Motorola Mobility Complaints & Reviews

Now 12 days has been passed & i am not getting any proper response from service as well as customer care team side, they could not able to give me final receiving date of my device.
In between i have talked with pawan / arun (From service side) & ritu / ram babu / reshma mishra / manoj kumar & specially to mr. Numan (Customer care side).
Mr. Numan had confirmed me on last wednesday that he have already arranged new battery & device will be hand over on next day, but all vast & now i am getting frosted for my device.

I had ordered motorola g4 plus in january 2017 and my power key got misplaced in april 2018 and then i went to the service centre to get the problem solved and i paid them for placing the new button. But within 20 days the power key got damaged again and i again went to the service centre. Now they are telling me to pay the same amount that i paid earlier. Atleast there must be some warranty on that button. Also, their quality of the parts is so poor that they get damaged so easily. Nobody is listening to me and the staff is very rude. Its a big shame that such a big company has so poor quality and service. I will never ever use products of this company and will also recommend others to avoid using the products of motorola especially their phones. I had a very bad experience.

I purchased a handset of motorola, model e4 plus on[protected].

Within these eight months my handset is in service centre for 4th time. First i faced the issue of ghost touch just after the 8 days of purchasing the handset. I gave handset to service centre, they told that motherboard issue has been resolved. I stared using handset and within a day i realize that issue is still there. Again i gave the handset to service centre which i received back after approximately 20 days of wait. This time they changed the touch screen.

Now, again i am facing the problems, touch screen is not working at all. I cant even switch off the handset.
This handset is in warranty period, i am making rounds to your service centre. I am worried that after the warranty period also i will face these issues and i will have to waste my money on this. Motorola delivered a faulty handset to me, i don't want to pay for your mistakes and don't want to keep making rounds to your service centres. Again there is a risk of all my personal data stored in handset getting misused.

Moto 3g phone given for battery change and in result they broke display of mobile
This service center is in Bangalore 7btm layout
The service center is so careless and unprofessional that Mobile given for battery change on 6th may 2018 till next day they broke phone display.The technician at service center deliberately delaying the delivery of mobile

Dear sir,

On the 1st of may, 2018, i took my moto x4 handset to the lenovo service center in sodala, jaipur. The handset's touch had stopped working suddenly even though it hadn't fell or broke. The staff of the service center kept me waiting for 5 hours saying that my handset will be repaired soon enough. The next day i called them and inquired about my handset. They said that they would call me and inform me when my handset is repaired. On the third day, they called me 3 times saying that i could collect my handset and it is repaired. After reaching the service center they asked me to wait for 5 minutes which turned into 1 hour. And even after waiting for 1 hour i didn't receive my handset.

I called them the fourth day and the same dumb response was given that they will inform me when it is repaired. When i asked them about the problem they said everything is fine, but the handset is not connecting to the server. It is really pathetic when i trust motorola as it is my second motorola handset. I hope my query gets solved promptly so that i don't move to another mobile company for my future purchase.

I have purchased moto e4 plus (Iron gray, 32 gb) mobile online through flipkart on 09/10/2017 wide order id od[protected]. It start behaving erratic and functions start automatically, as it is under warranty so searched three authorized service center in bhilai / raipur through motorola service center locator site & contacted on given phone numbers all have denied for service center of motorola mobile phones.

I already have submitted complaint against Motorola service centre I explained everything in that complaint about service centre how the treat their customers I visited that customer service centre 3 times still my phone is not working even now it's working worst then before still service executive are again and again telling me to visit same service centre. If they are not interested to solve my problem in 1st 3 times then why they will solve at 4th time I explained them but no one is ready to understand this. Now I am facing issues with network coverage every hour I have to switch on and off my phone to call or to get calls. Apps stops working phone works slow not getting any calls because of network issues I also contacted my sim customer care and also did settings but they also said that you have issues in your phone. Here I am attaching reply what Motorola has given to me after so many problems. And screenshot of issues of apps how frequently I am facing this problem.if you have better solution then visiting same service centre then only give me suggestions other wise if you don't give me any other options and if I have to visit same service centre then I will go there with cops for sure coz I am not mad and I don't have that much time to wastebif you can't value my time I will surely make you to value my time so if you don't want to waste your time in legal actions against that service centre than provide me better solution as I am tired of your services you can clearly see in every image after every 2 mom's it shows me this message of app not responding and you can also see that I am not getting network also. There are so many screen shots from 1 or 2 app but facing problem for all app but here I am attaching few.

