My Flower Tree Complaints & Reviews

I placed an order on 13 may, 2018 on the occassion of mother's day. It was clearly mentioned on the site that it will be delivered on the same day. Order no.[protected]love in the nature). I waited for the delivery till midnight and now its 14 may 2:00 pm i havnt received any delivery. It was mentioned that due to heavy rush it will not be able to reach within that time slot (i.e 6-9 pm) but still it has not been delivered. The product has been paid in advance. i tried calling the customer care no. But no one responds to it. Mobile no. Is also switched off. I WANT MY MONEY TO BE REFUNDED IN MY ACCOUNT ASAP.

I have ordered 5 pink lillies combination with double the flowers add on 13th may 8.49 am. I got a mail at 10 that pink lillies are not available they are gonna compensate and make boquet with similar value flowers and make it beautiful and deliver it by 9pm on 13th may. They werent delivered on top of that they have delivered it on 14th may and stale flowers and i have received 5 lillies and 5 roses. I have paid 945 + 749 (total 1694) as my payment. These 5 roses have been give
https://www.myflowertree.com/pink-love-3628?cate=Njc=
which are of cost 599 12 roses are of cost 599 and i got 5 roses. I need justice and they done even lifty calls or reply to my mails. If my issue not addressed or resolved i will be lodging a complaint in consumer form. My orderId 356406.

You can see the delivered ones and promised flowers in pictures attached belwo

I ordered a cake, some flowers and a mug on 12/5/18 at around 11:50pm for my mother to be gifted on mother’s day. Nothing has been delivered. My surprise to my mom has been spoiled. No one in the company is picking up the call since yesterday. My order number is 364842. I have raised two complaints on [protected]@myflowertree.com but have not recieved any reply.

I had asked to send fresh pink roses but what was received on mother's day that is the 12th may, 2018 by my mom was withered flowers!!! It is very unprofessional on your company's part to send such flowers to any person!!! As this was a very special occasion, i expected atleast fresh flowers in the morning 8-12 slot!!!
Very very disappointed!!!
I will noy recommend any one to send flowrrs through this website/company!!!
The details of the order are as below
Order no. #360857
Kindly look into the matter on an urgent basis as you will lose customers if such complaints are left unattended!!!
-jenifer!!!

I have placed an order yesterday and paid at the very moment and still the flowers are not yet delivered. And no one in your customer care team talks properly or guide. While taking payment you need the money for sure then and there and while delivering you cheat people. Cheaters!! I want my money back asap. As fast as you guys took i paid for it. I have placed an order for women's day, what is the use if it gets delivered later and not the same day. Liars.. Do not mention on your website that you can deliver the same day when you cannot. Just let me know the status asap and refund at the earliest. I will make sure that i mention about your services on every social media.

I had placed a order fro myflowertree.com wid order no 345037. While booking i was asked for time slot - where i selected 8am-12pm on 05 march. However, wen i chatted wid their agent sheena, she informs it was system glitch and order cannot be delivered between 8-12. Wen asked wer on website is it mentioned, she was unable to answer.

I asked her to cancel d booking, she denied and says its ur opinion about the website.

