My Flower Tree Complaints & Reviews

On of my friend book a cake with flowers with greetings today for my birthday n delivery boy promised her to do delivery at mid night around 12 o clock but delivey boy come around 12:30 although i check he have only cake not any other like my flowers and greeting however i call him customers care UDIT pick my call and i tell him this is happend with my order number but delivery boy not on time although i said where my complete order to give you with flowers but he said your flowers bymistake give to other guest and i tell him to UDIT customer care pls take this order without any confession ok after that i check the cake and am shocked cake complete damage man i shouting on him means OVER UDIT in customer care whats is this you guys gives this types of service am from yatra.com as sr level am not accepting this poor service and although in midnight i purchase cake through my friend cake price around 4000 so who bear this amount because of your silly mistake guys today its my birthday and you did wrong. Boss tomorrow morning UDIT promis me to arrange a call back to team supervisor other vise i raise complain in consumer court for your service noted and dont take like a joke thank you

they have played very well with the emotions of people. i am very unsatisfied with the service which they have "still failed to provide". i had ordered through order no. 200339 for mid night delivery for which they even charged me. but no delivery has been made till now. and even i have had no communication from their side. and when i call all my calls go unanswered. if it is not possible for them to provide any service they atleast they can mention it on their website and not charge for it. this is my first experience ordering through their website but unfortunately it was a very bad experience. people beware and dont use their service...

sir i have order a cake on 29 july 2014 from website www.myflowertree.com for my sister at muradnagar, ghaziabad(kavita chauhan w/o nishant chauhan, gali no 21 brij vihar colony muradnagar up) on occassion of her birthday for 1 august 2014.my order number was mft17893 and product code was i d 843..while ordering first they declined order due to server error conectivity i netbanking ...i reordred cake then chaeck my balance my amount 723rs was deducted twice...i called their customer care they issue me credit point worth rs 723..to be used with in one year...then on day of delievery they mail me and ask for 290 rs for delivery..otherwise they will not deliver cakr only 2 hour before delivery...i asked thm to use use credit point but they deny to use them...these sites are making fool only ...cake was horrible...thay make customer fool and call them at last moment...sir i request you take some action against this types of sites

I ordered flowers and cake on 11th May on mothers day for Jamshedpur. According to them they were supposed to deliver in day. but they even failed to deliver their end timing 8 PM.
I kept on calling and checking status online. i wasted my entire day being restless and feeling cheated and feeling
very bad that every hour i kept on calling my moM that did she received something.
Its going to be 9: 30 and i lost hope.I mailed them by 9 not to deliver and refund my money.

i seriously want them to get punished and compensate for spooling my whole day sunday and for my emotional loss that i could not send my gifts to my mom.


My Order id : MFT168973

Thanks,
Hrishikesh

I ordered through their website (order #MFT154011) which was scheduled for delivery on 13/02/14 and it has not been delivered today. It was a very special occasion of first anniversary of my sister and these people seem to have ruined it for me.

There's no one picking up the phone on customer care service center either to help me know the status. Not even guys who should take new orders.

I don't know what to do now.I was assured that the delivery will be on time.

Regards,
Saurabh
+91-[protected]

I have very bad experience with my order No - MFT156870 today . The receipt of this order called me back and said that the flowers were completely dad flower was about 2, and 3 days old.And worst part is no one will pick the call and another no is switch off.

Highlight here is be paided 350 rs. Extra to deliver on 14th feb.

Please let us know how to get my money back.

Hi there,

I had a very bad experience with my order MFT119247 today. Ihave been a long time customer of MFT and this is the first time i am facing this issue in quality.The Recipient of this order called me back and said that the flowers were completely dead flowers as if it was about 2-3 days old and only 10 flowers were delivered instead of the 20 ordered.i am deeply embarrassed when i heard that since i always use your service and get fresh flowers delivered .i request you to refund my money back or redeliver the order to the same address

I had placed an order at myflowertree.com for flower delivery to my mother for 12th May 2013. The order ID was MFT111102. This order was to be delivered before 12 pm. Till 3 o'clock nothing was delivered. I kept on calling the helpline but could not get through. When finally I gor through, I got a very unprofessional response from their executive who was not even keen to hear me out. She kept on saying that order would be delivered by 8 pm. I asked her why did they give an option of time and she did not answer. I was asking her something when she disconnected the line saying "Thank You".
Its half an hour past 8 pm and the delivery still has not taken place. The order was for Rs 1400 and its a complete money wastage for me and my day is completely ruined as this was to be a surprise for my mom. I have been desperately trying to contact the helpline and no one is picking up.

I want a complete refund of my money and compensation.

