Motorola Mobility Complaints & Reviews

Motorola — Motorla Handset not working

Dear Sir

I have problem with Motorola handset and the details are :-

Motorola
This is to draw your attention towards the inefficiency in dealing with us. Your one of the service center is not working properly, In last month, my handset was switch off automatically for this I was surrendered my handset to your one of the “Motorola Service Center at located in S-3, Green Park, next to Uphar Cinema, Delhi” and till now (Receipt Date 14th April, 2008) it is not repaired by them and even when ever I want to take a feedback for the same from them they talk very rubbishy and irresponsible. Till now I have not received any status from your service center about my handset

Before this I have a Motorola C131 and it has the same problem which I am facing with current Motorola C218. I am very disappointed by your service as well as the behavior of your staff with under irresponsible manager and this makes very bad impression towards to customer and customer never trust to your product; if this is your service then I sorry to say that I never ever buy any product which belongs to Motorola.

Being as an employee of “Business World Magazine a sister concern of Star News, TV Channel” I badly need handset for my daily office dealing. So please consider my request in urgent basis and resolve all issues as soon as possible, if my issue not resolve then I have only way to knock the consumer court.

In order to avoid such situations in the future, I would need proper time and attention from your support team. Hence would need your cooperation in this.

Please concern to me in case of any query/issue and details are

Receipt No. DEL/HU/08/00145
Model C218
Serial No. C27PAE[protected]
Receipt Date 14th April, 2008
LST [protected]
ESN No. 05609070



Tata Indicom
I am regular customer for TATA INDICOM for more than 3years, now I am facing a problem with Motorola handset as well as the customer support. All the detail is mentioned as above. I am suggesting you, if possible then please consider to other companies for handset and they should provide us a better service within the time period as well as good behavior towards to customer.

Motorola — handset not working

i had purchased a Motorokr E6 Premium Black Coloured on 9 April' 08.The problem is of touch screen caliberation...and its continuous despite i had provided service to the handset at the centre for twice earlier also.Whenever the screen gets hanged i am not able to make even a call from that...because of the lack of keypad in the set...i think if the keypad is missing then its touch screen caliberation must be strong n prompt enough to give service, ...but very sorry to say that its very very poor...
On 5 august '08 it has been given for the third time by me for the same problem. & whenever i give the set its not been delievered atleast before 15-20 days.
after spending 13, 300 /- Rs. i dont think i deserve a handset which has been given to the service centre for 3 times within 4 months.
I request you to please put my complaint to the authorities and ask them for the replacement of the set or probably deliver me any other handset of the same value or nearby that...
The IMEI No. of the handset is [protected] & it was purchased from The Mobile Store, Apex mall, Tonk Road, Jaipur on 9 april' 08.

Dear Sir,

As per the companies warrenty my hand set is not working in a proper way Model No. W375 more than two times i have already repair my cellphone please do something, if it possible so please change my set because in warrenty period.

Thanks
Sapan Gupta

Motorola — hand set not working

i brought my motorola handset from nearby telecom shop in october, 2008.i have problem with its charger aftr 2 months but that was replaced by service centr.now i have problem in sending messages.so i went to motorola care where i told to wait for 1 week.now after 1 week when i contacted them they r saying that my phone is not repaired yet.
i am rahul garg from bathinda

dear sir,
i hav motorokr E6 hendset and it is in warranty period its hav lot of problem and no satisfactory service from your service center in redington at andheri (E) in bombay and now i brought this headset 10 jul 09, and its display is faulty and it is normal before i gave it for service morever its GPRS is not responding just its opened google.com and if i search for another site it just show connecting... when i saw this problem to enginner they said it can't be solve and it is ur MTNL service problem when i made a download fm mobile its stop in 10% of download and even not complete in 10 hours, sir plz look in this matter and take my problem seriously endind my statement

Hi This is Srikanth and i brought my motorola handset in last year and now i my hand set is not working becase of signal problem.
when i am trying to make any cal then the signal point is going to 0%,
some times it is showing 'Emergency cals only',
can you please solve the problem as soon as possible.

I bought motorola L9 on 18-june, 2008. its being 10 months.. in such a short duration, i have faced so many technical problems like low battery back up, software corrupt, display problem, speakers problem n lots more. As per my memory, u may check my at least 5 visits to your motorola service stations. but every time i was told lets see.. they had send my handset to ur Delhi head office also but my problem is still there only. They have returned my set by saying that nothing can be done beyond this.. The only way is to approach 'complaint center'. Pls help me out coz due to my busy schedule i cant contact u again n again. i hope 'Customer satisfaction' is your bench mark (like Nokia) and i request u to look in to the problem as soon as possible.

Dear sir ,
I purchase moto rokr E6 in november 2007 now it is in under warranty .Now on 5 march 2008 it touch screen was breakup from inside from me .so u can tell me it change in under warranty or not .If not than tell me what charged for it .pls mail me be fast .
thanking you
varun sharma
(e-mail id montu9829)
mob. [protected]

Dear Sir,
I Purchase moto l7 in may 2007
his left head phone sound do not work.
so u can tell me it change in or not .if not than what charges for change it.
pls Reply
Thanks
chandra kant guru
Mo.No. [protected]

sir,
i purches E-6 modal
braick mi lock in undar waranty
i meet motorola assist anika enterpries near tanhani bar near anand cinema jabalpur
no sels spair parts
he toled falls cumetment
he got not proper bill & biling amount
difrent time difrent rate he told amount
no proper rate & survice

please give copany rate for E-6 mohile's lock
& give proper store address

sanjay seth
[protected]

I purchase motorola earphone.
So, plz tell me actual prize of motorola w220 earphone indian price.

I lose my phone motorola w270 imei no. [protected]
so you can me some information to my phone and you locked and give me a no. whose person use the phone




thanks
mahfooz khan
[protected]

hi this is neha frm jabalpur,
my motorola set requires a new keypad pad due to a fall by me.so plz suggest frm where to get it n at what cost.plz make the information very quick.

hi this is mathew abraham frm jabalpur,
my motorola handset W377 is not getting on, when i press the button to switch on, the display light just show a blink of light & then get off. i want my handset to be repaired can u plz tell me that is there any provision to repair my handset in front of me in jabalpur service center that is in anika enterprises, jabalpur

Repairing time delay

I had some problem with my phone motorola g3 turbo i handed that to service center "NET SURFER" they assured me that my phone will be repaired with a week but its now almost 40 days but my phone is still not being repaired. They are blaming the company for the parts required for my phone. Please look into the matter.

Motorola / Moto rocker Z6 — phone not repaired within warranty period

Sir,

I have purchased this phone from Banwari Lal & co., Delhi, on 24/06/2007 with bill of 11300/-. I was offered the warranty of 1 year on the phone by the company for all the damages in the phone. But within 3 months the phone started giving the problem. The joystick of the phone was removed, the colour was tarnished and the slider of the phone also sarted giving a problem. When I appraoched the authorised service center of Motorola in Raj Nagar Ghaziabad (UCOM Technologies Private limited, Raj Nagar, Ghaziabad) they first said that they did not have the requires body parts and asked me to come after some days. When i approached them again in few days they again did the same thing to me. After such 2-3 visits they finally said that this type of physical damage does not come under warranty and its not the liability of the company to correct this. This caused a lot of economic and mental harrasment to me as i had to go to the service center again and again without getting my phone repaired. I kindly request you to look into the matter and help me redeem the damages caused to me by the company.
I shall be very grateful to you.

Thanks & Regards
Rahul Gupta
student of Institute of Management Technology,
Hapur Road, Ghaziabad
[protected]

Redington service center in somajiguda is really pathetic. I had a terrible experience with this service center.

I had given my motorolla v31 for repair and after 2 weeks got the phone back with the same problem. Infact, I was supposed to get my mobile back in one week. Finally, when I went to collect the phone, I got the reply from the executive to come after one week. They even estimated the amount to be close to Rs. 2000 /- . The problem I had with my mobile was that the ear piece was not working. I am pretty sure that this was some minor problem caused because of some loose connection. Again, though I was ready to pay 2k, still they could not repair it. The strange part is that, they have not even open the set.

The redington employees interacting with the customers are not fit for their job because of the simple reason that they do no know how to interact with customers. Your technicians are even worse. They can’t even fix a minor issue with a mobile. Also, I had tried calling your office atleast 100 times, but was not lucky enough to talk to any of your customer care executives. If this is the case, why do have to run such a service center to create trouble to lot of customers.

Please take necessary action so that other customer will not meet up with the same issue. The address of the service center which I visited is :
Redington India P Ltd, F-2 & F-2/A, First Floor,G.S. MALL, RAJBHAVAN ROAD,SOMJIGUDA,HYDERABAD 500082, Hyderabad, SOMJIGUDA, Near Rajiv Gandhi Statue, India, Tel:[protected]/2/3,

If you want more details, I can even send you the scanned copy of my receipt/slip.

i purchased a Motorola mobile phone MPX-220 DATED 30 Apl 06 from Compact International
(e [protected]@compact-International.com)no D64GE0D398, IMEI [protected]

phone became unserviceable in Jan 07 .

Deposited to service centre, Ucom Tech. Pvt Ltd, at Janakpuri, New Delhi, on 02-02-07. VIDE WORK ORD NO-1732 dated 02-02-07.

First they promise to replace the phone and then they kept on delaying due to one excuse or other. After that i went out .

My father Group Captain UC Prasad wrote Registered letter to The CEO, UCOM Techonologies Pvt Ltd.A-26, B1 Extension Mohan Co-operative Indl Estate, Mathura Road, ND-110004. but did not got any reply. He also spoke to MR Nitesh, Mini Kapoor, Kabita, but did not got a convincing reply as they were blaming Motorola but not ready to give any Name.My father got fed up of them and left pursuing the matter.

I had left for CANADA for study and has to purchase another Motorola set Moto- V4.

Now i have come to Delhi and want to know the position.

Can Motorola let me know why things are so bad that under WARRANTY also no action is being taken and still mobile set is with Ucom.

Expecting an early reply.

thanks

PRATIKSHA.

Yes Motorola Customer care is very very poor
I have deposited the Cell phone to the Hotspots Retails Pvt Ltd. Sector 18 Noida for Repair & service my Motorola Mobile L6i on 24th April 2008. Mobile is in warranty.( I purchased on 24 June 2007)

Neither they have returned the repaired mobile, nor they are providing me the alternate handset to me till they repair the my mobile.

Seeing the poor customer care its sure I will not buy any Motorola Hanset in future and also recomond other NOT to BUY MOTOROLA HAND SET.

Wasiullah Khan

Yes Motorola Customer care is very very poor
I have deposited the Cell phone to the Hotspots Retails Pvt Ltd. Sector 18 Noida for Repair & service my Motorola Mobile L6i on 24th April 2008. Mobile is in warranty.( I purchased on 24 June 2007)

Neither they have returned the repaired mobile, nor they are providing me the alternate handset to me till they repair the my mobile.

Seeing the poor customer care its sure I will not buy any Motorola Hanset in future and also recomond other NOT to BUY MOTOROLA HAND SET.

Wasiullah Khan

Motorola — Service center not giving any response for phone submitted under warranty 2 months back

sir
I bought one motorola W220 (silver) set on august 2007 . It started problem within three month.So i contact the retailer.he advised me to contact authorised service center.then i deposited the handset on 15.03.08.but till today it cannot be repaired.whenever i contact the service center they tell to contact after one week.now it is more than 45 days since i deposited the handset at the service center. it cannot be repaired.they neither repair it nor return the handset to me.so please help me if you can.
Yours
Mohan Gupta

I have bought W200 before 3 months. Within 2 hours it stopped working.. Dont these company people test their mobiles before sending them to markets?? i got the mobile twice saying that it is repaired but both the times it stopped working as soon as i charge it. and now it's been three months now. it's still being repaired. these people are not even attaining the call. They always give excuses.i'm really pissed off now with their service. I'm never ever goin to buy a moto cell now. I have also suggested my friends from not buying one. I'm going to make a community on orkut against Motorolla now.

readers please dont buy motorolla ..please...

Renigton Service center
shivaji nagar pune.

