MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

My dongle number is [protected]. And my name is Abhinav Reddy. I took a postpaid connection after paying a deposit amount of 2000 rupees. I took the 999 40 gb plan. But i am getting a speed of not more than 100kbps. Even a 1mb file is taking several minutes to download. I gave many complaints to the customer care, but was getting no response. I would like a disconnection with immediate effect. I would not recommend MTS to anyone. It is a fraud service. 100kbps is nowhere close to 9.8Mbps. Abhinav Reddy

I done a unlimited 4 GB recharge then i started using. MTS not showing usage and showing always 0. Then i checked history it is not showing details of last two days and i got message from MTS that my high speed data crossed the limit and its switched to slow speed. Then i cant access even mail also. So again i done a recharge today for high speed for Rs.399 and MTS flash message showed that recharge success also speed changed to 3G Plus network. But my speed still remains 30 kbps. i contacted CC live chat they informed that I have to wait till Nov-4th (Means my earlier recharge validity ends on that day) after that only i can able to access my data. Also they wont extend the validity of today recharge (30 days from today) means i cant access my data card for 19 days. Then what is the use?

Sir i purchased mts wifi data card worth rs. 1100 in may 2014. The company person told me that the speed provide by data card is 9mbps. But the speed is not even 1mbps. I used this data card only 1 month and when i got first month bill i told company person that the speed is only 1mbps.plz disconnect my connection. But they charged me 2 month bill that is 2013 rs. Now they told me that i[censored] not give bill amount legal action will be taken. Please solve my issue. Rahul jain [protected]

Hi, I HARPREET SINGH ( [protected] ) with full faith in MTS bought two connections ( POST PAID No. [protected] ) & ( PRE PAID No. [protected] ) from LAKSHAY IMPEX, E27, NARAINA VIHAR, NEW DELHI 110028, CONT: [protected]. On 06/09/2014. Firstly problems began with activation process which took about 48 hours instead of promised 12 hours, next shock was with the connectivity...speeds never reach upto .83 mbps as falsely advertised 9.8 mbps. both devices postpaid & prepaid struggle for connectivity when attached to a computer but no connections are found on attaching with an adapter. After requesting the dealer numerous times, they took away both the devices.. after following up them for few days, they said postpaid device has been sent to service centre & prepaid device has been physically damaged, so they sent it back to me simply saying nothing can be done & in 3 days max u'll grt ur postpaid device. Number of times complaining on customer care no. they send a message.. your problem has been solved & complaint has been closed. Again trying to be in touch with the dealer, , , they don't even answer the calls now but still trying endlessly they returned the postpaid device after 22 days apx n it took another two days to get it activated.. Still the same problem with it.. no connectivity on adapter. also i was promised i wont have to pay for postpaid bill, they say some amount has to be paid as they couldn't get full wavier. Now i have two devices that don't work properly, my vodafone 2g connection works much better than mts 3g & filp flop between dealer & coustmer care is causing agony. I WOULD REQUEST AUTHORITIES TO LOOK INTO THE MATTER & GRT THE MATTER RESOLVED ELSE REFUND MY MONEY. Even if that fails, i would be forced to take up the case to TRAI & CONSUMER COURT.

Complaint #: OCT/19356 Datacard Mblaze Ultra ZTE: [protected] Getting severe download/upload speed problem specially after night 12 O'clock internet is totally unusable ! Generate a complaint on 11th Oct but later came to know it was request . Lousy Customer Service... CUstomer service line is worst than ever, dropped connection multiple time in between call, East touch telephone teller programming is horrible... Waiting on my problem to be resolved. their SLA is 22 hours ...working hours btw. Crazy in the name of 24x7 customer care services !! CAN I GET MY PROBLEM RESOLVE ASAP ?????

i m using mts 3.1mbps dongle from since 2.5 yrs. it offers 3.1mb but actually gives 0.5. i've contacted customer care but won't even consider to solve problem.per month i have to recharge with appr. 500 rs. and 13gb in my account. but speed is not how can i use all this. contacted applets gujarat but still problem persist.