Guys please dont ever use this fraudulent website ever. These guys wll just eat up your money.

Swati Chopra

I had placed an order no . MFT103523 to deliver on 08/03/2013 at Patna. I had ordered a Black forest eggless cake with a flower bouquet but I received a foul smelling cake which was not fresh and of inferior quality.
The cake was served from Ferns & Petals. My relative approached that shop to complaint regarding that. Instead of accept their fault they mid-behaved and threw the cake in dustbin.This is ridiculous. I would like to inform you that the very next day i.e on 10/03/2013 the bakery shop from which cake has been brought was seized by the regulatory authority for various complaints of that shop in Consumer Forum (print news in "Hindustan" came on 10/03/2013) I have complained about this to Myflowertree.com. But accept good words we didn't get anything.I have been given a complaint No. i.e. TRF 0001517
Hope a consequential and favorable solution from your side.The amount involve is of about Rs.1300/
Thank you
Pankaj kumar

I have placed an order on the website www.myflowertree.com, for valentine day gift delivery. I bought flowers for which site charged me extra Rs 300. But on valentine day they didnt deleivered the flower stating the reason that they have accepted too many orders to fulfull them. They tried to deliver flower on 15th Feb at 6 PM which my fiance refused to accept since it was not delivered on time. They charge premium for exact date delivery. This is their main business model.
Now neither they are replying to my mails nor picking my calls.
They ruined my valentine day.
On there website they changed the Status of flower to “Delivered” but actually till this date they have not delivered the flower.
ORDER NUMBER: MFT100951
Expected delivery Date : 14 Feb 2013
Regards,
Neeraj Sharma
Mail: [protected]@gmail.com

I had booked a bouquet for delivery on an online portal called "My Flower Tree" on 13th Feb for delivery on 14th Feb. The portal promptly charged me for the goods and delivery of Rs.1525 and this product has still not got delivered Order No. MFT99429). I have since then, been calling them and sending emails relentlessly but there has been simply no response. I want a refund of the said charges for the company not fulfilling its promise. How can I do this?

I had placed an order for deliver of a bouquet on MyFlowerTree. The order form on their website asks for a deliver date and gives options for time of delivery. I had selected for delivery in Mumbai on 15th before12noon and settled the payment using my credit card.
The order has not been delivered till now. Their website provides 2 contact numbers India:+[protected] or[protected]. Both numbers are either not reachable or ring unanswered. They also give the options of sending consumer complaints to [protected]@myflowertree.com or dropping queries via an online chat window. Despite sending emails and queries on the chat window, no response is received.
Order tracking mechanism on the website shows the order as delivered, but the bouquet of flowers has not been received.
I am beginning to think that this company is fraud and would like to alert all consumers to not use their services. Am happy to provide my order number and credit card statement as evidence if required.

My Flower Tree is a Worst and Fraud service. These guys are cheaters. Dont use this service and End up loosing your money and hopes. I ordered(MFT100044) roses and teddy for Feb14th and it was not delivered yet. I send complain mails and no one is there to respond. And Worst part is no one will pick the calls and another number is switch off.

High light here is we paided 450 Rs Extra to deliver on Feb14th.

Please let us know how to get the money

This online service is completely inadequate. I ordered flowers for Valentines Day and they NEVER arrived. I got a text the next day saying delivery was successful which was a complete LIE. The flowers were not delivered.

The website has a phone number which cannot be reached and the email contact has not replied.

I am recommending to all my friends to stay away from this service.

If anyone from the shop reads this my order number was MFT99388

I placed an order with myflowertree on 13th November and wants the delivery til evening but did not happened. When called to their customer care team, the service provided by the agents were patheic. one of them named archana was down to earth. She dont even know how to deal with customers. She was so arrogant & not listening to anything. Spoke to their senoirs, ask him to call back but he never turned up..They assured me that delivery would be done till 10pm then after 11.30pm but not done. I asked them to cancel the order but on the next day they called up saying that order will be delivered today with some compliments...I already cancelled it but they were forcing for the delivery..I would request all of you, please do not place any order with flowertree as their customer care team dont know to interact with customer as they might getting very less salary so they are irritating customers..

If flowertree has any problem with this complaint, they can approach me on [protected], [protected].

I had booked your service for flower delivery yesterday mid-night which where supposed to be delivered yesterday only. These flowers are not yet delivered ! and to my surprise i have received confirmation delivery mail ! but in practical this assignment of flowers in not delivered to addressee! I have also completed formality of payment and same has been credited to MFT account. I tried calling there call center no but no response as of yet. Please look into this subject ASAP. I will never ever suggest n e one to go for this service .... there call center is useless and never answer the phone.. i am planing to take legal action against them. can n e one please help me in this context?

