MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Hello sir, i have purchase a data card no. [protected] 1500inr and activated Time:[protected]:04:03. But regular face speed issue. MTS always telling speed up to 9.8MBPS but i have getting speed 100kbps and some time not connected with network. Then i have complaint many times with phone and emails. Detail are as under 19-JUN-2014 00:11:23 - complaint no. JUN/79796 22-JUN-2014 23:51:34 - complaint no. JUN/94194 23-JUN-2014 22:04:03 - complaint no. JUN/97288 24-JUN-2014 22:25:12 - complaint no. JUN/100301 01-JUL-2014 14:09:44 - complaint no. JUL/2255 And also many emails to [protected]@mtsindia.in but can't get any response form the provider. I am a website developer my all work related to internet. i have lost my many clients in between these days. and loss of money also. After this provider send me Rs. 973 bill on 16-JUL-2014. Now he send me a notice form tis hajari court and demand 973+500advocated charge What can i do please help me

sir i purchase dongle of mts on 18/9/14.On that time i got 10 g.b. free from mts co. is cutting my mb i had also complain on [protected] they register my complain my complain no. is nov/16000 but they call me after 7 days they said no problem now it is ok. But on that day i saw my 300 mb is cutted . Sir i use dongle i check 900 mb after that 600 mb left like this mts is cutting my m.b. with out use.Sir kindly reply me. on [protected] or [protected]. I hope concern authority will work on ly complain. Thanking you Yours obediently Ashish kumar

I have purchased MTS data card with 999 plan. As per the plan 40GB download limit and 9.8MBps speed. I am using more than 5 months. I have tested Net speed, it is not reached 2MPps. I have mailed to their mail id. They told you are getting normal net speed(1.x) for browsing. I am not satisfied with their response. So kindly accept my complaint and resolve ASAP. Regards Krishna

Hi I am writing this as the last resort after losing all my patience and faith and must hoping if this mail can turn around anything for me. I bought wifi connection of MTS- [protected] May 2014 and was committed speed o[censored]p to 9.8 MBPS. But unfortunately, I never got speed more than .09 mbps. Now that’s not even 1% of what was committed. I have been continuously raising complaints and wasting my time with customer care and listening there same responses every time that there is a network issue which will be resolved in couple of days. It’s been almost 7 months and I am still waiting for those couple of days to get over. I have been paying my bills on time(Rs 1122/month) though. Till now you never had to worry about me as a customer. All the worries have been limited to me only. So now I am hereby raising my hands and want you to immediately discontinue your so called Wifi service availed by me and sell your worthless service to fool around someone else like me. I hereby ask you to refund my device money and the Bill’s paid by me for virtually availing nothing from your end. I had various other platforms to raise my concern(twitter/facebook page/consumer forum) but I am writing you first. Let me know if you can help me with this or I need to take it further to get me justice in return of the harassment your company has imposed on me. Below are my connection details: MTS [protected] Name: Rajesh Beniwal Address: 2557 first floor, sector 46 Gurgaon- 1220022 Regards, Rajesh Beniwal [protected]/ [protected]

