Myntra.com Complaints & Reviews

I have cancelled an order in Myntra on Dec 26, 2020 and the refund was initiated. Refund should have been credited by jan 05 2021 but its been 2 weeks they have not credited my refund yet.

I returned a dress since the dress was too big for me. My request got rejected stating it is a used product. What Myntra does not realise is that if the dress is too big how can I use it. They are not on the way to return the same dress to me which is pathetic since I cannot use it even if I want to. Most pathetic service received and they lost a loyal customer.

I ordered a Joggers pant on 21Dec2020 Order ID # 1160417 [protected].

On 28Dec2020, i got a message that your product is delivered, then i immediately called the customer care with complaint no IN[protected] for the same. On 04Jan2021, they simply resolved the complaint, when i again called the customer care they confirmed that it was delivered so that closed. After i repeatedly told them that i have not received that product, also told that i have never received a call from their delivery boy. Are they able to identify the person who is delivered the product. they simple denied.

I ordered a Mast & Harbour Rust Brown Striped Sling Bag from Myntra on 19th December, 2020 and it got delivered to me on 24th December.. I unpacked the package and realised that the Strap handle of the bag was missing.. Clearly, it was a defective product as one of the most important part was not there.. So without taking much time I issued for an Exchange for this product on Myntra itself.. On 28th December the Exchange process was put on hold as it failed on quality check for that handle only.. Then I was told to contact to customer care and get a pre approval for the exchange. Then I tried contacting Myntra's customer care several times a day but it never got connected as because they have few staffs in this Covid-19 Period so they cannot register Callback request of the Customer... From then till now I couldn't connect to Customer care not for a Single time.. As a result of this my Exchange request was rejected yesterday..
Yesterday I issued a Return for the product with proper reason for which I want to return it.. But again it got failed at quality check and I still cannot connect to Customer care..
How can I connect to them if they don't even respond on what their customers are facing? please help me in such situation..

Can myntra company in aizawl owned their own company delivery boy???are they paying their delivery boy from the delivery charge they have taken every single delivery? Why we have to pay the extra charge for delivering, , , its so bad services and when we asked the delivery boy why we should pay for extra charge, he got angry and said uf you don’t want to pay it then come and take your order in the office by ourself and he hung up the phone, , , is this how to treat your customer, , , so manner less delivery boy

I ordered a pair of silver-toned Carlton London heels on Myntra. Myntra has delivered a damaged piece. The buckle had yellow stains and the sole looked like a used one. I immediately requested for return. The pickup guy did not take back the heels. He instead asked me to send an email to the customer support team with the attached images of the damaged heels. I agreed and sent the images accordingly. Now, the team declined the request and says that we have used the product. These heels were ordered for my wedding. There is no way I could use this product with all the tags intact right in front of the product. The heels are worth of RS.2, 197.

I am very much disappointed about the way Myntra is dealing with customer trust and experience.

I want Myntra to pay back the amount charged on the heels because I don't want to be wearing a pair o[censored]sed heels on my wedding day.

Your MYNTRA order AwB [protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected]

I have refused delivery still my money is not given back to me.
I have raised issue 6 times till now but no action is taken on it.
I not able to cancel order from app either.
When I raise its just closed without any solution and simply getting ignored.

I got mojaris and kurta set without tag but when I returned my products it went on hold as no tag but their was no fault from customer side

Please refun my money asap or I have to take action

I am regular buyer from but still they are treating consumer dis way

Prabhkunwar Singh
(NGO member)

I returned Raymond blazer on Myntra. I just tried once and It didn't look good on me, so, I placed return request within next hour. Myntra put the return request on hold with no reason. I didn't used and it is clean. I hope Myntra is genuine and loyale.
Please refund my money back.

Dear whosoever,

This is to inform you that I had received the fake/wrong product from Myntra on 25th December, 2020. I had ordered Under Armour winter sweatshirt but received a fake under armour summer T-shirt.

Considering this fact, that being a loyal customer for more than 4-5 years I thought my return request will be expedited and I will either get the right product or my money back.

But it’s more more than 5 times that I have called the customer care executives and my query has not yet been resolved as they say give us 24-48hours and we will initiate the refund process.

However, my return request got declined and now this so called “Myntra” company is not even processing the request.

Please be informed that a customer has multiple number of options like social media, consumer forum to report such type of fraudulent activities and I think I will surely have to pick this means because since I am right from my end and there’s no way that I am backing out.

Myntra is the only site from where I order and buy the products and infact you can also check my past history that nothing like this has happened with me.

Relations with customers is always build on trust and hence I have lost my trust from Myntra after this incident.

