Motorola Mobility Complaints & Reviews

Respected Sir.
I have purchased Motorola G 5 Plus through online amazon.in 16 June 2018.
Following problems I have face from Motorola as well as the Motorola Authorised Service Center.
1. The mobile sold with invalid service warranty which is against customer protection.
2. The mobile has been delivered with rear camera dust, simple service but the service center rejected to do service.
3. On approaching Amazon to resolve, Amazon asked Service Denial Certificate, which we requested Motorola to issue.
4. Though Motorola refused to service as the warranty is not validated, Neither put any effort to validate, and NOT GIVEN SERVICE DENIAL LETTER which they have denied several times to service.
5. On my mail to Motorola has updated warranty after 11 months and 10 days that is the mobile was given warranty ie on 30 June 2019 where as the mobile was purchased on[protected], and the mobile was practically covered warranty only for 20 days in its cycle, which is against the promise.
After getting warranty online validation, I gave the mobile for rear camera service, but the service center broke main display and and returned broken camera without servicing camera and demanding 4200/- for the service.
6. The mobile has minor scratches which happened recently, but the camera problem was with from delivery time.
7. Cleaning camera is very simple task, if the design is complicated and the service center breaks the display it can not be Customer Induced.
8. The service center broke the display but refused to clean the camera and demanded money Rs.4200/- and returned the mobile without cleaning Camera or servicing camera.
Now the mobile can not be used and my several request motorola has not been considered, simply asking money.
After I have sent mail that I will take up with consumer court Motorola sent mail accepting ownership for damage of the mobile, but failed comply and reverted their decision on my reminders.
I request your honour to kindly take up the issue and give me the justice and request for refund of money with damages as this has consumed my precious time and given me some mental disturbance.
Thanking You
Yours faithfully
D Srinivasa Rao
[protected]
[protected]@invoviz.com

I had submitted my phone on 31 may 2019 in moto authorize service center noida sec 15 they said the part is not available at the same then after 7 days my phone will be repaired ..bt after 7 days the still said the campony didnt send any part part over there .after 7 days still the same nd the didnt give me any satisfied answer from their side . now i want my phone get repaired as well as an one date ...

Imei : [protected]
Contact number : [protected]

Dozens of email and after that many reminders sent.

Its been 90 days now motorola return my working phone under warranty. With apologize letter and shut down your service swindle today itself, right before indian consumer rise and through your products out of our market.

Don't you respect indian consumer??

Never try to charge during guarantee/warranty period by fabricating consumer mistake. Its unacceptable.

Dear Sir/Mam,

Motorola service team is fabrication Liquid/physical damage as per there policy to bard me from warranty. And quoting INR 4, 807.00/- for repairing. I used device it’s been never in contact with liquids neither damage physically, it’s in working condition, only the below ½ inch screen is not responding.

On 21st Feb 2019 issue addressed to Motorola, after struggling with them they agreed to repair device and on 13th march couriered to service center. Again, after struggling on 23rd April 2019 they generated repair quotation. Today approx. 74 days of suffering they are bribing 20% discount on repair quotation in order to hide their serious crime against consumer.

Concerns addressed to brand Motorola:
1) Consumer paid well in advance and purchased device under the impression it will work as committed by brand Motorola. (Motorola Fails)
2) Consumer eligible under warranty to get it fixed on the very first day, 74 days and more of suffering is unacceptable.
3) Instead of apologizing Motorola came with an excuse and bribing 20%.
4) Consumer bought product for day today activities, from which Motorola bereft intentionally.
5) Moreover, intentionally fabrication of consumer mistake for own profit is Motorola’s swindle.

As chivvied consumer, written to them send Reminders, did everything from my end still they are holding my device and asking the price which literally am not liable to pay.

I greatly appreciate you taking the time to read and your assistance in this, if you need any further information, please get in touch on cell phone no.: +[protected] or email ID: pankaj.[protected]@gmail.com Yours Sincerely Appellant Pankaj Pratap Raghuvanshi

Yours sincerely

Appellant,
P. Pratap Raghuvanshi

I have ordered my headphones from amazon india. The product was working fine and suddenly stopped working after 15 days. I contacted motorola service center nearby me and they refused to provide me service. I contacted motorola customer care and they asked me to courier the product to their delhi service center. Now the package has been delivered and i'm not getting any confirmation about the further process. It has been more than a week.

I am really dissatisfied about ur customer service. Past 2 weeks before my phone have some issue... Charge is not getting to the phn after that we went to authorized service center they told us it's because of cable complaint. They told they will ordered. Now it's more than 2 weeks nothing happen. My phone is not working. Disatified about ur product and customer service

I had a moto z2 play and i was a happy customer for around 6 months from the date of purchase. After 6 months o[censored]sage, phone had a sensor issue and i have given for service. Post that initial service, i have given the phone 5 times for service for the same issue, on which 2 was within the warranty period. Motorola service centre at thrissur didnot provide me work card/reciep for these 2 times. Post the warranty, they provided me work card. Postall these services, they provided back my phone ties up with multiple rubberbands. Within few weeks, phone showed same issue again, for which i contacted motorola thrissur service centre and mr. Manikandan from motorola complany. Mr. Manikandan committed to replace the phone with a new one as the issue is popping up again after multiple repairs and the issue started during the warranty period. Later as advised by mr. Manikandan, i surrendered my old phone and box at thrissur service centre for which i have the recieved reciept.

