Myntra.com Complaints & Reviews

I had ordered a pack of 5 CENWELL masks on Myntra.com on 29th July, 2021. I was incorrectly delivered a wrap top on 8th Aug. After finding the discrepancy I called customer care and they started a query and asked for a return. Next on 10th night I was asked to upload images of the wrong product. I uploaded the images and next they resolved the query by declining the return and stating that the product went through mandatory checks and was not tampered. I re-opened the query stating that the reasoning doesn't make sense as the product that went through the mandatory checks is itself wrong. Then they again replied the same by declining and giving similar reason. This is very bad customer service. They should take responsibility of their mistake and correct it.

My parcel was not picked up saying the product didn't pass the quality check. But the product was exactly the same as shown by Myntra to me.
The return window closed after 7 days of delivery of product. While as the courrier boy itself came to pick up the product on 6th day. Which I believe was the courrier boys mistake.

I have been a loyal user of the app for quite some time now, but recently I've been running into this peculiar issue. Initially Cod was available upto for 1000 rs. Then 500 and now upto rs 115. In what world does this make any sense? Please rectify the complaints at the earliest.
Sonali agrawal
[protected]@gmail.com...

I had purchased Samsung galaxy Watch Active 2 LTE 44mm from Myntra which was delivered to me on 3rd of August 2021. As after using for 2 days i got to know that the watch was having issues and the battery was draining rapidly it was not working even for more than 6 hours so i had made a replacement request to myntra customer care on 5th of August as they told me that i had to visit Samsung Service Center for this issue. I went to Samsung service center 3 times but due to their time limitations and non availability of that product they not accepted my request, so on 9th August i went to Samsung service center at Vile Parle and explained them the issue they told me that the replacement would be done by Myntra only as the watch is purchased by online platform and not by any local store so i was guided by them to get the watch replaced by Myntra before the return policy period ends. As of the Samsung return policy for defected product will be returned within 14 days of purchase. On same day i had again escalated to Myntra customer care for replacement they told me that i will receive the update before 18th of August, i told them that the Samsung return policy will end on 17th August so to update me for replacement befor that. However today on 12th August 2021 i received an update from Myntra that for replacement i had to contact Samsung support so i had again visited Samsung service center and requested them to inspect and confirm that watch is defeated or not so today on 14 th August 2021 samsung service center had inspected the watch and confirmed that it is a defected watch so to make a replacement request and get the watch replaced or as per brand policy i can return the product.

So request to myntra kindly replace my watch or refund my money back before i file a cass against myntra.

Regards
Aman Ansari

They said they refund the amount of my flying machine jeans but it not not reflect in my account

Where is my money.. they say the refund has been initiated and credited INSTANTLY but it is not reflecting in my bank account.. they only send me a message saying that it takes 1 day to refund to upi.. I know that.. it says credited INSTANTLY. I cancelled another order with this one and the refund money of that order is reflecting in my account. Please resolve the issue asap. Such type of discrepancies from myntra are highly disappointing.

Ordered a fossil watch Order ID # 1179210 [protected] and I am not happy with the product, its quality and also the package was already open from inside when I received the parcel. I had raised a return request and it got cancel, although while buying It is clearly mentioned 30 days return is possible. I had contacted customer care 3 times and they says they cannot help me and I have to contact brand, brand says they cannot help me since I bought this watch from Myntra. This is clearly violation of myntra policies. I want the complete refund of my money and this watch to be returned.

I order a T-shirt from Myntra of Rs 498
Order ID # 1179666 [protected]
Which was delivered to me in demage condition and when I made a return request they rejected my request and left me with that damaged product. And said that they delivered a correct product to me when I asked for proof on which basis they said that the correct product delivered to me . They refused to give any information and rejected my request

They didn't send me the sms that the product is out for delivery, But the site shows that the product is out for delivery and they also haven't given the delivery agent's number.

I had ordered a t shirt for my grandson aged 7, full sleeves, grey colour. I received a t shirt blue colour, 3 to 4 year old, half sleeves on 11th august. Immediately i sent a request to return and wanted it to b returned before 14th as I'm leaving station. The courier boy came to pick up, but refused to take it back as the product ordered is different. I contacted the bangalore office several times. Everytime i had to explain the whole story.
It is their mistake and they ask for all photos of the product etc. The product ordered was 560 rs and the one I got was 399.
The customer service is utterly disappointing. I have been purchasing from myntra since several years and now no more . I need my money back whether they collect the product back or not. Disgusting to talk to them.

I ordered from Myntra.com on 6th August 2021 and when i was at payment gateway,
The payment failed in first attempt then in Second attempt it.was successfull.

But the amount was debited twice from my account and I haven't got my refund till now.

