Myntra.com Complaints & Reviews

Dear Concern
order was booked as prepaid Order ID # 1185592 [protected] & Myntra sent as COD and 1233/- charged by delivery boy by the receiver.
Had co-ordinating from last 9 days and now they are denying for refund.
Please look into and resolve ASAP....

Of Late, Myntra is delivering items to Customers without price tags. Myntra doesn't have quality checks with Sellers, they are accepting items with out items tags and delivering the sub-standard products to customers.
For examples: Return IDs [protected], [protected], [protected]. Exchange ID:[protected]-2497801
All these items when delivered, there was no price tag. Also, the quality is bad in few. It seems the sellers are getting rid of the old stocks.

The problem arises when these are put for exchange or return, the return pickup person denies the pick up because there is no price tag, even though all other things are present, the brand name, brand box etc.

This is not making sense. Myntra is delivering items without price tags, customers are accepting them. While Myntra is not picking up the same for exchange, returns.

Of late Myntra has been delivering products with out price tags. Myntra doesn't have quality checks with sellers, and sellers are getting rid of old stocks.
The problems arise when these items are put up for return or exchange.
The return pickups are getting denied in such cases. Customers are at loss.
Moreover, the genuineness of products by Myntra is in doubt when they are delivering products without price tags

Few products from brands like kalani, Inddus are not deliverable to my Pin code 689102 . It used to be deliverable until some time before .Please resolve the issue

There was a diwali sale and I ordered two kurtas . But they have cancelled it citing internal issues. I wish to get my order back

My friend gifted me a Myntra gift card on 29th June, 2021 of worth 5000. When I tried to use it, it's saying the Gift card has already been added to another user. Then when I tried to reach Myntra, then assured me that they will resolve the issue and will reach out with in 5-7days. But even those many days passed by, no one bothered to contact instead closed the issue, without resolving it. Even on re-opening it, they are closing it without...

I ordered pink and orange saree but they delivered totally different saree, received purple saree. Now they are neither giving me return nor exchange. While I am an old customer. Myntra do not trust the customer. Whenever I call, give a new date. Please help me... I want to refund my money... They feel that the customer has no work except to follow them..This is not acceptable very frustrating

I received a gift card from my friend on October 1st 2021. Upon using the gift card I found out that it says it's been used by an email id that is not mine. I reported this issue to Myntra customer care with a screenshot and all gift card details. On two occasions the customer care executive closed the query without solving the issue, on the third occasion I got on a phone call with a customer service representative they said 'hello' then...

I got two similar products (Kurta sets of Manyavar) of different size as don't have enough time to wait for exchange size if one goes wrong.
But Myntra has set that to only size exhangable and not returnable where all of the products in this category are returnable. So I haven't looked for its policy of which I got trapped of their gimmick of selling.
I have lost Rs 6000 due to it and they are not agreeing to return even a single one.

Hello,

This is to inform you that I placed a return request of my t-shirt 2 weeks ago and handed over the t-shirt to delivery person last week. But at the end of the day they refused to update this on myntra website and stating that not able to pickup due to customer and cancel the pickup request.

This is my 4th time return request I placed. But I already handed over the product to delivery person
Current Return id: [protected]

I have ordered a roadster jacket from Myntra along with three jeans and one top. One of the delivery agent came and delivered me three jeans and one top but when I went through my app. It's showing that the roadster jacket had also been delivered, and I have never received that product. I have raised this issue with Myntra and the team asked me to wait till 2nd Nov, instead of resolving my issue again they are saying to wait 48 more hrs. I need help on this. Kindly escalate this issue further so that they cannot fraud people this way

I ordered a blue maxi dress from myntra on october first week and they mentioned that they delivered on october 15 . And now the date was november 2 still they didn't delivered it to me. Now the myntra says the november 7 th day they should delivered ... I didn't expect this from myntra... I can't accept it if the product didn't reach within november 7 ... I'll return it if more days have taken

I recive a used and different brand product
I call custmr care and said that product is different brand and used.
But courier boy said that product is used, so he cant accept this return.but its not my fault, i recived a used product nd differnt brand product.
Order ID # 1187281 [protected]
Return id- [protected]

Hi,

Related to Order ID # 1186714 [protected]. I have not received ear pods in the case, which was delivered. The case was empty and I did not find the ear pods in them. when complaint was raise, its not been looked into properly and I dont have a solution yet.
Recording is in the below link:
https://linkfileshare.com/0a8Bw

Video clip has been uploaded.