To Date:04th June 2008 Customer Care


MOTOROLA








Dear Sir / Madam,




This is to bring your kind notice that I am one of your MOTOROLA Fan and all my family members we are using MOTOROLA make Mobile set only. Recently on 26th may 2007 I have invested RS 17595. for purchase of MOTOROLA ROKR E6 model bearing IMEI No. [protected]. For first 6 months I enjoyed by making use of this set but surprisingly after six months this set started giving problem like touch screen is not working properly and not able to charging properly due to charging port (connector pin ) miss-alignment also the battery backup is not good etc.


Due to my busy office schedule I could not give this set for repair/service immediately. On 3rd march 2008 I have handed over my Mobile set to one of your authorized service M/s Ucom Technology (P) Ltd, No.215/16, Ground Floor, KNM Complex, 28th cross, 2nd Block, Rajajinagar, Bangalore 560010. Since then this set was given for repair two times. Like wise by now almost more than three months is over still this mobile set is not repaired and lying with your service personnel only.




Now really I am very un- happy because of the following reasons


1) Regarding the poor service provided by your Service Personnel


2) This mobile set is not a cost worthy instrument because even after repair l m sure that


this Model may not give a long and satisfactory service.




Being your customer I m requesting your personal intervention kindly provide me a justice by resolving this issue.


Even I am ready to buy another latest model of MOTOROLA make by paying additional amount as price difference.




Anticipating your early replay.




Worm Regards




(JANARDHANACHARY.V) contact No.[protected] Residence


No 1134, 2nd Cross, 5th Stage[protected] Office


BEML - Layout[protected] Office


Rajarajeshwari Nagar


Bangalore-560098

Dear, Motorola

Regarding For Service
I Am Your Old Customer Fast Time I Am Face This
Handset Problems I Am Using Motorola Z6 This Phone To Disturb Me. I Am Really Disappointed That. This 10th Time I am given Service center for Repairing & Service.
I Have Only One Mobil & One No. I Doing Job. My Phone Important Part of official working Life. I am to Lose Money & Time. Office Duty Missing. My Sell Phone Is Rely Damages Pies.
Sorry For This Phone. This Phone Under Warranty & Your Service Center Is Demanding Repair Charge & Prates Will Be Chargeable Am Really Disappointed This Service & Handset.
Please I Went Motorola Suport, Care.

Dear, Motorola

Regarding For Service
I Am Your Old Customer Fast Time I Am Face This
Handset Problems I Am Using Motorola Z6 This Phone To Disturb Me. I Am Really Disappointed That. This 10th Time I am given Service center for Repairing & Service.
I Have Only One Mobil & One No. I Doing Job. My Phone Important Part of official working Life. I am to Lose Money & Time. Office Duty Missing. My Sell Phone Is Rely Damages Pies.
Sorry For This Phone. This Phone Under Warranty & Your Service Center Is Demanding Repair Charge & Prates Will Be Chargeable Am Really Disappointed This Service & Handset.
Please I Went Motorola Suport, Care.

hi

i have purchased moto rokr just 2 months back and it is not working properly.

voice crackes while calls on
music player stop working
speaker not working properly and i have to attand calls on speaker on mode

please help me out and tell me the near by service station in north campus Delhi university.

otherwise i am going to sue you in consumer form.

i am going to suggest to my near ones not to shop motorola phones.
your services are so pathetic.

Dear Sir,
I am Saroj kumar behra, I have Motorola " C-168" Model, we were faced problem with my Motorola set, thatwhy I was given my Motorola cell for servicing in your Motorola service center on dated [protected], work order number- 6720, We are going to service center number of times but they not returned yet, We receiving very recluse answer every time from your cuttack service center people, They are not bothered about Consumer Court also."You can do what ever you want but we will not return your mobile" They are saying every time like this. So this is the last appeal from my side, Next step at consumer court only. Please take serious action against them, and return my mobile as soon as possible. Thanks for your anticipation regarding this matterSaroj Kumar

Address of the Service center: UCOM Technologies pvt. Ltd., Shop No. 2, 1st Floor, Jayshree Plaza, Near Bhartia Towers, Badambadi, Cuttak-753009, , Cuttack, Near Badambadi Bus Stop / Bharti Towers / Diagonally Opp. to Monalisa Hotel, India, Tel:[protected], Email: [protected]@accordccs.com..

C-168 — Complaint against your service center at cuttack

Dear Sir,
I am Saroj kumar behra, I have Motorola " C-168" Model, we were faced problem with my Motorola set, thatwhy I was given my Motorola cell for servicing in your Motorola service center on dated [protected], work order number- 6720, We are going to service center number of times but they not returned yet, We receiving very recluse answer every time from your cuttack service center people, They are not bothered about Consumer Court also."You can do what ever you want but we will not return your mobile" They are saying every time like this. So this is the last appeal from my side, Next step at consumer court only. Please take serious action against them, and return my mobile as soon as possible. Thanks for your anticipation regarding this matterSaroj Kumar

Address of the Service center: UCOM Technologies pvt. Ltd., Shop No. 2, 1st Floor, Jayshree Plaza, Near Bhartia Towers, Badambadi, Cuttak-753009, , Cuttack, Near Badambadi Bus Stop / Bharti Towers / Diagonally Opp. to Monalisa Hotel, India, Tel:[protected], Email: [protected]@accordccs.com..

Dear Sir, I am Saroj kumar behra, I have Motorola " C-168" Model, we were faced problem with my Motorola set, thatwhy I was given my Motorola cell for servicing in your Motorola service center on dated [protected], work order number- 6720, We are going to service center number of times but they not returned yet, We receiving very recluse answer every time from your cuttack service center people, They are not bothered about Consumer Court also."You can do what ever you want but we will not return your mobile" They are saying every time like this. So this is the last appeal from my side, Next step at consumer court only. Please take serious action against them, and return my mobile as soon as possible. Thanks for your anticipation regarding this matterSaroj Kumar

Address of the Service center: UCOM Technologies pvt. Ltd., Shop No. 2, 1st Floor, Jayshree Plaza, Near Bhartia Towers, Badambadi, Cuttak-753009, , Cuttack, Near Badambadi Bus Stop / Bharti Towers / Diagonally Opp. to Monalisa Hotel, India, Tel:[protected], Email: [protected]@accordccs.com.

Hi team,

I have purchased a Motorola A1200, I dont have any issues with the mobile but I need to change the black outter cover and also the silver coatings and the transparent fold cover which includes the speaker as it is damaged a little bit.

So please advice me in getting the same done.Please contact me at the email address mentioned. ASAP

Thank you
Rojas James

sir/madam

i was given my mobile(motorola motoming) to ur gurgaon motorola sevice centre for repairing.phone has some problem like charging and touch screen not working.warranty date of phone was 22-07-08 and i gave my phone on 11-07-08 and i pick my phone from service center on 25-07-08.when i was picking the phone i said to them that i want to chek that it is ok or not but they were not agree for this after reaching my home i cheked and found that the problem was not shorted out althugh the color was also desturbed.when i went to service center they are not agree to repair it in foc basis. so plz tell me that how can a custmer will satisfied with such type of services i also not have too much time for wandering in front o[censored]r servise center. so plz give me the solution that what i have to do now. the adress and phone no. of servise center is given below----

Yes i agreed the motorolla service is very poor, custmors getting irrited from motorolla service,
It's happlens with me also,
I bought one motorola W209 set on 08/11/08 for me. It started problem within warrenty period.So i contact the retailer.he advised me to contact authorised service center.then i deposited the handset to Prabhadevi [ Lower Parel ] service center.but till today it cannot be repaired.whenever i contact the service center they tell to contact after one week.now it is more than 25 days since i deposited the handset at the service center. it cannot be repaired.they neither repair it nor return the handset to me.
so please help me if you can. Can Motorola let me know why things are so bad that under WARRANTY also no action is being taken
Seeing the poor customer care its sure I will not buy any Motorola Handset in future and also recommend other NOT to BUY MOTOROLA HAND SET

Invoice no[protected] dated 19.07.2008
I had purchased Moto Q model of motorola mobile
It did not work even for 2 months
while talking the calls get dropped
I contacted Redington India Pvt Ltd at 603-604, Acme Plaza, AKC Road, Andheri(E).
Even I waited for two hrs they are not able to register the complaint.
I recommend not to buy motorola handset
A.K.GUPTA
MOB [protected]

Dear sir,
I have moto l9 mobile. in this a problem occur, key bad of mobile has been removed. i am very seek o[censored]r service. what can i do . plz help me. could u replace this mobile.

Dear sir,
I have moto L9 mobile. in this a problem, We are creating some
folder in some songs but show all folder songs mixe song so note disided different song choosing this problem very cretical, plese solve my problam,
service. what can i do . plz help me. could u replace this mobile.
my mob nomber[protected]

my motorolla V3x is is not working since 5 months & i have got answer from your service senter that your handset's purchace is from abroad.my handsets problem is that network i.c.is not working.so please give me some solution.i am waiting for your reply.

Motorolla Mobile — Unhappy with Motorolla

HI,

I have purchased motorolla last year, but really unhappy about the services, the handset I purchased gets hanged at times and switches off automatically, I had shown to around 11 shops in pune, none of them are able to diagnose the issue and the problem is stil continous. Most of the service centres are closed and they say that they do not provide service for morotollo any longer.
What is this happening. I think Motorollo should stop selling its phone in the Indian Market if they can provide service to their customer.

Even now if any of your authorities have little concern about customers and business in india they shall get back to me on my mobile number or my e-mail address.

Else I will go to consumer court and will also ensure that none of my colleageus, friends, relatives but morotollo product.
Remember, Its not a threat its my promise.
Mob:[protected]
Irfan Sayad.

MOTOROLA/RAZRV3i MOBILE HANDSET — NON WORKING OF MOBILE HANDSET

HI DEAR

I HAVE PURCHASED MOTOROLA RAZR V3i HANDSET FROM MOTOSHOP IN GURGAON(HARYANA).IT STARTED GIVING PROBLEM OF AUTO OFF DURING OPENING OF FLIP.ALSO IT GIVES HANGING PROBLEM AND THE HEADSET WAS DEFECTIVE.
I SUBMIT IT TO MOTOROLA SERVICE CENTER IN GURGAON(M/S REDINGTON SERVICE)THEY REPLACED THE DEFECTIVE HANDSFREE HEADSET BUT TOOK 15 DAYS TO SOLVE THE PROBLEM IN MOBILE HANDSET WHICH ALSO WAS NOT SOLVED.

NOW I AM FACING PROBLEM IN HANDSET AGAIN AS OF IT IS WORKING STARNGE CAPTURING PHOTO ON ITS OWN GOING TO VIDEO CAMERA MODE WHEN MAKING THE MOBILE POWER ON.

WHEN WE GO TO SERVICE CENTER AGAIN THEY NEEDS THE BILL, UNFORTUNATELY WHICH I HAD MISPLACED.I ASK THEM TO TAKE THE BILL FROM THEIR PREVIOUS RECORDS OF WHICH I HAVE THE PROOF.BUT THEY ARE NOT HELPING ME IN THIS.

I THINK THIS IS THE WORST CUSTOMER CARE SERVICESBEING PROVIDED BY A COMPANY OF LEVEL LIKE MOTOROLA.

THANKS WITH INFORMATION TO ALL.

DIWAKER

sir
i think that motorola shuld be band in india becoz i had purchase a new moto handeset a810 but its too bad and area manager country manager and state manger dont know realy whats usa had make fr new in this hand set all the servise center who is repairing the mobile he is not educated more then 5th class standerd he is unable to take dession i will be agian in motorolla any wanna join me then he can join me
i am going to print pumplant and distibute it all india that they are cruupted un ewducated and whatever they are solding its all damage set by usa
you can contact me for that



manmohan singh
[protected]

I have been facing the issue with the motorokr E6 with snooper and its been just 5 months. even in warranty, I have to spend money on the PCB replacement which costed be around 6k rupees, also now another 500 for an autolock knob. Since the purchase I have been facing hell lot of issues with this model. This would be my first and the last Motorola model. I would go for either Sony Ericsson or nokia but not motorola anymore. My data was removed without intimating me on my first visit to the showroom. Then there has been a nightmare with the service and the product. Instead replacing my complete set with so many issues, I have to pay them for the repair. I am writing this is just to make people aware about the service and the product of Motorola...For me, rest is a history now...

i have purchased motorola e8 2month ago.but it have some problam while using it i contect to customer care centre of motorola regarding thise problam i also deposit my handset withhim .but now there is no response from them i remind them again and again but they cant give me my hand set after repairing it . kindly help me what can i do ?

i had purchased a motorola l9 months back the problem which i am facing since last 4 months is that the automatically gets switched off & sometimes it gets hanged automatically.
pls help me out & give me early response so that i could use the mobile freely again.
my mobile no. is [protected]
if possible call me on the above mentioned no.

