the service center and when i have enquired regarding the delay they have told me that the new hardware they have recieved is also having some issues. Motorola / lenovo is that no testings are done before the products are delivered?. Is there no value for the customers money?

My phone moto x force is with service center ahmadabad from last 20 days.
Its screen is not working after it fell down. As moto gives 4 years of screen warranty i asked for the same.
Now every time i am asking for status i am getting reply as the issue has been escalated.
It is very frustrating that i paid rs 50000 for shatter proof screen and when the issue is reported i am not getting service. Moto has broken the trust and unable to provide commitment and the service.

Dear sir/mam,

I was a happy customer of motorola as 3 of my family members use motorola phones. But the last phone i bought this year is moto g5 plus (. Initially for 7-8 months it worked fine for me. But after that problems started. Like 1- over heating,
2- battery drain fastly
3- slow charging

My phone is under warranty so i gave my mobile to service center to repair it. They said that problem is been solved but after 15 days again this problem started. I again went to service center at motorola and lenovo service center, chinubhai towers, ashram road, ahmadabad. But they refused to hear my problem and were very rude. How can motorola authorize this type of service centres??

My phone is under warranty and i want my phone to be repaired properly or replaced. I hope you will take good decisions or else my next action would be complaining to consumer court.

Thank you.

Lenovo mobile service center - ashutosh mobile
1/2 upasana complex, near aamrpali railway crossing, opp old cancer hospital, kishanpara chowk
[protected] motorola service center guys asking me to submit my handset too. The company knows this is not feasible option to submit handset. Motorola is big company do you have not an option to check adapter and cable is working or not? I am very disappointing this type of service. When we are purchasing company give lots of temptation advertisement. And now they are avoiding to replace the adapter. This is very bad service by motorola service center. The customer does not satisfy this type of service my humble request do as possible. Even i will not submit my handset company can check adapter is working or not then why not do this.

Contact no. [protected]
Email: [protected]@gmail.com

I purchased on[protected]
My phone started giving charging issue on[protected] not more than 10 days old
I called customer care on 6/7/8/9/10/11/12/13/14/15/16 i went to service center on[protected] even though the phone was in warranty i was charged 832 for phone repair and asked to pay 130 for cable exchange i had no option but to pay for phone repair even though phone was in warranty and my charger is still with service center at:
Lenovo exclusive, first floor, sunny paradise, tonk road, near gopalpura flyover, jaipur1st floor jaipur, rajasthan-302001
[protected], [protected]
10 am – 6 pm
I was provided a fake bill of lenovo 4 model even though i had motorola phone.
I complained at the moto customer care but still no response. I am forced to bring this at this forum if motorola cares for customer it should have taken heed of the issue but it looks it is unethical company and doesn't care about customer issues and reviews.
Hope someone contact me:
[protected]@gmail.com

Dear team,

I bought my moto e4 plaus mobile through flipkart (Online shopping, order id:od[protected] site (Order date: mar 22, 2018 ; delivery date: mar 23, 2018).
Mobile stopped working and is switched off and not getting switched on after that, contacted flipakrt, told replacement policy is within 10 day s of purchase. Hence contacted motorola service team:

1. On 6-apr-2018, submitted mobile for service due to not powered on/ not getting charged. Later, on 07 — apr-2018 received my mobile with issue solved. Service engineers stated, its pcb mother board issue and replaced with the new.

After 10 days repeating the same issue and additional to the issue which i have faced now all new issues are came up.

. When take the photo using flash, it will restart sometimes
When take the photo using flash, it will show re horizontal lines with no display
When take the photo using flash, it will switch off and will not getting switch on till 3 or 4 days.
Mobile over heating issue

Response and service center is not directional and clear, i received a defective piece at my initial buy but when i asked for replacement, it was told it cannot be done but it is clearly stated in warranty terms and motorola website that it could be replaced.

Mailing you with a hope to take into consideration all the incidents so far for the mobile i bought and replace with a new working mobile or cash back.

Awaiting response.
Regards,
Hemanath m