Regards,
Hasan

I ordered a urbano fashion jeans via myntra order id #118730362769515378601 the delivery guy having phone number [protected] called and talked in very inappropriate manner then he reached my house and then i gave the money for the order he was not having the change to return me so i asked him to wait over there but inspite of waiting he went away i tried to call him, he first hung up my call and i tried again he used abuse language and hanged up on me … probably this is worst delivery i ever faced take urgent action against such staff or am doing a complaint in consumer court this is not the way to treat a costumer. And that guy took my order with him .!!!

On 31st of October I ordered some clothes having order id # 1187303 [protected] and today on Nov 2 the delivery agent having phone number [protected] called and talked in very inappropriate manner then he reached my house for the delivery purpose and i gave him the money he was not having the change so i asked him to wait, inspite of waiting he went away and then i tried to call him he first hung up and then i tried again he used abusive language and hung up on me … kindly take action on him or else am doing a proper complaint in consumer court .. that delivery agent even took the order with him ..!

I ordered a urbano fashion jeans via myntra the delivery guy having phone number [protected] called and talked in very inappropriate manner then he reached my house and then i gave the money for the order he was not having the change to return me so i asked him to wait over there but inspite of waiting he went away i tried to call him, he first hung up my call and i tried again he used abuse language and hanged up on me … probably this is worst delivery i ever faced take urgent action against such staff or am doing a complaint in consumer court this is not the way to treat a costumer. And that guy took my order with him .!!!

I am highly disappointed and furious with the behavior of myntra customer care team. For the past 15 days I have been raising a complaint daily.

I had ordered a Chemistry Parka Jacket (Order ID # 1185857 [protected]) which was first declined on 18th Nov by delivery agent (Name: Aditya Bankar, mobile number: [protected]) stating quality issues. The delivery agent (Aditya Bankar) then came again on 19th or 20th and picked up the product. The quality check was put on hold, upon raising first complaint it was resolved. When I spoke to customer care he said he will initiate return from his end and asked me not to do so from the myntra app. I told him product was already picked up, he said they would send it back and create a return request from myntra end. The product was never sent back to me.

Post that for 1 week everyday I received call stating pick up failed, how can I return something which was already returned?!?! When I spoke to your customer agent he said madam this will be resolved by 27th and we will initiate return internally to process your refund.

I keep raising tickets daily and customer care executives keep putting it in resolved status stating item wasn't picked up so can't refund without even reading my issue or checking history.
This is absolutely bizzare and horrible customer experience. When your own staff (Myntra agent - Aditya Bankar) and customer (me) has confirmed that I have returned the product then how can you lie stating it wasn't picked up?!?
Your own agent said "by mistake I put product not available online as myntra team put your product in Hingna warehouse". Once the item is returned by the customer, it is not my fault if your process is flawed.

I want the refund back as I had returned the item which your own agent is confirming if you don't trust the customer.

If I don't receive a prompt response in 2 days (I have already spoken to min 10 customer care agents regarding this) I will have to take this to consumer court and other social media platforms such as twitter, linkedin etc.

Highly annoyed customer
Arpita

I ordered 4 headbands from myntra but the quality was so bad and it dint even look close to image. Rather one of them was broken.
I returned those items and now the refund is on hold saying it failed quality check. One of product was already broken rest were as it is.
Return them with same packing and box and everything. Its been more than a week that refund has not proccessed and now it has been put on hold. I order so much from myntra. Did not expect such bad quality product and such response on already broken product

Not return and refund product