I purchased MTS MBLAZE datacard last month. I asked for Rs.550 Plan. But the executive Saravanan (Avadi) wrongly filled it with Rs.999 plan. Before activation I have called to their toll free no[protected] and asked me to map me to Rs.550 plan. They said that in Chennai they don't have Rs.550 plan and said to use Rs.799 plan. So gave my datacard no to them and asked me to map to Rs.799 plan. They agreed to change. Before activation of my datacard they had their field visit to my home and a tele verfication. During both the field visit and televerification I have asked to change my plan to Rs.799. They agreed to change and activated my connection. After activation I called the next day to their customer service to check my plan they said I'm mapped to Rs.999 plan. So I was totally cheated right from their sales executive, customer service executive and field executives. Then I called their customer service no frequently to check up my plan. One of their CC executive told that I can change the plan after first month and Rs.799 can be activated from second month. But today when I called back again their CC executive Radha informed I could request for plan change after 15th November that is after my first biling cycle and the plan will be changed from third month. Then I told her about all the wrong things they have done to me and spoked to their TL Priya. Priya told that she will escalate my issue to the concern department and get back to me within 24 Hours. She called me back today (11th november 2014) and said that in initial documents its mentioned as Rs.999 (this was filled by their sales executive Saravanan in Avadi). She then said I could only change plan to Rs.799 after first bill and it will be effective from third billing cycle. Then what is the use of Field Verification and Tele Verification...??????????????? I agree to be in Rs.999 plan for first two months if I didn't say to change my plan to Rs.799 plan in your televerification. MTS - Can you guys check my call histories to check the details??????????????????? I thought MTS is the MOST TRUSTED SOURCE for using internet. Because of this experience I'm forced to say that your MOST UNTRUSTED SOURCE. Is this the way you treat customers???????????????? My contact no: is [protected] Name: SASI KUMAR K

Hi, I purchased an MBlaze device worth Rs 2500. Within 4 months device became dead. The warranty period is one year so I called customer care and they told me to go to Bikaner(500kms from my city). I was not satisfied with the response so they told me to go nearby shop and submit the dongle. It took me 20 days to receive the replacement dongle. Still the replaced dongle is not working and they are saying some EsN number mismatch. Customer care is asking for one more replacement(means 20 days more without internet). That is absurd, I didn't buy mblaze to be without internet and keep visiting to service center. Further they have blocked my number too, so that I can't contact them again. Moreover I had 4GB balance in my device which they have forfeited. My life will be much easier if I buy a new reliance dongle and go to consumer court for pathetic services by MTS. Go for reliance or Tata indicom. Do not by MBlaze. My particulars: Contact [protected] MTS number:[protected]

Hi, I purchased an MBlaze device worth Rs 2500. Within 4 months device became dead. The warranty period is one year so I called customer care and they told me to go to Bikaner(500kms from my city). I was not satisfied with the response so they told me to go nearby shop and submit the dongle. It took me 20 days to receive the replacement dongle. Still the replaced dongle is not working and they are saying some EsN number mismatch. Customer care is asking for one more replacement(means 20 days more without internet) That is absurd, I didn't buy mblaze to be without internet and keep visiting to service center. My life will be much easier if I buy a new reliance dongle and go to consumer court for pathetic services by MTS. Go for reliance or Tata indicom. Do not by MBlaze. My particulars: Contact [protected] MTS number:[protected]

