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Myntra.com Complaints & Reviews

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Updated: Mar 11, 2026

Complaints 9979

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822

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Bad 😕 It seems that Myntra.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Myntra.com reviews & complaints page 167

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I ordered a Shirt from Myntra. The courier boy came and i first tried to make payment via google pay, but the payment went on processing(which sometimes happens in Google pay). So courier boy demanded cash saying that amount via google pay will get refunded to me back. So i paid him cash. The next day i found that payment via google pay got processed and was successful. Thus i ended up paying twice for my order. I then called courier boy for refund, he said it will get refunded by myntra. So i requested myntra but myntra rejected my request. Then courier boy said he will get my money back but it has been 2 months almost now, and i haven't received the extra amount that i paid.

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S

sanketkmr707

from Pune, Maharashtra

Feb 18, 2021

my order id for the shirt is 115815890298192482501

A

Anshul3241

Feb 22, 2021

Same thing happened with me. It is sad to see that company like myntra is not able to resolve such issues.

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Address: MYNTRA WEBSITE

On 12 th feb while shopping on myntra my 2100rs got deducted but myntra did not received it.they told me to wait for 48 hrs.
But no response or refund till 14 feb.on 15th I again called them they registered my complaint and said that contact your bank support team.bank replied money has been debited to myntra. Myntra is telling me that they did not received money.

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I placed an order on 21 st jan for 2 products
One product was delivered with tags which i kept .the other was without tags so i returned
My return was rejected saying that it is used product.
However i had taken and attached pictures of the delivered product.
At present i have not received the refund for 399 rs, neither the product was returnred
My order id is 116146563880065975901
Please help me in getting refund or the new product

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I am ordering a max men maroon short but they are sending me a woman t shirt of cheap quality. I returned the product as I received on the same day.
Order no.[protected]-2171601
AWB:[protected]

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RID:[protected] on the same day I was returned the product after delivery as the quality of sandals was very low and belt is short for me. I returned the product as I received. Then how the quality check failed. They're selling quality failed products to consumers.".
Order no.[protected]-2171601

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Website: Myntra help centre

I bought puma white sneakers from myntra on 20th January 2021, and return for bad quality on 29th January.
Myntra sent message for refund 3149 rupees till 8 feb 2021

But till today of 17 February, I didn't received refund .

I tried to many time to contact but there is no response from myntra help centre .

There is no any message regarding my refund. Plzzz help

My order id number is - #116303888918673247803

My return number is - [protected]

Plzzzzz help for refund amount 3149 rupees

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I had placed an order, which was small so i requested for an exchange to bigger size which to my surprise was smaller than the first order, I requested for return & refund, soon after return i got an sms that refund will reflect in my account in 1 day as i asked to return in wallet. Its 7 days and i got no refund, i had placed several complaints but it was closed without resolving, then today i had placed a complain 10 times so got a call from customer care, but the lady said that as i have logged in to another devise from same number now i have logged in with same number twice so my refund is reflecting in other account but i cannot use it and they cannot do any thing, really is it my fault that i had logged in same account to mobile app & laptop does this make sense. They cheated on me & took my hard eared money . I will never use MYNTRA again.

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Address: Bengaluru Myntra Designs Pvt Ltd, AKR Tech Park, 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Bangalore – 560068

Website: www.myntra.com

My order id is #1164927 [protected] Prepaid order amount of Rs 1169.My order status shows delivered, but i haven't got it yet. Myntra customer care raise my ticket but on 17feb he closed without any reason or solution

Feb 17, 2021

Complaint marked as Resolved

Today Delivered

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Website: Myntra

They have give a dupptata instead of a top.. It was an exchange product.. Now they are not accepting return for the wrong product delivered..

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Address: delhi

Website: www.myntra.com

I have purchased bata shoes from myntra for Rs.1399 which was delivered to me on 5th feb 2021 it has a return window of 30 days and no questions asked return policy i have raised a return request on 11th feb it was not damaged but pasting was open from front and i have it's tags intact in the shoes only the courier person came and rejected the pickup now the return is on hold stating (quality check failed) and i have made endless calls to myntra customer support they have raised a complaint and refund was declined stating that they have delivered the perfect product i have raised re investigation request for the product it's status is due i have made several calls they are not updating. i am attaching all pictures of the shoes where you can see it's tags are intact and pasting issue and bill please guys help me get my money back asap!

my name is kusha vats

Feb 18, 2021

Complaint marked as Resolved

myntra.com has approved my return the very next day courier person came for pickup and got my refund on the same day

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I received an email from Myntra that per their policy my Myntra credit in Myntra app is about to expire which is ridiculous. This policy does not make sense to me at all. How can money have an expiry date. It's customer's real money, refunded and credited to Myntra Credit. So who gets to keep the money when the credit expires? How do they manage this from the accounting perspective and how are they able to justify such an absurd policy to the financial regulators in this country? Someone needs to worry about balancing the books, right?
I feel this is a tactic to force customers to spend money on their app without providing alternative to access that cash. Does this not amount to swindling
Real question Myntra needs to answer and the financial watchdogs need to make note of is, what happens to the money when the myntra credit expires? Myntra gets to keep it as free cash? how is it even possible and allowed?

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Hi, i bought a watch for my mother from my first salary and the product is missing. I immediately called and no solution was provided... refund for the same is been denied... This is my order ID #116440646699885782103. Knowing that no solution can be provided form forums the customer care agent itself suggest you to post it on consumer forums...