Sir,
I, Navin would like to tell you that i had purchase my moto w270 yuva hand set on 5/12/2008. Now there is a problem occur in my hand set from last 4 days. I visited ur motorola service centre at Indore. That person asked me to submit my mobile at service station because this problem will be solve by your delhi service station only...Now i want to change my hand set as my hand set has some problem.
Kindly do the need full as soon as possible as i am suffering with some problems without my mobile.

Regards
Navin
[protected]

cannot be repaired
sir
I bought one motorola MOTO388 on 23.11.08 for my wife It started problem within 15 days .So i contact the retailer The mobile store .he advised me to contact authorised service center.then i deposited the handset on 15.12.08.but till today it cannot be repaired.whenever i contact the service center they tell to contact after 3 days Now it is more than 2 week days since i deposited the handset at the service center. it cannot be repaired.they neither repair it nor given replacement handset to me.so please help me if you can.
Yours
SUNIL SHAH
EMAIL :- sd.[protected]@hotmail.com
mobile :- [protected]


Authorised service center- UCOM TECHNOLOGIES (P) LTD., SHOP NO. 10, GROUND FLOOR, SHAILESH VIHAR CO-OP HSG SOC LTD. S.V.P. ROAD, BORIVILI(W) MUMBAI 400103, MOBILE NO. [protected]
IMEI NO. :- [protected]
WORK ORDER NO. :- 229

Motorola/W362 mobile phone — Handset ISSUE

I have purchsed motorola w 362 on 25th dec 08, it stops working on 5th jan 09. I visited motorola service cente and got my phone repaired, they kept my handset for 20 days torepair it. I got my hanset on 2 feb 09 but again afetr using it 5-7 days it again stops working.

I have some others works also, I not so much free that every time i have to go to the motorola service centre. I need my phone to by replaced...

Pankaj

Yes i agreed the motorolla service is very poor, custmors getting irrited from motorolla service,
It's happening with me also,
I bought one motorola W362 set on 16/11/08 for me. It started problem(head set) within warrenty period.So i contact the retailer.He advised me to contact authorised service center.Then i deposited the handset to SAGAR ETECHNOLOGIES PVT. LTD.(#165, 9th cross, off cmh road, near keralinikithan school ground, bangalore -indra nagar-560038) service center.But till today it cannot be repaired.Whenever i contact the service center they tell to contact after one week.now it is more than 25 days since i deposited the handset at the service center. It cannot be repaired.They neither repair it nor return the handset to me.
So please help me if you can. Can Motorola let me know why things are so bad that under WARRANTY also no action is being taken.
Seeing the poor customer care its sure I will not buy any Motorola Handset in future and also recommend other NOT to BUY MOTOROLA HAND SET.

ABHISHEK SAINI
PHONE NO. [protected]
BANGALORE-75

I have Motorola W388. I Want to connect my mobile to PC. There is no Software with me. Nowhere it is available. Please kindly Forward it to my mail ID then I can use it.

I have purchased motorola L7i . Suddenlly it shows boot mode.It started problem within warrenty period.contact the retailer.he advised me to contact authorised service center.then i deposited the handset on 28-FEB to SRI SAI COMMUNICATIONS [ M.G.ROAD, Opp: CHERMAS, SECUNDERABAD] service center.but till today it cannot be repaired.Yes i agreed the motorolla service is very poor, custmors getting irrited from motorolla service,
It's happlens with me also. Cus.receipt.Sl .No: 1196, So please give me some solution.i am waiting for your reply.

sir
I bought one motorola W220 set on 13/11/07 for my brother, IMEI NO is [protected]. It started problem within few months.So i contact the retailer.he send my Mobile to the Service Center 0n month of September, 08 .but till today it cannot be repaired.whenever i contact the service center they tell to contact after one week.now it is more than 5 months since i deposited the handset at the retailer. it cannot be repaired.Name of The Retailer Shop is -GT S.T.D MOBILE(ADDRESS -KOTULPUR, DIST - BANKURA, PIN - 722141, WEST BENGAL). so please help me if you can.

Since i insearted a memmory card External storage does not apper after i format it.
So i cannot put any songs on my mobile phone.
It tells me that reffer to a location that is unavailable.It could be on the hard drive on this computer, or on the network, cheak to make sure that the disk is properly insearted or that you are conneted to the internet your network, and then try again. If still cannot be located, information have been moved to a diffrent location.

motorala w388 how can internatuse ower pc yes, no and sand me satting mobil to pc internat use
pless

Motorola Customer Care is really very poor

I went to Ashram Road Customer Care of Motorola ( Ahmedabad, Gujarat) There services are really very poor. They are not providing services to the customer whose cell phones are in warranty period. They just make delay in there work unnessary without any reason and have very rude language.

plz increase the services of motorola other wise time will come when no one will by motorola cell phone on because services are worst thought the cell phones are good.

tel me about mototrola z6 rokr i want his body.i m in pakistan gujrat.

please send me the subsidy password to unlock Motorolla L2, EMEi number is [protected]

Hi Madam/sir,

My motorckr e6 is locked when i removed the my old sim and replaced with new sim, but the handset is locked after removing the old sim and its not working with new sim. And i also checked with my sim it is ok with my another cell. so Please give me a solution or any device code unlock the headset .

Thank you,

Not Repairing the handset Properly

I bought a Motorola handset L9 on 02nd, July 2008 against Retail Invoice No. AW-3048 from Anmol Watches, Chandigarh. Its EMI number is [protected].

18 days back i.e. on 09th of May, its starts giving problem like auto operate. I was not able either to make any call or receive. Without pressing any key software was auto operating.

I went to the Motorola Repair Centre at Chandigarh (Reddington Services, Sec-20D, Chandigarh).They took my handset against work order no. 1425 dated 09/05/2009 and said that handset will go to the company for repair and that they will inform me about the status within 15-20 days.

After 15 days when they didn't call me, i called them up to inquire about the status of the handset. They people said that ask after 2 days. I called them after 2 days than they said that ask after 2 days more. Then I called the Motorola Customer Support directly to Mr. Sabharwal then he told me that he will tell me the status within 48 hours but till date I haven’t received any call from him. Then after 2 days I called again Customer Support Mr. Sudesh, he told me that within a week you will receive your handset. Side by side I also made calls to Reddington service, Chandigarh for the status of the handset but they people always taking me in loop and didn’t give any positive response. Then I lodge a complaint against Reddington to Motorola Customer Support for their bad service and misbehaving with customer but you people also don’t take any action against them. Then I received a call from Reddington, Chandigarh on 25/05/2009 that my handset got repaired now I can collect. I visited their place and collected my handset. At that time handset was working properly for 10-15 min. Then I came back to my home. When I started to make a call to my friend then it starts giving same problem as earlier (Auto Operate).

I complained this issue to Motorola customer care to Mr. Shashank and requested for replacement and he told me that he is requesting the concerned department for my handset replacement.

Kindly replace my handset as its not possible for me to wait for more 20-25 days to get it repaired. As I am in marketing field so I can’t work without mobile. This is my request to kindly replace my handset as soon as possible. Otherwise, I will drag your authorized service center in Chandigarh to Consumer for harassment given to me. I wasted my lot of money on phone calls and petrol to visit their office many times. It was such a big harassment I have ever faced. Your service is very poor as compared to Nokia. Nokia is the BEST!!!

Amit Kapila
Chandigarh
Mb. [protected]

Motorola Cell Phone — Replacement of Handset in Guarantee period

Service station:
Redington (India) Limited
16 A & B wellington estate
1 st floor, 53 ethiraj salai, egmore, chennai 600105.
Service report # 1237 dated 04/05/2009. model L6i Motorola cell phone.

This is to inform you that I have given Motorola cell phone for service in the above address. They has informed me that they will rectified the same with in a week time, but nothing happened, they even didnt call to tell me the status of the phone and I followed all this days and I have being calling service station every alternative days, but they have the same answer, we will inform in 2 days. but they never called.I think GOD will know when they will get that 2 days to call me and inform.

Now its almost 2 months there is no news about the cell phone.

Its more agony that non of your person doesn’t know what is status of the phone in Delhi.

If the Mother Board is problem why u want to repair, its under guarantee so replace with the new phone. In this modern technology its very difficult to digest that you take 60 days to attended a problem on the phone.


Please replace my phone with New one.

Regards
E.Narayanan

Motorola Q9H — Delay in service

Dear Sir,

I had bought the Motorola Q9 - Licorice-Black Qty 1 on 23rd Dec 2008 Vide bill no 51424 the handset from Motrola.The EMIE code of the Handset is [protected] which had hanged on 07/05/2009 . The mobile stopped working and subsiquently given to repair under varrantee on 07/05/2009 to the authorised sevice centre Redington india limited 16.A and 16 B, Weelington Estate, New no 53, Ethiraj Salai, Egmore, Chennai - 600015 vide complaint no EG/MO/09/01058.The process of registration is completed in two hours time.

Till today i have not got back the instrument after service. I have contacted them over phone five times and visited them two times and last visit is today that is june 20th 2009. After one and half month of giving hand set i am still hanging without my handset.Motorola has not given temporary handset to use also.

The main purpose to buy this handset was to use the EMAIL application which i am not able to use resulting lot of productive time and loss of turnaround time in my workplace. Resulting in high mental agony.

I would like to sue motorola for this issue. Kindly guide me . I have all the documentation of this issue.

The managers no in redington is Mr.PRakasham mobile no [protected]. My mobile no is [protected]

Regards
Ballal.N.K

i bought L-9 from The Mobile store.
2 months ago it have sum problem.The keypad of the cell phone is automatically pasted out.i had visited 2 service center they told me tat the keypad will be changed. And u have 2 pay charges for tat.
this is very ridiculous. why should i pay for this.My cell phone is on guarantee.
Kindly help me out.

memory card option is not working.the device is unable to detect memory card

Dear Sir,
I have purchased a motorola handset no. Q9H Standard from Hot Spot shop, Spice ratail ltd,
scf shop no. 240-b, dharampura bazar patiala on dated 29.06.09. There was a some hang problem
occured in hand set so i took this set to IMAGE SERVICES, 84, LEELA BHAWAN MARKET,
CAR PARKING PATIALA ON 25.08.09 AND they erased a software of set which is suppor to
handset in swith on insted of repairning that problem. Now the service centre's employees making false comiitments of instaliing that software and harrasing me very much from near about one month.
Kindly make this issue clear AEAP otherwise this handset is useless for me.
The other detail of service centre no. is following:

1. Work order no. PG/MO/09/00602
2. MSN NO E72AHV24TC
3. WORK ORDER DT 25.08.09
4. IMEI NO OF SET [protected]
5. CONTROL NO 400254


With Warm Regards,

Joginder Singh,
# 300, Virk Colony, Patiala-147001
Mob- [protected]

Motorola Mobile — my mobile submitted in last two month in service centre but it can not repair.

sir
i vivek kumar purchased motorola mobile w270 on date 09/10/2008,
due to some problem i submited my mobile to motorola service centre on date 30/07/2009.
service centre can not responed last two month .

sir
i vivek kumar purchased motorola mobile w270 on date 09/10/2008,
due to some problem i submited my mobile to motorola service centre on date 30/07/2009.
service centre can not responed last two month

I have this Motorola W388 unit, there's this warning that says "DB Corrupt! Re-create DB", and my camera isn't saving/storing all the pictures taken. what does this mean? Can somebody help me how to do this?

motorola mobile no w388 — Regarding worst service

I perchased motorola mobile no W388 on 06/05/09 from ONE mobile store of Future mobile sea woods nerul sector 44 navi mumbai 400706.Some were on 15/09/09 the mobile was not functioning i went to that shop for the complent.First the manager was denied to take & tell me to go to the service center but after the argument he keeps the mobile with him.After one week i called him there is a diffrent person in the store can not give proper answer.Again after two days i went to the store the diffrent person do not have information about my mobile he contact other person on the mobile and told me that the mobile was sent to the service center.After every three days i contact the shop .After one month when i went to the store he told me that there is water going in to the mobile because of which it is not working .He told me that IC has damaged i have to pay 1500 to 2000 RS for repair.The mobile cost is 3199 and in warrenty period why should i pay for that.So please guide me on this.Thank u

I have a mobile of Moto razr v8 2gb, purchased date is 17 oct. 08, face problem related to battery, complaint in motorola mobile authorised service centre, (Lovely enterprises) Jodhpur (Rajasthan) on 13 oct. 09, i was received a new battery from service centre on 23 oct. 09, same day battery is working due to same was charged, After next day mobile not take to charge that time i am busy in my job, due to month closing and work pressure is very high so i was not able to go service centre, Today ( 02 nov. 09) going to service centre (Lovely enterprises) meet with Manpreet singh director of Lovely enterprises he not ready to change battery due to he was consider out warrenty he said to me that we mail to redington service than we will confirm you.