I stopped using my MTS internet connection (ACCNT NO:[protected] along time back since the Sales representative sold the connection with false offer - high speed and good network. Being disappointed and facing alot of techinal issues I confronted him many times, BUT HIS RESPONSE WAS - "I need to call up the customer care and upgrade the plan'. When I called to change or deactivate my MTS connection, the customer Care said " I cannot cancel or change MY subscription until 3 months. Since then, I faced many issues - The customer care HELPLINE WAS NORMALLY DOWN OR GOT RESPONSE FROM THEM AS - re-install the device every time i face an issue. After months of hardly using the connection and requesting the customer case - my connection finally got deactivated. I was asked to pay the amount which I was not payable for. I kept getting calls and then FINALLY I STARTED GETTING RUDE CALL FROM SOME LAWYER ASKING TO PAY Rs 1560/- OR I WILL BE SUED FOR FRAUD. One of your MTS Representative, Deep Kumar (as he called himself and Emp ID - 014545) was constantly intouch with me and asked me to do settlement for the 1250/-(gave me a 20% waiver). HOWEVER, he said that full and final settlement letter will be sent through postal mail only after the payment has been received by MTS. They even refused to accept online payment and asked for cash payment since the process time would take shorter in cash payment. I did not agree to this initially but because I continuously received persuasive calls from them and scared for the fact that I have to face the court for the first time, ON A TRUST BASIS - I agreed to pay after confirming the details with Deep Kumar's supervisor. The fellow who came to me for cash payment - also confirmed the same and said that the full and final settlement letter will come through postal as the CS has promised. I paid the said amount 1250/- in November 2013 and since I was still little unsure I asked your MTS representative to write "settlement paid" with a pen on my received receipt for my satisfaction. After that, I did not receive any letters. I even called up the customer case to confirm but they said - they have not received any update on my payment yet. Assuming, the settlement has been done, I stopped worrying and chasing to confirm the payment again. NOW SUDDENLY AFTER 10-11 months - I RECEIVE CALLS AGAIN STATING THAT I HAVE A BALANCE TO PAY AND THE AMOUNT I PAID WAS NOT SETTLEMENT AND THE GUY DID NOT INFORM ME THAT THE BILL WAS AGAIN GENERATED SOON AFTER I PAID. TODAY, I RECEIVED A CALL FROM A RUDE LADY STATING AGAIN THAT I HAVE A FRAUD CASE (exact word - dhoka dari) AGAINST ME AND THE POLICE IS GOING TO ARREST ME AND HENCE I NEED TO TALK TO THE SAID ATTORNEY AND SETTLE THINGS. IS THAT HOW YOU TREAT YOUR CLIENTS FOR TRUSTING YOUR COMPANY. I PAID YOUR REPRESENTATIVE THE AMOUNT HE QUOTED. AFTER HE MADE NUMEROUS CALLS ON TRUST BASIS THAT MTS WILL MAIL THE SETTLEMENT LETTER LATER, I PAID. I EVEN TOOK YOUR REPRESENTATIVE DETAILS, NOW AFTER 10 MONTHS - I AM REALIZING THAT YOUR REPRESENTATIVE COULD HAVE GIVEN ME FALSE DETAILS. I AM SHOCKED AND HUMILATED - THIS HAS BEEN SO MENTALLY DISTURBING FOR ME TO RECEIVE HARASSING and CONTINUOUS CALLS IN FRONT OF MY COLLEAGUES AND OFFICE MEMBERS - THAT ALSO FOR SOMETHING THAT I TRUSTED YOUR MTS REPRESENTATIVE FOR AND INRETURN I WAS BETRAYED. THE ISSUE IS NOT ABOUT THIS SMALL AMOUNT BUT THE WAY YOUR COMPANY IS OPERATING AND LYING TO CUSTOMERS FOR PAYMENTS. PLEASE KINDLY CHECK - MY USAGE AND MY PAYMENT HISTORY - I HAVE HARDLY USED YOUR SERVICES AND HAVE BEEN PAYING FOR THE TIME THAT I HAVE NOT USED. I REQUEST YOU TO DIG OUT ALL MY RECORDING ON THE CONVERSATION I HAD WITH YOUR REPRESENTATIVE SINCE HE TOLD ME THAT THE CALLS GET RECORDED FOR QUALITY PURPOSE. I WILL NOT TAKE THIS HARASSMENT FOR A PITY AMOUNT AND READY TO FACE THE COURT IF NEED BE..

My MTS MBlaze Datacard plan is 40GB Unlimited 3Mbps, Account No.[protected]. I got an SMS on Sun 9-Nov-14 8:33am from +9110 that 'I have crossed 7GB usage and the speed will now be restricted as per Fair Usage policy'. I called up MTS at [protected] and this is what the executive told me. - My plan has changed to 7GB Unlimited from 1-Nov-14 onwards. - This is an automatic change done by the computer. - MTS had sent me 'pop up screens' asking me for this change. - They will now raise a request to change my plan to 40GB Unlimited. - If I need full internet speed until my plan is changed back, I have to take a booster pack paying more money. I received a complaint no. NOV/3622 at 9:42am the same day telling that 'this will be resolved in 14 working hours'. My questions are 1) Why my plan is changed without my consent? 2) I use mobile devices and use only mobile apps. Where would I get a pop up screen in there? So, this claim by MTS is baseless. 3) I have MTS Self Care account, en email ID and a phone no.- all registered with MTS. Why is not MTS sending this question via these? 4) Evenif they have changed my plan, why am I not being intimated of the change? 5) My problem started Sunday morning. My internet speed will remain slow until they resolve it within 14 working hours, i.e, until Tuesday. Will this deteriorated service to me be reflected in the next bill? Whenever I ask these questions, MTS customer care try to play around.

