Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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1678
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
36
down
29

Phone:
Phone:
up
18
down
13

Additional info
Customer satisfaction rating
44%
Complaints
1678
Pending
0
Resolved
734
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (339)

Motorola Mobility Complaints & Reviews

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Motorola — moto e4 plus [Resolved]

 Jitu872003 on May 16, 2018
I purchased on[protected]
My phone started giving charging issue on[protected] not more than 10 days old
I called customer care on 6/7/8/9/10/11/12/13/14/15/16 i went to service center on[protected] even though the phone was in warranty i was charged 832 for phone repair and asked to pay 130 for cable exchange i had no option but to pay for phone repair even though phone was in warranty and my charger is still with service center at:
Lenovo exclusive, first floor, sunny paradise, tonk road, near gopalpura flyover, jaipur1st floor jaipur, rajasthan-302001
[protected],...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — moto e4 plus defective product received [Resolved]

 Hemanath12 on May 15, 2018
Dear team,

I bought my moto e4 plaus mobile through flipkart (Online shopping, order id:od[protected] site (Order date: mar 22, 2018 ; delivery date: mar 23, 2018).
Mobile stopped working and is switched off and not getting switched on after that, contacted flipakrt, told replacement policy is within 10 day s of purchase. Hence contacted motorola service team:

1. On 6-apr-2018, submitted mobile for service due to not powered on/ not getting charged. Later, on 07 — apr-2018 received my mobile with issue solved. Service engineers stated, its pcb mother...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola complaint no: 180407-011411, speed post tracking no; eu365798579in

 sharma.jitendar on May 14, 2018
I have sent letter to motorola head office by speed post (Speed post tracking no; eu[protected]in) gurgaon office with written complaint and not get any revert from them. I am following with customer helpline by calling or email. They are not helping even they are not replying me from last 15 days. However i have sent multiple emails. I have sent msg also from twitter. They are denied to repair my mobile under warranty. My mobile was not physically damage at the time when i submitted to service center. I have shared you pics of my mobile you can see there is no physical damaged. Service center team...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Motorola Mobility — complaint against motorola not repairing phone under warranty [Resolved]

 sharma.jitendar on May 14, 2018
Apr 30
To amrita, shapi, motorola, motorola, motorola, sudhin. Mathur
Hello team,

I am not getting any response from your end. Still my problem is not resolved

Regards
Jitendar kumar sharma

Mail delivery subsystem apr 30
Message not delivered your message couldn't be delivered to sudhin. [email protected]

Jitendar sharma
Attachmentsapr 30
To amrita, shapi
Hello team,

I am saying you guys from starting that my phone was for 1 hour with service center and they damaged my phone...
Complaint comments  Read comments Complaint category Computers & Accessories

Motorola — the product is not it working. [Resolved]

 Shailjamrendra on May 13, 2018
As i am residing in assam silchar i bought one mobile from moto e4plus through flipkart on 21 august 2017 and on 28 march 2018 it display automatically goes out i have given my mobile to authorised service centre in silchar assam two times and last time they dilevered me on 27 may 2018 but the problem was still unresolved and in between i came to my hometown uttar pradesh allahabad and again i have taken my phone to service centre in allahabad but there they denied to consider it in warranty period. They just said me that the service centre where i have taken my phone earlier is not authorised and...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto g (xt1643/ imei no. 351891083070893) [Resolved]

 Bipin Varshney on May 12, 2018
Now 12 days has been passed & i am not getting any proper response from service as well as customer care team side, they could not able to give me final receiving date of my device.
In between i have talked with pawan / arun (From service side) & ritu / ram babu / reshma mishra / manoj kumar & specially to mr. Numan (Customer care side).
Mr. Numan had confirmed me on last wednesday that he have already arranged new battery & device will be hand over on next day, but all vast & now i am getting frosted for my device....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — power key of motorola g4 plus [Resolved]

 Smriti0612 on May 10, 2018
I had ordered motorola g4 plus in january 2017 and my power key got misplaced in april 2018 and then i went to the service centre to get the problem solved and i paid them for placing the new button. But within 20 days the power key got damaged again and i again went to the service centre. Now they are telling me to pay the same amount that i paid earlier. Atleast there must be some warranty on that button. Also, their quality of the parts is so poor that they get damaged so easily. Nobody is listening to me and the staff is very rude. Its a big shame that such a big company has so poor quality...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — touch screen not working in g4 plus model, 4th time issue despite of repair. [Resolved]

 prafulla.thakre on May 8, 2018
I purchased a handset of motorola, model e4 plus on[protected].

Within these eight months my handset is in service centre for 4th time. First i faced the issue of ghost touch just after the 8 days of purchasing the handset. I gave handset to service centre, they told that motherboard issue has been resolved. I stared using handset and within a day i realize that issue is still there. Again i gave the handset to service centre which i received back after approximately 20 days of wait. This time they changed the touch screen.