It's my humble request to motorola to solve my problem.

thanx and regards,

ashish moondra
Jodhpur
[protected]

sir's
i have motorola w388 . there is problem wich one is when i select music optiion it will shown "DB corrupt recreate DB " . now what i do ? what's problem ? please help me!

Motorola — Poor eprformance of mobile set

I had purchased Motorola (motoyuva) mobile from lucknow vide challan no 304 on 21/6/08 from RPG CELLUCOM INDIA PVT LTD (TIN NO [protected]) at SPENCER'S SUPER ,Salimar Building,MG Road,Hazratganj,Lucknow 226001 for Rs 3215/- ..It has been malfunctioning since last 8-10 months and has been corrected by the service centre thrice at Allahabad,SRK Electronic at DRM road ,civil lines Allahabad which claims itself to be an authorised service centre due to some problem in its software during the gurantee period but is continuing to do so even now.On contacting the service centre here (Mr Alok verma) it was intimated now that its mother board has developed a fault and will take around rs 2500/- for its repair .This was not done by the service centre when it was in the gurantee period of one year and now all of a sudden this defect has been told to us .The cost of the mobile is Rs 3215/- .hence it would not be logical to get the same repaired at this cost. This shows that the quality of your mobile is just worth for maximum period of year inspite of spending so much amount and thus questions your credibility of quality..Kindly tell us what to do with this mobile as we have lost faith in your company due to false promises of good functioning and services as compared to other makes.

Motorola Hand set (L-9 Cell phone) — Blank Display.

Dear Sir,
The above handset was bought from SARAVANA STORES, T.Nagar, Chennai, on 06.10.09, bearing IME No.[protected] and the same is under warranty. Due to frequent blank display performance, the handset was first serviced vide WO No.9319 dated 3.11.09 by Service Centre in Delhi Okhla Industrial Area Phase-II. On repeat of blank display of the set was surrendered again for service on 14.11.09 vide WO No.9547. It transpired on eqnuiry that the set's mother-board needs to be changed. I would like to have my handset and realise its value for money at an early date. Kindly do the needful. Thanking you,

yours truly,
V M Ranganathan, Plot-B, Door No.58, 4th Street, Yasodha Nagar, Keelkattalai, Chennai-600117.

Motorola W270 Mobile phone — Not repaired even after one month

I have handed over the Motorola Mobile phone W270 with the authorised service centre- Celltech 5/2, N P Tower, West Fort, Thrissur. Ph;[protected] on 22.10.2009. I could not get back the handset after repair even after one month. Work order No. TRS 529 dated 22.10.09

I had purchased Motorola V8, whose IME number is not registered with company, hence my phone is not working. Requesting to their customer care department, no body takes care of the matter

sir
I bought one motorola L7 set for my nephew. It started problem within last week.It could not charge battery. so please help me if you can.
Yours
Vipin Manuel

MOTOROLA (MODEL - W388) — PLEASE LOCK THIS PHONE

Address:Kalghat, Majher Para, P.O. - Bongaon, Dist.-24 pgs (N), Pin - 743235, West Bengal.
Phone model: W388
Make: Motorola
Last used No.:01/03/2010
E-mail for communication: [protected]@sify.com
Missed date: :02/03/2010
IMEI No.: [protected]

Dear Sir,
I have deposited the Cell phone to the Redimgton Service, 112/8 Benajhabar main Road, Kanpur for Repair & service my Motorola Mobile K1 on 30th Dec 2009. Mobile is in warranty.( I purchased on 10 Jan 2009)

Neither they have returned the repaired mobile, nor they are providing me the alternate handset to me till they repair the my mobile.

Seeing the poor customer care its sure I will not buy any Motorola Hanset in future and also recomond other NOT to BUY MOTOROLA HAND SET.
Kindly sort out my problem as soon as possible i am really very very nervous

Thanking You
Dushyant Singh
Mo. [protected]
e_mail: [protected]@rediffmail.com

Motorola — Mobile not repaired even after one month

This is regarding my Motorola Handset. There was a problem arisen in the keys of the handset, and then it was handed over to one of the service center of Motorola. I have submitted my mobile in the authorized service centre on 21/8/2010 12:58:28. The handset was under warranty at that time, it was told that the keypad need to be replaced and same will be done in few days but even after 1 month the mobile is not given back to me. The way of talking of the person in the service centre is just like small shopkeepers.
The handset was under warranty at that time, it was told that the keypad need to be replaced and same will be done in few days but even after 1 month the mobile is not given back to me.
There is no proper reason given by the company, just verbally they told me that the spare is not available as the company has now stopped manufacturing this model.
My concern is that, now what will be the solution of this. History tells us that mobiles have been replaced by companies if spares are not available either end of life products. Hope you understand.
Moreover of such cases is high according to me, which raises doubts on quality of the product as well.
Also, we have never got any further feedback on what exactly was the issue in the original product.
Overall impression is poor product quality backed by insensitive support.
Please find the below details for your reference purpose.
Work Order No:- NK/MO/10/00624
IMEI No:- [protected]
Control No:- 511954
MSN No:-F58AJN24HR

Thanks & Regards
Shubha([protected])

sir,
i have motorola zn5, i am parchaged this mobile from allahabad, vinayek tower, mobile store worth Rs.16000/- its lcd screen was broken from sum encident.after broken screen this mobile deposit for 4 month in coustomer care center but it not repaired .so sugest me what can i do of my mobile.
How can i replesh lcd of my set.reply me on.
shyam.[protected]@gmail.com

Motorola — Cell phone not replacing

Hey i had bought a Motorola defy on 24 Th June, just after 2 weeks the cell phone was not charging the service center told they changed the motherboard and again after 2 weeks the cell phone has the same problem with other problems as well like
Phone not getting charged
When ever trying to play music cell phone switch off automatically
many times on call the phone switched off
Phone switch off and start and switch off continuously....please help me out guys need to put a consumer complaints against the company for looting me ...any help will be appreciated

Moto E, USB not detected in PC.

I purchased Motorola E mob 45 days back. I have been trying to connect mob to my PC and the PC is not detecting the device at all, after all possible things done. I am really fed up with this.

PDA Mobile phone — Dispatch status

I am not a clear status of my ordered items. I have oredered a PDA multisim mobile on 20.09.08 and payment was made on the same day but till date goods was not dispatched. Please let me know the details.

I lost my MOTOROLA C975 on 14/02/2009.If any one found my mobile, get back to me to receive Rs.1, 50, 000 rewards. Identification of my mobile:While press keys 5 # There is a number with the name RAAM appears. Some other identifications also I have to confirm my mobile.

I want to bux c975 body but its not avalable i am from patna please hekp me.

I want to buy c975 body but its not avalable i am from patna please hekp me.

I want to change my theme of c975 but i cant please suggest me on which site i can download themeforc975

Motorola W230 — Useless Service

I bought my MOTO Yuva on 12th march 2008 on 14th march itself there is probelm one earphone is working so i went to UCOM tech motorola authorised service center they said probelm in board and they need to send to company for that repair, i gave them after 20 days they called me and asked me to collect the phone saying the probelm got cleared. When i checked the probelm still existing so i asked them they asked me one more 15 days. So i complained to ONLINE motorola customer service they didn't even replied regaurding this. so i request nobody from now to move to MOTOROLA please i[censored] want to experience go buy the moto's

dear sir i've purchased my motorola handset on 7th feb 2008...and i'm getting faults in its services pertaining to memory...i've contacted at service centre but they didn't take any action even after 15 days ... They aren't repairing it or even not replacing it...They people are just trying to get weaned off in such a irresponsible way ..not taking any action pramptly...and i'm going with lots of problems without my phone... tell me what to do in this way????

dear sir,
your service centers provide the most unsatisfied service to consumers .They cant even replace a charging jack in 7 days and are still asking for more days .kindly look into the matter and reply asap.

I had purchased e398 motorola phone before three years.Now it is not getting charge.I had shown this problem to authorised service center of motorola.but they denied to repair it becuse un availability of spares. where should i get my mobile repaired.

The worst cell phone i found in my life.

Motorola W230 — Poor service

Dear sir,
This is to request you that kindly help me, as i Redington serivce center is not fulfilling and giving false TAT and resolution against my service request( work order no. is : DE/MO/08/08234).

Other required details are :
Name : Arun Dev Singh
Work order no. is : DE/MO/08/08234
TAT provided : 1 week
Requested date : 15th sept. 08.
Motorola Mobile Model # : W230
Reqest made at : Redington service center, Green Park New Delhi.
Very briefly providing you the scenario of the problem:
I have a problem in the Motorola handset W230 which is still in warranty period. Problems are:

1. Not able to charge my mobile
2. automatically becomes Switch off frequently.
3. FM headset problem

I have made request on 15th sept they take my mobile and told me that problem will be resolved within 1 week. But since than i have visited their branch 9 times after the said TAT period.
Not only this they had given false information that the problem is resolved pls collect your mobile phone, but when i reach there they told me that i am sorry problem is not resolved visit after a few days... and this hapens seveal times.
Is this your customer service??? I

Note. : If I am not addressing my problem to a proper person or autority kindly give me e-mail id of proper autority who has the responsibility or power to take action against this problem and help me.

Revert if you require further details.

Motorola W230 — mobile getting struck and switching off

When i m using my motorola w230 mobile, its getting struck sometime when i am attempting to call some one and its getting switched off. Yesterday wierdly when i changed the ringstyle to vibrate..it dint stop vibrating at all, even when i tried to answer the call all the keys were disabled. Could you please check on this issue

I bought one MOTO Yuva W230 on 24th december 2008 and the retailer told me that i can load songs and music from Laptop or Desktop by using the Data cable produced, and after 1 week when i connected my mobile to my laptop with data cable, but after connecting no answer was shown by my phone but my laptop showed that iwill have to produce W230 disk to access the device, but there was no disk produced ! Next day, I went to the shop and told the mobile retailer that, i was unable to load music on my phone ! He asked me the process how i had tried and i gave him all the informations about how i tried. He told me to bbring the laptop to him I done the same but he was unableto do also and gave the blame to my laptop that it does'nt works properly that's why it was not working . Then and there infront of him i tried it on NOKIA 6300 and my laptop worked properly, then he told that when his senior will come he will fix the problem but till now his senior did'nt came and the problem is till in progress. I reqest the motorola company "Please! tell me the process how i could download music on my mobile!"...

motorola(w230) — physical problem

Hi,
This is RAMESH, i have a small problem in my mobile.currently i'vebeen using MOTO yuva w230 model since 1year, with vodafone sim some times i have not getting incoming properly & outgoing is working properly, can any body solve my problem...?
my mail id: ramgoud.[protected]@gmail.com

Dear Sir,

iam ranganathan from chennai, i have motorola mobile w230 my mobile is charging problem, i gave to chennai service centre they done the service after 1 moth i received the mobile iam putting the charge on my mobile it is doesnt charging they had one month obove sevice the mobile but doest use here after how can i going to use motorola sir i need replacement piece mob imei no [protected]

regard
ranganathan

hello sir/ma'm,

i am a very loyal customer of motorola!all freinds suggested not to again go for moto but i did! i had bought moto A810.gues its almost more thn 6 months.the day i bought it, very next day i faced problem that it becomes hot.after giving it for servicing when i got back my cel, lock problem started, was not able to lock the cel!!its almost a month and i have yet not got back my cel.the cel is with the co. more than with me!!this is 2 nd time im writing to you.1st time i got reply which said go to service centre.but the problem is service centre i gues which takes so much time that i guess warranty period would also come to an end slowly!
i am really very unhappy and disappointed.i am regretting buying moto cel for the 1st time in my life.

thanking you,
heta kadakia.