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Address: Faridabad

I hv not yet received my refund amount and customer care is not helping me out..
Order id 116301489154654769901
And 116359281116114304401

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Address: Bangalore

Website: myntra.com

Hi Team,

Myself Tejashree V Sutrave Register number – [protected] Ordered ID - 116464737305258698103

I place a order worth Rs1, 307/- on 8th Feb 2021 and expected date of delivery was 11th Feb 2021.

Today when I am checking where my product will be delivered I called to customer support they told the product has already deliver on 10th feb 2021.

I hanvt received the product I checked...

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Address: delhi ncr

This is in regards to the Athena overcoat with Order Id # 1163531 [protected] for which I had placed the request for return because I received the wrong product. The person who came to collect the product refused to accept and asked to contact customer care. I called the customer care the same day for this issue and I was told that I will be getting the solution within 24-48 hours. But there was no response. I then again called the customer care and explained to them and they told me that I will be getting the resolution by the next 2 days and they declined my request saying that the product passed the WV check. I had to contact the customer care team once again and this time they asked me to share the pictures of the product received along with the barcode. I did that and again they rejected the request with the same excuse. J have contacted them many times but they are not ready to accept the return. Also, I asked them to show me the proof of QC check they have done. They declined that request as well.

I then had a written request to Myntra on 11 Feb attaching the photos of the product for proof and was told that the team will be proactively contacting me for the same but there is no response.

Would request you to look into my case as a priority.

Feb 16, 2021

Complaint marked as Resolved

Myntra apologised and promised that it will not be repeated in future. They refunded the money.

Myntra.com customer support has been notified about the posted complaint.

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I placed order of 7 items on myntra.com for rupees 3029 on 11/2/2021. The money was debited but the order was not placed. Since I registered only my mail id and not phone number I tried contacting them through writing queries but the complaint is getting deleted by the team and I did not receive even a single mail from them. I want the order to be shipped or money returned.

Feb 17, 2021

Complaint marked as Resolved

Money was returned in 7 days.

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This is in regards to the Athena overcoat with Order Id # 1163531 [protected] for which I had place the request for return because I received the wrong product.due The person who came to collect the product refused to accept and asked to contact customer care. I called the customer care the same day for this issue and i was told that I will be getting the solution within 24-48 hours. But there was no response. I then again called the customer care and explained them and they told me that I will be getting the resolution by next 2 days and they declined my request saying that the product passed the WV check. I had to contact customer care team once again and this time they asked me to share the pictures of product received along with barcode. I did that and again they rejected the request with the same excuse. J have contacted them many times but they are not ready to accept the return. Also I asked them to show me the proof of WV check they have done. They declined that request as well.

I then had a written request to myntra on 11 feb attaching the photos of the product for the proof and was told that the team will be proactively contacting me for the same but there is no response.

Would request you to look into my case at priority.

Feb 16, 2021

Complaint marked as Resolved

Myntra apologised and promised that it will not be repeated in future. They refunded the money.

Myntra.com customer support has been notified about the posted complaint.

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I had placed an order for a product on myntra. However, due to size issues I had to return the product. On the very next day of the delivery i returned the product to myntra. The delivery boy asked and checked if everything is intact and everything was intact. However, i received a message saying that the product did not pass the quality check. Upon contacting the customer care they informed that there were no price tags hence it failed the quality check. I asked them as to why i would remove the price tags. I informed then that I returned the product as I received it.
They are just reshipping the product to me. What am i going to do with a product that doesn't fit. It is completely irrational to fail the quality check based on price tags and hold the customer liable for it when its not even the customer's fault. I would like my refund to be processed

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Feb 12, 2021

Updated by kasturiba valluru I product has been reshipped. The tags are intact.

Feb 12, 2021

Updated by kasturiba valluru I would like the return to be processed.
Myntra has wasted my time.

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A

Aakanksha22

Feb 16, 2021

Myntra.com — Refund not processed to failure of quality test, Return ID- [protected]

Dr. Neeru Kapoor

I had placed an order for a product on myntra. However, due to size issues I had to return the product. On the very next day of the delivery i returned the product to myntra. The delivery boy asked and checked if everything is intact and everything was intact. However, he declined the return saying that the product did not pass the quality check. Upon contacting the customer care they informed that there were no price tags hence it failed the quality check. I asked them as to why would I remove the price tags. I informed them that I returned the product as I received it. I have been shopping with myntra for over 4/5 years now. If I haven't received the price tag at the first place, how can I return the product with the price tags attached? How is it possible, please tell me? It's very easy for you to do this so that the customer won't be able to return the product and the customer has to pay the price of it. Very good policy you people have. And this is not the first time this is happening with me. It has happened with me 1/2 times before also where I didn't receive the tag. I want a call from one of your senior executives right away. I won't be paying the price of your mistake. I'm very clear. It is completely irrational to fail the quality check based on price tags and hold the customer liable for it when its not even the customer's fault. I want the return to be initiated as soon as possible.

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Address: 3rd Floor, AKR Tech Park, 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Bangalore – 560068, Karnataka, India.

Order Id #116388659212271925401
Return id : [protected]
Product brand : Red Tape

i ordered a shoe but it was not fit to me and sole quality is not expected..so i returned it on second day but now myntra app status show that return is hold due to used product...even i do not try once..
.i am very dissatisfied with myntra...
After successfully completed my return i can't get my refund money...

Summary : myntra online shopping means not refund no money

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My Myntra credit worth Rs 2637 got expired today. I called up the customer care to check about the issue. I had absolutely no clue about the expiry of the credit. Request support to get the back the balance.

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