Hello Antarip Deb, Gurgaon having a MTS Number:[protected] Registered numerous complaints regarding slow connectivity and disconnecting problem from server from last 4 months. Issues 1. In the name of 9.8mbps, I am getting 0.37 MBPS mbps speed with frequent drop offs. 2. Very very difficult to reach Customer care on toll free 3 I have to wait for hours to register my complaint on paid line, and then they don’t give proper solution, just vague commitments. 4. Even though promised but no Network engineer from your team arrived till date !!! 5. for 0.37 MBPS mbps speed ypur charging me a tariff of 9.8 mbps for last 4 months. 6, This time after making payment they have disconnected my service, lodged complain twice but saying after 14 hours it will be activated but ... Making false promises that my problem will be rectified with in 6 weeks, now 4 months have gone. I am HIGHLY UNSATISFIED and I will never ever recommend anyone for MTS connection. Regards, Antarip Deb Sector 52, Gurgaon Haryana

The adds. in the road side banner, in the web, in the phone, and from the MTS Dealers all used to says about the MTS plan which is available for Rs.999+taxes with the total amount of Rs.1129/. The assurance given by the MTS and the dealers for this plan is that the internet speed will be upto 9.8 mbps with 40 gb data usage. Based on these false add of MTS and their dealer I have purchased the MTS Data Card and using the same from 9.5.14 onwards and upto this date. No day I used to get the speed of 9.8 mbps from the date of activation. I have made several complaints about the particular speed of 9.8 mbps, instead to make me get the assured speed, I used to receive a lame excuse from MTS. On 6.10.14 I requested MTS to let me know my plan thru e mail. In response to my mail the MTS replied that : "We would like to inform you that in super 999 plan after 20 GB of data balance speed would be reduced to 144 kbps in case of peer to peer downloading like torrent, FTP etc.. However, rest of the websites would work on high speed till 40 GB." Further to your mail, we apologize that the same was not informed to you at the time of purchasing the device. In their reply they have cleverly hide to mention the actual assured speed of 9.8 mbps but say in super 999 plan after 20 GB of data balance speed would be reduced to 144 kbps. From this reply any one can understand that upto 20 GB usage speed will be upto 9.8 mbps after crossing 20 GB speed would be reduced to 144 kbps. This is the practice going on every month from the date of activation. But this is a cheating because in all their adds no where they have mentioned about this and more over while purchasing the data card thru their representative I was not informed about this condition. When I pointed out this irregularity they have simply apologize with me. Therefore they have failed to keepup their assurance and thus they try to cheat the poor customers. Hence there is a deficiency in their service for which they have to pay compensation for their service deficiency and for my mental agony and the amount collected from me towards MTS bill payment may also pl.l be refunded. K. Mohamed Ibrahim. The following are the conversation held between me and MTS on various dates. Aug 19 at 3:09 PM Para-1. Thank you for writing to MTS. We are sorry for the delayed response and sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Sun, 17th August '2014 regarding MDN [protected] about dissatisfaction towards the resolution provided, we reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. It is unfortunate to note that your recent experience with us was not up to your satisfaction. We thank you for giving us this chance to improve our service. Further to your mail, we would like to inform you that as we checked the account details and found that the complaint AUG/6643 for speed issue has been closed as you have crossed the high speed data limit of your account. If you are facing speed issue, we request you to share the current speed test from www.speedtest.net in order to proceed ahead. For the account cancellation as per our telephonic conversation [protected] dated 19/08/14 time 03:01PM where you have confirmed that you want to keep account status. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Tawseef Rajab MTS Customer Care Aug 17 at 7:28 PM Para-2. The adds. in the road side banner, web, in the phone, and from the MTS Dealers all used to says about the MTS plan which is available for Rs.999+taxes with the total amount of Rs.1129/. The assurance given by the MTS and the dealers for this plan is that the internet speed will be upto 9.8 mbps with 40 gb data usage. Based on these false add I have purchased the MTS Data Card and using the same from 9.5.14 onwards and upto this date. Due to my misfortune no day I used to get the speed of 9.8 mbps from the date of activation. Though I have made several complaints about the particular speed of 9.8 mbps, no correct remedy was given for my complaints. However I was getting 3 to 4 mbps speed intermittently which I felt sufficient. On 16.8.14 evening all of a sudden the net speed gone to very low ie., 17, 18 and upto 20 kbps. When I checked with speed test.net it also showed the same. Hence immediately I made a complaint to CCC, and my complaint was regd. under no.6643/Aug. On 17.8.14 based on this complaint, one lady from MTS contacted me at 4 pm. In response to my complaint, that lady told me that I have exhausted 20 gb upto 16.8.14, hence the speed has been reduced and I will not get the assured speed of 9.8 mbps. When I questioned her as to for the past 3 months I am using this MTS so far nobody has told like this and even at the time of purchase also I was not informed about this now how you are telling like this. For which she replied that I will get upto 9.8mbps speed only upto the usage of 20 gb after 20 gb usage down load speed will be reduced and the upload speed will continue as 9.8 mbps. I was shocked to hear such a disappointing reply from a responsible CC executive. Now I have a doubt whether the MTS and the dealer and the adds are wrong or the CCE is wrong. Well no problem. If her view or reply is correct there is no meaning of continuing with MTS and I don't wants to lose huge amount as MTS bill for the forth coming days or if her reply is wrong restore the speed as usual. If not done, I request you kindly withdraw the connection immediately without awaiting any further communication from me. If any claim made by MTS after 17.8.14, I regret to say that I have no other go except to redress my grievance to the consumer forum for having failed to keep up your assurances and for your service deficiency. My humble request pl. donot try to deceive the customers by giving false assurances. K. Mohamed Ibrahim Dear Mr.Tawseef Rajab, I am to state that on 21.8.14 at 14.09 I received an SMS thru my mobile directing me to clear the outstanding amount of Rs.724/ to enable to disconnect my account. On the other hand the MTS was disconnected on 20.8.14. appellate.