Respected Sir,

I bought a new Motorola ZN5 model on 1st jan2009. On march 22nd my mobile had a problem with its software and battery. So, I gave my mobile for a service at “REDINGTON INDIA LIMITED, 16A & B, Wellington Estate, New no 58 Ethiraj Salai, Egmore, Chennai-600 105. Tel:[protected]/28207498.

I gave my mobile on 23rdMar2009. But still I didn’t received my mobile from the service centre and the response is very poor. Whenever I called up their number it says busy and to my surprise the receivers are kept down when I went to the service centre last week. Nearly for 20 days I am without my mobile. Everytime they use to tell that, we do not have stock and we need to check with the logistics. I don’t understand why they are testing the customer patience. This is the case for every customer in that particular service centre.

So, kindly look on to this issue and take necessary action immediately.

For your action:

Work order No: EG/MO/08/10946
Work order date: 23/03/2009 11:53:25
Mode: ZN% Standard
Control No: 1192577
Service Type: WARRANTY
Serial No: H21AJS288J

Thanks in Advance,
Mesmur Kanthan
My Mob Number: [protected]

Motorola W230 — earphone

rsep. sir ... i am using this handset for past 6 months, the problem is that when i insert the earphone into the chord if the wire of the earphone shakes a bit it goes to the recent call list and starts calling the previously dialled number...plz solve my problem...

Moto W230 is a great phone except that it doesn't have Bluetooth, but that's justifiable considering the low cost price it has.

I think you haven't installed the driver. get it from the moto site. search for w230 driver. & then use it.

MOTOROLA W230 STANDARD — Very Bad Service Centre

Dear Sir,

I have a motorola phone. But its speaker sound is not clear. So for this purpose, I give again and again in your motorola centre but no suitable action against my problem. In this situation I am wanted to tell you that please look against my problem as soon as.My Mobile No. [protected]

i want to buy w 230 but your company is closed in chennai can i buy or not if i buy u provide service for my mobile

Motorola — Hangs

Dear sir,

Since the day i have purchased my mobile there has been problems in functioning of my mobile.
I have already been to service centre twice in Ahmedabad (Redington service centre) and got my complaint registered twice.i.e complaint no 4740 and 8732
Though mobile is still in warranty period its not functioning properly.
Complaint still persists

I had the same problem. I bought my MotoQ 9h global mar 14. Had it replaced 2 wks later, and then again one week later. The day before AT&T would require mail-in corporate exchange, it failed again.

I did the smart thing. I got a 'Blackberry Bold.

Motorola Cell Phone — miss use of phone in service center

hello sir.. my self ABHAY AGRAWAL. i purchased motorola ZN200 recently in november.. and i m facing a lot of problems in it like key pad lighting, speaker volume etc.. i have given my cell phone in service center in jaipur here for 2 times.. at the first time they took my cell phone for a 15 days and at 2nd time they for a 10 days. today i received my cell phone but in bad condition.. and all the contacts and sms are deleted.. at the service center someone have used my cell phone for a one week. there are around 20 new contacts and 600 new sms in my inbox as well as outbox stored in my cellphone.. this shows that someone used my cell phone...at service center no one have manners that how to talk customers on phone..they talk so rudely.. so this is the service provide to customers by motorola.. address of the service center is:
REDINGTON SERVICE, F-46,RAMESH MARG, C-SCHEME, JAIPUR PH.NO[protected],[protected],[protected]

My display in motorola w230 is suddenly gone after using the mobile for 1.5 rys.. have to give it to service center.. or may be it is better to go for new other dual sim camera less mobiles..
The life of this mobile is only 1.5.. waste if money for this set..

My display in motorola w230 is suddenly gone after using the mobile for 1.5 rys..

my display also gone aftr 2 years

motorola/cell phone — speaker quit working

I bought a cell phone from best buy. The manufacturer is motorola. After three months of owning the phone the speaker stopped working. I tried returning the phone to best buy. The carrier is boost mobile and they don't do exchanges and because the carrier is boost best buy couldn't exchange the phone. So the best buy associate called motorola. Motorola said that I would have to pay to send the phone to them so they could try and repair it. So in the mean time I would be without a cell phone. I totally lost my cool and I smashed the phone. I run a small business and my phone is a necessity. The solution here was very clear give me a new phone and keep my business.Needless to say that I'll never and i mean never buy another phone made by motorola. Motorola was once a company that made great products but now their fighting to stay in business. So do yourself a favor and don't buy any of the products made by motorola. When I decided to write this complaint I came across tons of complaints about motorola products. So save yourself the frustration because I've already went through it for you.

We also bought a Motorola cell phone through Motorola. After 7 months (they promised a one year waranty) the phone which had NOT been dropped on the ground or in water, etc.) quit working. Boost Mobile and Motorola each said the other company had lied about the warranty. We were forced to call back and forth from each company in an attempt to discover who was telling the truth. After several hours of this and being placed on hold for over three hours in the process, we could not get any help. My child is a diabetic and must have a phone in the car when driving. The Motorola representatives were extremely rude. I had the person I talked to recite into a tape recorder that he was aware that my child suffered from a health condition but was not concerned that she could go into a diabetic coma and not be able to call 911.
I am WARNING CUSTOMERS NOT TO BUY ANY MOTOROLA PRODUCT!
The only way to stop this company is NOT to buy any of their products. We have changed phone companies and now own a Samsung phone which works beautifully! REMEMBER - DON'T BUY MOTOROLA!!

Motorola — Cell Phone

Dear Sir,

I am an unlucky customer of One Motorola A 810 handset.It was my very bad
day of life, Why did ,I opted for such a poor qulaity manufacturter.

Really,I lost my money & lots of mental aggression is troubling me.My
phone details required for ur actions are:


IMEI no-[protected]

Service type :warranty

No of time service required :2 times in 301 days

Current date of submission: 03 aug 2010

Status :waiting fo reply

service receipt no- PI/MO/10/00162

Service centre:Galaxy services ,Pune ,Maharashtra

No of days of suffering: Since date of Purchase(For last 37 days,phone is
with Motto people)


I have registered it with ur customer care executive with a promise of
replying in 48 hours on 03 sept 2010

Name of executive:Shipra

Complaint no[protected]

Oh god why did I opted for such a poor manufacture.

my motorola zn200 display gone after using 1.8 yrs. when i connected it to net the speed be so slow.
after 1 year using it i have lost its some software like: games, mms template etc. the service of motorola is so bad.

I bought a motorola c168 on 8 june o7 means four manth . my set battery is not propaly working. i purchase this mobile laxman jula road rishikesh dehradun.
iwant solve this problem quculy.

problem-----{BATTERY}

MY ADD- PASHU LOK COLONY BIRBHADRA ROAD RISHIKESH DEHRADUN UTTRANCHAL (INDIA)

I bought the motorola hand sent in nagpur. after two days
i got display problem in the same handset. It sent for the replacement to the redington india limite, mumbai . It has been passed two months i didn't get any response.

hand set no. standard c168

Dear Sir/Madam,

Its very duscusting to say that your Company authorised repairing service center services process is so worst that I am not getting my Cell phone repaired from past 14 days. Atleast your authorised service center members does not have even sincere and courtesy attitude to call the owner of the cell and inform him the status on the repair progress. If this is your attitude towards your customer, I don't think so your marketing manageement will let your product prosper in the market. Kindly take a look into your marketing processes whether they are in proper functionality in a way so that the customer will appriciate . If you have any realisation towards customer service problems, Kindly improve the services you provide to the customer. My cell no [protected].

The product given for repairing to the authorised service center

Motorola Redington services
Somajiguda, Hyderabad
Andhra Pradesh
INDIA

Thank you for your patience

Yours Sincerely
Jude Whittle

sir ,6 month back i puchase "MOTOFONE f3" in last of june.it was functioning well , but during last month its screen and button stop working .nothing is appear on screen even after pressing the button.
my phone is coming under guranty period plz try to repair as erly as possible .i will be greatful to you ,and donot allow your custmer to shift to the other company.
type code MC3-41J11
MODEL HG[protected]A
IMEL [protected]
MSN F59QGZTR28
FROM : ASHOK KUMAR JOSHI(advocate)
add :525 shyam nagar ,indore
[protected]

Dear Sir

i hv a handset MOtorokr but it is not working some s/w problem and i went to your's gwalior service station . they behave very rudely specially a girl on reception counter . i see the enviorment over there they took bribe from customer whose handset's are in warranty . they declare the handset out of warranty by any hrook and crook . i previously also have a bad experince with your's gwalior service station situated at DHARUL HABHIB complex. staff is all time mingle in other activities . kindly do something.
else this time i have to go consumer court .

regard's
deepak

I purchased Motorola Mobile L2 model on[protected]. Its signal tower disappeared after 20 days of purchase hence it was surrendered to Authorized Service Centre of Motorola i.e. M/s WRIGHT SOLUTIONS at Nehru Nagar, Bhilai on[protected]. They recommended for the replacement of the mobile, but till date no new set was delivered to me. Also, the service centre is unable to provide probable date of replacement.

J K Panigrahi
Bhilai (Chhattisgarh)

Dear Sir,

I have purchased a mobile of Motorola W220 and today is 24th day from purchasing of the mobile and my w220's display has damaged. I gave my mobile at moto mobile service center at vazirpur
(Delhi) and today 4 days has left but no action may taken by moto service center engineer. I request u to pls. take some necessary step and do something for me.

I will be grateful to u.

With kind regards,

Rakesh Kumar/Krishna

I have a Moto L7 handset. I had paid 7800/- for that. Believe it or not, it automatically takes a restart when some important call comes. My worst experience has always been with conference calls in my office. Suddenly i use to get disconnected. When checked with moto service center, i got a reply that its due to some moisture inside the phone that's stopping the phone from normal functioning. I am terrified with the answer !!!!! The phone is absolutely new and it was purchased in summer and i have taken very good care of it. My sincere advice to all of you is just keep motorola phones as away as possible.... !!!!

I bought a motorola C-168 phone and the display is poor and hazy when compared to phones of the same category. whenever a call is made the person on the other side is not able to hear it clearly. After about 6 months of purchase the the charging section of the handset was damaged. And now the phone gets switched off whenever a call is made. The service centers deal in kolkata it with exceptional misbehavior. If this is what MOTOROLA has to offer. Its was a total messy and wrong decision to go for the brand. And I would suggest people never to buy any phone of this brand...

Hai I am Girish from bangalore. Yesterday night I lost my motorla C168 mobile

Plz reply is there any tracking options in this...I have the bill also

Awaiting for your reply
Girish,S

It's not the motorola yaaar i feel every customer service is like that only,,,,,,

Forget about Indian companies atleast MNC's should Directly have their own CS ,means There should be their own employees .Usually these CS they will give to third party and this guys makes the situation very horrible and worst,,

Let they take time to do things but they should be prompt to the deliveries,because we get hardly free time and we will be loosing that time in these things..

Only God should save us in this issues.

I totally agree with above compalints, motorola has worst customer service.
I purchased motorola L9 in Oct 2007, recently it got automatically switched off. i gave the set for serivce at a authorized motorola service center (ucom technologies pvt ltd, 2nd block rajajinagar bangalore. ph no.[protected]), they promised to repair it within 24 hours. even after repeated requests, since 2 weeks they have not got it repaired!!!!!!!!!!!!!!! so disgusting and irritating.

Is someone who can take care about this?

I suggest people not to buy any motorola phones. they have worst models and even worser srvice!!!!!!!!!!!!!

Poor Customer care service and poor motorola website. All the numbers given for the service centres in motorola official website for india does not work. Worst website that I have ever seen. Vowed never to buy motorola again and discourage friends too.
Thanks

i brought c2905(Huawei) on 31/05/08, from day one my mobile is not working properly( problem with speaker) . I gave set on 31/05/08 after many follow up today i got it back and they said now its working they closed the office due to some server problem and said test it at home and bring it back on monday if you have any problem.
but still problem is there worst service i faced in my life.
details are as follows:
service center : Radington india ltd, M-47 Ground floor, old dlf colony, Gurgaon (Haryana)
reciept no gur/hu/08/01249

Motorola India — Faulty handset - w209

I have purchase a mobile set model no w209 in the last year nov.Since from date of Purchase the set has some problem.Thrice it has been sent to service centre and once to chennai for repair.

