Motorola Solutions Complaints & Reviews

Please note that i have booked motorola e4 plus (Xt1770) on 16/10/2017 and i have received the order on 18/10/2017 from that daye only the display was not working properly. It was blinking conteniously. So i have decided to go to servicer centre on 31/10/2017expected delivery is 03/11/2017 but they have not delivered the same. Which is in mumbai elephistone station, name of the service centre is lenovo service centre. Still the mobile is not ready.

Attached complaint receipt fyr..
Please help us to clear the issue urgently.

Within a month the motorola device is creating lot of problems. The company fails to locate number of service centers which leads to inconvenience of the customers. Company denies for replacement despite of providing degrading services and poor devices. Rather people go for a local mobile device instead of motorola. It's waste of money. Really cheap

Dear madam/ sir
I had purchased "moto e3 power xt 1706 white 16gb" handset through flipkart on (Invoice date[protected]. Mobile handset imie1 [protected], imie2: [protected].
Following problem is seen:
1) phone get heated with just 10 minutes of talk.
2) during charging the phone and charge both get heated.
I request for repair of the phone at the earliest.
Regards,
Vivek dudhe
Flat no2 (Third floor), sankalpa apartment, 1st cross, gandhinagar, dharwad 580008 karnataka
Phone: [protected]
Email: [protected]@gmail.com

I have handsfree which has low volume. I need it to be replaced as it is under warranty. I have gone to service center thrice for same issue. And still it is unaddressed. Service center don't have new handset with hands free to check my handsfree. They are testing it on old appliances, which is not acceptable. I want it to be compared with new handset to compare old one.

Please look into this.

I purchased moto e4 plus on july 24 th and from the first day itself phone was having issues, i given to service centre and they have done software update but still the problems hasnt resolved. After that i had given three times to service centre but still they couldnt resolve my issue and they have asked me to contact motorola customer care. I have been trying to contact with them for the last two months. Still they will tell that our higher team will resolve the issue with in two days and never bothered to contact me even through mail or by phone. Its been pathetic service from a renowned company like motorola. Iam planning to put a file against motorola in customer court.

Patiala motorola authorized centre named as network business group, i went there yesterday at exactly 5.50 pm, centre 's timing on google is till 6.30pm. I asked the reception lady to just give a quick check on my phone just to know if it's treatable or not. Lady responded as i quote "centre is shutdown come tmrw". I told her i am a doctor and i just took an early leave to only fix my phone. Again the same old quote was there that the centre is shutdown however it was only 5.55pm. I have been using all kinda moto phones from the last 3-4 years. Never expected this kinda dealing. Hope u will take some action.

Was purchased moto g5 s plus 17.10.17 i was start to use 8 days before i find phone not charing and fully hanging i given to authorized service center (Digitel communication) they change the motherboard and they damaged my phone now they saying now going to changing phone case panel so i purchased manufacturer fault mobile so please kindly give replacement

Hi sir,
I am using moto g5s, only 45 days old have got a touch complaint, so i move to motorola authorized service center in coimbatore. So i got disappointing very poor customer service not even got responce properly, working employes are rude and harsh behaviors (06.11.2017) on tat time i give service but till now not even get my phone. But he promise me to give a phone on (09.11.2017) till now not even responce me. Very very very very poor customer service, and definitely am not going buy a new moto phones and not even recoment my friends also very poor and worst service. Moto service coimbatore branch no: ([protected])... Any way thanks for your poor sevice. If any possible contact me: ([protected]), ([protected]).

The service center said that the data cable tho my device is not working that is why i was having charging issues.
That said it is replaceable because my device and its parts were under warranty.
I said them to give me the new the data cable. They said we dont have it. Come later from 7-10 days from today.
They also did not provided me spare data cable for the time being my cable is replaced. Data cable is such a small part why didn't the service center had it with themselves. Its been five days that i haven't got my data cable and i know what problems i am facing to charge my device.
This same thing also happened with my friend also in the same service center.
That's the way moto gives after sales service to its customer.
I would have recommended people to buy moto because of good phones but would not recommend them due to the bad after sales service.

Vibhor mittal
[protected]
[protected]@yahoo.com

Moto e3 power (Black, 16 gb) - product under warranty

I bought moto e3 power on[protected], suddenly in may 2017 it started the charging problem that : gets only charging symbol and light but charging was not done.

I went to service center of lenovo/motorola with same may 2017, as it was in warranty they repaired it & given back.

Today on[protected] same problem arises again so i went to service center of lenovo/motorola with same, now facing lots of problem to get it repaired as there was only 15 days of warranty remain.

When i asked them why the same problem is occurring again, they replied :
Its electronic and don't give any warranty of the same, next time you have to pay for the it, though the same problem arises as your warranty end on[protected].

I am not happy with the service and the response that i got, also im worried that if same problem occurred again i will have to pay for the same reason and service is being offers with filmy reasons. Please give some valid solution for same. Else i will have no option but to go to consumer forum.

