Myntra.com Complaints & Reviews

I have put my cash in myntra credit then I buoght some products and because of bad quality I returned some of them. then these myntra people charges convenience fee of 145 rupees extra... that I gave . and now I bought one top and shoes . i have taken shoes but top is of bad quality so first I want toexchange but only size can be exchanged so I tried to return and now they are splitting my money like 1/3 in my account and 2/3 in myntra credit .
what is this?
i am so angry after taking convenience fee ... they are still doing this its like you are selling your products forcefully ... after this i will never do shopping on myntra its just disgraceful ...
please resolve this ...asap

It is to be noted that I had created Return ID [protected] on 11th October 2021 for 1 People Men Green Puffer Jacket on 11th October 2021. The Order Id was # 1183614 [protected].
Tracking ID - [protected]. The Delivery Agent arrived at 4.30 pm 12 th October & gave his name Sumit Thakur and was using Phone Number [protected] at the time which I confirmed by calling, he said his DP ID was13867. He was furious at being asked his details and denied giving any pick up receipt..He then misbehaved with me using cuss words and blantantly told me he would not pick up the product come what may. I have also shot the video for the same which i m going to make Viral. I had to create another return for the same item on 12th October but nobody turned up till 15th October to pick up the product and Myntra has cancelled my return on 15th October.

I had earlier created Return ID [protected] for Flying Machine Navy blue sweatshirt on 1st October 2.10 pm .The order Id was # 1183614 [protected] . I have returned the product on 2nd October between 3 & 4 pm . Extra products picked up in the same parcel had Return IDs [protected] & [protected]. Upon asking return pick up agent his name and pick up receipt the agent behaved rudely and misbehaved with me.His details are same as given above. He even threatened me with offensives.He then left in a hurry. I have till now not received any refund or the product itself . Upon raising query with Myntra my query is not being resolved . I m going to file an FIR as soon i receive CCTV footage of him accepting 3 returns in same package The pick up agent has committed robbery in day light and also harassed me by denying returns.
Wow! First they steal your hard earned money then when for our safety we ask for pick up receipt they deny it and when we try to get evidence by making a video they harass us.

I had purchased a pair of heels in the beginning of month of October . But by mistake the number which I had given for delivery went wrong as a digit in the number was wrong . I had tried to get in contact with the customer Care but already the product was already shown as delivered . I tried to get the delivery agents contact number which wasn’t successful as it wasn’t shown in the app. The delivery address was mentioned correct but still I didn’t receive the product.I even tried to get in contact with the contact number which was mentioned in the delivery section by mistake but it is temporarily out of service I tried to get in contact with the customer care several times but they would always keep saying that I would get an update and a complaint would be raised and I would know what can be done . It’s been two weeks still there has been no update from myntras side.I don’t know will I receive a refund or can the same product be sent over to my address again. The last time I called the customer care i was told I would get an update before 14th October still haven’t received any information .

Dear Sir/ ma'am

I would like you let you know that i have ordered one jewellery set ( shining diva) from Myntra app online on 25 September 2021. That product for defected and broken. I immediately put a return request for that item on myntra app online. But its been almost 20-25 days that no one has picked up that item from me. I have called 2-3 times to Myntra customer care and they says it will be picked up in few days. But i have received SMS from myntra yesterday that the window for return for the item has been closed. Please look into this matter and help me in this.. i cannot waste my money for a defective and broken item.