Prasad Nikam

Hi

I have placed an order with My Flowe Tree and here's my experience

1. Dont get deceived by the Site .
2. Dont Order with Them

They have comitted to deliver it on time, when i call them they say its chennai sir , we dont know sir but we will deliver sir. I lost hope with these people.

No response to my emails
No response to my questions. same answer order is in progress

Regards
Joe

The company is very accommodating when you call them and try and very prompt with text messages but the service and the quality of the product was terrible.
I had ordered flowers and cake combo for chennai and mumbai . The flowers shown and delivered were very different and the message I asked them to write on the cake which was extremely dry was not written .
Mumbai flowers were not delivered till 5 pm .....
The company looks and sounds very professional but terrible service.
A. Sethi
Delhi

Hi,

I had done online shopping for gifts, chocolates and flowers from myflowertree.com and they had ensured that they will do prompt delivery and had also assured me of the quality. Thus, I went ahead and made payments to them 10 days in advance so that the delivery is smooth. But they cheated me, just few hours before the delivery had to be made, they called me and said that the Ferrero Rocher chocolates (Priced at Rs.899) are out of stock but ensured that chocolates of equally good quality and price will be delivered. But instead it was compensated by 1 pack of Cadbury celebrations (Rs.125)+1 pack of Nestle selections (Rs.100) + 1 pack of Eclairs toffee (Rs.50). This was neither of equal value as a Ferrero Rocher nor of that standard.
Same thing was repeated with flowers and gifts. I have also attached images showing what I had ordered and what was actually delivered. Please refer to the images attached herewith.

Kindly help me in claiming compensation from them. I have attached the entire mail trail below for your better understanding.

Regards,
Abhishek gaurav
[protected]

[protected][protected]--Entire Mail Trail[protected][protected][protected]

Would like to get gifts delivered in dhanbad
20 messages
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 1:21 PM
To: [protected]@myflowertree.com
Hi,

I was browsing through your site and have liked few gifting options for birthday. Please confirm if you can deliver the same on the below mentioned address:

Gopalpura colony,
P.O- Mugma,
Dist.- Dhanbad,
Jharkhand-828205

--
Abhishek Gaurav
[protected]
[protected]@MyFlowerTree.com <[protected]@myflowertree.com> Tue, Jul 27, 2010 at 1:36 PM
Reply-To: [protected]@myflowertree.com
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Possible at Rs.450 delivery charges.

--
For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]

From: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Date: Tue, 27 Jul 2010 13:21:43 +0530
To: <[protected]@myflowertree.com>
Subject: Would like to get gifts delivered in dhanbad
[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 1:50 PM
To: [protected]@myflowertree.com
Thanks for your reply.....I will go for either of the "Love you combos". Hope it can be delivered and please ensure that the quality of Roses, Gift and Teddy is good.

Will make the payment on 14-15th August and the delivery has to be done on 19th August.

Can it be delivered early in the morning, around 7.00 AM. Please let me know.

Regards,
Abhishek
[protected]

[Quoted text hidden]
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Abhishek Gaurav
[protected]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 5:37 PM
To: [protected]@myflowertree.com
Hey waiting for your revert on this.
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Tue, Jul 27, 2010 at 5:39 PM
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
The quality is assured!

Delivery at 7 am is not possible. We can try for early morning but please do not take an assurance for the same.

Thank you!
For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]


[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 5:50 PM
To: MyFlowerTree <[protected]@gmail.com>
Thanks...I would be hppy if you could even deliver it by 11 a.m.
[Quoted text hidden]
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Abhishek Gaurav
[protected]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 5:52 PM
To: MyFlowerTree <[protected]@gmail.com>
Also, one more thing...how would you be deducting the delivery charges?
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Tue, Jul 27, 2010 at 5:58 PM
Reply-To: [protected]@gmail.com
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
You need to add it at checkout page under "add extra charges" column.

Thanks,

--
For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]

From: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Date: Tue, 27 Jul 2010 17:52:27 +0530
To: MyFlowerTree<[protected]@gmail.com>
Subject: Re: Would like to get gifts delivered in dhanbad
[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Jul 27, 2010 at 6:07 PM
To: [protected]@gmail.com
ok....because the price was already inclusive of delivery charges, so wanted to know if Rs.450 has to be added or lesser amount. Also hope the glass vase will be there with the flower as shown in the picture.
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Tue, Jul 27, 2010 at 6:14 PM
Reply-To: [protected]@gmail.com
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Glass vase is separate Rs.200 on all products.