Now, again i am facing the problems, touch...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — display broken by service center [Resolved]

 chaand soi on May 7, 2018
Moto 3g phone given for battery change and in result they broke display of mobile
This service center is in Bangalore 7btm layout
The service center is so careless and unprofessional that Mobile given for battery change on 6th may 2018 till next day they broke phone display.The technician at service center deliberately delaying the delivery of mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — delayed response from the lenovo service center [Resolved]

 Felici95 on May 4, 2018
Dear sir,

On the 1st of may, 2018, i took my moto x4 handset to the lenovo service center in sodala, jaipur. The handset's touch had stopped working suddenly even though it hadn't fell or broke. The staff of the service center kept me waiting for 5 hours saying that my handset will be repaired soon enough. The next day i called them and inquired about my handset. They said that they would call me and inform me when my handset is repaired. On the third day, they called me 3 times saying that i could collect my handset and it is repaired. After reaching the service center they asked...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — malfunction of moto e4 plus mobile [Resolved]

 appujaggu on Apr 30, 2018
I have purchased moto e4 plus (Iron gray, 32 gb) mobile online through flipkart on 09/10/2017 wide order id od[protected]. It start behaving erratic and functions start automatically, as it is under warranty so searched three authorized service center in bhilai / raipur through motorola service center locator site & contacted on given phone numbers all have denied for service center of motorola mobile phones....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — dumb motorola service centre is not giving solution of my problem [Resolved]

 Nikunj Bhargav on Apr 30, 2018
I already have submitted complaint against Motorola service centre I explained everything in that complaint about service centre how the treat their customers I visited that customer service centre 3 times still my phone is not working even now it's working worst then before still service executive are again and again telling me to visit same service centre. If they are not interested to solve my problem in 1st 3 times then why they will solve at 4th time I explained them but no one is ready to understand this. Now I am facing issues with network coverage every hour I have to switch on and off my...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — internal defective device [Resolved]

 Sachu10 on Apr 28, 2018
I purchased motorola mobile from flipkart, but phone having its internally network problem from start as my phone is in warranty but then that service center technician told me that sir this phone having network issue from manufacturer and i visited that service twice but nothing got resolved and also i complained to flipkart but they straight forward raise their hand and said sir nothing can be done from our side you have to coordinate with motorola brand, so my question is why motorola/lenovo selling such kind of phone and flipkart is helping to sell such fake phone in there indian market, so...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — moto 360 watch no repair available in hyderabad [Resolved]

 shanty choudhary on Apr 27, 2018
Hello,

I have my moto 360 first gen, purchased about 2 years back. From last month or so after a software upgrade the watch is loosing battery very fast & also not able to connect to my watch. When looked for a repair center in bangalore & hyderabad, they mentioned that they dont repair out of warranty watched. Need help to know the service center that can repair my watch. After sales service is very bad for this product.
Thanks...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — motorola service center hashe road branch is cheating customers [Resolved]

 Nikunj Bhargav on Apr 26, 2018
From last few days I am facing problems in my phone during application it closed automatically sometime as well as phone worked very slow and restart automatically and got hang so many times so I did factory data reset many times but problem was not solved so I visited customer service centre on 21st April my phone's warranty was supposed to expire on 23rd April so they did nothing they performed same factory data reset Nd handed me back. As soon as I installed app not all apps just 3-4 apps the problem was same so I called them so they said it's closing time we can't do anything come Monday and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — stolen my phone

 anilaksingh on Apr 25, 2018
Incident date - 25/04/2018
[protected]
Sir mera mobile room se chori hua hai. Hm log private company me job karte hai rotating shift m hm logo ki job rahti hai. Subha partner night shift karke aya tha uska ur mera mobile charging me laga tha, kch der ke lie bo neeche milk pouch lene gaya tha mai so raha tha usi beech me subha 6 se 7am ke beech me mobile chori ho gaya.
Sir pls mera mobile track kar uska pata lagae unme kch mere personal banking and company details hai.
Do mobile hai ek redmi 4, dosra motorola z2play hai.
Motorola (Mobile no - [protected])
...
Complaint comments  Read comments Complaint category Other

Amazon India / Motorola — denial of service denial letter by motorola

 Priscilla Scarlet on Apr 25, 2018
Sir,

I had bought an moto g5 plus (32gb fine gold) with order #[protected] on amazon on march 7 2018. The phone was bought as a gift and hence it was opened after 20 days. But the sim slot is damaged and hence the moto service center is not considering it for waranty service. When i contacted amazon india they are asking for service denial letter which the moto service center refuses to provide. Kindly help me.

Regards,
Priscilla...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto g4 plus charging wire has stopped working. [Resolved]

 aditijaiswal269 on Apr 12, 2018
Phone is not getting charged by the turbo adaptor. Wire of the charger gets loose or stops working. Also i tried using 6-7 different wires but due to turbo charging it does not support the wire from another company.

I even bought original wire from service centre of motorolla of rupees 600 but it has stopped working in a week. I have replaced it but, it has again stopped working.

I would request you to give a solution since its not possible spend so much of money on chrging problems.

It has been really dissappointing for me and i would also not recommend...
Complaint comments  Read comments Complaint category Movie Rentals

Motorola — motorola g5 s plus battery problem [Resolved]

 Dev tanwar on Apr 11, 2018
Hi team,

I purchased my motorola g5 s plus handset in oct 2017 from amazon. Now i facing battery draining problem. For that i went to one of your service center which is located in sunny paradise, tonk road, jaipur. They took around 5 hours to resolve my problem but still i am facing the same issue. They gave me the useless reason. I am not satisfied from their services. Please pass the feedback to the service center. And also advise me how can i resolve this issue. Waiting for your revert.

Thank you
Devender tanwar...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — all the apps crashing [Resolved]

 swaroop_123 on Apr 5, 2018
My moto g4 play has started malfunctioning from last thursday morning. It came out of nowhere. All apps started crashing one after the other and messages displaying like "map has stopped working", "messages has stopped working", "youtube has stopped working" even one message reads "google service framework has stopped working". Then phone starts its reboot cycle like in every half minute it restarts automatically made it completely unusable. The only way i could stop the process and switch off the phone is remove the battery. Then i went to the authorised motorola and lenovo service center. They...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

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