Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
Submit a Complaint
1682
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

TwitterFacebookLinkedInYoutube
Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
36
down
29

Phone:
Phone:
up
18
down
13

Additional info
Customer satisfaction rating
44%
Complaints
1682
Pending
0
Resolved
737
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (341)

Motorola Mobility Complaints & Reviews

Sort by:

Motorola Mobility — warranty rejection [Resolved]

 SREEJITH K S TVM on Dec 30, 2017
Purchased moto g 4 from amazon in july 2017. First a pin in sim slot broke then it began to turn off frequently.
Approached service centre but they denied my warranty under the term 'physical damage '. Now says need to change charging port and battery which will coast ₹.2600 approx.
I didn't expect this. You people are focusing on denying warranty than providing it. That pin broke within three months of purchase. Worst service ever...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — problem in motorola service center [Resolved]

 Arvind554 on Dec 28, 2017
I have purchased a moto c plus mobile. After 5 days problem in mobile then go the service center. They have format my mobile. After that some functions stop working then i told regarding this issue but they have not resolve this issue. After that i have complained to the motorola online customer care. Then technical team called me and told me they have updated wrong software so that options are disabled. So when you will go the service center then call me and told to customer support team they have transfer call to me and i will talk with the service center. When i go the service center and call...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — forced bad setting of incoming ringing volume too low for first 3 seconds [Resolved]

 IsaacSelwin on Dec 28, 2017
I'm using moto z2 play, and everyone using moto phones on this planet facing this terrible "ascending ringing volume" setting, that can't be turned off. What the heck? I paid rs.28000 for moto z2 play, and am i not allowed to hear the actual ringing volume for incoming calls?? Update the moto software to disable this increasing ringing volume.. Or provide a workaround. Who the heck are you to force this low volume of first 3 sec of incoming call ringing?? It makes us angry....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto 360 sport replacement [Resolved]

 Kush Ghuraiya on Dec 26, 2017
Dear,
Motorola India is not providing me the service for my smart watch...they are fooling me for past 1 month..they sometimes admit the problem and on ther day start refusing it...
one day assures for replacement and on the other day transfers the case to another person ...they are frauding me for past 30 days...
please help.
Case ID[protected]

thanks in advance

regards
kush singh ghuraiya...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola — no reply or failing to resolve the issue [Resolved]

 sabarishkb on Dec 26, 2017
I had purchased a lenovo phone from flipkart as on 24/05/2017. On using the device for about 2 months i found the touch screen to be unresponsive at some specific location. So i returned the device to the service center, from their failing to repair the issue i was given a new phone moto g 5 s plus from the service center.

The device was performing good untill some software update came and ruined the device. Now the device has been showing low signal strength all time where the cellular reception is very good and battery is draining very fast. On giving to the service center they...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — worst phone of the world... [Resolved]

 Nirmala Rawat on Dec 24, 2017
Worst phone moto g5 in just3 months it has many problems heating, network and many more... Pls return my money because i repair in moto service centre but they can't satisfy me.. It is worst phone moto company is originally chinese because this phone can't work.. I have two phones both 4g but one jio sim is working in my vivo phone but same sim can't work in this garbage phone moto g5......
Complaint comments  Read comments Complaint category Telecommunications

Motorola Mobility — mobile phone issue | no help by motorola team [Resolved]

 amit.pruthi.111 on Dec 21, 2017
I purchase my mobile from amazon on 20 oct-2017. There was some moisture issue in phone on 17 dec-2017, i visited my nearest service center. They told it is liquid damaged and we will charge 740 rs. They keep the phone in their custody and called me next day and said and we do not have warranty if your phone will work or not after service. Other wise you need to pay 11000+gst rs. To replace motherboard. I am shocked i purchased phone of rs 13000 now market cost of the new phone is 11000 and they want the charges of more than 11000. Because i am sure that i never get my phone in liquid, why they...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — mobile handset poor [Resolved]

 siddhant awasthi on Dec 21, 2017
Dear sir
I live in agra but i am studying amritsar. I have purchase mobile in motorola com. Their model no. Moto m (4/64) colour grey purchase date 29/09/2017.
Your mobile is very poor motorola company's very fraught i have purchase rs 15000/- motorola mobile is not properly work purchase two month and fault this mobile. Deposit in your service center but not properly answer. Summit purchase bill & job card.

Please immediately repair and change. I have not stay time my exam start.
So, please i request you start work in my mobile

Thanks
Rajeev...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — dust in primary camera of moto g5s plus [Resolved]

 vinnu120613 on Dec 21, 2017
I purchased a new moto g5s plus mobile from amazon in last month and now i observe there is full dust in the back left camera at first and then now it is observed in the right camera also, and i was unable to get the images with a good quality, completely damaged images i was getting with the camera, so please fix it and i don't want my phone to be opened up, kindly refund me or replace my phone with a new one,...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — not repaired in warranty and behavior was so rude [Resolved]

 Chirag Chaturvedi on Dec 19, 2017
Dear sir/mam
i have submitted my phone for repair on 7/12/17 the problem was after update my vo lte and sd card stopped working the service center guy told me that it is software problem so we need to reflash the phone software and it will take 2 hours and after that my vo lte started working but sd card did'nt so service center guy told me to leave phone for 8-10 days because they need to replace pcb board and i asked him that how much long it can take then he told me not more than 10 days and then i clearly mentioned him that i won't be able to leave my phone more than 10 days and he told...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto e4 plus [Resolved]