I got no response even after few weeks and i was not able to contact m. Manikandan then onwards. Then we contacted mr. Anoop from motorola and explained all the history. He confirned the same over a conference call done with me, and motorola service centre. He commited to look into the issue and replace the device asap, but that never happened. Then on he didnot pickup my call for nearlt 15 times. Later, i was asked to submit the original bill at thrissur service centre by the service centre personals. O ther third day, i provided the original ill at service centre, for which i demanded for a recieved reciept. They were not ready to provide the same, behaved in very odd manner and humiliated me infront of other customers. Later, they provided me a signed reciept without seal for submitting the bill.

I owned one of the premium device of motorola. I had issues with the device, for which i repaired it multiple times and was not able to resolve. I contacted 2 persons from motoraola company, who stopped responding to my calls. I was humiliated at motorola service centre for asking a reciept for sumitting the original bill which was the last proof i had. Now, i have no odea where my phone is and in what situation. Is this the way your company treat your customers. I demand an answer as soon as possible.

Regards,
Samson.

My mobiles display was flickering and i had taken it to motorola service center (Prudent telecom services, tembhi naka, thane). The service center promptly replaced the screen. After a week i started noticing multiple problems with the phone. The problem were 1) proximity sensor not working 2) 6 dead pixels in the back camera 3) crackling speaker all these issues started right after the service. This is a clear indication that the parts in my new phone were replaced with faulty defective parts. I raised this concern with motorola service center but the are just willing to replace the problem parts. As this is a case of cheating on part of the motorola service center i am demanding a replacement as there is no guarantee that they will not do it again. Seeking your assistance in getting justice.

It was sad to hear from motorola india support that motorola india does not have an appellate authority for grievance redressal. The support on call and chat is the only option to voice concerns.

Respected sir/madam,

I have purchased a motorola z play phone worth 24799 from flipkart.com on 23/06/2018. Its screen is broken and i have given it to service center on 20/11/2018, since then the haven't repair it. Its been almost 4 months and i cant use the device i had paid for.

Please give me justice on that either by giving me a new phone with extended warranty or my money back.

Thank you

Your faithfully
Gaurav chauhan
[protected]

I have given my Moto g6 phone at Karamana Service Centre Trivandrum due to the complaint of overheating, battery draining and cannot view the incoming calls. They informed us that the phone is complaint due to water damage and they claimed that they rectified it. But there was no such issues of water damage with my phone. After service they returned me the phone for an amount of Rs 900, but the complaint was not rectified. Again I approached the same service centre and they told us that they will return after 3 days after servicing. Now they are telling that battery is completely water damaged and asked for an amount of Rs 5500 to rectify the same. The service providers are not genuine in their work, they haven't informed me about the issue at first and they are asking for huge amounts.

My motorola mobile's charging socket was loose. I gave it to lenovo moto service center, ganguly road, ranchi. They charged 415 rs for repairing. But at home same problem happened. I again go to them to show them that charging socket is loose but they said my charger is not working, i told them it is working fine with other devices. Then i purchased a motorola data cable from same center at rs 400/-. And having same problem. Now i want my money back or i m going to consumers forum. I will not wait forever.

I went to motorola service centre at yashwant plaza indore and they changed my charging socket but then also my phone is not connecting turbo charging... And they charged me 850 rupees and then also i didn't get my solution and i want my money back or i want my charging should be make it clear amyway... If this could not be done then i will register an fir against motorola service centre

I have purchased motorola x play mobile and using it (Invoice copy is attached). Currently, i am facing the issue of battery drain and i have visited the service centre of motorola and new battery requested a thorough job sheet (Attached herewith). But they fail to provide after-sales services and each and every time giving me wrong commitment and my issue is still unresolved. As a customer this kind of services not to be accepted. The company have to provide after sales services anyway to the customer. Kindly help me in this matter. Provide me with the services from motorola and help me out by instructing the company to take back their product. Please consider my above complaint. Hope for the best positive solution.