[protected]@mtsindia.in <appellate.[protected]@mtsindia.in>; Sent on 5.9.14 3.45 pm. [protected]@mtsindia.in <[protected]@mtsindia.in>; MTS Bill for Aug-14 reg. Dear Sirs, This is regarding the bill for the month of Aug.14. I was shocked to see the bill amount for the month Aug.14. The seller of the MTS data card, at the time of sales told me that I will get 40 gb data with upto 9.8 mbps speed for the plan of Rs.999+tax=1122. I have agreed and paid the claimed bill amount to MTS so far as per the plan. Though there is no assured speed o[censored]pto 9.8 mbps, I used to get maximum of 3 mbps speed. When there was very slow speed i.e., 16, 17 kbps, I contacted the CCC over phone. The recipient of the phone told me that I have exhausted 20 GB data, as such the speed was reduced to 1x. (I am not aware what is 1x). When such annoyed reply was received I was anguished very much and told the lady who talked to me, if the plan is such, cancel the connection. After the discussion I was out of my home and returned to my home after two days. When I tried to connect the Internet it was not connected. After contacting CCC I was told that my connection was disconnected and reconnection will be given with 14 hrs. The reason for this disconnection, perhaps may be the lady who talked to me without analyzing and considering my anguish might have disconnected the connection. After the reconnection am I given the assured speed o[censored]pto 9.8 mbps or the minimum speed of 2, 3 mbps? No.! Upto 31.8.14 I was getting a very slow speed of 16, 17 kbps. Inspite of my repeated request no remedy was given. How it would be correct and justified to asking me to pay the full amount now? The demand is not justified and correct. Therefore kindly reconsider the demand and send me a revised and reasonable bill. K. Mohamed Ibrahim [protected] [protected] Under the new MTS Super unlimited plan, Postpaid MBlaze customers will get unprecedented 40 GB unlimited data (data speed will come down to 1X after 40GB) on the 3G plus network for amonthly rental of Rs 999. Do you think you are paying a premium price for the data usage on your current data cards? then its time to move. India’s pure CDMA only telecom operator MTS India has launched the new ‘Super Unlimited’ data plans on their 3G plus network for Prepaid and Postpaid customers that offers at least 300% more value than data plans offered by other telecom operators. Under the new MTS Super unlimited plan, Postpaid MBlaze customers will get unprecedented 40 GB unlimited data (data speed will come down to 1X after 40GB) on the 3G plus network for amonthly rental of Rs 999. 1. Bill related: We would like to inform you that we have checked the bill of Aug’14 and found the data utilization of 40285 MB (39.340 GB) hence, we respectfully decline your request for revised bill. We would request you to clear the due of Rs.1086 till 18-SEP-2014 to avoid disruption from our end. Received at 14.50 on 18.9.14 Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Tue, 16th September '2014 regarding MDN [protected] about connectivity issue, we would like to inform you that we have gone through your account and have checked that complaint number SEP/5885 regarding your issue is already in your account and we have escalated it from our end. We will update you on your concern within next 48 hours. We ensure that we will work on our services to provide you with the most satisfactory services and you will not be required to cancel the data card. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, MTS Appellate Authority Kindly refer yr. e mail dt.18.9.14 sent at 14.50 hrs. The wordings found in the e mail appear to be a flapdoodle. Further your e mail reminds a proverb, “Bare words buy no barley”. One side you have stated that, “we will work on our services to provide you with the most satisfactory services and you will not be required to cancel the data card” On the other you are disconnecting the connection. I don’t understand the logic behind your writing and in your action. In my E mail I have not asked you to work on your service and I have not asked you to provide me the connection to my most satisfactory. I have just informed you the condition of the MTS that too for information only. Where as you have replied that you will work on your service and provide me with most satisfactory service. Because of your latest work and action I understand that just disconnecting the service is your most satisfactory service to your customers. Whether you resolve my problem or not, I don’t mind it. Further in response to my complaint No.SEP/5885 dt.15.9.14 to resolve the problem I was given 22 working hrs. this time limit was further more extended to 48 hrs. by you. That means just to rectify a simple complaint the MTS require 70 wkg. hrs. i.e., near about 9 days. This clearly shows the deficiency in your (MTS) service. 1. The condition and the plan of MTS are: 40 GB data entry with upto 9.8 mbps speed for Rs.999/. From the date of activation and till the cancellation of the connection, no day I was given 9.8 mbps speed. Not even more than 3 mbps speed was given. Therefore there is a service deficiency. 2. On the one hand you have stated “we will work on our services to provide you with the most satisfactory services and you will not be required to cancel the data card” on the other you have disconnected the connection. Which is contradictory. 