Here is the chat transcript:
Chat started on 05 mar 2018, 05:44 am (Gmt+0)
(05:44:21) * visitor 96071050 joined the chat *
(05:44:23) myflowertree: welcome to myflowertree.com, do you need any help while placing the order online?
(05:44:36) visitor 96071050: hi
(05:44:49) * sheena joined the chat *
(05:44:53) sheena: hello how may i help you today?
(05:44:55) visitor 96071050: wanted to check whether order no order id: #345037 is confirmed
(05:45:19) sheena: please allow me a moment to check this for you
(05:45:52) visitor 96071050: i had placed order for today bt didnt get any call from the vendor still
(05:46:21) sheena: yes this order is in the process but since it is goa it will be delivered in evening by 5 p. M.
(05:47:12) visitor 96071050: bt i had placed d time slot as 8-12
(05:47:57) sheena: that is a system glitch that you selected 8am-12 p. M., whereas in goa we offer only 1 slot which is 11am-9 p. M.
(05:50:21) sheena: rest assured your order is in process.
(05:50:44) visitor 96071050: that was not informed to me at d time of booking
(05:50:56) visitor 96071050: its your system glitch
(05:51:22) visitor 96071050: the person will not be available at d given address after 2
(05:51:24) sheena: we can deliver in goa between 11-9 p. M. Which was also given on the time slots.
(05:51:52) sheena: we cannot commit about any particular time in goa's order
(05:52:07) sheena: in case recipient is not available we will coordinate and get it delivered.
(05:52:07) visitor 96071050: wher is it mentioned on d website
(05:52:09) visitor 96071050: i am akin
(05:52:41) visitor 96071050: wer on website it is mentioned that delivery is available only from 11-9 for goa
(05:52:49) visitor 96071050: i didnt get any such option
(05:53:17) visitor 96071050: and if it was mtnioned i shdnt have got 8-12 time slot
(05:55:59) sheena: i understand that it might not have been shown to you that is why i am saying it is a system glitch.
(05:56:20) sheena: i am giving you the information that for goa we have only 1 slot which is 11-9 p. M.
(05:56:28) sheena: and your order is already in process.
(06:01:10) visitor 96071050: pls give me d complaint id
(06:01:19) visitor 96071050: escalation mail id
(06:01:25) sheena: [protected]@myflowertree.com.
(06:01:34) visitor 96071050: ths is customersupport id
(06:01:39) visitor 96071050: i want d escalation id
(06:01:59) sheena: escalations/support are handled by the same department.
(06:02:01) visitor 96071050: worst site to book
(06:02:10) sheena: that is your opinion.
(06:02:20) visitor 96071050: yes indeed
(06:02:27) sheena: we have given you the information
(06:02:29) sheena: already
(06:02:32) visitor 96071050: m pasting ur chat on fb
(06:02:34) sheena: about the time slots
(06:02:35) visitor 96071050: stating ths
(06:02:43) visitor 96071050: n ur system glitch]
(06:03:38) sheena: when you have chosen 8am-12 p. M. On top of that 11-9 p. M. Was clearly mentioned, but you have selected the earliest time slot which is not available in goa
(06:03:48) visitor 96071050: wer was it mentioned
(06:03:49) sheena: when i cleared it to you
(06:03:53) visitor 96071050: show me dat
(06:04:03) sheena: you are saying worst site
(06:04:08) visitor 96071050: y was preference given wen u dnt have d time slot
(06:04:40) visitor 96071050: n also u have clearly mentioned in ur chat
(06:04:45) visitor 96071050: its system glitch
(06:05:59) visitor 96071050: pls cancel d order and refund the amount
(06:06:03) sheena: i hope you understand when a system glitch occurs the information can only be clarified to the user. We cannot work under the system glitch that has happened.
(06:06:14) visitor 96071050: wat is ur tech doin den
(06:06:24) visitor 96071050: if they cannot sort d system glitch
(06:06:29) sheena: i have escalated the case to them, they will fix this up.
(06:06:38) visitor 96071050: pls refund my money
(06:06:42) visitor 96071050: cancel d order
(06:06:43) sheena: order is in process
(06:06:48) sheena: cannot be cancelled.
(06:06:53) visitor 96071050: y
(06:06:56) visitor 96071050: wen its ur error
(06:06:59) sheena: because it is in process
(06:07:11) visitor 96071050: check wid ur supervisor
(06:07:18) visitor 96071050: u have mentioned its ur erorr
(06:07:27) visitor 96071050: and if m not gettin d slot selcted
(06:07:33) visitor 96071050: i dnt want dat order
(06:07:51) sheena: earlier you wanted the delivery by 2 p. M.
(06:07:58) visitor 96071050: can u deliver by 2
(06:07:59) sheena: and now you want to cancel the order?
(06:08:09) visitor 96071050: are u commiting to deliver by 2
(06:08:12) visitor 96071050: den its ok
(06:08:17) visitor 96071050: otherwise cancel it
(06:08:20) sheena: i cannot give any time commitment for this order.
(06:08:27) visitor 96071050: den pls cancel
(06:08:31) sheena: and once the order is prepared it cannot be cancelled.
(06:08:36) sheena: it is already prepared.
(06:08:55) visitor 96071050: ur tracker dsnt say dat
(06:09:27) sheena: let me check what i can do to sort this issue for you.
(06:09:39) * visitor 96071050 left the chat *

My parents anniversary is over. The bouquet with vase had to reach by 3. The whole program is over. U people refund my money. 3 hrs back yr people texted that it is out for delivery. I shall move to consumer court seriously if refund is not provided. The customer care people snaps d line on their own will. The online order is changed without informing the customer. When this is mentioned i get no response.
They keep saying that d order is out for delivery but from 2.15 to 6.40 as d time is at present my old mother has not yet received the gift. What is the need for such companies when the senior citizens are not cared for???

This is a company of fraudsters, cheating innocent people. This company do not deliver items ordered and would sent you false mail that items have been delivered. How can this company run a fraud website so confidently for years without any fear of law. I had ordered a bouquet, cake n a gift item on the website. It was partially delivered and mail was sent that all items have been delivered. Customer care not reachable. Quality of the gift is ridiculously bad. Everybody should be careful of this site. My order no. Was 335599.

