Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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1682
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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36
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29

Phone:
Phone:
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18
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13

Additional info
Customer satisfaction rating
44%
Complaints
1682
Pending
0
Resolved
737
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (341)

Motorola Mobility Complaints & Reviews

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Motorola C168 — moto g4 plus [Resolved]

 dpr9550 on Nov 23, 2017
I have purchase mobile moto g4 pluse on june 201t6, then after one month
I observed the screen auto clicking at that time i thought it it was a normal problem, then it was not there like that, then after 8 months, it started again the same thing but now it is a huge problem with that its not possible to use 1 sec also my mobile with that problem, i have taken in to moto service center they said software issue, you need to update it, they updated and given, after one month again its started the same problem i have resetted the mobile once and i am using the mobile like that i did 3 or 4 times,...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — defective product, improper action and unattended service queries of moto g5 plus [Resolved]

 ELLICKAMURIYIL GEO JACOB on Nov 23, 2017
Sir/madam,

I am geo jacob. I bought a new motorola phone moto g5 plus on 9th september 2017 through flipkart. But on 26th september 2017, the device stopped recognising sim cards.

The product was given for service on october 3rd 2017 as instructed by the customer care of motorola services at spectrum solutions, v56/b1, near corporation bank, erattayar road, kattappana, idukki, 685508. It was told from the service center that the product would be repaired by 15 days. The job sheet number is srkoc[protected] and imei is 1. [imei/serial no: [protected], [protected]
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — i'm complaining about moto g5s plus [Resolved]

 Yograj.patil1 on Nov 23, 2017
I purchased moto g5s plus.
I ordered it at 2 nov 2017 and delivery date was 6 nov 2017 after only 5 day used i noticed dust particals are entered in camera bump.. As per amazon they gives us 10days replacement policy bt at 11th day any customer including me faces the situation like this.. What we will do fir it?
I blindly trust on moto (Lenovo) bt it fails only in 5 days. Amazon as well as moto denied to gives me service.

Either give me full replacement or give my money by refund......
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — I am complaining about microphone [Resolved]

 Adityavittal on Nov 21, 2017
Micro phone is not working other person cannot hear what i am speaking i can able to hear what they are speaking if i use my head set they can hear properly. If i enable speaker and keeping my phone in front of my mouth they can hear. I purchased my phone before 20 days. The company had given 6 months warranty for accessories and 1year for hardware. So what should i do now....
Complaint comments  Read comments Complaint category Education

Motorola Mobility — fraud cheating sact moto service center madurai [Resolved]

 facts& wonders on Nov 17, 2017
Hello friends,
I am gonna explain you about worst fraud moto service centre madurai (Cbt - 049 sact communication, 223 first floor, naicker new street, opp axis bank, madurai - 625001, contact[protected].

Job sheet no: srcbt[protected]

After 4 months usage my mobile suddenly stopped working. Touch not responds. I went to madurai sact service centre. They checked and told display death. Out of warranty. Cost approximately 5000.

I was confident. It's not a display problem. I used mouse otg to back up everything. And cross check with my friend....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto z play internal screen is cracked [Resolved]

 Tahir Meylani on Nov 17, 2017
There is a gap between the frame and the display as you can see in the video. Due to this defect inner screen is cracked in a week of use.

I sent the phone to service center to have it repaired under warranty but service center claims that it is not a manufacturing defect and when i reached the lenovo they insists that their service center report is final and they have nothing to do. When i ask how in the earth internal screen is cracked without even a scratch on the display they have nothing to say but accused me of misuse. I completely lost my trust to lenovo.

After...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — moto m warranty void issue [Resolved]

 pawan khatnawalia on Nov 16, 2017
Hello sir
I bought moto m on june 2017.
Two days ago my phone dropped in bathroom and got some wet.
I was shutting down immediately and not power on until two days. After two days i'm trying to start my phone but it's just vibrate and not charging.
I went to motorola service center there was a madam she said your phone had liquid inside so your warranty has been void now.
I saw some youtube video air new about motorola m is water resistant but the hell to service center they said me to pay 70percernt of total cost to repair it's motherboard.
If it's...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola — disappointed with the company [Resolved]

 sandesh tulsani on Nov 11, 2017
Respected sir,
I guess the company owes me an explanation about the launch of new moto phone "moto g5s+." few months back, i was searching for a new phone and trusting your company as the best budget phone in the market i choosed to pay 17k for "moto g5+" as it was new model and after few months (3 or 4) later the company launched better model with less price.
Soo just answe me,
"how do we trust you with your product if you will launch a better one with such short interval and make your customer realize that they committed a mistake by choosing this product..??"...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — poor service quality by motorola [Resolved]

 amitmajumdar on Nov 11, 2017
How pathetic service can a mobile company can provide let me show you. On 5th october i submitted my mobile phone (Moto x force) to motorola service center in roorkee, uttarakhand named as kapil enterprises as its having a screen issue. Service number they have given me is srrke[protected]. Today's 10th of november still not got my product back. No call whatsoever from there sides about the delay. When i call local service center they tell me to call to at customer care number and i call customer care they tell me to contact me at the local service center. This is how they are playing with customer....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — mobile goes in dnd mode when headset is inserted [Resolved]