Thanks
Prabhleen Kaur

This is Dr Shubhi,
And i am an elite customer at myntra.
There is an issue regarding the return i made but i have got a very poor response from the customer care.
Actually there were two pickups scheduled on the same day, from different apps ajio and myntra.
When the delivery guy arrived to deliver ajio orders to me, he asked for the pickup (clearly not mentioning from which brand), i happened to hand him the ajio order instead of the myntra one. For which he even passed the quality check without confirming.
Now the update on myntra reads : refund will be initiated soon.
Even if the refund is made, it would be a loss for me( for the ajio order) and ofcourse the seller.
I tried contacting the team to inform them firsthandedly and seek help but that went in vain with the myntra team telling me, they have got no links with the courier service and the seller.
Who on earth shall believe this ? How then Myntra operates?
Though they promised me the refund, but i believe they would actually help me out with the issue i am facing for i am a regular shopper at their site and such problems have never arised earlier.
Order AWB:[protected]

This is Dr Shubhi,
And i am an elite customer at myntra.
There is an issue regarding the return i made but i have got a very poor response from the customer care.
Actually there were two pickups scheduled on the same day, from different apps ajio and myntra.
When the delivery guy arrived to deliver other ajio orders to me, he asked for the pickup (clearly not mentioning from which brand), i happened to hand him the ajio order instead of the myntra one. For which he even passed the quality check without confirming.
Now the update on myntra reads : refund will be initiated soon.
Even if the refund is made, it would be a loss for me( for the ajio order) and ofcourse the seller.
I tried contacting the team to inform them firsthandedly and seek help but that went in vain with the myntra team telling me, they have got no links with the courier service and the seller.
Who on earth shall believe this ? How then Myntra operates?
Though they promised me the refund, but i believe they would actually help me out with the issue i am facing for i am a regular shopper at their site and such problems have never arised earlier.
Order AWB:[protected]

Sir its been 20 days my 3 products which i returned are not being picked up...and today on 14 oct they automatically cancelled my return request without my consent...my 3 orders are return orders worth more than rupee 1000... and no one is picking them up from my place...it almost been a month... i dont get it...i am a regular customer of myntra and ordered alot of things from here in last few month for wedding purpose...and now i dont know what they are doing...1 of the product was delivered to me defected, second one had a cheap quality and third one had a bigger size...!! PLEASE PICK IT UP AND REFUND MY DAMN MONEY...this is more than pathetic myntra...what is wrong with u people...i dont get it...!! not expected from such a good site...distroying your Goodwill

Recently I just ordered as pair of Red tape sports shoes from Myntra. After I received the parcel I opened it and tried the fitting of the shoe and it was smaller than my size so I requested the return immediately within half an hour with all the tags and invoice inside the parcel and without any kind of damage or wear or tear. After one day I checked the status of the return and it showed your order is on hold. I don't know what to do so...

Which was sceduled to be delivered on 8th October. The delivery boy called on that day around 8:00 pm and stated that he will deliver the product on the next day i. e on 9th oct. Later I received another product from myntra on 11 oct, but not the product in question. Today on 14th oct delivery boy called around 4:00pm and stated he will deliver it on next day.
Myntra customer care is also not responding.
This is serious unprofessional behavior from your end.
Another thing the delivery boys are reluctant to deliver at my home they rather insist to collect the parcel from a place convenient to themselves which is very far from my home.
Kindly find the attachment for clear understanding

Order ID[protected]-9571901
Athena blue sweetheart Neck puff sleeves chiffon regular crop top
Size - L

I had ordered a Athena top from Myntra, I raised a return request as I wasn't satisfied with its size . The return request was accepted and I got a message saying your order will be picked today. Then around 6:02 or 6:03 PM a guy came at my door asking, if I was Muskan and said "Myntra se pickup h aapka"....

So there is this guy running around conning people. The dispute has been reported again and again.

I had ordered 3 products from Myntra where just 1/3 products where delivered but I paid for all the three products. I immediately raised a complaint about it and it took two weeks and later the myntra team came up telling that the claims are declined and no refund can be provided about it.

Not a complaint but just a suggestion that on your live website, there is a homepage banner which has space from the top, as a front end developer, I feel it's a wrong placement or margin from the top which disturbs the view.

I bought few items and on return, I opted to keep the money as Myntra credit

It was my hard-earned money from my bank account which was with Myntra.

After 1 year they just said credit expired and kept that money in their pocket. How can a company so blatantly take customers' money? It was not their money to take.