Further i want to add more information.in the company's website status of my repair is mentioned wrongly and displayed screen problem and it was resolved by them. But my problem is battery drain and still it is unresolved by them screenshot of the status is attached for your reference please help me out from the fraud company like motorola

Hi, i purchased a motorola moto one power on 09.02.2019 & have been noticing a huge battery drain issue in the phone from the very beginning. Now this issue has increased & i have found on their forum that other customers are also facing the same issue & the company states that it is our apps doing this. 100% full charged phone drops by 1% to 99% with just 2-3 minutes o[censored]se. They say it is 5000 mah battery but it cannot be true or even if it is the battery is very bad in terms of battery backup as it drains out too quickly. Kindly help resolving this matter or atleast ensure that the company doesnt bring out similar bogus faulty product in the future

I just bought motorola one power phone 3 months back i. E in november 2018.
I just faced music time and incoming voice issue in my phone on 28th january 2019. When i visited the service center on 29th january, my phone was properly checked by them and they told me that this issue will be resolved in two days. When i call them to ask the status of my phone on the very next day, they told me that phone motherboard will be replaced and it will take 4-5 days and when i asked them to give me support phone they told that they are not having any spare phone. When i scolded them on the phone that i do need a phone as its urgent as my office work is stuck then they told me that they will repair my phone as soon as possible. After two days i. E on 31 january i got the call from service center that my phone is repaired and they asked me to collect it. Now its exactly 10 days my phone is again not working. Just 10 days before my phone's motherboard is replaced and now i am again facing an issue. My phone suddenly got switched off and from last 1 hour i am trying to switch on it but it is not turning on. Battery was also charged. When i scolded them then only they repaired my phone soon otherwise i would have got my phone after few days.in 3 months i am getting the issue second time. My office work is stuck because of this and all the data which was there in my phone is lost as i am not able to turn it on.

Yesterday i went to moto service centre around 4 pm to get my phone examined. My phone had a minor battery issue and network problem it was all working except these minor issues.
When i gave the service agents my phone they took around 2 hours just to examine my phone and said my phone had been water damaged. But the fact is my phone did not got a single splash of water in its entire lifetime.
My device was returned to be in dead state, which was working fine earlier.

How moto to this to its customers. It all looks like a cheap tactic created moto company just because my phone warranty was about to expire. And when i talked to customer care and moto service they kept rounding the talk. They were saying everything but just not accepting the fact that they took the healthy phone and returned it to me in the dead state.
This so wrong on your part. If you would have given my phone back to me in the condition it was earlier, i would not had said anything but you people just played a wide scam with the innocent customer of your brand.

I am going to file a case in the court. I just recently came to know i am not the only one who was been played by your scam.

Don't try to take this lightly, just for cost cutting sake you can't play like this.

I am going to file a consumer court case definitely i my compensation is not paid. Such acts disturb the mental balance of the consumers. And it a shame for the big brand like moto. How could my phone get dead just by examining it. You could see in the attached pic, how my phone was given to me tied in rubber bands all around.

Moto g5s plus

Imei:[protected]

Service centre:lenovo motorola authorised service centre, aggarwal city plaza, no.156, near m2k,, maharaja agrasen marg, sector 3, mangalam place, sector 3, rohini, new delhi, delhi 110085

On 03/10/18 my moto x play had some charging issue. So, i went to krk solution marathahalli, bangalore they said some ic problem is there so it will cost u rs1450 then again after some days they said we need to change the battery and they chraged rs1450 again. And now after 3 month again that problem was showing. So now when i went there they did some thing but still my phone is not working. When i asked them about the problem they are not answering properly. They are saying may be some battery issue or motherboard problem.

They charged unnecessarily rs 3000/- because when i asked about the problem outside they said the service center didn't change any ic. They just change your battery and that is also not suitable for the mobile.

Their reception and technicians are not knowledgeable. They don't know what is the problem in the mobile. Even a normal guy knows better than them.

So my request is to take action against them. Why motorola giving authorization to such people, they are spoiling the name of the company.

I have motorola moto x4 mobile science[protected]. My mobile is on working condition and good in service but a little speaker problem. So i went to your lenovo motorola service centre new tech-jkh, address 102, paragon square 1st floor, s. N. Ganguli road, ranchi - 834001 at ranchi and after proper checking of my mobile then took for repairing as given service notes - speakcer mai awaj dab gaya hai, vide their service no.- soin[protected]-xt1900-2. After few hours i visited there service centre he told me that your mobile has been physicaly damaged screen upper right corner.
So please do needful action about my mobile moto x4 phone.

My mobile was switched off automatically and when i switched on it will be hang on their is no any function in mobile. Than i go to moto care for service but the service members can't repair my phone but the inspection charges 250 will be made from me.
The mobile cannot repair by them but inspection charges will be payment from me.
Motorola care - gandhinagar pada, balangir, odisha 767001

Bought mobile on oct 2017 and not yet faced any issue with mobile up to nov 2018. On dec had an issue with mobile gets automatically power off issue after receiving call. Then tried to switched off and on, but no response on that.

Then had a call to moto customer care and speak about this issue, they advised to handover to service center and same has been done. After few days, service center team called me and told to change the mother board of mobile and its cost around rs.4800 to rs.5300 (Equivalent to 95% of mobile cost)

Since mobile looks new and didn't get any abnormality, service team said. Then asked them what went wrong on that mother board, why its gets replacement. But they didn't tell anything. Then escalated this issue to customer care, they simply told go and do repair at your cost, we didn't do any favour of this case.

Request your support for this case.

Awaiting for your valuable reply.

Thanks & regards,

N. Balamurugan.