Myntra.com Complaints & Reviews

I have ordered 4 items worth RS. 2021 INR from Myntra and used Airtel wallet as payment method. Money debited from wallet but no order got placed. No message received from Myntra about order verification. My transaction ID : [protected]

Hi i ordered a product from myntra and received it in bad condition of poor quality n it wos dirty so i placed return for the sme on 3rd of augest but it wos rejected by the pickup boy as he gave a reason that it doesnt pass quality check and after that i raised a complaint and i must say the custmr care servce of myntra ia pathetc they are giving the sme rply im every msg that i have to w8 for 24 hrs to get update after every 24 hr i get the sme rply lyk what is this servce for the prodct which is delvrd wrong frm ur side n u r making ur custmr suffer alot, i made almost 20 calls and every time sme answer mam u have to w8 we apologise for the delay
my complaint is adressed under
IN[protected]

I Ordered a t-shirt from Myntra( Order ID # 1179666 [protected]) but unfortunately the product delivered to me in damage condition so I made a exchange request with a smaller size because it was a demage product and also the size is too large but they cancelled my exchange request by saying that it's a damage product so it can't be exchange. Than I made a refund request against that damaged product but they again cancel my refund request by saying that a correct product was shipped from their warehouse. But my question is that how can they ensure that they delivered a correct product. Is their delivery boy showed me the product at the time of delivery by removing the cover. If not than how can they reject my refund request while I made it before the expiry of time.

On 4th Jul on getting multiple intimation of End of Reasons Sale (EORS) offer from Myntra I placed couple of orders for 10 Items. The order was placed because I was getting a good deal on these product and to make the payment I bought myntra vouchers of approx. 2750. The order was packed and dispatched had reached Local delivery office on 8th Jul as per the tracking provided on myntra.

On 8th Jul late evening, just 30 mins before the offer ends I get an email from Myntra that the order has been cancelled as “Item cancelled as it was lost”. Refund of the amount was credited to Myntra wallet. On trying to replace the order for the exact same item I got a shock as Myntra was now asking for 2500 extra.
All the product were available on Myntra when the order was cancelled by them. Rather than Cancelling the order they could have simply re-dispatched.
Calls to customer care were futile as the Agent kept repeating that I would have to pay the price mentioned on the site now. I asked for the money back in my account and they refused stating vouchers once credited in wallet are not refundable. Multiple call (3 calls over a period of 2 weeks) requesting supervision call were again futile as they would take down the request and promise a call back in 24 hours which never happened.
Now I’m stuck as I can’t purchase the same items without paying additional 2500 nor can I take my money back.

I ordered 2 Puma Track Pants from myntra and received 1 wrong product. When I raised this issue they told that they the product has passed the quality check.

I ordered a Mark and Spencer tregging on 31st july on myntra.com and received the order on 6th August. On opening the packet, I found that the product sent to me was actually to be delivered to Bangalore...in brief I received a wrong product. On the same day, I initiated a complaint through the customer care. Even after so many days I haven't got any response from Myntra and their app is showing 'Exchange Delivery Delayed'. I called so many times to the customer care to know when the packet will be picked up by the courier boy. They are neither initiating return nor exchange and have kept me on the hold. Instead of giving me any solution, they show their inability by saying we are working from home and we can't connect you to our seniors. What a disappointing experience!

Yesterday, I have received my product that is dressberry heels, the product is already used by someone else, some strains on it nd the size is small for me, within 5 min after received my product I have requested to return my product, delivery boy put my request on hold, he said myntra call you but it's pasing 24 hrs no one response me, I want my money back immediately thats not the way, I have received a damaged or used product that's not my fault ...

I ordered a straightening brush from Myntra. I was not happy with the product so I put a return request. After cancelling my return twice, I talked to their customer care person and put a request again. They picked up the product on 31st July and asked me to wait for the refund. They asked me to take a follow up after 10th August and on 12th they are saying that the product cannot be returned as it has been used. Did I not tell you guys that before. And even the product is intact and I didn't even throw away the bill Or packaging it came in. These guys are so frustrating. they won't give me my refund back. It is not a small sum of money. Is this how you treat your customer? Do all the quality check you want but just give me my money back. So sick of this company

I got this jwellery in broken condition...when I tried to return it they told me it's self shipped product and we will refund you the courier charges too...I have tried to courier it twice totally according to their instructions but it cake back both the time...as they refused to take it...it's been more then five months...I have tried calling them n solving it but every time they tell me to courier it again ( I have allrdy paid twice for courier and dnt want to waste my money again by doing so as there is no point) I have request to speak to senior consultant and they said I will get a call back but I never got one...resolve my issue now pls

Team,

I picked up a kurti for my friend however she allergic to this particular fabric (polyester) hence, I asked for an exchange & they are not ready to do it. If it was of my size I would have kept it but its not. The team raises an issue & offered a call back but then the case is closed.