Again the problem has been developed and been given for repair to service centre.

I had written so many email to company but they are ir-responsievto my complain..

Hence please do not prefer to buy MOTO they are very bad in service.There are many customer in my town Jamshedpur haviing the problem with moto set.

Go for any brand but not for MOto..

I had purchased a new Motorola Motorazor, simless handset for existing TATAIndicom connection. It was doomsday from day one as 99% of time, phone is not working and I am fed up by dialling help line numbers 121, [protected], [protected] etc., with no resolution forthcoming, a complaint lodged with Nodal officer has also met same fate - no resolution. Each one in TATAindicom is proficient in passing the buck to another and as a end user you feel like a Jackass.
I am finally repenting the day I choose TATA product.
Adarsh

i using motorola w 230 handfree is not working but custmer sarvise center refuse to reparing my handfree your sarvise center is very poor

thanking you

huawai c 2905 — not receiving sms

dear sir,
i can'nt receving the sms last 2 days & not connect the custumer, & not show the my pool 1 balance last 22days, pls solve my problem imideatly, otherwise I complaint the GM of company, & send the mail of GM, mamager & director.

I have brought motorola w270 from mobile store, galaxy world, urban estate, ambala city on 07/08/2008. Now the flap of this handset is working improperly ( It is not properly moving, it had stiffined a bit ) then i went to my nearest customer care center but they refused to repair it as they say this problem is not under warranty. They are saying some lock is damagaed from inside but it is manufacturing fault so how can they refuse it . THEY JUST HAVE VERY POOR EXCUSES .
AND I SUGGEST PEOPLE NEVER TO BUY ANY MOTOROLA PHONES THEY HAVE WORST MODEL THAT GET DAMAGE ON USING ITSELF AND EVEN WORST CUSTOMER .

[protected] Original message[protected]
From:Rajiv A.R< [protected]@in.com >
Date: 22 Apr 09 21:33:29
Subject: Fwd:Regarding non-repairment of motorolav9m [Incident:[protected]]
To: "info.in"

Dear Sir

Still awaiting but no reply and no progress

Rajiv A.R
Business Development Manager
KG HR Solutions.
Gujarat
[protected]


[protected] Original message[protected]
From:Rajiv A.R< [protected]@in.com >
Date: 31 Mar 09 21:46:41
Subject: Fwd:Regarding non-repairment of motorolav9m [Incident:[protected]]
To: "info.in"



Rajiv A.R
Business Development Manager
KG HR Solutions.
Gujarat
[protected]


[protected] Original message[protected]
From:Rajiv A.R< [protected]@in.com >
Date: 28 Mar 09 11:42:36
Subject: Fwd:Regarding non-repairment of motorolav9m [Incident:[protected]]
To: "info.in"



Rajiv A.R
Business Development Manager
KG HR Solutions.
Gujarat
[protected]


[protected] Original message[protected]
From:Rajiv A.R< [protected]@in.com >
Date: 22 Mar 09 15:51:44
Subject: Fwd:Regarding non-repairment of motorolav9m [Incident:[protected]]
To: "info.in"

Still no response from service center.

Rajiv A.R
Business Development Manager
KG HR Solutions.
Gujarat
[protected]


[protected] Original message[protected]
From:Motorola India< [protected]@mailwc.custhelp.com >
Date: 13 Mar 09 12:42:58
Subject: Regarding non-repairment of motorolav9m [Incident:[protected]]
To: [protected]@in.com



Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.


Subject
Regarding non-repairment of motorolav9m

Discussion Thread
Response (Ray V.) 13/03/2009 06.12 PM
Dear Mr. Rajiv,

Thank you for writing us at Motorola Customer Care.

With reference to your mail regarding MOTORAZR2 V9m, we would like to inform you that your case has been forwarded to Service Department and they will get in touch with you within 48 hours.

We apologize for the inconvenience caused.

Warm Regards,
Ray V.
Motorola Customer Care - India
________________________________________________________________________________...⇄
In case you require further assistance, pls contact us by clicking here You may update your incident at https://motorola-global-en-aus.custhelp.com/cgi-bin/motorola_glo bal_en_aus.cfg/php/enduser/acct_login_submit.php?p_enc_passwd=cmFqaXZhcjE=&p...⇄


SMS- For Menu: Send MOTO to 56070
* For nearest MOTOSTORE: Send MOTOSTORE < pincode > to 56070
* for nearest dealer: Send MOTODLR < pincode > to 56070
* For Handset MRP: Send MOTOPRICE <Model number> to 56070
* For nearest service center: Send MOTOSC <pincode> to 56070
Customer (Rajiv A.R) 11/03/2009 04.26 PM
hello Sir, I'm waiting since last 4 months for my Motorola v9m(CDMA)mobile which has undergone for repairing.I bought the mobile on feb 26th 08from moto store, saffron traders, S.G.Road, ahmedabad(gujarat), and it has got display problemand the job sheet no was : 10035 date was on: 250308.and i have handover itto the following mobile store as follows: Ucom Technologies Pvt Ltd. navrangpura, Ahmedabad, Gujarat.then i got it replacement of v9m after 3 months, from where i purchased and again i faced the same problem of display, The job sheet no is : 14357.and i have handover it to the following mobile store:mDR Services India Pvt Ltd.navrangpura, Ahmedabad.Gujarat.Please make it sure, as im awaiting for a very long time to get repaired . Please consider it as a serious issue and i likely to know how long it would takefor my mobile would be handover to me..awaiting for your favorable response.Regards, Rajiv A.RKG HR Solutions.Business Development ManagerGujar at[protected]Get Yourself a

cool, short @in.com Email ID now!


______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________

Hi Sir/Madam,
I am Shyamala. My mobile model is Motorola U9. I bought the mobile on June 1st 2008. It is in warrent period. My complaint is charge pin of the my mobile has came out with charger pin. Then I fixed the charge pin. After that it is not charging. Can you please give a solution to the mibile?
Thank You.

i have Motorola F3c..there is this error which displays locked*1-100 on the screen..how to unlock this...plz help as sonon as possible

i last my cell motorola C168 on 25th july 2009, i have a IMEI number :[protected]
i want to block this cell, how to block this cell please suggest me

Thank you
Chetana R

motorola/motorola V6 — worst phone & service center

i purchased motorola V6 max mobile from Hot Spot mobile store, malviya nagar, on nov. 2008, suddenly its keypad not working (from june last week 2009), i run to hot spot mobile store for this problem, they adviced me to submit it for repairing in service center, b'coz its on warranty peroid, i submitted it, after a week they called me to collect it. but, its totally rubbish... my mobile was totally dead, its battery, screen, keypad all are dead. its not working anymore. i again complaint it to the same shop, then they took it as bounce case and resent it to the service center. i called them so many times, but no ans from that... i am still waiting for my mobile...every time i called they people telling me that it's still in process. and talked very bad...it's been almost a month. i request you pls take any action on this matter. if its not done well then provide me a replacement... or i 'll go through comsumer court.

awaiting for your reply...

Hiten
[protected]

I'd purchased Motorola V6 max nov' 08 from Hot spot mobile store, malviya nagar, new delhi. but from last month from today (29/07/09) it showed some problems. i.e. battary backup, low sound, one day suddenly it's keypad not worked. it's in warranty period. so very next day, i submit it to Hot Spot mobile store for repairing. they send it to the service center. a week after, they called me to collect the mobile but i was so surprised that it was totally dead. ater requesting a lot, i agreed to bounce it back to service center but it's so rubbish, i still wait for my mobile. i called so many times to the service center and hot spot shop also. but they are saying that it is in still processing. they promised me to give this tues but while i called they talked rudely...its almost a month.But it is enough, i visited there, thrice too. now, i request you, pls take any action on it or i'll go for consumer court.

Hitendra Singh Bisht
[protected]

I'd purchased Motorola V6 max nov' 08 from Hot spot mobile store, malviya nagar, new delhi. but from last month from today (29/07/09) it showed some problems. i.e. battary backup, low sound, one day suddenly it's keypad not worked. it's in warranty period. so very next day, i submit it to Hot Spot mobile store for repairing. they send it to the service center. a week after, they called me to collect the mobile but i was so surprised that it was totally dead. ater requesting a lot, i agreed to bounce it back to service center but it's so rubbish, i still wait for my mobile. i called so many times to the service center and hot spot shop also. but they are saying that it is in still processing. they promised me to give this tues but while i called they talked rudely...its almost a month.But it is enough, i visited there, thrice too. now, i request you, pls take any action on it or i'll go for consumer court.

Hitendra Singh Bisht
[protected]

Motorola/w270 — Worst Service

i Bought a new Motorola w270 mobile in Univercell on 3rd of July..
within a day i found that it has motherboard problem.. since i gave to Motorola Service Centre which is in Ethiraj salai.on 20 Th of July, they didn't tell proper response and phone numbers are always busy... after i visit there only i found that there are no land line phones avail...


I suggest to all...
Wont buy MOTOR phones...
because very poor Service

thank(wish) to redington Green Park, for not even repair the phone earlier at Green Park office.

This is to inform you that the staff of your Service Centre in Pitam Pura, New Delhi by the name of M/s Active Telecom, behaves very rudely. when I asked for the battery of my Motorola Razr V3i, they gave me a loose packed battery in polythene and sealed with a tape. The condition of the battery was so worse that even MOTOROLA was not written on the pack, and it was appearing as if the battery has been smuggled from China. Is this the way your staff treat the customers and overcharge them. For this loosely packed battery they were charging me Rs. 750/- without any Retail Price Tag on it.

It is a shame on the part of Motorola that in such a big way the customers are being duped of their hard earned money. If this would have been a Nokia battery, it would have been nicely packed and properly labelled.

Please let me know the Service Centre in New Delhi where I can get a genuine battery and not a smuggled one.

Hoping for an early action.

As i have experienced with motoroal mobiles it is not worth of what we pay...i advise people to refrain from purchasing it.

Ravi Ranjan Kumar
Business Manager
Verve Systems Pvt. Ltd.
cell:[protected]

Dear customer care IN-charge:

I am sorry to express my feeling about my w3i mobile having apeaker problem waited for my turn token No.46 after 2 hours . their were many cutomers with many big problems were attended immediately if you know them ver well so if you dont't know any one their then you are attended by another person and told leave your mobile a month communication is so important buying costly mobiles to have these sort of treatment and trouble with motolrola. theh must gave many centers to attend why Motorola co. is not given attention on after sales service it is astonishing and motorola is No. one communication I belives. I hope The concerned authorites will attend to make easy for servicing the motorola mobile.
thank you.

MY LIFE WITH MOTOROLA SET

I purchased a Motorola mobile set Model No. ZN 200 from M/S Fushraj Bachhraj B.S Road, CBR (WB) vide bill NO. 3124 dated 01.01.09 IMEI No.[protected].

On 18.04.09 the mobile showed memory card locked, then I took it to Motorola care at my nearest place Coochbehar on job sheet No. 467 dated 21.04.09 after two days they told me that it will repair only in Chennai. After a period of one month I received back my set after reaching from Chennai.

Then a new problem started of showing emergency only and network problem no signal or we can say bad signal where I used set mean at my home there it showed signal problem I observed it for two months in vain I have taken it back to nearest Motorola care on job sheet No. 663 dated 24.07.09 again they sent it to Chennai. After two months I received back my set in following conditions:-

1) Emergency only or signal problem
2) Very Low Audio sound
3) Video sound low
4) Volume key not working properly
5) No video recording to Memory card
6) And sudden automatically switch off

Over this much problem I used my set for maximum 4 months and rest it is on service till now it is on service at dealer of that mobile.

Sir, of these many problems for buying this mobile I got totally upset and no communication then how could I manage of believing your set and its care.

Sir, can you find any solutions for this set or it got repaired fully fine or it will run service centre to service centre. If it has to like this how could I manage?

Please help me in this regard

You’re Customer

Dear Sir,
I have bought new MOTOROKR U9 before two days only.My problem is when i have inserted 4GB memory card in my phone that time my mobile was restarted within 2min.Please give me solution for what i have to do.
My contact no is [protected]


Thanking You.

M/s Motorola India Pvt. Ltd — Mobile not Working (Not switch on)

I have purchased Motorola W270 in one and half year back, as of still it’s working fine, but since today morning (08-Nov-09) it's not working switch on. If I put in any other Motorola battery also is not working.