I placed an order on 14/02/2018 vide order no.#340476 and delivery was showing on 14/02/2018 and the concerned persons of my flower tree also committed me on e-mail and chat to deliver the product on 14/02/2018, based upon which i placed the order, but they didn't deliver the product on 14th. A call was received from his guwahati counterpart on 15.02.2018 at 10:45pminform that he was assigned the order by company on 15 feb and want to delivered. The same was not accotable as company committed to deliver on 14 feb nit on 15 feb. Also they not responding on call/msg/e-mail. Today i connect through msg ask him to refund my money. They denied to do so and refer his company rule. Even when i asked them to provide the contact number on which i can talk they left the chat. They are making people fool after receiving money.

I have ordered a cake on 13th feb and it was promised to deliver on 14 feb for my fiance's birthday that is totally got spoiled, now its 16th feb and i m still dont know where my order is, nither they are picking up the calls nor replying e-mails, just kept me on wait for 45 mins and than call get disconnected. I have lost more than 14-15 hours for connecting them via phone call. Now i feel my money is looted by them.

Customer care executives said they will deliver on time however it didn't get delivered yet and the occasion is over now. Very irresponsible as they don't even receive the phone calls, if you call them you will have to wait for an hour to speak this is the worst customer service i have ever received. If possible i need my amount refund back i[censored] are unable to deliver it before 4.30pm

I have made the order on 14th feb 2018 and till now i have not received the product.. They promised to deliver on same day before 9pm but today 16th and not received anythign yet..

Order id: #340573
Date added: 14/02/2018
Payment method: e-billing soltuion
Shipping method: product wise

They are not responding to phone and email too..

I placed an order on 12/02/2018 vide order no.#336574 and delivery was showing on 14/02/2018 and the concerned persons of my flower tree also committed me on e-mail and chat to deliver the product on 14/02/2018, based upon which i placed the order, but they didn't deliver the product till 16/02/2018 and also they not responding on call/msg/e-mail and not refunding the money. Even we cannot trace the status of order. Even when i asked them to provide the contact number on which i can talk they left the chat. They are making people fool after receiving money.

I ordered a surprise gift for my husband on valentine's day, but till now it has not been delivered. I have written so many emails but no body is replying on my emails. And their customer care number is also not connecting. Today i got a chance to talk to them on chat support with sheena, very easily she lied on my question. She told that they tried to deliver it by my husband didn't pickup the call and she has mentioned the time as 3:24 pm on 14th of february. But the fact is that i ordered that gift at 5:57 pm in evening. Before ordering they contacted my husband, i don't know how, i asked to cancel the order but that lady told if you cancel u will not be getting any refund. On the occasion of valentine day i paid 1145 rupees instead of 849 rupees, for that gift.

I have order a chocolate truffle cake and ten red rose as below mentioned
Order id : 336855


Chocolate truffle cake

Rs. 699

Delivery date:wednesday, 14th february, 2018

Standard delivery (06:00 - 21:00 hrs)

Cake size:half kg


10 red roses

Rs. 549

Delivery date:wednesday, 14th february, 2018

Standard delivery (06:00 - 21:00 hrs)

Still no repose from company, l demand my total refund as soon as possible.

This in totally a fraud.

My order # 336691

I have ordered for bouquet, chocolates and one gift from the website and only one of them delivered (Bouquet) and even shamelessly sent the invoice of two items delivered and one is shipped. I wanted to get it deliver on valentine and completed messed up.

No response for complaint registered from email and phone is switched-off/busy

I want to get my refund.

Since i am far, i ordered (Order id #340330) a flower bouquet for my girlfriend, it was our first valentine's day. Gave the office address of her which closes by 6 pm. Sent 7 mails, 120 calls, mostly unanswered, i was kept on wait for 3 hours in total, they don't even bother to reply you, seriously frustrating. Now it's 10 pm in night, i am still on call, to ask what happend to my order. I pitty myself for choosing their services. I can't track my order, feel helpless as i have no clue what happened to my order. Their services are worst i ever faced. God save me to face them for refund now.

Worst online site ever got tricked into! Worst jus fake! Not delivered product no representative to respond all phone numbers are nonfunctional! Bloody fakers n cheaters ppl like them should never b allowed to mislead customers! I ordered for a heart cushion and flower bouquet for 14.2.18 and to be delivered on same day but till now it’s only processing! I have done online payment but have no clue about my ordered product and when i tried to call upon them on mentioned numbers, seems to be nonfunctional!...[protected]

I i have ordered blackforest cake for valentines day which should be delivered on 14th february and it has been 24 hours yet it's not delivered. So as per your terms and conditions if it is not delivered within 24 hours then you will make refund so do it as soon as possible. I have tried to contact them through call and mail but they are not responding at all. Poor service
My order number is #338611 and its cost is rs 999/-

I ordered gifts from site named myflowertree.com on 13th of feb, 2018. They promised to deliver it by 14th. But they didn't do that. Neither some apology was delivered. I tried to contact their contact no bt number were off and they didn't picked it up. My order no was 338316. Amount of items was approx 1770. My name sanjay singh. Contact no [protected]. Recipient of order was miss mudita singh