I mailed myntra and also tried to reach them in other ways but I'm not getting any response.

Below are the two debit receipt i recieved at same time for just 1 payment.

I have ordered 4 items worth RS. 2021 INR from Myntra and used Airtel wallet as payment method. Money debited from wallet but no order got placed. No message received from Myntra about order verification. My transaction ID : [protected]

Hi i ordered a product from myntra and received it in bad condition of poor quality n it wos dirty so i placed return for the sme on 3rd of augest but it wos rejected by the pickup boy as he gave a reason that it doesnt pass quality check and after that i raised a complaint and i must say the custmr care servce of myntra ia pathetc they are giving the sme rply im every msg that i have to w8 for 24 hrs to get update after every 24 hr i get the sme rply lyk what is this servce for the prodct which is delvrd wrong frm ur side n u r making ur custmr suffer alot, i made almost 20 calls and every time sme answer mam u have to w8 we apologise for the delay
my complaint is adressed under
IN[protected]

I Ordered a t-shirt from Myntra( Order ID # 1179666 [protected]) but unfortunately the product delivered to me in damage condition so I made a exchange request with a smaller size because it was a demage product and also the size is too large but they cancelled my exchange request by saying that it's a damage product so it can't be exchange. Than I made a refund request against that damaged product but they again cancel my refund request by saying that a correct product was shipped from their warehouse. But my question is that how can they ensure that they delivered a correct product. Is their delivery boy showed me the product at the time of delivery by removing the cover. If not than how can they reject my refund request while I made it before the expiry of time.

On 4th Jul on getting multiple intimation of End of Reasons Sale (EORS) offer from Myntra I placed couple of orders for 10 Items. The order was placed because I was getting a good deal on these product and to make the payment I bought myntra vouchers of approx. 2750. The order was packed and dispatched had reached Local delivery office on 8th Jul as per the tracking provided on myntra.

On 8th Jul late evening, just 30 mins before the offer ends I get an email from Myntra that the order has been cancelled as “Item cancelled as it was lost”. Refund of the amount was credited to Myntra wallet. On trying to replace the order for the exact same item I got a shock as Myntra was now asking for 2500 extra.
All the product were available on Myntra when the order was cancelled by them. Rather than Cancelling the order they could have simply re-dispatched.
Calls to customer care were futile as the Agent kept repeating that I would have to pay the price mentioned on the site now. I asked for the money back in my account and they refused stating vouchers once credited in wallet are not refundable. Multiple call (3 calls over a period of 2 weeks) requesting supervision call were again futile as they would take down the request and promise a call back in 24 hours which never happened.
Now I’m stuck as I can’t purchase the same items without paying additional 2500 nor can I take my money back.

I ordered 2 Puma Track Pants from myntra and received 1 wrong product. When I raised this issue they told that they the product has passed the quality check.

I ordered a Mark and Spencer tregging on 31st july on myntra.com and received the order on 6th August. On opening the packet, I found that the product sent to me was actually to be delivered to Bangalore...in brief I received a wrong product. On the same day, I initiated a complaint through the customer care. Even after so many days I haven't got any response from Myntra and their app is showing 'Exchange Delivery Delayed'. I called so many times to the customer care to know when the packet will be picked up by the courier boy. They are neither initiating return nor exchange and have kept me on the hold. Instead of giving me any solution, they show their inability by saying we are working from home and we can't connect you to our seniors. What a disappointing experience!

Yesterday, I have received my product that is dressberry heels, the product is already used by someone else, some strains on it nd the size is small for me, within 5 min after received my product I have requested to return my product, delivery boy put my request on hold, he said myntra call you but it's pasing 24 hrs no one response me, I want my money back immediately thats not the way, I have received a damaged or used product that's not my fault ...

I ordered a straightening brush from Myntra. I was not happy with the product so I put a return request. After cancelling my return twice, I talked to their customer care person and put a request again. They picked up the product on 31st July and asked me to wait for the refund. They asked me to take a follow up after 10th August and on 12th they are saying that the product cannot be returned as it has been used. Did I not tell you guys that before. And even the product is intact and I didn't even throw away the bill Or packaging it came in. These guys are so frustrating. they won't give me my refund back. It is not a small sum of money. Is this how you treat your customer? Do all the quality check you want but just give me my money back. So sick of this company

I got this jwellery in broken condition...when I tried to return it they told me it's self shipped product and we will refund you the courier charges too...I have tried to courier it twice totally according to their instructions but it cake back both the time...as they refused to take it...it's been more then five months...I have tried calling them n solving it but every time they tell me to courier it again ( I have allrdy paid twice for courier and dnt want to waste my money again by doing so as there is no point) I have request to speak to senior consultant and they said I will get a call back but I never got one...resolve my issue now pls