Motorola Solutions Complaints & Reviews

My 3 month old moto g 4plus fell in water n i took it to the service center. I was told that the cost of repairs was 10000approximately.in fact more hands the cost of the hand set
I refused to get it repaired. I was told that the mother board was affected
Within 8hours my mobile is normal with no issues.
I think the service centers just cheat n mislead ppl
How is this possible... A miracle???

Dear sir
I am using your moto e"3 power mobile. It is in warrenty period. One month back the mobile is not charging. So serviced the mobile your authorised distributor. But after reached my home and checked the mobile the problem is not rectified. So now visited your service. Centre he told is not covered under warrenty. So informed to your serviced centre and serviced the mobile under free of cost.

Rrgards
A. Ganesamoorthi
[protected]
[protected]@yahoo.com

I purchased my mobile moto g5 plus from flipkart site and its still under warranty. Yesterday my mobile screen glass was broken just from a 1 feet small drop that too once only from the purchase of mobile and i was shocked.. It got cracks easily. I am sure that my phone has a defective gorilla glass? Please solve my problem or please prvide a mobile replacement thanks. Here are the details. Imei 1: [protected] and imei 2 : [protected].
Serial number : zy223zffp5.

I bought moto g5 plus (Imei: [protected]) (Job sheet: sragr[protected] on may 17th, in september it wasn't charging from its charger. I went to agra sanjay palace authorised service centre on 23rd september, they took my phone along with its charger to check the problem and they told me that it's jack will be changed. They gave me a manually filled customer slip in which it's written that they will solve the problem and return my phone after 7 days that is 30th september. When i called them near 30th sept. They told me that it's motherboard has to be changed, they always make fool of me by saying that it's parts are not available and the problem will be resolved within 2 days. Sometimes they put my call on hold. Sometimes they refused to receive the call. Last i called them on 16th oct. They said that motherboard is there on their service centre and it will be accessed tomorrow so they will call next day i. E, 17th oct, 2017 near about 2 pm so that i would receive my phone at 4'o clock. But i didn't get any call. Next day i called on customer care service where i talked with a female customer care executive i told her everything about this problem and she told me that your complaint from service centre is forwarded on 6th october and she gave me the computerized job sheet no. Which should be given by service centre executive. She took my mail id, contact no., and name and told me that the consultants will call me after 48 hours. I waited till today, there is no call from them, after that i called again on customer care, again a girl spoke to me, i again told her everything about it and she also assured me that consultants will call me in evening. But till now, no calls here.in between i have also chatted live on your official website but they told me that your parts are not available and no replacement option even after my phone is in guarantee period. Whereas service centre person says that motherboard has arrived there.

Its 1 month going to complete. Now i am so much disappointed with this kind of service. I will never suggest anybody to go for motorola. The worst service i have seen ever.
If these people can't fix the problem of customer and can't make replacement then why the hell are they selling these phones in market. A customer here doesn't even know what should he do next.!
I just want replacement of my phone with the new one or i want 100% refund. You take your time to fix the problem with this headset but now i want to. I can't tolerate it anymore. Either replace it or i will go for customer forum.

Dear sir
Our mobile detail is attached in attachment. I gave my mobile which is under warranty on 9-10-17 to service centre ideal marketing company azamgarh up 276001 mob [protected]. Now he is saying that your mob can not be repaired.
Pls do needful action as soon as possible
Yours
Navneet upadhyay
Purkhipur koilsa azamgarh up 276142
[protected]
[protected]@gmail.com

No:soin[protected]. Product model xt1677. Customer complain code c0019-power on/off issues. Problem code:p0025-pcb assembly. Repair code:r0029-repl pcba-cannot rep/diag. Part no 5b28c07490. Please give us set immediately or replace set immediate. Otherwise i will go to consumer foram against you. From:rajan singhal s/o dilip kumar singhal agrawal mohall barmer rajasthan [protected] dilipsinggal1. [protected]@gmail.com

I purchased a moto g5 plus on september 9th.

It stopped detecting sim card on 26th september.

It was given to an authorised service centre for repair on october 4th.
Its been a 15 days now and now they say it may take another 14 days to get it repaired.
Now 1 month whole of warranty got over. I want to know what should i do next.
Or would i get a refund

Dear Sir/Mam,
I, Md. Merajul Islam recently purchased a mobile handset (Moto C Plus) on 18 August 2017, invoice no. FAAAHZ[protected]. Before 4-5 days suddenly it has switched off and not started yet. I tried so many times to start it, but not able to start it. Presently, I am without phone from last 4-5 days as it does not start at all.
Kindly change my "Moto C Plus" mobile handset and do the needful as soon as possible.

Note: Attached copy of invoice.