I have the product as I received. I haven't used it. But still the case is being closed as the product is damaged. Please collect the kurta get it checked & only then you send the exchange one or refund I have no issues.

Hi,
I had ordered fossil watch worth Rs.7995/- on Myntra which should have been delivered on 24th July 2021 but delivery got delayed. I should have gifted that to my close friend on her marriage but due to this issue, I couldn’t; that hurts me. I enquired about the same by calling Myntra customer service, after that they cancelled my order without my permission. Again I enquired they told it happened due to some technical issues. I had made payment through credit card. They have not refunded yet. Everyday they are telling to wait for 24 to 48 hrs from last 15 days. I have sent an email to CEO and he is also not responding. The last date for refund was Aug 6, 2021. Please help me to get the refund.
Order Id: 1178683 [protected].

This is a very big sellers of dress and i really surprise to see there is no single way to reach a human to address a customer issue. I feel this is very weird and my issue is with a return of my Mitera Saree which i recieved by 9th of Aug and I found the product is not upto the mark as they have mentioned in the selling page. The third party pickup person belong to ecommerce came and said that there is no Tag available with the product and i didnt received any tag with this product. They asked me to change the reason for return calling customer care. But there is no direct support available in Myntra to contact them is an impossible task now. I have sent a message through the app and waiting for their response. If 7 days has completed without any resolution they will not accept my return also. I am looking for a solution to this issue, please help me on the same

Thanks,
Abilash S
[protected]
Abilash.[protected]@gmail.com

I have put return request on 29th July at first as the product was defective.
I contacted Myntra costumer care after that .
I have been continuously said that return will be picked up in 2 days but no response.
I have lost the patience for this kind of service.
Reason may be the seller is taking all the money by giving us defective piece.
This is a serious case of negligence from Myntra
It's just a pathetic condition and service given by myntra.

My refund for 3 items which i returned earlier has shown to be initiated from 19/07/2021, but i did not get any refund yet. i tried to contact helpline number many times but it's always saying it's on process. it's been too long as refund should show up in account in 7-10 working days. so i believe you will do the needful for this as soon as possible.

Order id 117959951744855372201

The delivery guy showed it as delivered without even calling me or talking to me. I got a call for delivery couldn’t attend, after 2 mins I called back and he didn’t pick. Few mins later I got a text that the product was delivered. I was home I didn’t receive the product I called back but no response. I thought it maybe misunderstanding he will come n deliver as there were 8/9 items which were aligned. Next day he or sone other delivery guy delivered two packet. I received them and when I verified what all are delivered on myntra app, I found two items shown as delivered but I didn’t receive. I lodged complaint and since then trying to get resolution but in vain. Myntra closed my complaint saying it was delivered. I have paid money to u I should get my product. Or refund

Myntra delivery boy rudely call me up saying that i didn't receive his call on Saturday 7th August 2021. Now he is saying that he will not deliver my order, n I have to collect it by myself. My order ids are ML[protected]

I have purchase one (Women Blue Solid Thong Flip-Flops)sandal from Myntra through online. I have exchange this product due to size issue. When delivery boy pickup this product, he told that some sand spot in the sole of the Sandal and he refuse to return this product. I want to complained against the delivery boy that, how could he told like this. When I received the product only wear Sandal for testing for comfort test and not walk in in the room. He also told that the sandal has not used. I attached photo snap of the product. I want to exchange the product and serious complain against the delivery boy. My Contact no.[protected], Myntra ID No.[protected]

Hello,
I ordered "Red Tape Men Blue Air+ Walking Sports Shoes" on Myntra. The product delivered on 4th August 2021, supplier Mirza international, Kanpur.
But what I found was wrong product, it is Red Tape leather shoes. Within 15-20 mins I requested for return mentioning wrong product delivered.
On 5th August pickup agent came but refused to pickup, he said I have to take online approval for this return because this is not the same as shown on his mobile.

I said that this is only issue ' it is not same what I ordered, that's why I am returning' but he refused.

I then, called Myntra customer care has, thay said they will look into the matter and resolve the issue at earliest.
Today is 9th August, but my issue is as it was.
Now Myntra has stopped replying my msgs.
Kindly help me out. My complain token no. is IN[protected] (shown on website)
Karuna singh

I have a gift card of 2200, but unable to use it as it is used someone fraud who I don't know. Myntra should take some steps. I want my gift card to be refunded.

Order ID # 1179858 [protected]
I have order a W dress from Myntra...after receiving it I found the size small for me than I placed a request for exchange with bigger size...as I loved the dress that much so I exchanged it for bigger size...I got my exchange and that piece was damaged all the threads were coming out... accessories button was missing...now they are not ready to take it back