Motorola Solutions Complaints & Reviews

Few months ago i bought moto g4plus which i found not functioning normally. Phone was replaced but the second one was also having the same problem, then flipkart denied to replace again then
After visiting moto service centre multiple times, still i'm facing the same issues.
Phone starts working automatically when it is put to charging.
They updated software multiple times, intense repair to the screen and later on display screen were changed but then also i'm facing the same issue.

I bought moto g5s plus from amazon a month ago (Sept 2017) and i'm already facing call quality issues. The other person can't hear me. Call goes on for a minute and then it's all blank... No noise. I have to disconnect and make a fresh call.

I'm using a vodafone 4g sim and a 4g plan in 4g area... Still not working... I feel like cheated and wasted 17000 for a brand new phone. Help me get a replacement or money back.

Manish

I have bought motorola z2 play on 6 sep 2017. U have clearly mentioned that this phone is water resistant but my phone is stopped working after dropping few drops of water on it. So i visited to the service centre but the attendent told me that it is out of warranty now and told me to pay 6000 rs for its repairment
Would request you to please suggest me something

I am using motorola turbo edition mobile imei number [protected] touch glass was broken, i gave it to satyam electronics dilsukh nagar hyderabad 500060 they told display need to replaced and they gave after 10 days i paid 4000 rupes for display damage on[protected], they told one month we wil give warranty
After 15 days means yesterday my display showing lines on screen today i went and told my problem they are telling internal damage was there we can not do anything they are simply ignoring my problem actualy they replaced display defectively and talking rudely and i paid 4000 for display damage after watching all these things i dont want to buy motorala phone again
Moreover i have done nothing and paying the price and how can i create internal display problem please sort it out as early as posible

Nearly one month back i purchased moto e4 plus mobile from flipkart... Recently some few days onwords my mobile touch screen is stucking suddenly and it is not responding to my touch and after some time it will be automatically working... So every time i am getting problem with this issue, i want to know why such type of problem had occurred... So can you please solve my problem as early as possible.

I have motorola g4 plus and my phone switched off automatically when it rings or any sound comes from speaker. When it is in silent or vibration mode there is no problem occurs but when it is in general or ring mode and on that time if anyone call me or msg me or any sound notification comes it switched off again. I tried factory reset but it also dosn't worked. I tried battery callibriration but it also fails and my battery also drains very fast i dont know why but it drains please but my very first issue is switced off problem. Please give me solution i m very irritate due to this.

I got my mobile yesterday through flipkart and opened it in the evening, after all tried to listen music but can't use but head set, because the head set jack is not working, i want replace my product or make it repaired to use normally without any problems, i think there is problem with head set inserting hole, please inform me what to do to make my mobile perfect, other wise please replace it

I had given my instrument bearing imei no. [protected] to service centre : in-003-bangalore, vide moto service record no. Srin[protected] on 04/10/2017 with a complaint "' instrument not powering on".
Now the issue is
1. To receive the instrument it took more than 2 hours.
2. To inform the nature of fault it took more than 1.5 hours.
3. Though the instrument is well within the warranty period, the service center refused to replace the instrument with a new one.
4. Even after 6 days i have not received the repaired instrument.
5. The phone no. Provided for inquiry in the the receipt/service record is not functional. ([protected]) thereby making me run around every now and then to the service center only to know that it will take more time 'as replacement part has not arrived'.
Why such a renowned company like motorola is taking so much time to repair through the company's service center? I very much left with no words to say other than the 'apathy' shown.
Mani reddy,
[protected],
[protected]@gmail.com

Hi,

The feature of cast screen is available in my moto g4 plus, but they haven't provided the button to make it enable in the device. I have contacted to live chat support team and every time they suggested to purchase cromcast device to use cast screen and motorola is not providing cast screen enable option in all other moto device. But i have checked in moto x play this option is available to make cast screen enable.

Seems it's bug in motog4 plus, the cast screen feature is available but can't use, and moto team suggested to purchase cromcast for this for which i will have to extra pay of cost around 3000rs. That means cost of moto g4 plus i have paid 14999 and now moto team suggesting to pay extra 3000rs only for bug solution they have in their device.