3. To resolve my complaint 1st time 22 wkg. Hrs time limit was given, but it was extended to further 48 hrs. This clearly shows your service deficiency. Kindly intimate why I should not redress my grievances to the consumer forum for your above mentioned service deficiency and contradictory reply and action. Your reply should reach to me within 15 days from the date of receipt of this E mail. Failing which I will presume that the MTS has no objection in filing a case before the appropriate consumer forum. K. Mohamed Ibrahim. [protected] 6 October 2014 12:53:30 PM Dear Sir, I was shocked to see the bill dt.01/10/2014 for the Period 01/09/2014 - 30/09/2014 claiming for Rs.1048/, because most of the day there was no sufficient and MTS plan speed, and three more days net connection was deactivated. As such how it is correct to claim the full amount for half the usage. Further in response to my e mail 28.9.14 you have replied that I am in the plan of Rs.999/ with 40 GB data usage and with upto 9.8 mbps speed, where as your backup team while closing my various complaints says that the maximum speed i.e. upto 9.8 mbps speed will be given upto 20 GB usage after crossing 20 GB the speed will be change over to 1x speed, accordingly they are reverting the speed into 1x. That is the reason for my repeated complaints about the speed. The attached speed test will show how the speed was given upto 20GB usage and after crossing the 20 GB.which will establish the back end teams irregular action. The back end team had reported me over phone on the following dates while closing my complaints. that the speed has been change over to 1x speed. Sep/11537 Regd. On 27/9/14 Resolved on 28.9.14 Sep/10421 “ 25/9/14 “ 26.9.14 Sep/9469 “ 23.9.14 Sep/5885 “ 22.9.14 My total Data usage upto 24.9.14 was 19.5 GB (Confirmation from CCC) Without providing the actual assured speed upto 40 GB data usage and reverting to low speed before the completion of full data usage, how it is correct to claim the full plan amount? Let me send the assured speed upto 40 GB, than claim the plan amount. Therefore the amount claimed is highly irregular and against your reply. Hence a Revised bill with reasonable amount reducing the amount already claimed may be sent. K. Mohamed Ibrahim.[protected] Me To [protected]@mtsindia.in 6th Oct Dear Sir, I wish to state that so far I am not aware under which and what plan of MTS I am using now. Due to which I am facing monetary problem every month. However I am paying without any delay. I will be much obliged if you could inform me the present plan and any other lesser plan which will suit my usage. K. Mohamed Ibrahim [protected] MTS Customer Care To Me 7 Oct Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Mon, 06th October '2014 regarding MDN [protected] we would be glad to assist you on the mentioned below concerns. 1. Bill related: We regret to inform you that we would not be able to provide you the waiver for the active days as you are using a postpaid connection. In case of a postpaid connection, daily rental and service tax gets accumulated which customer should clear. This is standard across all type of services. Hence, we sincerely request you to clear the dues of 1048/-. Further, if you are not satisfied with our postpaid services then you may opt for any of the mentioned below options: You may migrate your postpaid account into prepaid. This will give you the freedom to choose the recharge amount as per your usages and would also avoid the loss of paying monthly rental charges. You may opt for a lower rental plan till the time issue pertaining to speed gets resolved. This would help you to save your money. You may visit our website (www.mtsindia.in) to choose the appropriate plan and inform us to change the bill plan. Your new bill plan would be effective from the next billing cycle of request raised. You may also opt for safe custody facility to avoid monthly bills. This facility would be applicable for 1-3 months. 2. Speed related: We would like to inform you that in super 999 plan after 20 GB of data balance speed would be reduced to 144 kbps in case of peer to peer downloading like torrent, FTP etc.. However, rest of the websites would work on high speed till 40 GB. Further to your mail, we apologize that the same was not informed to you at the time of purchasing the device. We have shared your feedback with our concerned department Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Upendra Singh MTS Customer Care Me To [protected]@mtsindia.in [protected]@mtsindia.in Oct 11 at 6:50 PM Dear Sir, I wish to state that so far I am not aware under which and what plan of MTS I am using now. Due to which I am facing monetary problem every month. However I am paying without any delay. I will be much obliged if you could inform me the present plan and any other lesser plan which will suit my usage. K. Mohamed Ibrahim [protected] MTS Customer Care To Me Oct 13 at 5:03 PM Dear Customer, Thank you for writing to MTS. You have been an esteemed customer of MTS family. You have expressed your concern in the email dated Sat, 11th October '2014 regarding MDN [protected] about tariff plans, we would like to inform you that you are currently active on super unlimited 999 plan. In 999 super unlimited plan, monthly rental would be 999 plus service tax. You would get 40 GB unlimited data. Speed after fair usage i.e. 40 GB would be reduced up to 32 Kbps. Further about plan details, we would request you to please follow the below mentioned steps to fetch the complete details about MTS products. • Log on to our website i.e. www.mtsindia.in. • Select your circle i.e. the state for which you want information. • For Internet services, click “Internet on the go” tab and then select Mblaze Ultra (speed upto 9.8 Mbps), Mblaze (speed upto 3.1 Mbps) or Mblaze Ultra Wi-Fi (speed upto 9.8 Mbps) as per your requirement. • Then click on postpaid plan tab to see further details. Let us know if you require any further assistance, we would be pleased to assist you. Thanking you, Vikas Kumar MTS Customer Care