I have Moto F3 Model. But some days i have a problems with display. the display are not clear seeing white are extra and every point of screen are display is dim
please send a seeting for display contrast on my email add

hi, i m rakesh from ranchi.i have motorazor v9m reliance cdma phone([protected]).I am facing big trouble with it.some day it started giving problem while swithing on it.i take it to a motorola service centre, H B Road, Ranchi(jharkhand).I dont know what they have done but since then the phone is powering on but when any one calls to it the reply is this number is switched off although it is switched on.kindly solve my problem.i have checked the number in reliance web world and it is not blocked from there.i am suffering since 3 months.

hi, i m rakesh from ranchi.i have motorola v9m reliance cdma phone([protected]).I take it to the service center when it starts giving trouble while powering it on.I take it to the service center of motorola(H.B.Road, Ranchi(jharkhand)).Idont know what they did but since then the is working but when any one call on my number it replys that my number is switched off although it is switched on.i checked it on reliance web world and they said your number is not blocked from here.kindly solve my problem or guide me.i will b grateful.

i have Motorola F3c..there is this error which displays locked*1-100 on the screen..I am trying to get help to solve this problem but it seems nobody has the answer.

MY F3c on changing the sim has been locked shows locked 1-100 pls let me know the solution

Dear Same problem is with MotQh also, my incident are[protected]. I worte 17 mails and Submited handset four times to Motorola service centre but problem is persisting.
They are agreed verbally for the problem but says it is due to SMART Phone(motoq9h)

Even from customer care they donot talk properly or sometime disconnect the Phone.

Hi,

I had purchased Motorola L9 set through Hot Spot store in Garia
(Kolkata) last year on 29th May 2009. From Jan/Feb 2010 i am facing a
problem in my set - it is getting autorestarted couple of times in a day. I feel
it is a software issue and submitted the set on 13th March with the
hot spot store along-with care pack xerox papers which in turn they had taken
up with motorola service centre in Kolkata.They had assured that
it would be done at the earliest since my profile of work needs to be
in touch with colleagues all the time, but enquiring they informed me
that it would take 1.5 weeks. I agreed to that, but after that when i
checked with them in the 3rd week of march they informed me that they
wanted more time since nothing from motorla service centre was
informed to them and also the personnel who is in charge was not well
and was on leave. Then after enquiring after a few days they said that
the mobile would be handed over to me on 3rd April positively
understanding the urgency i had but told they cannot handover the set
to me before 3rd since they would get the set from service centre at
the mentioned date only.

Now calling them on 3rd i understand that the Motorola service centre people
are not getting one of the parts for replacement and delaying the set
handover.They now have given me a time for 10th april. I am very very
unhappy with the situation and feel that i have made a blunder in
purchasing a motorola set since they do not have the ability to repair a minor
problem in a set for more than 20 days and are also not providing me a brand
new set if they are unable to repair the same.They do not have proper answers
to our querries and do not care about the customers. Hope you understand the
situation and take proper action so that customers are not neglected
otherwise people will loose faith in hot spot centres across India.

Regards
Kalyan Banga
Director - Research
Access Markets International
Sarat Bose Road

# [protected]
IMEI No: [protected]
S.R.No B-56041

Motorola W270 flap — Problem in Flap LOCK

my moto phone has been buyed from indore since last 6 months its flap lock has been free its flap must be fall automatically when used its create prob plz give me soln of this and as soon as send address of moto care in jabalpur.

MOTO E BATTERY BACKUP

BATTERY BACK UP IS ONLY FOR 5 HRS (IDLE CONDITION)

Cheapest cmpny widout aany disciplne planning giving bad experiance to their customers having worst staaf .the compny should be baned in case of frauding.Fraud cmpny .

Motorola — they misused my cell when it was in service centre

[Note : Please go through the mail patiently and in entirety]


Customer Details :
Name : Rahul Roushan
Customer ID : [protected]


Retailer (Shop) Details / Product Details :
Retailer / Shop : Hotspots Retails Pvt. Ltd. (Moto Store, G21, Sector -18, Noida, U.P.) (Mobile # - [protected] / [protected])
Against Invoice No :[protected] / 31.12.2007
Date of Purchase : 31.12.2007
Mobile Handset : Motorola ROKR E6 Black
Product Sr. Nos. : SA3518A9166 / [protected]


This handset is in warranty and had a minor problem in a particular key, so this mobile was shown and given for repairs at the same retailer as mentioned above from whom it was purchased on 31.12.2007.

Mobile Handed over to : Hotspots Retails Pvt. Ltd. (Moto Store, G21, Sector -18, Noida, U.P.) (Mobile # - [protected] / [protected])
Against their service log sheet no. : B-6035 / 02.02.2008 (2nd Feb. 2008)
Product Sr. Nos. : MSN - F53AH42346 / IMEI – [protected]
Problem Mentioned : Keypad is Damage.

There was a call made by service executive on 9th Feb. 2008 and was intimated to us that it will cost Rs.600/-. So in response reply given was ‘please don’t go ahead with repairs/service we will be collecting it personally’. Mobile was collected on 16th Feb. 2008 from the same retailer/shop/service provider with a delivery stamp on log sheet.

The said mobile is used personally during the period when it was in service at the said store, it is been shown to the store and consensus have been done with the store in charge Mr. Mayank Jain (personal sms’s are sent, snaps of wive/family & sceneries are taken, alarms are set and ear piece is not working). So we humbly and sincerely request for a replacement of the mobile set at the earliest as it has lost its complete originality.



Sequence of Events -
1) 2nd Feb. 2008 Mobile given for repairs at the above said store against service logsheet - B-6035 / 02.02.2008.
2) Collected Delivery on 16th Feb. 2008.
3) While taking the delivery, same day at the same time, it was intimated and shown at the counter, counter executive –Ms.Manisha.
- Mobile was not repaired, But was used personally for sending sms’s on 6th feb. & 7th feb.2008, whereas on this dates the mobile was with the retailer/ shop/service provider for repairs (from 2nd feb to 16th feb. 2008).
- Also personal photographs/snaps are taken, photographs of wife making a heart shaped rangoli at home, family near the fort (heritage fort), garden snaps. All these are on the dates when the mobile was with the retailer/ shop/service provider for repairs. It was sheer personal use for leisure with family.
- And the Ear piece is not working, one cannot hear to the speech from other side after receiving the call. It has to be put on loudspeaker to hear to it.
- All this was mentioned and shown at the counter along with dates, consensus was made, manisha was the executive who had seen and accepted the facts along with other executives.
- But the executives had taken it dilly-dally and were going up and down in the shop with the mobile, even after accepting the facts. Ultimately were asked to speak to Mr.Manoj ([protected]) and shop was closed in a jiffy and rash without any courtesy (entire event of things were going on for 1hour 45minutes on 16th Feb. 2008.).
4) Atrocious, discourteous, offensive code of conduct on behalf of Motorola India Ltd. – Mr. Manoj – ([protected])
- Same day we spoke to Mr.Manoj ([protected]) (authoritative person as mentioned by the executives at the counter Viz Manisha).
- After getting the brief of the sequence of events, Mr. Manoj started covering the facts, telling that after service is done we need to check by taking snaps and sometimes sending sms. We said we buy the statement that he has said but snaps and sms’s for testing should not be personal in nature that to with snaps from outside the service area (of wives, family and scenes).
- Then he started with arguments that ‘you yourself might have done it. You all do it yourselves and then deny the facts, we know the culture and background where you come from’.
- It was informed to him that these sms’s and snaps are of dates when the mobile was with the shop for service and dates and timings of the sms’s and snaps are already shown to the counter executive.
- After all the arguments for 45mins, it was informed that he is working for Reddington and has nothing to do with this. He had asked us to get in touch with Hemant ([protected]).
- We were actually misguided and mislead. The behavior and accent was atrocious and not worthwhile.
5) Irresponsible, non-cooperative, rude, rigid code of conduct on behalf of Motorola India Ltd. – Mr. Hemant – ([protected])
- Mr. Hemant had taken a non-cooperative stance from the first statement without even listening to the facts or the issue, response was ‘I don’t entertain official issues at home, you can come tomorrow to office and discuss’, this was given in a real rude tone.
- After our persuasion and listening to the entire sequence of events, he mentioned that ‘I cannot help you, you can come tomorrow at office and discuss and also go ahead and complain’, when we enquired which complain should we go ahead with, should we go ahead with police F.I.R. to get it sorted out, he mentioned ‘its your decision’.
- Such was the code of conduct, instead of giving some solution, empathizing it was irresponsible, non-cooperative, rude, rigid behavior.
1) Had gone to the store on 17th Feb. 2008.
- On 17th Feb. 2008, we were continuously calling Mr. Hemant, Mobile was switched off. We had gone to the store, got to know that Mr. Hemant has not come to the office and got to know he is not an authoritative person who can help us. 2nd time we were misguided and mislead.
- We wanted to meet the authoritative person at the store, no one was ready to guide us as well no one had the identity of proof that they belong to the same shop and are authoritative.
- Mr. Mayank Jain took the lead from the store and said he is the store in charge and will take up the issue. After taking the brief, he had taken the mobile with the log sheet on 1st floor.
- Mr. Mayank, returned back and said, with an amusement on face that cannot do anything today as Sunday the service centre is closed so you give your nos. we will call you and give a solution.
2) From then on there is no response from Mr. Mayank, instead some person calls up from some where and says that we cannot do anything, we cannot help you but we will repair it and give it to you.

We are actually harassed and as a customer we feel that Motorola has ditched us with such a quality of service and code of conduct. Frustrations have reached a peak and feel that going with Motorola is the mistake that has happened.

Thanks and Regards,
Rahul Roushan
[protected]
[protected]@yahoo.com

Hi,

I am Dip, I have Motoroker e6 with a little bit problem .my camera is not saved photo ( photo capture failed ) and image to pixeleted .do u have solution??
pleas mail me

i want to get MOTOROLA service to the custamer

Motorola Rocker E6 — Side Key is out of order

Hi, In My Motorola Rocker E6 Mobile, the Side Key is out of order. so My Phone is locked. I went to the Motorola Service center in sector 18, Noida(U.P.), they said that side key is doesn't come in warranty and so you have to pay 550 Rupees and this time stock is also not available. Please come after 7 days. It is very ridiculous that Simple Side key is not available in stock and they are very irresponsible. They are not handling customers in proper way and it seems they don't want that customer come to them.
Please tell me why SIde Key is out of warranty and why always stock is not available to service centers.

I hve given my F-3 moto set for replacement . to redington service centre green park, n ew delhi and its about to complete almost 1 and a half month nothing has come till date.Service keeps on saying it will take a week, but after week nothing comes.

MotoStore — Not giving proper Answer

Hi,
My name is sachin. Four month before, when I purchased a Motorola Rocker E6 form MotoStore( HotSpots Retails Pvt. Ltd., G-21, Sector 18 Market, Noida, U.P.), there was a scrach card scheme. So i got 20% discount on my purchase. HotSpots executive told me that this discount would be send via cheque at your given address within 15 days. So i gave him my address (where i want to receive cheque).

But till now, i have not received any cheque for my 20% discount. I have also commnicate with HotSpot executive upto 20 time via phone and upto 10 times meets personnally with executive of HotSpots. These person did'nt give me any satisfactory answer.
It make me a very much irritation.

What should i do?

Your prompt reply would be appriciated.

Regard,
Sachin Gupta

motorola z3 — the worst service center

I had bought a motorola handset(motorola z3) on 14/10/07 from hotspot southex. within one year it had some problems in keypads and data cable connectins.Then i decided to go to motorola cervice center as my mobile was in guarantee period. I went to SMART MART STORES PVT. LTD. O-2, LAJPAT NAGAR-2, NEAR TEWARI SWEETS, NEW DELHI-24 ON 13/09/08.
There they check my phone and told me to come on 17/08/09.My phone was in good condition at that time only some scratches are there as they wrote in there report also.But when i go there on 17/08/09 they said it can not be repared or you pay Rs 4500.I said o.k. you give me my phone.When i saw my phone i was surperised its was broken from top and its sceen also had some lines on it when i told them they start to fight with me.Is this customer care, they are also spoiling the name of motorola.Inever suggest anyone to buy motorola mobiles. If someone alredy had, never go to motorola service center in any type of problem.

i purchased E-365 motorola on 25.05.2004 and it worked properly, but know the cell its completly dead i visited the service centre in chembur, they told this model part is not available with us, u try in andheri service centre .can u help .

i purchased E-365 motorolo on 25.05.06 and know the cell is dead i visited ear service centre i was told by the concern person that this model parts are not available with as you must try andheri service centre . pl mail me andheri service address .