Bought moto g5 last month and the battery life is extremely poor. Even on an idle mode it discharges within 12 to 14 hours and when using wi-fi it discharges within 3-4 hours. And also the phone overheats during charging. It has been a big disappointment. Visited the motorola service center where i had to submit the phone for 3 days. On receiving the phone back, the problem still persists.
Expected a better built quality from motorola, it has been a shameful experience.
Awaiting a quick response from the company.
Contact : [protected]@gmail.com

My son r. Prithvi chandra working as a software engineer bought moto x force in may'17 thro on line amazon for rs.17999.
He carried his new mobile to achicago as he went abroad (Chicago, usa) for higher studies in aug'17. After a few days the mobile didnt work as its display failed. He faced problems as he did not have any other mobile.
With great difficulty he could send the mobile to hyderabad, india with invoice. Amazon delivery challan to me to show at service centre at hyd. (Smart services, ameerpet).
To the surprise, they informed that the device is not under warranty.
The customer is cheated and put to mental agony and financial loss.
The imei no. [protected].
It is requested to get the mobile repaired
The imei no.[protected]

Contact no.[protected]

Motorola service center near ks and ms reddy complex, hanamkonda, warangal, telangana, 506003.
This service center today i went to clean my moto g5+ mobile front cam which is full of dust. There the staff behaviour was rude, and not trained good. And finally i asked them the bill for which i have charged i. E, 250₹ they did not given, and said bill will not be given to the service!!! I can't understand the logic

Dear sir,
This is devraj from belgaum karnataka, i have purchased motorola e power on oct 2016, still it's on warranty condition but last one week handset is not working it means left side screen is not working i have given to service centr in belgaum karnataka, these people are not responding properly they are miss behaving to customers, for this matter they are telling it's not possible to repair, my concern is it's on warranty then what's is the problem to do and these people are working for solve customer issues or working for save companies money. Kindly look into this matter and resolve this issue
Thank you
Regards
Devraj mk
[protected]

I purchased moto c plus from flipkart and yesterday when i connect the device to wifi for start up the device it keeps restarting waht should i do? I also spoke to moto customer service they told me to replace it from flipkart or visit nearest service center. When i search about this issue i found out many peoples having the same issue after replacing it with new one too.

I am getting incoming calls in my moto g4 plus phone but numbers is not getting in dsplay please help me friends as early as possible iam getting so much problem & i am getting incoming calls in my moto g4 plus phone but numbers is not getting in dsplay please help me friends as early as possible iam getting so much problem& please solve my problem friends as early as possible iam getting so much problem

My handset moto m has dust on its camera lens. I had been to motorola service centre but they didn't clean it properly. And they are asking me to buy a new camera lens and install it in my handset. But its not even a year i bought this phone. I purchased this smartphone for clicking. Photon and recording videos but if my camera is only clear what should i do. So please i need a solution for this problem as soon as possible. What should i do now please help me.

I'm using moto x play model and i'm having problem in my handset is that i'm still not getting android nougat update in my device its very embarrassing for me because every moto x play which is nearby to me has already got android nougat update on the air but my device still running in android marshmallow and when i check for software update manually it still shows that your device's software is upto date... So please kindly send android nougat update on my moto x play of imei number — [protected]..
I'm really feel so thankfull to motorola if my problem is being solved as fast as possible...
My email i. D. — [protected]@gmail.com
Contact number — [protected]

Hi am ravi kumar. I am using my motorola m mobiles last 7 months and i had 1 year warranty too. And am facing major network issue and not getting 4g signal. I concerned motorola authorized service center for three times but they didn't resolve my issues. So kindly requesting that i need to exchange my mobile in a possible way.

Thainking you
Regards
Ravi kumar
Ravi.[protected]@gmail.com

Sir, i want to tell you that i have purchased[protected] moto m (4gb, 64gb) prise - 17999 / -. A few days later, on[protected], there was a problem of power on / off for which i had given mobile to the service center. He discomfort but was fine after a few days if there is a charging problem charging was late coming in his charging cable is too bad that the service center members said | new cable asked to take i'm not otg adopter except replenished 284 / - the charging cable from flipkart and other cable did not even detect seen by him / charging cable also detect now | i did the information at the nearby service center. They gave me a date of[protected] in the old job sheet by notigning the new problem in old job job sheet, while signing the engineer. On this date, i submitted my mobile again in the service center. Then they said that its charging port is bad and it will have to be replaced. We said, let's order it right. But now that the mother board will also have to change. 6 months is enough for mobile, see how such a big problem can come. I want to solve my problem as soon as possible. I have attached the scan copy of the job sheet provided by the service centre.
Thanks!

Dear sir,
I have summited my handset in autorize service centre, in thane.
Digital repair.
Eternity socity
Thane w
Submitted on 29 august, not handedover tilldate.
Very disspointed with a redicules service provided by motorola. Will nearby any motorola product. Very frusted with service. If your people care kindly give me a call.
Regards
Ameya dandekar
[protected]