Hi, I got a call form MTS sales person and explained nicely about offers, my 10 digit MTS number is [protected] i agreed to take the connection, next day a guy came and gave me the bill and took my documents, I paid 1030 rupees, And till now connection is not active, and its planned trap to earn 1030 rupees from my pocket, i tried to send mails to following email ids but every time I get a mail asking for 10 digit number. And every time I reply my 10 digit number, datasupport.[protected]@mtsindia.in, customercare.[protected]@mtsindia.in, datasupport.[protected]@mtsindia.in, [protected]@mtsindia.in these email ids i sent mail but no reply. I need 1030 rupees i come from very poor family and I was nicely trapped by MTS, please help me. Thanks Arun

I had a MTS postpaid data card connection for which i was being charged Rs 1122 per month. On 30th September, 2014 I registered a request with MTS Customer Care to deactivate my connection. I specifically asked them and cleared with them that I would be charged only for the September month for which i'd need to pay the above mentioned bill amount upon payment of which my connection will be terminated. I made the payment for the September month on 3rd October, 2014 thinking that my connection has been terminated now and i wouldn't have to worry about anymore bills. But today on 14th Oct. i came to know that my connection is still active and the MTS customer care is saying that they will also charge me for the October month which means that i will have to pay another Rs 1122 when i have not even been using their data services anymore.