A guy from MTS named BABU called me asking if I was interested in a new data card from MTS and explained me the offer. When I asked for the speed of the Internet, he said I will be getting upto 9.2mbps and in average 2 to 3 mbps. But after taking the device I realized that what I waswas actually getting is .2 to .3 mbps. As expected I called them about 10 times and mailed 4 times with no proper responce. Its been 20 days now but the issue is still the same. They don't even care to reply the emails.

Sir,
i am hemraj mts no. [protected] has recently purchased mts wifi dongle which has a usb charger which is not working.when i used to attach dongle to it and want to use wifi form my phone, wifi is not able not connect.
please solve my problem.

i am from chennai, and i had ordered an MTS data card on[protected], and they had give me assurance that within two days it will get activated, the next day i recieved an call from the office for verification and there instead of giving my residence address i mistakely gave my office address and that night i informed the call centre and resolved the matter and they told me that next day i will recieve an verifcation call again but i didnt and today when i called him he is saying that it is still under process, this is a very poor service the MTS company is providing please take some action on it

sir, On 7/11/2014 I have recharged my data card ([protected]) for Rs.348 through mobiquik online recharge. Recharge time was 18;12;49 .Amount has been deducted from my account but no recharge in GB taken place, instead the date of recharge has been changed. So please consider my complaint and do the needful to get my grievence redressed. Cell No [protected] Thanks and Regards