 Niks7867 on Nov 9, 2017
I have recently bought moto g5plus 2 months ago. While inserting headset mobile goes automatically in do not disturb mode. Even after removing it again goes in dnd mode. This happens while i'm traveling. Even after updating the android issue still exist. This has happened to my friends. Please check as soon as possible and resolve it or i will return the mobile. It's definitely seems to be a hardware issue...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service of motorola

 Mohmad Shahid on Nov 8, 2017
I purchased a mobile phone Moto G4 (IMEI: [protected]) from Motorola Company i.e., Motorola in February 2017. The phone was working normally till 13th July, 2017 except getting hot while charging and I took that as normal. But on 14th July, 2017 at around 7:00 pm, I came from office and kept my phone on charging and took rest. After half an hour, I heard a blast sound and I got scared. I thought an encounter broke out as I was fallen little asleep. I woke up and saw my Moto G4 phone exploding and smoke was coming out of it. My carpet got damaged also.
Then I registered a compliant via...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto g3 handset damaged by, authorized service center at kphb hyderabad [Resolved]

 Ram Sirish Pinneli on Nov 7, 2017
One of my mobile sims suddenly stopped working and i gave it to replace the sim tray. Except that everything else was in perfect condition. Initially they confirmed it would be done within 30 mins. After handing over my cell, they said, something went wrong and reported a short circuit during the sim tray change process. Then they kept the mobile with them for three days. After multiple follow ups, they handed over my mobile back to me today with at least two additional defects that i found so far.
1. A portion (Near o, p, m, 9) of the keyboard is mistyping
2. Flash of the camera not...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — no proper service provided by the motorola service centre [Resolved]

 athurai17 on Nov 6, 2017
Hello myself athmi rai,
There is switch off issue in my moto g4 plus mobile and i had given it for service in the service centre located in karve road pune. My phone is under warranty and first time the service centre could not resolve my issue and so i had to repeat the process of service again i. E within a month twice i had put my phone for servicing but still the problem continues. The service centre keeps the phone for more than 5 days and still do not resolve the issue. This carelessness of the service centre will affect the name of the product.
Please do look into this problem...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — incompetence to fix a problem and making it worse [Resolved]

 Jyot Motwani on Nov 5, 2017
I gave my phone to motorala bhubaneswar service center in bapuji nagar to fix my broken phone glass. They fixed it then placed a faulty screen or glass on it which was causing problems, i gave them to fix it again and they said they changed the glass but it's still having the same issues. The phone isn't even two months old. When i gave them to fix it for the first time, it wasn't even a month old....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — problem with my moto x play [Resolved]

 singhvivek11 on Nov 5, 2017
I had problem of charging with my moto x play it is showing charging symbol but is not charging so i gave it to its service center for repair but they are saying to replace its mother board as they are unable to diagnose the problem and they are saying it a internal problem, this phone gives me a lot trouble, please repair it correctly by finding its main problem...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — moto g3 mobile not repair [Resolved]

 shubham88780000 on Nov 4, 2017
My phone is in warranty period but Service center did not repair my phone
When I asked them that why u r not repairing my phone the staff member started beating me and I was beaten by the 4 staff members regarding that I have also filed a police complaint and also filing the case against Motorola service center
Therefore I want the Motorola company should take the strict action ASAP...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — complaint about motog5s/servicing center in tirupathi [Resolved]

 udaya satyanarayana vanajarapu on Nov 4, 2017
Dear sir,
This diwali (October-19) i was purchased motog5s lonar grey mobile at b new mobiles in tirupathi. Two days mobile working well then suddenly signals of sims and wifi not coming in full signal areas also. I went to tirupathi service center (Near goindarajulu temple) and submitted mobile at 30.10.2017 along with bill but up to today they don't check mobile when the mobile receiving time at least not give any receipt to me. Daily told me moto technician in leave.
Kindly rectify my issue sir.

Regards,
V. U. Satyanarayana.
+91 [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — phone continuously restarting [Resolved]

 shreyas98 on Nov 2, 2017
I purchased moto c plus on july 12th from flipkart and for initial setup i connected to my private wifi and the mobile keeps on rebooting itself continuously and i cannot perform any other operation until i switch off my wifi.
I took the mobile to authorized moto service center yesterday and they and conected to a wifi network at that time it is still working that is when i realized the problem only comes when i enter in bsnl wifi. Even after this process the mobile issue isn't resolved....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola phone [Resolved]

 deepakupadhyay007 on Nov 1, 2017
First you have provided me wrong information about the service center in shimla. Second your service center in shimla refused to repair my phone free of cost. My experience with this company is very bad now i will take the help of social media spreading what has happened with me i am feeling cheated and fooled by this company. My mobile number is [protected]....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service center issue [Resolved]

 adith_9009 on Nov 1, 2017
Respected sir/madam

I aditya rawat have one of your moto g4 plus mobile in which i recently faced charging issue as it was covered in warranty i took it to moto service center i. E near mdda complex dehradun they kept my phone for 12-15 days and dint provided me with a spare phone to use. All that went well as i received my phone finally after 12 days but i realized that my phone started having other problems within days like
1. Finger print sensor was not working
2. Phone vibration was not working
3. Heating issue
4. Camera quality showed up too b very...
Complaint comments  Read comments Complaint category Electronics & Appliances

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