Attached are the photos of the fake and wrong product that I received and the one that I ordered

Dear whosoever,

This is to inform you that I had received the fake/wrong product from Myntra on 25th December, 2020. I had ordered Under Armour winter sweatshirt but received a fake under armour summer T-shirt.

Considering this fact, that being a loyal customer for more than 4-5 years I thought my return request will be expedited and I will either get the right product or my money back.

But it’s more more than 5 times that I have called the customer care executives and my query has not yet been resolved as they say give us 24-48hours and we will initiate the refund process.

However, my return request got declined and now this so called “Myntra” company is not even processing the request.

Please be informed that a customer has multiple number of options like social media, consumer forum to report such type of fraudulent activities and I think I will surely have to pick this means because since I am right from my end and there’s no way that I am backing out.

Myntra is the only site from where I order and buy the products and infact you can also check my past history that nothing like this has happened with me.

Relations with customers is always build on trust and hence I have lost my trust from Myntra after this incident.

Attached are the photos of the fake and wrong product that I received and the one that I ordered.

I returned a blazer in Myntra. I just tried once and the size is very less that is not fit to my body. So, I placed return request within next hour. But Myntra saying it is used. This is not good behaviour by Myntra. I thought Myntra is genuine and loyale but they failed. I need my refund back. How can someone buy something which is not fit to the body

I have called Myntra customer's care for not getting refund and I have talked to them 3 times, yet they gave me a silly response that the refund status is pending . Am. I a fool, means what I am asking them and what They are replying !! It's been a month . I have not got my refund yet. Myntra service is so bad. I just need my refund back ..

Received product but had size issues so I request for product to be returned. The executive who came to pick up product said colour is not matching with what was showing in his app. Myntra put return request on hold, this was on 23rd December 2020. The product is in fact exactly same as what is shown in the photos, and with all tags intact. But because the executive couldn’t differentiate the colour, they put the return request on hold.
I have raised multiple complaints with the customer care folks now, every time they ask for bar code and within a day mark the request as resolved without really doing anything. Have raised some 6 tickets, called twice and nothing has been done to process the return. I
Frustrated with Myntra, wasted my time and money

The order refund has been done by Myntra on 1.12.20 with transactions no
[protected] on my Punjab national bank who's account number is [protected] then disputed amount is rs 46.50 dated 1.12.20.
Kindly credit then amount to this account

1160448 [protected]
i am order hare and know mans blue solid jacket but wrong brand wrong style wrong product i am money times complent but resulation not properly provide pls help me myntra cheat on me i have consumer cort case file tomorrow

I ordered a roadster black sweatshirt from myntra app and it got delivered to me.After few days i returned the product due to size issues.The product was returned to you without any failure or issues from side.Even though returned product was failed at quality check and i didn't got my refund.When i raised a complaint regarding this issue i was told that my refund claim was not approved and my product will be againa reshipped to the same address.But i received nothing.Again i tried contacting your customer care and they told me that wait till 1 jan u will receive an update regarding the reshipping of the product.But i received no update neither the product.Again i contacted one of your customer and i explained the whole thing to him and he told me to wait for 24-48 hours and i will get an update.I waited for 3 days and again tried calling customer care and they are telling that my product was reshipped to me but i received nothing.And again they are asking meto wait till 7 jan.Its been already more than 2 weeks that returned the product and i got nothing and i lost my money.What is this fraud.Please deliver me my product or refund within 2 days.
Order i'd:1159486 [protected]
Registered mobile number:[protected]

I had ordered a bomber jacket from myntra i received the wrong colour i ordered return immediately on the day of delivery the pick up agent told me that he cannot take it as it does not match the colour i told him that is why exactly i want to return it as it does not match the colour he argued he wont take it back contact customer care, when i contacted customer care they carelessly told me that they have sent the correct product.Once again i registered a complaint still they told me they have sent the correct product.I have the product tags intact.Very disappointing behaviour from customer care.I have attached both the images actual jacket and the jacket shown in the image on myntra app

I have ordered a product from Myntra ... Made a return request as did not like the product’s fabric but the executive who came for the pickup denied taking it saying its a used product... how can a person use a tag intact product ... WORST SERVICE EVER WILL NEVER EVER ORDER FROM MYNTRA... Have ordered multiple times from Myntra this has never happened but this time they are doing this...

I ordered sweaters on 27th Dec, 2020 for Rs 2097. Money got deducted from my SBI account. I got the sms, otp everything but now when I’m trying to track my order from myntra it shows NO ORDER PLACED. Myntra is taken my money but didnt give me my products. It’s fraud.