Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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1678
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
36
down
29

Phone:
Phone:
up
18
down
13

Additional info
Customer satisfaction rating
44%
Complaints
1678
Pending
0
Resolved
734
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (339)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — about the delay in claiming warranty for their product [Resolved]

 Ramakrishnan Ganapathi on Sep 23, 2018
Sir i am facing this problem of almost from last 4 months. When i lodge a complaint through this site, they contacted me and ask about the product condition, its invoice and the seller where i bought. After getting all of these details, their associates simply said that they will escalate the problem to their higher authorities. And they also said, i will get the call from their associates in future. Till now i didn't get any calls from them or any emails. They simply fooling the customers. Moreover they are saying that they support only smartphones and its accessories coming with the box not separately...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Motorola Mobility — moto g5s service center [Resolved]

 Shubhchandan on Sep 20, 2018
The customer care at bhuj taken mobile on 8/09/2018 and after a long period of 13 days they can't give the appropriate answer. Flash light and camera not working in every 10 minutes only due to this problem service center taken mobile. Please give reason for delay in service and take action against service center.
Email I'd of service center bhuj is [email protected]
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — moto g5s plus mobile phone [Resolved]

 ajayjain93 on Sep 17, 2018
My phone is having problem since 4 to 6 months and i have visited to the motorola care centre multiple times to get resolved this issue.
But still i am facing the same issue.

My mobile warrenty is about to expire and they did not resolved my issue yet.

Please escalate my complaints so that i could get any resolution for my problem.

Thank you....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — poor quality product plus very poor support [Resolved]

 Joy Pegu on Sep 16, 2018
I am using a moto g five s plus phone from motorola since five months the quality of the phone is very very low according to the price. The phone barely fell from a feet and the display shattered completely from top to bottom. This is the first phone which i broke within two months of usage even after using it so carefully. There are thousands of motorola moto g5splus users complaining on several blogs how the display of thier beloved phone broke too easily even after having a gorilla glass. Software support and update was their usp and they promised to update our phone to oreo before the end of2017...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto e4 plus - spoiled & swollen my mobile battery after 25 days when i replaced battery from motorola service center, borivali (w) mumbai [Resolved]

 RakeshGautam on Sep 15, 2018
I am rakesh gautam, i have bought moto e4 plus at valentine's day in feb, 2018. I was facing some mobile heating problem from may 2018 and after that, day-to-day mobile battery is swelling. I replaced my battery at 4 aug 2018 from motorola service center, borivali (W) mumbai (Charge sheet no - soin[protected]). Only 25 days after replacing battery, my mobile battery is again spoiled & swollen. When i went motorola service center, thane (W) at 12 sept 2018 then executive person said, first you accept risk condition if any part is already damaged. Repair person will not be responsible to your...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — moto m software issue [Resolved]

 Christhuraj Arokia on Sep 11, 2018
Recently i have received software update for moto m post that jio sim card is not working and have called the call center, no use and they are diverting to service center.

Will you not test your update before it is send to moto phones

For no mistake of mine, why should i visit service center and pay them to correct the bug.

Rediculous service, pls don't trust such moto phones in future...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — moto g4 plus mother board issues [Resolved]

 Venkatraja Bhat on Sep 7, 2018
Just in 22months its not working properly. Its restart automatically every movement.. Author service centre telling its mother board issues, repair cost as same to buy new.. And it will not repair. Such a short period will lost 15 k.. I have contacted motorola customer care and sent mail there is no valuable reply.. They are telling repair with chargeable basis.
It's manufacturing product fault so i want either repair or replace this of free of cost....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — repair my handset fully or replace with new phone [Resolved]

 Gaurav grv on Sep 6, 2018
Dear Sir/Madam

I am Gaurav Kumar Shaw, My Handset model is Moto E4 plus, Imei no is – [protected], [protected].

On 27/08/2018 I went to the Motorola service Centre Named “Syscomp Infosol” (Saltlake) for the issue in mobile is power button and volume is not working properly, mobile display is blinking, phone hanging too much (error showing: process system is not working) and on using apps is going shut, censors is not working properly (if mobile is locked and if I tilt it or flip up my cover then the light will auto on and showing times etc but its not...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — claiming of warranty [Resolved]

 Ramakrishnan Ganapathi on Aug 30, 2018
Sir i bought motorola verve loop plus headset from amazon last year. Now its not working from one ear piece and the product is within warranty. When i reach the service centre they told hat they support only smartphones not the accessories which is bought separately. Then i tried to contact motorola india customer service, they also told the same thing and they give some contact number and email address. After i tried both the ways (Tele & mail), either its no response or invalid one. Then i call back motorola to report the same, they told just keep on waiting till you reach or contact seller i....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Motorola Mobility — motorola g5s not getting update oreo os [Resolved]