 Aparupa Banerjee on Dec 18, 2017
Dear sir,

Please note that i have purchased moto e4 plus in september 2017. Now the touch panel is not working. I have gone to service centre. They are simply avoiding to solve it. It is under warranty but they are charging rs4500 for that. They are saying it is because of damage but the there is no scratch on the screen. I have many friends those who are suffering from the same issue. The company is very much aware of the situation. I am attaching the letter from service centre & also the picture of my phone., just to prove that they are misleading their customers. I need solution...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — display issue [Resolved]

 Mirza Afnan Baig on Dec 9, 2017
I bought my moto g4 plus. From amazon it was working good after 4 months i got display issue i gave my mobile to service center. They told they will replace display. They took one month to replace my display but after 1month the display started doing ghost touches. I visited service center they told it's software issue they will resolve it and did software work but i faced the same issue they told need to replace display and took the mobile for another month, but again after that i had screen burning issue i gave them again now i'm facing the issue again and also they spoiled my proximity sensor...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola e3 power/ power button [Resolved]

 saurabh-rke on Dec 6, 2017
The problem is my phone power button is damage and i go your service center
but the said that first they said i pay for tham and the button cant provide they change hole display for one button and they charge me 3200 for that is that fear 8000 is hole price of the phone that you change one button in 3200 fist i complane you and if you do not take any action on this matter i will go for a consumer court....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobile Phone — damaged product and misbehave of moto service centre at puri [Resolved]

 Padarbinda Kar on Dec 2, 2017
I, padarabinda kar, a citizen of dist. Puri, state - odisha have purchased moto g5 s plus on 7th october from amazon. Initially it shows charging problem. After 15 days of use i saw the headphone slot was not working properly. It creates a noisy sound whenever i put the earphone on. So i immediately went to moto service centre which is located at puri on 24th november. They said the phone has motherboard issue and it will solve within 2 days and mobile will handover to me on monday. Thereafter i daily enquired about the status of my mobile from their side always the same answer it will take two...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — poor product, poor customer service. [Resolved]

 Sue Martin on Dec 2, 2017
>i have had at least 4 motorola motos and have had problems with them all.in may of 2017 i purchased a motorola moto and had nothing but problems. My phone was returned at least 3 times and each phone was sent back to me with a different problem. I insisted on a refund and finally was approved for one. I was then asked if i would settle for an update on a phone - i believe it was a motorola g5. I received this phone (Not sure of date) and this phone began having problems with a few weeks. I again requested a refund for the original price i paid and this was denied. Below is a link in regards to...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto g5s [Resolved]

 Yea on Dec 2, 2017
Data shows "suspended" even though data plan exists. No problem for the past 2 months since the purchase of the phone.
This has been occurring since 30th of november, 2017.
Data connects right after turning the device on, then stops, and data carrier shows "suspended".
Imei number - [protected]
Desirable resolution would be a solution that works....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — motorola moto xt1562 / service center engineers did wrong repair mobile phone [Resolved]

 Piyush Bamba on Dec 2, 2017
I have given my mobile phone in ambala service center for repair the charging port, and it was in working condition and when i went there to take my mobile phone they said after repair the charging port its not able to turn on and they declare while reparing the jack bymistake its effected to mobile screen. So i kindly request to give me my mobile phone in working condition or else change the board from their end.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — damaged mobile [Resolved]

 nikhil2000 on Nov 28, 2017
Im order moto e4 plus after i used the sim slot is not working then i gon to service center but they are telling it is phycial damaged so we cant do any thing but i have warrenty card also then they told amount have to pay rs 8000
So i request to take any action on them plz
They wasted my 10000 rs

I hope this consumer complaints can help me out...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola C168 — moto x style mobile repair under warranty [Resolved]

 vj2087 on Nov 28, 2017
Hello

I had submitted an moto x style mobile for repair which was under warranty. I was facing problem with touch issue, so i submitted my mobile to authorized moto service center in mapusa - goa with reference number srptso[protected] on 5th october 2017.

Around first week of november i got acall from service executive of motorola mr yashdera saying i will get my mobile back repaired or i will get a new mobile (Moto g5 plus 32 gb) since it is under warranty.

Till now i hav not got my mobile back...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Motorola Mobility — mobile not repaired or replaced [Resolved]

 aseem1988 pasha on Nov 26, 2017
Gave a phone to repair as it was in warranty said it will be done in 15 days till now 1 month 22 days almost 2 months over still not receive my phone they said they will replace phone even failed to give that every time i call one week time another week time only this i am hearing job or sheet number of moto is srbbg[protected] pna and even customer service does not respond they promise a call back but never what kind a customer service we paid 40000 for mobile no respect or value to customers please help to get my phone...
Complaint comments  Read comments Complaint category Mobile Handsets

Recently Discussed

(1 minutes ago)
Axis Bank
unauthorised axis bank sign. verf. chrgs mandate regst/ stop
(2 minutes ago)
Star Vijay / Vijay Tv
serial timing
(2 minutes ago)
[email protected]
amount deducted for loan
(4 minutes ago)
Indigo Airlines
fake job and not refund money
(5 minutes ago)
Glowille
fraud delivery

Featured Complaints