I purchased motorola mobile from flipkart, but phone having its internally network problem from start as my phone is in warranty but then that service center technician told me that sir this phone having network issue from manufacturer and i visited that service twice but nothing got resolved and also i complained to flipkart but they straight forward raise their hand and said sir nothing can be done from our side you have to coordinate with motorola brand, so my question is why motorola/lenovo selling such kind of phone and flipkart is helping to sell such fake phone in there indian market, so as a customer i want consumer court to take a strict action against this and also get me some solution and justify my valuable money

Hello,

I have my moto 360 first gen, purchased about 2 years back. From last month or so after a software upgrade the watch is loosing battery very fast & also not able to connect to my watch. When looked for a repair center in bangalore & hyderabad, they mentioned that they dont repair out of warranty watched. Need help to know the service center that can repair my watch. After sales service is very bad for this product.
Thanks

From last few days I am facing problems in my phone during application it closed automatically sometime as well as phone worked very slow and restart automatically and got hang so many times so I did factory data reset many times but problem was not solved so I visited customer service centre on 21st April my phone's warranty was supposed to expire on 23rd April so they did nothing they performed same factory data reset Nd handed me back. As soon as I installed app not all apps just 3-4 apps the problem was same so I called them so they said it's closing time we can't do anything come Monday and also said that Monday warranty of it Fon would expire so we will see. So I called customer care and explained them they insisted me to do factory data reset by their method and to wait for 1 day but problem was same so I chained called they again repeated same I did same agian problem was same so finally I told them to solve so they again told me same and said if this time problem is same then visit customer service centre we will tell them also customer service centre never provide job sheet so they said you have to go there only. I don't wanted to go there as I already have filed complaint against them for my earphones which is still pending so I can't trust them but the told me to visit so today on 26 April I visited customer service centre at around 3pm so they took my Fon for an hour and siad that we need to open ur fon I asked why for software problem why you need to open it so they said OK we will not open it and then did nothing and handed me back after an hour then I asked them for job sheet so they again took my Fon with sim and memory card for 1 and half hour and gave me back after doing something while giving me my fon lady over there checked my fon and my sim card was not working so again they took my fon for an hour so at last I was very angry for all this and asked the what were they doing with my fon so they said your phone need to update software with your Jio card so. . . Any fool can also know there tricks so I asked them i[censored] did anything wrong with my phone and if fon will not work properly then I will definitely take legal actions against you so they said we have not opened your fon and we have repaired it i[censored] face then tell us and unfortunately I have to tell that I am facing same problem again. so if you take strong actions against them or Saturday I will take actions here I am going to attach photo of application which got close I have not installed much applications yet only 4 applications are there in my phone but still fon is not working properly Nd I have strong doubt that customer service centre have did something wrong with my fon so I have to go again and again to repair my fon and they can get money for it. For more then 3 hours they kept my fon just to update software and still I am facing same problem. I have attached how applications stopped automatically just after installing it. sometimes it also takes lots of time to save contacts or to open it and if I do something it will restart suddenly.

Incident date - 25/04/2018
[protected]
Sir mera mobile room se chori hua hai. Hm log private company me job karte hai rotating shift m hm logo ki job rahti hai. Subha partner night shift karke aya tha uska ur mera mobile charging me laga tha, kch der ke lie bo neeche milk pouch lene gaya tha mai so raha tha usi beech me subha 6 se 7am ke beech me mobile chori ho gaya.
Sir pls mera mobile track kar uska pata lagae unme kch mere personal banking and company details hai.
Do mobile hai ek redmi 4, dosra motorola z2play hai.
Motorola (Mobile no - [protected])
(Imei no)-[protected]
[protected]
Remi4 (Imei no)- [protected]
[protected]

Sir,

I had bought an moto g5 plus (32gb fine gold) with order #[protected] on amazon on march 7 2018. The phone was bought as a gift and hence it was opened after 20 days. But the sim slot is damaged and hence the moto service center is not considering it for waranty service. When i contacted amazon india they are asking for service denial letter which the moto service center refuses to provide. Kindly help me.

Regards,
Priscilla

Phone is not getting charged by the turbo adaptor. Wire of the charger gets loose or stops working. Also i tried using 6-7 different wires but due to turbo charging it does not support the wire from another company.

I even bought original wire from service centre of motorolla of rupees 600 but it has stopped working in a week. I have replaced it but, it has again stopped working.

I would request you to give a solution since its not possible spend so much of money on chrging problems.

It has been really dissappointing for me and i would also not recommend to buy any product from this company if problem is not sorted sooner.

Hi team,

I purchased my motorola g5 s plus handset in oct 2017 from amazon. Now i facing battery draining problem. For that i went to one of your service center which is located in sunny paradise, tonk road, jaipur. They took around 5 hours to resolve my problem but still i am facing the same issue. They gave me the useless reason. I am not satisfied from their services. Please pass the feedback to the service center. And also advise me how can i resolve this issue. Waiting for your revert.