 Ritz Dabhi on Aug 28, 2018
Dear Sir ./ Madam,
I purchase moto g5s mobile before 3 month When I purchase seller tell me this phone is upgrade on oreo but still i am not getting oreo update in my mobile i need to very urgent oreo update because i am not checking my client application.I already call to your customer care he give me only answer when update is ready then you show notifaction in your mobiel.
I need to upgrade orero pone from your side for testing purpose give me oreo update device and submit my phone when i am using your device.please i need very urgent for oreo update in my phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — did not give warranty service (display problem )

 sudip khamrui on Aug 23, 2018
Hi team,

i visited to service center durgapur (RBB Solutions Pvt. Ltd.-STE ) today, i experienced a worst service by the service center . They are saying the handset had already been opened by local and local display had been placed, which i had never given to handset to local, why should i give the handset to local repair as i have one year warranty of my handset . i have g5s plus handset, jobsheet no -S0IN[protected], IMEI NO ([protected])

They denied to give my warranty service, worst and pathetic experience with lenovo motorolla brand .

kindly...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — warranty claim of motorola verve loop plus headset [Resolved]

 Ramakrishnan Ganapathi on Aug 15, 2018
Sir i bought motorla headset from amazon last year 28 septmeber 2017. Now i having issues with the product so i went to motorola service center to claim the warranty of my product. But they said that thay support only for smartphone and its accessories comes with phone in product box not for the accessories bought separately. I contact moto customer service they also told the same story. But right now i experiencing problem in this product from last 2 months. They are not giving me any solution. This product is having one year brand warranty....
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — worst ever product moto g6 [Resolved]

 yajnesh somayaji on Aug 11, 2018
Worst ever product moto g6. Got one had issues with the loud speaker, screen while receiving calls and wifi connectivity. After a very hard struggle and a great fight with your irresponsible arrogant staff at moto service in jayanagar got doa after 15 days. Still the new product i got has the same issues. Hope whole batch of g6 are manufactured to cheat customers and swallow their money. Kindly return our money back...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service is bad and even these guys are not responding for complaints'

 srikanthPatel on Aug 6, 2018
Waiting for my complaints reply

With reference to your reply: ended up with no results…

Am very disappointed with number of mails and calls. Every time i received the call from moto executive regarding my issue and need to explain the case from beginning to end.

Is there one any mode of tracking status of the customer concerns and complaints raised?

I have taken the time to submit the handset and cable in smart services - scd (Ameerpet hyderabad, telagana -500016) by keeping my personal and professional things a side. Still i need to...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Motorola — warranty for motorola earbuds 2 headphone [Resolved]

 pronoy96 on Aug 6, 2018
I had purchased motorola earbuds 2 earphones on 9th august 2017 which has a warranty for 1 year. I had already visited the authorized customer service center at

Victoria plaza, 385, garia main road, ramkrishna nagar, garia gardens, garia, kolkata, west bengal 700084

But they denied to provide the service.
Then i contacted amazon.in, they gave me the details of the seller named cloudtail india pvt ltd, (Response attached), i also contacted motorola chat support customer service both the parties gave me contact details of the moto pulse/bluetooth/earbirds headphones...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — moto g5s faulty piece and now they are not giving warranty [Resolved]

 raxit4u2 on Aug 1, 2018
Hi,

I have purchased Moto G5S mobile from Amazon on 9th April 2018. It's their anniversary offer where device price was 14k and they gave in Rs. 9999. I doubt they sold me faulty piece only.

Within 3 months, speakers stopped working. I contacted their support center and they said its liquid damage. In reality, mobile was used by my mother who is 62 years old and she is using only to pick the call of family members. Hardly 2-3 calls in a day. 100% it is not touched with water at all.

To run away from giving replacement, they said its liquid damage so...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service not provided in warranty period

 srikanthPatel on Jul 23, 2018
Hi srikanth,

Greetings from motorola!

We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

Regards,
Motorola support

With reference to your reply: ended up with no results…

Am very disappointed with number of mails and calls. Every time i received the call from moto executive regarding my issue and need to explain the case from beginning to end.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — mobile heating like going to blast [Resolved]

 nareshj2201 on Jul 20, 2018
Hi,

My Self naresh and i was bought the moto G5 plus mobile throgh flipkart one month ago and today when i was tried to charge the mobile it was heating like hell and i thought it going to blast so i was removed the charging and kept a side why motorola manufacturing like these type of cheap products and i need to replace my mobile please talk with your delivery partner like flipkart and help me out for a new mobile my mobile number is :[protected] call me on my mobile i will give the billing details...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola C168 — moto g6 back cover [Resolved]

 Tanny Tanny on Jul 18, 2018
Purched a new mobile from SS communication satara and with it purched a soft coat back cover. And the cover breaks in 12 he's just removed only 2 times after that went to the SS communication store they are just like blaming me that I have done some thing wrong and talking so rudly. While selling the product they talk like m a god after that talking like m a begger they are two face people. They are selling fake product in the name of brand and blaming me that m not able to handle a back cover jus like m a small toddler. I m very much disappointed from the people and product quality....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — return or replacement issue

 Prajakta Alhat on Jul 11, 2018
My sister order Moto G6 play on 1st July 2018. Her registered mobile no is [protected] and order id is OD[protected]
I am facing the following issues
1. Mobile getting hang from 2nd july and we registered complaint on the 4th July.
2. On 9th July flipkart customer care response and ready to send "technician"
3. technician came on 11th July (he supposed to come on 10th July) According to Flipkart return policy we need to return product in 10 working days, so 12th would be last day to return.(It seems extending days due to this reason)
4. Technician is not...
Complaint comments  Read comments Complaint category Mobile Handsets

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