Myntra.com Complaints & Reviews

I purchased noise jet black smart watch in myntra while i received the product and charged the watch and the screen touch was not worked properly i did not used at all while i raised the complaint to the customer care they even did not respond properly and disconnect my phone call and i want refund or product exchange immediately. while i received the product on jan 15th -2021 and i ordered that jan 6th-2021 ..
while receiving the product continuously raised a complaint but no one is not respond properly and i will go through consumer act ..

I lost 1399 rs while ordering in myntra, money debited and order not placed.

I have ordered on 18jan..given arrival date for 22jan..on 20jan i got a message as order will be delivered today, waited till eod..not delivered..call delivery agent did not answer my call..without attempting they sent one more message as delivery failed..its happening in a same way till now..today its 23rd jan.till now havent received my order..raised complaint with myntra, till now they did not give me any resolution..they simply closing the complaint saying that issue resolved

am hoping that ill get a resolution here

thanks
hemanth

On 23 Nov 2020 i got refund in my Myntra credit for ₹389 and as on 30 Nov 2020 i got another refund of ₹563. Both refunds are initiated against the the order I placed in the month of September 2020. In total i had ₹952 in my Myntra credit. As on 10 December 2020, i got mail that some of the gift card in my Myntra credit Will be expiring in 30 days of ₹ 349.85 and of ₹25.99. My question is, as per Myntra policy for expiry of Myntra credit is upto 1 year. Since as stated above, they deducted ₹350 from my Myntra credit. As of now i only have ₹603 in Myntra credit. I want an immediate solutions for my problem.

3 days back, I received the delivery of 1 product from myntra, but when I checked the product, it was wrong product as well as seems to be used product, this clearly indicates that while sending the product no quality check has been performed. So I returned the product and within 3-4 hours of delivery they picked up the product but later they declined the return saying used product. I contacted multiple times customer care executive regarding the same but didn't received any resolution they said they can't do anything in this, I am feeling like cheated by such a big company while its their fault only.

Team,

SUB - Refund

This is in regards to my refund request. I am very annoyed by the customer service received from Myntra. It's very appalling. I had called up Myntra and received atrocious response. No body was able to resolve a simple refund case. Toi and fro chat through Myntra app is useless as we can't continue using the same thread. Here once again ill repeat my concern.
I had placed the return request for 3 products on 11 Jan.
1) DressBerry sweater - Rs 279
2) Roadster sweater - Rs 279
3) Roadster sweatshirt - Rs 239

As per Myntra the refund for all the above 3 products were initiated on 12 Jan to my hdfc Bank account.

I was given 3 bank reference number for the transactions as mentioned below
1) **642
2) ***98
3) ***116

However, here is the catch. I received only refund for 1 product out of 3 on 12 Jan. i.e Rs 272 for transaction no ***6642

I called up Myntra and enquired about the refund for the remaining 2 products ( ***0598 & ***90116). I was told to wait for 3- 5 business days. I waited. Then I called up again. I was asked to produce the bank statement which I shared ro your team. I was given the complaint and was told it wouldolved by 20 Jan. NO REVERT??? I called up again and was asked to send the bank statement again. Ridiculous!!!

My bank has only 1 transaction out if those 3 products which i referred. Very poor customer service. I had requested a call back from Manager.. NO call back was offered. This Is TOTALLY UN ACCEPTABLE... I want my refund now and do REVERT me here on my email.

I HAVE SENT THE RECENT BANK STATEMENT AGAIN ON WHICH I HAD REQUESTED FOR REFUND AND I WANT REFUND TO BE CREDITED ON THE SAME ACCOUNT.

My return was picked up on 2nd Jan and it was put on hold for several days without any reason.Then Myntra claimed that my return was processed on 10 Jan but I did not receive any amount .When I contacted my bank they said that no refund has been initiated by myntra an I should contact Myntra for this.I tried to contact many times but I am not getting any geniune reply they are replying with the same message that go and contact your bank.I even shared the pdf of account statement details when they asked but still I got no response my requests are getting ignored by myntra an my refund of Rs3074 is still not processed.Everytime I raise an issue regarding my refund they mark it as resolved without even informing me anything. My order id is-116080497129886862503.I placed the order with my registered mobile number-[protected]

I have initiated a return request and during pickup the agent not accepted the product because of serial number mismatch the agent accepted that the product is unused and brand new but serial number is mismatch all the barcode and stickers are present. Pls say the solution for this

I had received a defective product ordered ID # 115792505632167516501 and returned the same in the month of November 2020. I have not received my refund since November 2020. I spoke to almost 4 to 5 agents at myntra and every time they would say that the refund was initiated but was reversed back but I have never received any email with the same information also it’s going to be almost four months now but I still haven’t received my refund. Legal action will be taken against myntra and its scam with the customers.