Thank you
Devender tanwar

My moto g4 play has started malfunctioning from last thursday morning. It came out of nowhere. All apps started crashing one after the other and messages displaying like "map has stopped working", "messages has stopped working", "youtube has stopped working" even one message reads "google service framework has stopped working". Then phone starts its reboot cycle like in every half minute it restarts automatically made it completely unusable. The only way i could stop the process and switch off the phone is remove the battery. Then i went to the authorised motorola and lenovo service center. They initially told me it is a software problem but i suspected there must be a hardware problem. They kept the phone for 3 days and then called me to collect it as it is repaired. But little did i know that they made it even worse. When i switched on the phone the first message that popped is "google has stopped working". This is frustrating to say the least that the only thing the service center did was load the android 7.1.1 instead of 6 and give it to me. Hell i could have done that myself. Now nothing is working in the phone again and all the apps are crashing again. Remember i am talking about google apps only forget about any other downloaded from playstore. The google chrome browser is not even opening. Wifi not working at all which was fine before. Thank god the phone still have one month warranty otherwise i will be screwed.

I want my complete money return nothing else not even replacement. The thing is i don't trust motorola now at all. I have visited the service center already thrice and each time the travelling cost is 120 rupees along with 4 hours of time waste and tiredness. Do motorola think its consumer has so much vele time to waste?

Again complete moneyback nothing else and of course don't want to waste my precious time visiting any service center. You can ask the customer care that is mobi-quest, kukatpally, hyderabad.

Below i am providing the invoice.

My name is parth rathod
I buyed phone 23/10/2017 since till now i visited the motorola service center 6 time for a same issue again and again,
Complaint is my phone is not charging of phone properly they have siad many reasons, i am tired lot by not giving proper solultion they already opend my open so many time software flash it but no proper answer so help nd i want replace my beacuse already me shelllife destroyed bt them by opening again and again and also theybend my phone from side so i want replacment or my money back...!!!

Dear officers,
I bought this device first time motorola on dec 17. And suddenly its restarting and sim 2 is not working then i submit my phone to service centre 1st time in baroda alkapuri feb 18. But its have same issue. I m marketing executive so u can understand what i need. And second time i submited it on 3rd april 18 at ur service centre but still ur executive not tell me what exact problem. So kindly do needful.
And again i want to say that i bought ur device is before 3 months but i m not satisfied and not refer anyone yet.
Rgds
Rajendrasinh
[protected]

I am from bhadrak odisha, india
I own a motorola g5s and i bought it before 3-4 months.
But due to some problem the camera stopped working so i went to the service centre which is in nayabazaar bhadrak...
They kept my phone for 4 days and returned me by giving a worst reason i told ok no problem but the condition was so worst that the display was no fixed properly the sim slot was not there and the flash light was not working... And now when i am telling them to fix my problem... Reply from them is... We are not responsible for this we don't know about this...
So it's my humble request to solve my problem.. Otherwise i will file a case against them...

महोदय
हमने अपना स्मार्ट फ़ोन (Moto g play)
7/3/2018 को motorola service center:
Agr-001-simran electronics cci 21-a nehru nagar near radha krishn mandir a g r a को फ़ोन में कुछ तकनीकी खराबी होने पर service के लिए दिया था । सर्विस सेंटर ने हमारे फ़ोन का मदरबोर्ड बदल दिया लेकिन जो प्रॉब्लम फ़ोन में थी वो दूर नही हुई।
फ़ोन में कमी:- whatsapp के today के वीडियो फ़ोन की गैलरी (Photos) में
कुछ वीडियो तो today में ही और कुछ वीडियो back date में दिखा रहा था or है
7/3/2018 से आज 2/4/2018 तक सर्विस सेंटर के सीनियर टेक्नीशियन मनोज (Ph.[protected])
व कॉल सेंटर (Lenovo toll free [protected])
से लगातार सम्पर्क में रहा। लेकिन किसी ने भी हमारे फ़ोन की समस्या का समाधान नही किया।
आज 2/4/2018 को आगरा से ही किसी dsp हब से जो motorola कम्पनी का ऑफिस बताया गया शिवांग जी का फ़ोन (Ph.[protected] आया और उनको भी फ़ोन की सारी समस्या बताई गई।
लेकिन शिवांग जी ने भी फ़ोन ठीक करने या रिप्लेस करने में असमर्थता जता दी। और हमे कह दिया कि आपके फ़ोन में कोई प्रॉब्लम है ही नहीं।
फ़ोन हमे 12/3/2018 को मदरबोर्ड बदल कर वापस कर दिया गया था और हमसे कहा गया कि कम्पनी से बात करके आपका फ़ोन रिप्लेस करवा दिया जाएगा
लेकिन आज 2/4/2018 तक हमारी समस्या का समाधान नही किया गया है।
आपके सहयोग से हमारी फ़ोन की समस्या का समाधान होगा ऐसी आशा है।

I have purchased a mobile moto e4 plus though filpkart on 28/10/2017. But hand set after 15 days has problem automatically display blank.. I have visited your service center in dhanbad (Jharkhand) 4 times at but problem has been not shortout at a till date.. So plz look into this matter in serious basis. I have requested you please replace my hand set at any cost.. Either i have helping consumer office and filing case against you..
I have attached invoice copy..