Motorola Solutions — moto g5s not on/off and screen blank. | |||||
Dear concern, I m parshant kumar from faridabad and i have newly purchased a phone moto g5s. Finally 4 days is normally working but overheating while charging. 5 days morning time phone not on/off and screen blank and showing moisture in both cameras and i really not know where moisture comes in phone. After that i have decide to go to the store & service centre also but problems not resolved. Service centre says the phone is liquid damage and mother board & display dead. Neither phone replace by the store nor phone is ok by service centre team in warranty period. Finally tell me where i am going for this problems. Dear sir, i m really tired with moto service. Please do the need full as soon as possible otherwise we have to going in consumer court. That's it. Your truly tired consumer Pashant kumar Ph. [protected] Was this information helpful? | |||||
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Motorola Solutions customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
dear Concern,
I have purchase moto G5s from Xtraa Sales, NIT 5, Faridabad Dated 17.09.2017.
After a day phone heating problems while charging but I think that this is normally problem so I don't worry about the same. But Dated 21.09.2017 morning time, phone suddenly off and screen blank. Neither phone on/off nor showing any improvement.
Same day I have go to Service centre but they are denied to solved my problems or they want charges before checking my phone and said please first go to Store where I have purchased the device.
but same day I have also go to store but they are also denied to replace the device under 7 days from purchasing. and they also said please go to service centre and we are not responsible for the same.
finally I am going to service centre, they opened the phone after humble request, after that they said the phone is liquid damaged and Mother board and display damaged.
I am truly confused why are say like this that phone is Liquid Damage.
Neither any person support me nor any reply from your side. I am Truly tired this type pathetic service from MOTO.
kindly replace the device otherwise we have to take hard action against MOTO services.
and I am I'll continues texted this forum against MOTO till my phone replaced or re-repaired.that's it.
thanks,
Parshant Kumar
Ph. [protected]
I have purchase moto G5s from Xtraa Sales, NIT 5, Faridabad Dated 17.09.2017.
After a day phone heating problems while charging but I think that this is normally problem so I don't worry about the same. But Dated 21.09.2017 morning time, phone suddenly off and screen blank. Neither phone on/off nor showing any improvement.
Same day I have go to Service centre but they are denied to solved my problems or they want charges before checking my phone and said please first go to Store where I have purchased the device.
but same day I have also go to store but they are also denied to replace the device under 7 days from purchasing. and they also said please go to service centre and we are not responsible for the same.
finally I am going to service centre, they opened the phone after humble request, after that they said the phone is liquid damaged and Mother board and display damaged.
I am truly confused why are say like this that phone is Liquid Damage.
Neither any person support me nor any reply from your side. I am Truly tired this type pathetic service from MOTO.
kindly replace the device otherwise we have to take hard action against MOTO services.
and I am I'll continues texted this forum against MOTO till my phone replaced or re-repaired.that's it.
thanks,
Parshant Kumar
Ph. [protected]
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