Dear Consumer Support Team, Please find the details of the MTS data card usage problem where I was facing the problem & there was no response from any of the technician or from customer service people. I have attached two email copies sent to MTS customer care. Note: Whenever there is an issue with any of the networks they do ask for the details on email & there is no follow up done on this. I request you to take necessary action on this & please claim for my Refund. Without the valid usage MTS do charge me & they have to realize the effort of the people who pays the money. Please find the below email conversation where they have sent me some reply which was not at all helpful without know what is the exact issue. And, I have decided to disconnect the service & look for something better. MTS data card Details : Account Number MDN Type [protected] [protected] Data From: "Dilip Ravi Raj. D" Date: 1 November 2014 10:18:06 pm IST To: MTS Customer Care Subject: Re: Mbalze - Network issue complaint For your information, I did not asked for the troubleshooting steps which you people are providing. I'm a technician person who works in the information technology. It's absolutely ridiculous where I cannot pay for the service on next month. Am not a fool to pay for the service I was not utilized. You people don't know English? I have clearly mentioned that I didn't ask for the troubleshooting steps. This is absolutely disgusting. I asked for someone to follow up on this by calling me. This is taken to the consideration and a complaint will be registers to consumer court by Monday where a copy will be sent to MTS and the person who worked on my case. This is to let you know that I am no more interested with MTS data services and stop by this month. With immediate effect this one has to be handled with a high priority where the refund need to be provided or to adjusted on the next month billing statement and close my account. Regards, Dilip Ravi Raj .D Mcafee - Tech Master Services Sent from my iPhone On 30-Oct-2014, at 1:13 pm, MTS Customer Care wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Wed, 29th October '2014 regarding MDN [protected] about speed issue, we would request you to kindly follow the mentioned below steps to resolve your concern: If you are using windows operating system and Internet Explorer browser of any version: • Close all the programs which are running. • Click on start. • Go to run (Press Windows button + R Key) and type %temp% and then press enter button. • Select all the temporary files and delete them all (Press Shift + Del button). • Now, open Internet explorer program and press Ctrl + Shift + Delete button. • A pop up window (Delete Browsing History) will appear. • Select all the option and click on “Delete” button. • Click start button and go to control panel. • Click on Windows Firewall. • Click on Turn Windows Firewall on or off link from the left panel. • Select Turn off Windows Firewall (second and fourth options) and then click on OK button. • Now restart your Computer\Laptop. • Once your PC had been restarted, connect the device. • Click on Mblaze icon at your desktop. • Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.). • Try in different area and on different computer\laptop. If you are using Windows operating system and Mozilla browser of any version: • Close all the programs which are running. • Click on start. • Go to run (Press Windows button + R Key) and type %temp% and then press enter button. • Select all the temporary files and delete them all (Press Shift + Del button). • Now, open Internet explorer program and press Ctrl + Shift + Delete button. • A pop up window (Clear All History) will appear. • Select all the option and click on “Clear Now” button. • Click start button and go to control panel. • Click on Windows Firewall. • Click on Turn Windows Firewall on or off link from the left panel. • Select Turn off Windows Firewall (second and fourth options) and then click on OK button. • Now restart your Computer\Laptop. • Once your PC had been restarted, connect the device. • Click on Mblaze icon at your desktop. • Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.). • Try in different area and on different computer\laptop. If you are using Windows operating system and Google Chrome browser of any version • Close all the programs which are running. • Click on start. • Go to run (Press Windows button + R Key) and type %temp% and then press enter button. • Select all the temporary files and delete them all (Press Shift + Del button). • Now, open Internet explorer program and press Ctrl + Shift + Delete button. • A pop up window (Clear Browsing Data) will appear. • Select all the option and click on “Clear Browsing Data” button. • Click start button and go to control panel. • Click on Windows Firewall. • Click on Turn Windows Firewall on or off link from the left panel. • Select Turn off Windows Firewall (second and fourth options) and then click on OK button. • Now restart your Computer\Laptop. • Once your PC had been restarted, connect the device. • Click on Mblaze icon at your desktop. • Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.). • Try in different area and on different computer\laptop. If you are using Mac operating system and Safari browser of any version • Close all the programs which are running. • Click on Application from Dock. • Click on Safari.app. • Click on Safari from Menu bar. • Click on Empty Cache and then Empty. • Click on Apple menu. • Click on system preference and then security. • Click on Firewall and Lock. • Enter Admin User Name and Password and then click on OK button3. • Click on Stop button. • Now restart your Computer\Laptop. • Once your PC had been restarted, connect the device. • Click on Mblaze icon at your desktop. • Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.). • Try in different area and on different computer\laptop. If you are using Mac operating system and Firefox browser of any version • From the top menu, click History tab • Select ‘Show All History’ tab • Highlight the top sidebar item named History • Click on the cogwheel and click on the line ‘Delete’ Alternatively, you may also follow the mentioned below steps for customized: • From Firefox Preferences, go to the Privacy tab. • Under ‘History’ tab, change from Firefox will: Remember history, to the third option of Firefox will: Use custom settings for history. • Tick the box marked ‘Clear history when Firefox closes'. • There would be an option to deselect ‘Accept third-party cookies’. This is advised for anyone who recognizes that third-party cookies are only ever used for privacy-invading purposes. If your concern still persists, feel free to write to us with the mentioned below details. • Contact Number: • Signal Bar: • Speed on "Speedtest.net" (We would request you to manually select MTS India Server before starting speed test on www.speedtest.net site): • Area Pin Code: • Complete Address: • Checked on another system: • Checked at other Location: • Since/when issue occurred: • Slow speed trend (Whole day/Specific time) We would be pleased to provide any further assistance. Thanking you, Himanshu Kumar MTS Customer Care [protected][protected][protected][protected] MTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 454243 The reference number for this e-mail is 454243. From: [protected]@gmail.com Sent: Wednesday, October 29, 2014 02:45 PM To: [protected]@MTSIndia.in; Cc: Subject: Mbalze - Network issue complaint Hi Team, Please find the below payment details where I have issues with my Mblaze. I had a chat session with the one the chat technician where he cannot hep me to find out the problem and fix. I have utilised hardly 8GB data but according to my plan till 12GB I should get good speed. But my concern is I'm not getting not even 1Mbps now. I need someone to assign a field work technician and check the issue. And for the kind information, Please don't send the troubleshooting steps on this email. I'm working with the complete technical field for the computers for the United stated customers so I do know the normal troubleshooting steps that you will provide me. Even though I bought a new laptop last week so obviously it's not a issue with my laptop it's a issue with the network. Note: If this problem was not fixed for the next month then this email will be considered to be as a valid proof and I do claim for my refund for the device an as well the monthly rentals paid so far where a copy will be addressed to consumercourt.in In addition, If there is someone to contact me please do call me on +91 [protected] between 10:30AM to 01:00PM any day. This needs to be addressed as soon as possible. And sent a reply for a conformation of my complaint. Sent from my iPhone