I ordered a wildorn gift accessory and order id. Was 1161709 [protected]. it was delivered on 21th january and when i received there is no attached price tag in the item. And the box was torn on side . so i applied for exchange. the courier guy called me and said that there is no price tag so he can not take it and put it no hold. he told me that its rejected as the quality check has not been passed.i contacted myntra and they did not resolve any my issue. just giving a time line of 25th january but there is no assurrance.tell me where is my fault?? I have to gift it to someone it's almost 30 days. How can i gift the product now?? is that my fault that company did not attach a price tag. myntra does not care to its customers issues so im not gonna order anything from myntra anymore i lost my money n time.

I ordered a dress from Myntra which was far different in color than the one shown in the pic and the colour mentioned in the dress description. Then I returned the item and Myntra stated that the refund is processed on 9th Jan 2021. They said to wait for 10 days so that the amount would get reflected in my account. Now even after 12 days refund is not credited to my account and when I raise a complaint they provide me a reference id for the refund and close my issue always. But I have confirmed from my bank that no refund is processed to my account with this refund id. Myntra is looting money of several consumers this way. Please help me resolve the issue.

I had order a blazer worth Rs3074/ from Myntra using my registered mobile number-[protected].The order of is- 116080497129886862503.When I returned the product the return was put on hold for several days which does not happen normally when I return any product.Then I checked the order status and it showed that refund has been processed.It's been more than 15 days I have been waiting but no refund reflected in my account.When I tried to contact Myntra they said we have processed the refund and I should contact my bank. I went to my bank but they are saying no refund has been processed by Myntra.Now Myntra is refusing to help me regarding this.Everytime I try to contact them they say that we have processed the refund you should go to your bank but the bank says there has been no refund initiation

Sir myntra wale bol rhe h ki unhone 2099 ka refund process kr diya 7 January 2021 ko jiska reference no.[protected] h but sir mere account me ye amount credit nhi hua h.
Sir maine canara bank support team se bhi baat ki but koi fayda nhi hua Sir.
I am a student Sir, I need money in urgent sir
Please sir
Thank u

My Myntra and refound amount information

Delivery boy is not picking up return.

Sir/Mam,
I had ordered puma shoes from myntra on 29 Dec received the shoes on 12jan & because of size problem I returned the shoes on date 14 Jan & myntra is showing that the credit to bank has been received on 15th Jan . But my bank account is not showing that it has not received any amount

I had purchased Puma Shoes from Myntra.com which turned out to be a size bigger than i wanted. Hence i submitted a request for return of the product as the size i wanted was unavailable.

When Mynta's delivery boy came to pick up the return, he refused to take it back on the reason that tag on the box had the price of product scratched. I told him that it might have been delivered to me in the same situation as i didnt tamper the tag.

I have raised several complaints on Myntra and they are not entertaining me.

Please help provide justice to me.

Payment of 2719 is successfully credited to myntra but myntra is denying and no order is generated.please help

Transaction was done on 9th jan 2021 and today is 17th Jan 2021 but no resolution

Regarding order ID[protected]-2724101.

I received this order on 4th Jan. When I opened the package there was a fake packing of papers containing a piece of cement stone instead of MI Band which was worth Rs 2299.

At the same time I called myntra customer service team and they requested me to wait for 72 hrs. I did the same.

After 72 hrs they called me again and given update that we've 7 step quality check and so we sent the genuine product to you. We're unable to help you in this.

After this I raised my voice on tweet and other social media platform then again they assigned the case to another case manager and requested to wait for 48 hrs.

But till now on 17th Jan, They requested 4 times for 48 hrs wait but not provide the resolution.

Its a very awful situation. People purchase online to save time but here I already wasted a lot.

I raised my voice so this kind of situation never happen with any other customer.

Even I requested that please provide me the video footage of the packing because I received genuine packet. So this mistake is totally done by seller only. The seller was authorised so myntra have no words for this problem. That's why they denying for resolution. This kind of service really hurt people faith.

Hope your team will be able to understand my situation and try to help me out of this in better manner.

Please support me.

Thanks
Gyan Dwivedi
[protected]@gmail.com

Hi Myntra, kindly put your out of stock items back for shopping. An online platform such as yours shouldn't be so inefficient. You do have details about consumers and what there in their shopping bags and continuously send push notifications to purchase them so do keep a track of Wishlist as well.