For regular cities the charges includes delivery. However for tier 3 cities (Dhanbad) we have Rs.250 extra delivery charges. + Rs.150 for distance from Dhanbad.

Thanks,
--
For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]

From: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Date: Tue, 27 Jul 2010 18:07:50 +0530
To: <[protected]@gmail.com>
[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Wed, Jul 28, 2010 at 10:04 AM
To: [protected]@gmail.com
Alright so the final amount that I have to pay will be as follows:

Product ID: 880 (Love You Combo): 3 Tier Red Rose arrangement with glass vase, 6" Teddy and 1/2 Kg Blackforest cake.
Cost for the combo : Rs.1395
Add: Delivery charges : Rs. 400
Add: Charges for Vase: Rs. 200
Total Cost (Rs.) : Rs.1995

Hope this is fine. I will go ahead and make this payment.

Regards,
Abhishek Gaurav
[protected]
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Wed, Jul 28, 2010 at 10:17 AM
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
Yes Sir!

Have a nice day!

For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]


[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Aug 10, 2010 at 11:41 AM
To: MyFlowerTree <[protected]@gmail.com>
Product no.867 is not opening...please look into this...i would like to make the payment today...... and as communicated earlier the product has to be delivered on 19th Aug.
[Quoted text hidden]
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Abhishek Gaurav
[protected]
MyFlowerTree <[protected]@gmail.com> Tue, Aug 10, 2010 at 11:50 AM
To: abhishek gaurav <abhishekgaurav.[protected]@gmail.com>
IT IS OPENING SIR. PLEASE TRY AGAIN.


For assistance, please contact our customer service desk.

Team MFT
www.MyFlowerTree.com
Phone: +[protected] / +[protected]
Fax: +[protected]
USA:[protected]


[Quoted text hidden]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Tue, Aug 10, 2010 at 1:41 PM
To: MyFlowerTree <[protected]@gmail.com>
I tried again but its nither opening on IE nor on mozilla.All other products are opening except this one :(
[Quoted text hidden]
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Abhishek Gaurav
[protected]
abhishek gaurav <abhishekgaurav.[protected]@gmail.com> Fri, Aug 20, 2010 at 9:57 AM
To: MyFlowerTree <[protected]@gmail.com>, [protected]@myflowertree.com
Hi,

As communicated yesterday I am very disappointed by the way my order was handled. There was a vast difference between the actual order that i made and what was delivered. I have attached the images of what I ordered and what was delivered for your reference.

I would like you to duly compensate me for the goo[censored]p done by your team.

Just to give a small introduction about myself, I head the western region for an online marketing company and I have expertise in building brands online. The way you all have handled my order has really irritated me and if don't receive a compensation for this within the next few days then I will even go to the extent of getting Myflowertree.com blacklisted on Google. Please do not try my patience on this.

Details of how my order was messed up and the trauma that i had to go through in the last few days is as follows:
1. I made the payment 10 days in advance and had been asking your team to try and get it delivered in the morning. To this the MFT team replied saying that early morning was not possible but they will get it delivered before noon. But the order was actually delivered at 5 PM.

2. Even after giving MFT 10 days to process my order, MFT team called me on 18th August, at late evening around 6.30 PM saying Ferrero Rocher chocolates are out of order and they will compensate by giving the next best chocolate of equal value.

3. Ferrero Rocher chocolates have been priced as Rs.899 for 24 pieces. This is the one that I had ordered and it was compensated by 1 pack of Cadbury celebrations (Rs.125)+1 pack of Nestle selections (Rs.100) + 1 pack of Eclairs toffee (Rs.50). I hope you understand that this is niether of equal value as a Ferrero Rocher nor of that standard. I would have never gone for MFT if I knew these chocolates would be delivered.This was disguisting.

4.I had ordered for a teddy and instead of this a doll was sent. Images attached.

5. You had said that the quality and presentation will be good then I cannot understand how the "3 Tier Red Rose arrangement" was delivered as a bunch o[censored]ntidy flowers. Refer to the image.

6. Also the glass flower vase that was ordered changed into a road side vase when delivered.

I am very angry with the way you all had crushed my feelings and spoiled my reputation. I will now not take it any more and will take severe actions against this if I don't receive a reply ASAP.

P.S: Refer to the images attached for more clarity on the disgusting work that you all have done.

Image named: Myflowertree_Ordered refers to the actual order that I made and Myflowertree_Delivered refers to the actual delivery made by your team.

Waiting for a reply.

Abhishek Gaurav
[protected]
On Tue, Jul 27, 2010 at 5:39 PM, MyFlowerTree <[protected]@gmail.com> wrote:
[Quoted text hidden]