I have bought the USB STICK as i have been came to know about the good internet speed of the MTS, its been just 40 days and i am facing the POOR speed though spending huge amount of money for it. Have complaint about it several times but none of the service provider is interested for it.

Sir, Iam Manjit Singh, i have purchased MTS MBLAZE ULTRA WIFI DONGLE on 6/11/14 its Data card number is:[protected], the problem is that network signals are very low in my city, speed mentioned in my postpaid plan is 9.8 mbps but the actual speed iam getting in my area is just 250 kbps and also my Net gets disconnected automatically with in every 5 mins.I have called customer care number its not responding.This company has cheated me and iam feedup with such a bad service and i just want to deactivate my data card and would like to take service from any other telecommunication company rather than such a fraud company like MTS.

Dear Sir, I have purchased one new Internet post paid Wifi Data card from M/S Sukhamani Trader, Shivalic Nagar, Bahadrabad, Haridwar on 30.10.2014. My all documents verification was also done on 31.10.2014. Since than I am following the dealer and your Dehradun center also for Activation . I am suffering heavily due to not using the Internet services for which I have purchase MTS connection. I am following with all concerns since last 5 days but not getting any solution. Can any one take responsibility of this and do the needful. Regards Sanjeev K.Agarwal

Hi My data usage is very less. but my account has been credited more amount. The service of your company had been very bad. I have use only one hour and then my 1 gb has been credited. Your service has been cheating me. will you take immeditaly take any action to solve my probelem otherwise i will be changing to any other company. And also i will charge a case. sanal

Hello, Myself Kapil Nanakwani, did recharge of 399/- on MTS Ultra. There was an offer of 6GB data + 2 movie tickets on the recharge. I did get 6 GB data but however MTS didnot provide me movie tickets as mentioned in recharge scheme.! They sked me for updation of email id. Ironically, they were sending me mails of various schemes on the same email id. This is very bad service from MTS India. Transaction id: :M33081816a14 MTS Number: [protected] Recharge value (MRP): INR 399.00

Hi, I had taken MBLANZ Data card from MTS where I requested initially to activate 5 GB plan with month 500 RS charges however my plan was activated was with 40 GB data with RS 999. I raised request at varies time by call and emails to MTS however requests were not taken care. Recently I raised another request with customer care person on 25 Oct with request number - 840004 however still there is no update and while calling upon again for update, I get different responses from customer care representatives. Also while purchase of data card, I was provided a battery charger point which did not last for more than just 2 days. I requested to replacement and MTS promissed over call and emails to do so but even after 4 months, there is no replacement. Could you please assist me with issues with MTS where they do false promises but do not take any actions. Data card number - [protected] Gajendra, Mobile - [protected]