They should either put it back to the source bank or just keep it on Myntra, they have no right to take my money into their own pockets.

This is like curse, within a week I got 2nd huge bad experience from online shopping, means like its unbelievable a shopping site myntra and there, standard, classic.
Got product which is in -1 rating &star...
I Was huge huge huge fond of myntra, I was addict to online shopping its because of 1 &Only myntra.com
There service providers, there quality, there punctuality toward customer's.

But I dont know its only happening with me or myntra has been curse by there rivalries.

I have one free advise& Suggestion to myntra, plzz hire some good quality check team department with good product scanning devices.

Otherwise im seriously thinking about, you will loose your customers and reputation because of such seller like indiflast mart etc.
After reading customers experience and review on indiflast mart...im damn sure these will going to harmful for myntra.com's reputation.

I lost my money but its ok.

Coz last time you looked into my case which Im appreciating you from bottom my heart, coz amont was huge & Support team helped me in very good manner,
But please give attention why? such things happening.

Now you are doing fraud with your customers. We have booked a Peter England Casuals Men Green Solid Hooded Sweatshirt and wait a week for that product. But now we received wrong product. Color and Quality is totally different from booked product. Now you are loosing faith of customer. if you are not able to deliver the product. Why you received the order. you are wasted the time of customer.

Mo-[protected]
Mo-[protected]

I have registered account on myntra with mobile number [protected] and email = [protected]@gmail.com
I placed a new prepaid order on 07.10.21 with Order ID # 1185504 [protected] on mytra as a Wildcraft men Shoes its was my first order on this website. After 2 fake delivery attempts on 2 days i decided to pickup my parcel myself from nearly place. I called courier boy and ask him to meet there, when i reached i called but he didn't come front of me and was asking am someone around you and some time i received fake delivery of my order i was surprised by the way that guy. I tried to call him but he didn't reply anymore. Please look into this matter and provide me some solution as soon as possible i have loses my valuable time and money.

I got a message on Sunday saying that the product would be delivered on 10/01/2021. Libas Women Green & White Printed Kurta with Palazzos & Dupatta. We are at home only and no delivery person came home and contacted us. I was waiting for the package and today i could see that the status is updated as delivered. This is of prepaid order and Myntra cannot do this way with the customers. It should maintain the number of the delivery partners strictly. Please give the refund for the same or arrange to deliver the product correctly. Customer asks the whole story but no action point.

From last few days i had been getting calls that I would get my parcel bt the guy was to lazy and kept saying I will give it tomorrow (yaarrrr kl dedunga main, order cancel thodi hojyega) This is my first bad experience with Myntra. Your delivery guy asked me to call him the next day to "remind" him to send a parcel and it is soo lame that in evening when he didn't show up again I called him thn he said he is not on duty and asked me to call someone else. Who was I suppose to call? I had got no number to call. This is rediculous. It was a gift for my sister and yea I bought it in sale and now sale is over and my order got cancelled on its own.
He kept saying that I will deliver your order and then the delivery boy blocked my number also

This is regarding the return regarding my 2 myntra returns with order ID - #118507801530070957301
I returned 2 of my orders because i wanted to actually replace them.
But the replacement policy was not valid for my area pincode.
So i made a return request within 1 hour, and the next day the order was picked back.
But I am seeing that, both of my orders have failed quality check. This isn't supposed to be this way. I returned the orders same as it was delivered to me.
The customer service says that the product is missing the tags and I did not detach the tags at all. It was same returned at it was delivered.

I after returning the orders after sometime, ordered the products again with the smaller size which you may confirm with my order history.

Previously also. the same has happened with my brother, that the order was sent back again.

This is not tolerable at all. I beaing a regular customer at myntra request you to check and resolve the matter as soon as possible and process the refund as early as possible.

Also I did take a pic of the tag that was in the orders (so I have the proof of that), which you claim that was detached, which actually was not.

Please do refund the total amount back, else you might lose a regular customer which further will use other online platforms

Thank you !
Ketan Bagauli