Please find the product details
Moto e3 power (Black, 16 gb)
Imei [protected],
Model xt1706 & 1700

Service center details : kunal telecom - pts
Address : shop no 3-4, trimurty complex, near swarkar statue, nirala bazhar, aurangabad 431001.

One more pint for your notice, my family has 6 motorola phones and out which 2 are same moto e3 power, we have never raised such issues as they all functioned fine, but phone with imei [protected] not having same problem after repair even in warranty is something very serious and feeling cheated of rs 7, 000/-

Invoice number : f0yqk[protected]
Please ensure quick disposal of my complaint.

Phone number - [protected]

I have purchased a motorola e4+ phone in july from flipkart.
In the begening it working nicely not properly with hanging but due to cumbersomeness i ignored that one.
But not it's difficult to handle with it.
Whenever i want to charge this, i have to face problem with it as that this is 2 year old device., because it's not start charging.
My whole day fight is to charge my phone.
And even it's charger is not universally perfect i. E. Not fit in the switches, looses in the switches but that does not means that my phone not charging due to charger problem. I have charged my phone with other motorola phone earlier when it charge perfectly then it charge easily with otgers but not with mine. So totally my experience is worst with motorola. Btw
Please resolve this issue as soon as possible..

Motorola g4 mobile set purchased from usa is needed service to rectify it's sim slot as it is not responding even after insertion of sim, i mean after insertion of sim it showing "no sim"the service cell in kolkata is saying it is out of their perview as it bought from usa and we do not have any access to provide service of mobiles bought from other countries

I bought a MOTO Z2 PLAY MOBILE fone on 02/10/2017 and now I facing a display light problems, auto off. I have submitted my fone in Moto service center ( SS Electronics CCI) in Hyderabad. They repaired my fone three times but problems not solved. I have bought many Moto phones and all-time Moto frustrated me with his poor class servicing. So now replace the mobile bye new one or solve the problems. Otherwise I will take strictly action against Motorola company like consumer Court or etc.
[protected]@gmail.com
[protected]

I got my brand new moto g5 plus from flipkart and it had issue with it's ringer and video calling then i replaced the product. Again problem was same, replaced product also had same problem. So i repaired my phone from authorised motorola service centre, prime mall, mumbai. But in just one day o[censored]se i have same problem. What kind of repairing is this!! And whats the issue with moto g5 plus. I am totally dissatisfied with the service.

I hav given my motog4+ mobile in a service centre in bapuji bahar bhubaneswar.. Only my power button was broken and they promised to give it back by 5 days and now its been more than 10 days and whenever i call them they say that part has not come.. Does it really take so many days for a mere power button. Service here is too bad and when i asked them atleast tell me the exact date.. The one over phone asked me to take back my phone without even repairing it. Who will compensate my loss of not having a phone for more than 10 days.. Please help me out here

I bought moto m mobile 4 months back. While going on the way to home from office i had kept phone in my pocket as usual. It was raining that day & the jeans pocket became wet & the mobile display was not working.

When i took the mobile to motorola service center they told it will not cover under warranty & all. Such a delicate mobile why are they telling water resistant & all they are simply bluffing the people.

Jayanagar motorola service center is the worst service enter i have ever seen they are such irresponsible person not even cared for this issue.

I recommend not to buy motorola mobiles.

I am sachin nandanwal from indore... I have bought a moto g5 plus before 2 months but i found a major problem in my device which is "my phone stops vibrating several times". I already submit a compliant in service center in indore "gayatri incorporation" but they are not doing any thing.

I submitted my mobile phone three times for same problem and every time they said that they repaired the phone but actually they are not doing any thing they just kept my phone and return it after 4 days. Not working on my device problem. So please give me the proper solution of this.

I attached all the job sheets regarding this case i hope you will reply with a solution

Hi my self manish shukla i bought motoe4plus just 10 days before. Till 1 -2 days it was ok but after that i started facing problems in handset. For the display issue i visited to service center also but my phone's problem is still as it is. Now i want replacement of this product. Please help me out asap. Just give me idea where should i go for the replacement. Because only 2weeks is paased when i bought this phone.

Dear sir
I have submitted my moto g4 plus for repair to your rewa mp service centre. The cell is in warranty and they asked me for 4000 rs for pcb replacement. They said the invoice will not be given for the above. I raised the issue and emailed to motorola but no action is taken so far and no response was given. It's been a month neither my mobile was repaired and not i heard anything from the email.
This is highly disappointing. Please look into the matter and resolve.
Thank you

Naveen kumar ahirwar
[protected]

Hi sir..
I am vinayak malavade, from kolhapur.. My motorola g2 handset m buying before 2yrs ago... Such good product but... Service very bad... My handset my mobile i had given 3times, but now i have taken the lock key and volume key in the service center.. Please tell me.. Now how do i reduce the voice and how to lock the cell... Otherwise we will go to the consumer court.. So please you can co-operate.. You will boycott your product.. My all frinds trust to my first handset moto to all frinds use moto handset... So please... Very bad experiance...