My Motoslvr L7 cell phone was given for service under 1 year warranty perid for DISPLAY AND KEYPAD PROBLEM to this Redington service in Trichy, India.
while taking the compliant work order no 01135 they changed my original battery and instrument without any information.And its about to complete almost 50 days(17.10.2008), Service keeps on saying it will take a week, but after week nothing comes.Almost more than 10 times i went to redington Trichy.
2. they replace the KEYPAD and gave after 50 days (17.10.2008) .
3. when i got my cell back, they changed my original battery and instrument without any information.
4.when i got my cell back after one hour its NOT SWITCH ON .
Actually the problem was in DISPLAY AND KEYPAD, but they changed my original battery and instrument, when i checked with my mobile receipt.
This is nothing but an harrasement to cusotmer and bad quality of service given by Motorola service.
I need your support for the above issue asp.
Thanks in advance.

There is a very worst Customer Service, because i try several times contact number but they replies "Number is Busy".

hello sir,
i purchased mobile from reliance webstore ltd, my model no:- classic 762, date:- 2.8.08 from reliance world, kukatpally, sai vikram towers, hyderbad andhar pradesh,
probelm is before validty period i have given mobile to service centre for 3 times at REDINGTON, SOMAJIGUDA HYDERBAD.
so, at last they given on written letter with this probelm" PROBLEM FOUND WITH PLB ISSUE DOA". NOW, WE WENT TO COLLECT NEW MOBILE IN RELIANCE WEBSTORE LTD, BUT THEY REJECTING TO GIVE NEW MOBILE. i want replacement.if i did not receive, i will go for consumer forum complaint

my phone's camera is not working properly. And i am not able to find any solution. revert plz

my phone's camera is not working properly. And i am not ableto find any solution so plz revert my phone no. is [protected]

Hello SIr,
I have given my Cell - MotoRokr E6 for servicing almost 2 months back.
I have still not got it serviced though it is well within warranty.
The work order number is 2546.

I have continuously trying to reach the Service center as well as the Motorola cust care regarding the same, but not of much help.
I am very very dis- satisfied and disappointed.
Request you to kindly look into the same and resolve the issue at the earliest.

Thanks & regards,
Shilpa

Request you to plz consider asap..basis urgent requirement work order no.JA/MO/08/08368 Model: Moto Rockr in the name of Anuj Sharma Mob no.[protected] .Service station Jaipur

my phone is locked how do i unlocked my phone can u guide me plz.

Motorola/Moto Z3 — Company promoted me to replace the phone is failing to do so.

Sir,
This is Sekhar Nandi a resident of Visakhapatnam, Andhra Pradesh got many problems with my phone right from i purchased the phone. I have purchased the phone and till then i have got a problem within 15 days of the day of purchase there was a display problem and i asked for a replacement they advised me that they would solve the problem and assured me that i would not get any further problems with my phone but right from then i got around 9 problems after which i said them that i would log a consumer case they promised me to replace the phone and asked me 15 days of time but now they dragging the situation so that my warranty period gets completed and there would be no further replacement.
Please Help mee sir and advice me regarding this...

I have gave my W230 standared cel phone for sevice in your Coimbatore service center(no 94A prasad chambers R.S Puram coimbatore-2) on 13.04.09, Work order noCB/MO/09/00228, Now it almost one month past, my problem is not rectified, Whenver I ask your Service center, they keeps on saying it will take a week, but after week nothing comes.I request you to look in to matter and return my cell phone in good conditon.

Regards.
Basheer

i have purchased an motrolla u9 mobile phone on the day[protected] through an authorised delaer in trichy, i had an problem i.e., its a folding type phone in that the folding strip has been damaged i went to your Trichy Redington India Ltd., c70, 10 th cross "c" cross, thillai nagar, trichy -18, and gave it for service the work order no.TR/MO/09/00197 DT.16/04/2009 TIME 15:48:42 an service enginer named Mr.Sethu inspected and told its an physical damage we wont service in waranty and he said that if the spare is available only we will service and charge for it otherwise we wont service ? you have to service it were the spare available palce only, write now we cant get the spare for it because its an tedious job for us to follow the company and to get the spare out of it and he gave me an suggestion that you can go to redington service at chennai and get serviced then why you big companies are providing service centre at trichy answer me! as trichy service enginer sugestion Mr.Sethu you provide your service centre at chennai alone unnecessarly your are wasting your money as well as our money i think the service provided at trichy is just an post office for service centres,

motrolla is an nice phone and good models and advanced technologies but they wont provide an proper service centre to service if we are ready to pay also they want sales only not customer service

I purchases motorola cell on 29th July, 2008, at Roorkee, Dist. Haridwar,

After some the hands was not working, After some time Charger was not working. Now a days Mike of cell is not working. Moreover the Service Centre at Roorkee is also not working for the past two months. The shop-keeper denied to help any more and told us to contact the service centre, anywhere else.

Guarantee period is going to be over but the cell is not working properly for the last six months. Please do the needful and rectify the complaints. I have purchased the set from M/s Satguru Telecom, N.C.Ramchandra Market, Roorkee-247667.

Naresh Yadav
A-61, Shanti Nagar,
Roorkee-247667
Mob : [protected]

My motrola mobile phone MOTOROLA RAZR V3i has been stolen on 19/06/09. between 10am to10.30am
from
jatiya shakti sanga club
bhadreswar,
hoogly
westbengal
I will be obliged if you help me in tracing.details are
Model motorola RAZR V3i
IMEI No.[protected]
Contact No. [protected]
sumit ghosh

email [protected]@gmail.com

By sumit ghosh on Jun 22, 2009

I have lost my Motorola mobile having IMEI no. [protected] yesterday. I will be grateful if you help me in tracing the phone.

i wanna knw REDINGTON SERVICE MOTOROLA MOBILE SERVICE CENTRE
at MALAYSIA If any on knw plz let me knw

Dear all

Redington service center (coimbatore) is very good customar service, and best service&responce.
I am sure Redington should have more staff like them so that there will be more happy customers
like me.

i had purchased a set named motozine zn5 abt 5 mnts ago.since the time after 1 mnth i face so many problems including hang, slow, and what 2 say, i got fed up by it.

My motorola mobile phone Motorola l7i has been stolen on date 21/10/09 from 8:50 to 8:59
from Bhud, Baddi.
I will be obliged if you help me in tracing.details are
Model motorola l7i
IMEI No.[protected]
Contact No. [protected]
Ishan Saul
if possible block the phone.

jaipur service centre is completely mess. stolen of parts also happened earlier

Hi!
I'm Ronak Bhatt from city Baroda, District: Gujarat[India].
I lost my cell phone Motorola Z3 on 24 December, 2008 in evening. At that time was using Airtel Card. Details for my cell phone are as follow.

Mobile Type: Motorola Z3 [Slider]
Color: Black
IMEI No:[protected]
Th Original Bill with box is still with me.

So do me a ffavor & please to track my cell phone.

Regards,
Ronak Bhatt
[protected]
[protected]@yahoo.co.in

I have some mick/speaker prob from last 6 months, actually one fine morning i found that nobody able to hear my talking when i m listen everything, that's why i go to ur DURGAPUR (WB) service centre (M/S DIGITEC SERVICES) for repearing, after one day he told that ur rep exp is Rs-800.00 n it was goes to chennai, and on date 01.12.09 i ret back my L7i set after paying Rs-800.00, but now it was not given the battery back up. even receive maxi 3 calls it was go down n show LOW BATTERY.

now can u help me pls.
Swarup Banerjee
mob[protected]
[protected]

hi
i purchase my mobile from "spice retail ltd. shop no.3, ansal plaza, palam vihar, sec -18, gurgaon,
Tin:[protected], service tax no. AAACM0294PST001

Purchasing Date:27/06/2009

my mobile no.+91 [protected]
i have problem with my headphone . it is not working properly .i went to motorola service centre which located complete address: REDINGTON INDIA LIMITED,
M-47, Ground floor, old dlf colony, sec-14, Gurgaon (H.R.)
Tel:[protected]
LST/TIN No:[protected],
Cst no.:PKL/CST/1615/20.11.1996
AREA CODE:NA

work order no.:GU/MO/09/04617
WORK ORDER DATE :24/12/2009


I Use 3 sets of motrola .Motorola set good but its service is worst .i went to many times this motorola service centre after that record my complain for srvice .
i am unhappy for this sevice its a scam for customer .
motorola service center employee say me that your mobile warranty has completed as a date[protected] but as a my bill record its warranty end[protected]
if they will not change my headphone then i will go consumer court .thats my last decision

...i am very very unhappy for this service that time i thinking that i use other company mobile as a nokia, samsung, sony erricson

hi
i purchase my mobile from "spice retail ltd. shop no.3, ansal plaza, palam vihar, sec -18, gurgaon,
Tin:[protected], service tax no. AAACM0294PST001

Purchasing Date:27/06/2009

my mobile no.+91 [protected]
i have problem with my headphone . it is not working properly .i went to motorola service centre which located complete address: REDINGTON INDIA LIMITED,
M-47, Ground floor, old dlf colony, sec-14, Gurgaon (H.R.)
Tel:[protected]
LST/TIN No:[protected],
Cst no.:PKL/CST/1615/20.11.1996
AREA CODE:NA

work order no.:GU/MO/09/04617
WORK ORDER DATE :24/12/2009


I Use 3 sets of motrola .Motorola set good but its service is worst .i went to many times this motorola service centre after that record my complain for srvice .
i am unhappy for this sevice its a scam for customer .
motorola service center employee say me that your mobile warranty has completed as a date[protected] but as a my bill record its warranty end[protected]
if they will not change my headphone then i will go consumer court .thats my last decision

...i am very very unhappy for this service that time i thinking that i use other company mobile as a nokia, samsung, sony erricson

My motorola mobile phone u9 is out of order from last 5 to 6 months, I registred my complaint i had an problem i.e., its a folding type phone in that the folding strip has been damaged i went to your Redington India Ltd., F-46-B First Floor, Ramesh Marg, C-Scheme-Jaipur, and gave it for service the work order no.ja/mo/10/01149 DT.10/09/2010 an service enginer inspected and told its an physical damage. I am very sorry to say that today is 11-10-10, but my mobile phone u9 still out of order. I am not hearing any satisfactory reply from service centre. I will be obliged if you help me.
Narendra Kumar Gupta
Mobile No. [protected]
Model No -u9
won-ja/mo/10/01149 DT.10/09/2010

my notorola phone is not working, and i went to redington service centre and they told me my diplay is not working and will have to order a part, but since last one month they use to tell me it is on transit, after that they gave me atoll free no. i called there also but they also told me to inquire after 48 hours, now they don't atall repond, i don't understand such abig reputed company is not bothered to give service to their customer, then why they sell their phone and give promises,

i am great full thank with Redington India Ltd Service as These people are well Mannared and Doing Properlly JoB.I m belong with Lucknow City i am having a Motorola E6 handset Got best sevice within one hours.
Mr Manoj Tiwari reginal Manager Help me very care fully and he is very help full person Same time we get the service.

This is My request to all Of you If You are facing problem with redington call to Mr Manoj Tiwari 100% sure you will get the Positive response.his contact number is [protected].

today i am very much glad so i want to inform all complainer and redington high authority people.

once again thanks to redington service.

i purchased motorola ex 115, display was broken in warranty period when i go to redington they said they dont have display to change, they were helpless, they neither changed my mobile now this is almost a year they dont have display.so... dont go for motorola, very...bad service

regards,
rohit gupta
jaipur
[protected]

i want to know that there is any posibilities to get a panel for my phone. . .motorola zn 200. . ... . . .frm any o[censored]r service centers in kerala or tamil nadu. . plz inform me urgently...my phone num is [protected]. . .

Motorola — Problem in Handset C261

I have a Motorola Handset Model C261 purchased a year back.Suddenly from yesterday it abruptly switches off and than switches on automatically.I tried to discharge and again charge hoping that it will recover.But the same problem still lingers.Suggest me something which solve this problem.