Dear Sir I have recharged my MTS A/C successfully on 11/10/2014 for next 90 days on the cost of Rs 1499.00 at 08:52:22 PM against the due date 12/10/2014 to our MTS mob no. [protected] with bank transaction id[protected] & MTS transaction id[protected] but I am very sorry to inform you that till date our balance could not be incorporated accurately. Kindly do the needful at the earliest. Dr Raj Kumar Singh Email ID [protected]@gmail.com Mob: [protected]; [protected]

I took MTS netsetter postpaid connection before 6 months .I used to pay the bill without any delay for this 6 months. After some months I changed my stay and in my new house there is no range for MTS, So I called MTS and requested to change my connection from Postpaid to prepaid.I also got a message next day that the request has been activated. But after 1 month I again got postpaid bill.I called MTS and gave complaint, they told that we should give the ID and photo to MTS store in order to change the connection, that was not told during the first telephonic conversation.Now they gave legal action against me.So I cant able to pay the bill because after I requested to change the connection to prepaid i didn't even connect the netsetter or use the device.Please advice what action i should take

Hi, I am Santhosh I have bought a MTS Data Card (MTS connection NO : [protected]) for Rs 1200 with service of 40GB in 9.6 MBPS. Am not receiving proper signal in my location, so I have raised a compliant on Sep 21 2014. With a request compliant no. SEP/8699 And they promised that this request will be attend in next 24 hrs. After 10 days on Oct 2 2014 I got a call from some data service number, And I was in driving so I dint attend the call. After 10 Minutes I have received a SMS that my request SEP/8699 has been closed and the stated that they provided resolution. I was Shocked and I again called the MTS service [protected] and the executive replied me that I dint atten the call from them so they closed the ticked. So after 10 days of my request raised, they called me after 10 days because I was unable to attend the call they closed. I was waiting for 10 day for their call but they promised to fix in next 24 hrs. On Oct 2 2014 again I raised a compliant for the same issue (Weak Signal) Request no. OCT/501 and till date I Haven’t received any solution from them. I requested to cancel my account. But they replying me that bill has been generated for this month and they don’t have option to cancel too. Without using their Promised service from MTS DATA NETWORK, How can they expect me to pay the Bill?? What is the consumer’s Right?? I want Money back I will return the MTS device. I Don’t want to pay bill with using their service. Please help me on this to set a benchmark on cheating network providers. Sales executives standing on roads and selling their products but after you purchased you have to search their office and you have to walk a lot, request a lot but you are just requested to pay bill... no service of course. Regards Santhosh Kumar V [protected]

MTS, ([protected]) Your guys sold the MBlaze Ultra Wi-fi data card with a promised speed of 9.8 Mbps for 40 GB data per month to me on 4th Oct'14, activated the same on 6th Oct'14. And I have not received bill copy also. It's been a week since I bought this and even for a second I could not see at least 1 MBps on my screen during speed test. Though I gave a complaint on the very next day of the activation i.e. 7th Oct'14, nobody has responded or called at least to enquire about my problem yet and today is 12th Oct'14. You just sold me a plastic item for Rs. 1650/- using your sales technique and you are going to charge me Rs. 1125/- at the end of the month for not using your bloody service. In addition to this looting, now in your receipt mail, you say, 40 GB cannot be used at our discretion i.e. 20 GB during day & 20 GB during night. WTF is this?

I am unable to use my internet connection and my problem is not resolved yet inspite of making repeated calls to customer service. I was told that the matter has been escalated but it has not been resolved even after promised time scales. I was not permitted to speak to a manager. My complaint was not registered. I WAS DENIED THE MTS CUSTOMER COMPLAINT NUMBER AND EMAIL ID. THIS IS ABSOLUTELY UNPROFESSIONAL AND ILLEGAL. Is there anything that I can do about this?

Dear MTS, MTS data card No. - [protected] there is nobody to listen customer complain, and all ur employee said that here no facility for customer all facility for MTS to earn money from customer to make him(Customer) fool, I did recharged with 999 in my prepaid dongal @ 29/9/14, automatic plan change without updation to us, not even via mail, call or message. there after i did recharge with Rs. 499 to get 5gb recharge 2 times in a one day @ 11th Oct 2014 . there, retailer has no idea to ask questions to customer that which recharge u r useing nw. limited or carry forward. afterthat ur customer executive said that here in MTS we cannot change plan. when ur oold plan finished then after @ 28th oct 2014 u can get speed of recharge 499 till 9th nov. 2015. nw i want to cancle my old limited plan and want to use my 5 gb carry forward plan from now. ur customer executive had not gave satisfied answer. even i talked with ur superviser, he cut my call 3 times and did not listen me. how can i use MTS in future. there in MTS not even facility to take money from retailer and cancle. recharge same day. I hope u will give facility to customer. i m totaly disappointed wit service cause there no system for customer. My contact No. [protected] Oxilon burners co. www.oxilonburners.com