Regards,
Md. Merajul Islam
IP-72, IIT DELHI CAMPUS
HAUZ KHAS, NEW DELHI-110016
E-mail: [protected]@gmail.com
Mobile no.:- [protected]

My new moto g5s plus which bought on 6th oct it was very gud till date bt from today it has display dots which increasing constantly.. I want replace peice to peice replacement or refund all money i'm really really disappointed form moto.. I suggest all my friends bought moto it's gud ossom mob bt.. It get prob within 8-10 days which really bad... Do something.. Plzzz so i can said to all my friends moto mob ossom and also there service... Plz

After changing the display almost 7 time and replacement of phone 2 times. If you are unable to solve the problems then tell me and take this ### phone which is only made for service center. Each and every month I have to go to the service centre for the same issue . Without knowing the actual problem they just changed my display again and again after 5 to 7 days I can see the same issues again. Can you please please solve the problem or I want refund because I never used your device properly . I have some last job sheet number provided by service center and imei no [protected] look into the matter because I have only 10 days warranty left. Facing worst service experience ever.
Saurabh pandey
[protected]
[protected]

W. R. To customer reference no.[protected].
It was informed by the motorola india vide email dtd. 10.10.2017 that the malfuction spare part is unavailable at their ware house and may take few more days to repair the device which was bought by my son r. Prithvi chandra thro online amazon in may'17 and hardly worked for 3 months.
The device was handed over at the smart services, ameerpet, hyderabad on 5.10.2017 vide service record no. Srscd[protected]. The personnel refused to carry out the repairs.
Hence consumer complaint was lodged.

Location address chandigarh sco no 269 ground floor sec 32c near nirman cinema.
I went there in order to repair my phone but the person totally denied saying weren't is void where my phone is only 6 months old.. Misbehaving and smoking in office. If you are not going to do anything about it then i am going to consumer court in order to get what is needed to be done

I am writing this to inform you that i had purchased motorola g5 mobile phone approximately 1 and half months back. But i was continuously facing voice problem from my mobile. I visited to the chandigarh sector 20-d motorola (Lenovo) service center for the the solution. Firstly the service center make me wait for more than 2 hours and then they said me that there is a hardware problem in mobile phone so i have to wait for a week. Unfortunately after passing the10 days the service center people said that i have to wait for more days because the hardware part is not available with them, they will repaired the phone only when the company will provide them the hardware part but no specific time was given by the service center.. So please try to understand my problem and kindly do necessary action for my problem.

I have purchase motorola spn5913a mobile charger black | st24 charger online on 16th july. Its under 6 months warranty while purchasing. Within
3 months charger stop working.

Warranty
Covered in warranty
6 months
Warranty service type
Seller warranty
Domestic warranty
6 month

What to do? Should i get a new one?

Sir, this is rajesh from visakhapatnam, i am brought my moto mobile since 1month ago. Recently the earphones are not working well. Then yesterday i went to the moto service centre located at ram nagar visakhapatnam, then the service centre persions are not responding to my words and behaving very rudely. And are said to me we don't give warranty for earphones and giving very rude answers so please requesting to you sir please resolve my problem and take against necessary action again service center persions thanking you and requesting and regards

Sir/madam,

I'm using moto g5 plus. From the day one when i tried to connect to the wifi of my lenovo tab, it's showing "wifi connected no internet". I have tried to change ip setting to static condition & ip address. But no use of all doing this.
This happens only with my tab of lenovo.
Other than this tab it will get connected to every wifi.
Please help me to resolve this.

I purchased moto g5s plus phone on 20th sept, 2017 but the phone camera started facing problem. On 10th oct, 2017 i submitted my phone to motorola service center, mumbai and they assured me that the phone will be fixed in seven days. But today i got a call from motorola service center and they said that it will take another 10 days to fix.

I am really pissed off as this is a new phone and within 20 days of purchase phone started giving problems.

I want new a replacement of my phone.

Regards,
Dhiraj tiwari

I've been facing the problem of voice transmission on call just after 20 days of the purchase of moto g5 plus bought on 1st july 2027, the other end person cannot hear my voice at all. It's only when i use my ear phones the end user can hear me properly. Sometimes it works properly although with headphones but sometimes it's impossible to communicate without it. I've been to motorola service center once in august. They formatted my phone and it worked a bit well for almost 80 days. And now it has started giving me the same trouble again since last 3-4 days. Kindly do something.

I buyed a mobile on[protected] via flipkart. My problem is when mobile is not used for some hours after some time display will not work. I have shown in anwar times for the first they updated the mobile. Again the same problem has came second time they changed the motherboard. Again the same problem after changing the motherboard at this time also they updated. Again the same problem came. Please replace my mobile sir. Otherwise my father said he will file case on motorola in kurnool

I have purchased a mototrala mobile hand set (Moto c plus) on 26/06/2017 after 03 months the hand set show many problems like handset heat, slow ring volume, ear phone defect, sensore not work etc, i submitted my handset at mototrala service centre for repairing on date 06/10/2017 & they said to me after 4 days you can receive your handset in ok condition. I went to the service centre after 4 days but they said again to come next day, said the same again & again & i go to daily basis. At last i contact to customer care by phone they say to me you can wait for 2 months to receive your handset in ok condition. Now what can i do please say to me? Service centre name-creative solution, angul, odisha, 759122