Myntra.com customer support has been notified about the posted complaint.
Jul 29, 2021
Updated by AdCh 28/07/2021
The senior customer exec from the Myntras team called me. He did not respond or tried to resolve the issue. The exec said he verified with the Myntras pickup partner, who came on 26th July 2021 to pick up my return. The hilarious part here is that the Customer service team is ready to believe the version of their courier/delivery team, who might say stuff to save themselves from getting fired/grilled by senior management. I still do not understand why the Customer service team believed the oral version of a pickup partner who himself said the product was intact (with brand and price tag) and it was eligible for a refund while picking up the order from my home.
29/07/2021
After the whole experience, I feel disgusted about Myntra and their customer relations team management. The senior customer exec who called me yesterday assured me I would get a call back from his senior, which I did not where it is already past the 24 hours promised by him.
First, the order delivered not being the size I ordered. Second, the customer service team saying they couldn't do much about my case and marking my case multiple times as resolved. I understand now why the Indian E-Commerce space cannot expand into other parts of the world and need some American giant to gobble Indian eCommerce to make them better companies.
Hey Myntra, I am still waiting for a call back from your end !!!
Jul 31, 2021
Updated by AdCh 30/07/2021
Hey peeps at Myntra, I haven't heard from you for 2 days. I understand your incompetency in resolving the matter regarding the refund status of my return. This kind of decision paralysis will only destroy your brand's reputation. Still waiting to hear from your super senior customer exec, LOL !!!
Aug 09, 2021
Updated by AdCh 09/08/2021
I still did not receive any reply from Myntra yet. They neither sent my package nor did they process the refund. Myntra has pathetic customer service. Myntra peeps don't even have a basic protocol in place to follow up on customer grievances. Hey Myntra, improve your grievance redressal system to retain customers.
Aug 18, 2021
Updated by AdCh 17/08/2021
Issue IN[protected] dated 11 August [Issue Closed]
The case manager from Myntra's Escalation desk has called me after several calls from our side. The case manager named Vishal has assured me that there was a fault at their end, they have found the brand tag of the jeans, and the refund would be processed to my bank account.
Issue IN[protected] dated 17 August [Issue Opened]
The case manager named Savitha has opened another issue related to my return request. Now, she asks me to wait for another 2-3 days for a resolution. Meanwhile, I get a mail which states that the product I returned is on its way back to my home since it has failed quality check.
I am confused about how a company as big as Myntra can have miscommunication within its own department. It's is mind baffling. One day-case manager Vishal says they will fully refund the amount, and on the other day, Savitha, the case manager, asks for some more time and re-opens a closed issue with me getting a mail that says my return will be "re-shipped." It makes 0 sense to me, coz the whole issue has been dragged for over a month with no resolution. The incompetence from the side of Myntra is clearly understandable, and the way they made the whole experience of returning a perfectly fine product is unpleasant.
This would be my last time shopping on Myntra. The whole experience was awful and would always make me attach a bitter taste to the brand name of Myntra.