HI I am Soumen Barik, -[protected], wrongly debit amount 30/-+30/-, Company chor, cost care two day complaints, But no resolved my problem, siniar not pick up the phone, thise poor service.very bet. Thanks & Regards Soumen Barik [protected]

I’m new to this MTS network, recently I bought a MTS data card on 18th Sep’14. Post the activation (on 21st Sep’14), unable to surf the internet in mentioned/branded speed . I has got the speed upto – 64Kbs, even we need 100 kbs speed to load single web page. While I enquired/complain with the MTS dealer (Mukesh Enterprises, 27th Arcot Road, Saligraman, Ch – 83) not getting proper response. They are stating we are not the right person to clear your issues, please contact to ZTE service center. Product selling is the only things we can do, apart from that we are not responsibilities(a good way of response from an authorized dealer). In ZTE service center they gave another statement as device has some problem or network has some problem, please hand over the data card device we will fix. If I asked for replacement device to the dealer, they never response in a good way again they routed me to MTS main branch which is located 60 KM away from my area. I raise a complain to MTS customer care(Refer #[protected]. I purchased this data card on 18th Sep’14, activated on 21st Sep’14 till date I never use allotted data pack. If a new device has some technical problem, then what is the QA team will do? I can agree out of 100 or 1000 1device have problem, but these problem need to rectify in the testing team itself. So finally I planned to cancel this service, even there is no proper response or customer friendly from the dealer. Just today(6th Oct’14) I got my data card back and called to MTS customer care to re-activate the same, they showing the another face as they need 14 hrs time to do activation. The servise and response from the MTS team is worst.

Sir, My MTS M blaze no. is [protected]. I took this connection in April 2014. On august 28 th I called MTS customer care ([protected]) for temporary cancellation of the account for 3 months.As informed by the respondent I requested for safe custody mode and was given a safe custody no.2323750.I was informed that i would be charged 150 INR for this at the end of the month. On September 8th I received an SMS from MTS saying my request for safe custody has been processed. I never used this account after august 28th as it was supposedly under safe custody.I paid the bill of August on September 18 nth. While I was expecting a bill of 150INR but received a bill of 1122 INR for the month of September.I contacted customer care and after checking my account details they confirmed that there was zero usage of my account during September and the safe custody no. also exists.They explained that this safe custody mode was not activated because the safe custody request date(august 28th) was before the last payment date(September 18). Now the solution they gave me was that I need to pay the bill of 1122 INR and then ask for refund. So, now, here I'm with a serious trust issue with the company. 1.If my safe custody account was not activated why did I receive an SMS on September 8 th saying that it has been processed? 2.If my request for safe custody mode was declined due to some genuine reason, wasn't it the responsibility of the company to communicate this to me through SMS or via mail?( I asked the same question on phone:customer care replied they must have sent some communication, and it was my fault for not receiving any.What the hell !!!) 3.And explain to me, why should I pay the bill and then ask for refund ?Why cant u directly cancel the bill showing the proper reason for this mistake? I'm not ready to pay for this mistakenly generated bill. I'm ready to fight to any extend for my rights.Plz do the necessary to rectify this error.Hope U will help me to retain the goodwill that I have for this company. Regards Dr.Shine Justin mobile no.-[protected]

I got a call today from a lady ([protected]) claiming to be from a Verification Department of Delhi District Court. She just confirmed my name, number and said that Advocate has filed a case against me in Delhi District Court and hence I need to go to Delhi for the case. She further confirmed that she does not have any details of the case and gave me the case file number(216) and the contact number of advocate ([protected]) and asked me to contact him to get the case details and decide whether I want to settle the case or proceed with the case. When I call the advocate he tell me i have to pay Rs.1830 against my MTS DATACARD ([protected]) with in and hour are they will precede case, and I have to pay Rs.18000 in Delhi District Court. One month before one person from MTS called Me and said that I have to pay Rs.1830 for datacard. I explain her that I have been affected in CKD (chronic kidney disease). Now only recovered back after kidney transplantation and started my job so kindly give me Two months time after 2 months I will pay in 3 due and finished it fully because I got job in low pay. My medication covers half of my salary and I have to run my family. So I try to pay as soon as possible Kindly tell me what to do in this case