Myntra.com Complaints & Reviews

RID:[protected] on the same day I was returned the product after delivery as the quality of sandals was very low and belt is short for me. I returned the product as I received. Then how the quality check failed. They're selling quality failed products to consumers.".
Order no.[protected]-2171601

I bought puma white sneakers from myntra on 20th January 2021, and return for bad quality on 29th January.
Myntra sent message for refund 3149 rupees till 8 feb 2021

But till today of 17 February, I didn't received refund .

I tried to many time to contact but there is no response from myntra help centre .

There is no any message regarding my refund. Plzzz help

My order id number is - #116303888918673247803

My return number is - [protected]

Plzzzzz help for refund amount 3149 rupees

I had placed an order, which was small so i requested for an exchange to bigger size which to my surprise was smaller than the first order, I requested for return & refund, soon after return i got an sms that refund will reflect in my account in 1 day as i asked to return in wallet. Its 7 days and i got no refund, i had placed several complaints but it was closed without resolving, then today i had placed a complain 10 times so got a call from customer care, but the lady said that as i have logged in to another devise from same number now i have logged in with same number twice so my refund is reflecting in other account but i cannot use it and they cannot do any thing, really is it my fault that i had logged in same account to mobile app & laptop does this make sense. They cheated on me & took my hard eared money . I will never use MYNTRA again.

My order id is #1164927 [protected] Prepaid order amount of Rs 1169.My order status shows delivered, but i haven't got it yet. Myntra customer care raise my ticket but on 17feb he closed without any reason or solution

They have give a dupptata instead of a top.. It was an exchange product.. Now they are not accepting return for the wrong product delivered..

I have purchased bata shoes from myntra for Rs.1399 which was delivered to me on 5th feb 2021 it has a return window of 30 days and no questions asked return policy i have raised a return request on 11th feb it was not damaged but pasting was open from front and i have it's tags intact in the shoes only the courier person came and rejected the pickup now the return is on hold stating (quality check failed) and i have made endless calls to myntra customer support they have raised a complaint and refund was declined stating that they have delivered the perfect product i have raised re investigation request for the product it's status is due i have made several calls they are not updating. i am attaching all pictures of the shoes where you can see it's tags are intact and pasting issue and bill please guys help me get my money back asap!

my name is kusha vats

I received an email from Myntra that per their policy my Myntra credit in Myntra app is about to expire which is ridiculous. This policy does not make sense to me at all. How can money have an expiry date. It's customer's real money, refunded and credited to Myntra Credit. So who gets to keep the money when the credit expires? How do they manage this from the accounting perspective and how are they able to justify such an absurd policy to the financial regulators in this country? Someone needs to worry about balancing the books, right?
I feel this is a tactic to force customers to spend money on their app without providing alternative to access that cash. Does this not amount to swindling
Real question Myntra needs to answer and the financial watchdogs need to make note of is, what happens to the money when the myntra credit expires? Myntra gets to keep it as free cash? how is it even possible and allowed?

Hi, i bought a watch for my mother from my first salary and the product is missing. I immediately called and no solution was provided... refund for the same is been denied... This is my order ID #116440646699885782103. Knowing that no solution can be provided form forums the customer care agent itself suggest you to post it on consumer forums...

I hv not yet received my refund amount and customer care is not helping me out..
Order id 116301489154654769901
And 116359281116114304401

Hi Team,

Myself Tejashree V Sutrave Register number – [protected] Ordered ID - 116464737305258698103

I place a order worth Rs1, 307/- on 8th Feb 2021 and expected date of delivery was 11th Feb 2021.

Today when I am checking where my product will be delivered I called to customer support they told the product has already deliver on 10th feb 2021.

I hanvt received the product I checked...

This is in regards to the Athena overcoat with Order Id # 1163531 [protected] for which I had placed the request for return because I received the wrong product. The person who came to collect the product refused to accept and asked to contact customer care. I called the customer care the same day for this issue and I was told that I will be getting the solution within 24-48 hours. But there was no response. I then again called the customer care and explained to them and they told me that I will be getting the resolution by the next 2 days and they declined my request saying that the product passed the WV check. I had to contact the customer care team once again and this time they asked me to share the pictures of the product received along with the barcode. I did that and again they rejected the request with the same excuse. J have contacted them many times but they are not ready to accept the return. Also, I asked them to show me the proof of QC check they have done. They declined that request as well.

I then had a written request to Myntra on 11 Feb attaching the photos of the product for proof and was told that the team will be proactively contacting me for the same but there is no response.

Would request you to look into my case as a priority.

I placed order of 7 items on myntra.com for rupees 3029 on 11/2/2021. The money was debited but the order was not placed. Since I registered only my mail id and not phone number I tried contacting them through writing queries but the complaint is getting deleted by the team and I did not receive even a single mail from them. I want the order to be shipped or money returned.

This is in regards to the Athena overcoat with Order Id # 1163531 [protected] for which I had place the request for return because I received the wrong product.due The person who came to collect the product refused to accept and asked to contact customer care. I called the customer care the same day for this issue and i was told that I will be getting the solution within 24-48 hours. But there was no response. I then again called the customer care and explained them and they told me that I will be getting the resolution by next 2 days and they declined my request saying that the product passed the WV check. I had to contact customer care team once again and this time they asked me to share the pictures of product received along with barcode. I did that and again they rejected the request with the same excuse. J have contacted them many times but they are not ready to accept the return. Also I asked them to show me the proof of WV check they have done. They declined that request as well.

I then had a written request to myntra on 11 feb attaching the photos of the product for the proof and was told that the team will be proactively contacting me for the same but there is no response.

Would request you to look into my case at priority.

I had placed an order for a product on myntra. However, due to size issues I had to return the product. On the very next day of the delivery i returned the product to myntra. The delivery boy asked and checked if everything is intact and everything was intact. However, i received a message saying that the product did not pass the quality check. Upon contacting the customer care they informed that there were no price tags hence it failed the quality check. I asked them as to why i would remove the price tags. I informed then that I returned the product as I received it.
They are just reshipping the product to me. What am i going to do with a product that doesn't fit. It is completely irrational to fail the quality check based on price tags and hold the customer liable for it when its not even the customer's fault. I would like my refund to be processed

Order Id #116388659212271925401
Return id : [protected]
Product brand : Red Tape

i ordered a shoe but it was not fit to me and sole quality is not expected..so i returned it on second day but now myntra app status show that return is hold due to used product...even i do not try once..
.i am very dissatisfied with myntra...
After successfully completed my return i can't get my refund money...

Summary : myntra online shopping means not refund no money

My Myntra credit worth Rs 2637 got expired today. I called up the customer care to check about the issue. I had absolutely no clue about the expiry of the credit. Request support to get the back the balance.

I ordered a saree on 2/02/21(Tuesday) and received a detected product on 6/02/21(Saturday)
The saree's border was detected and it was all mess.
Since it was all visible through the transparent cover so I didn't bother opening it.
And placed a return request on the same day when I received it which is 6/02/21 ( Saturday).

But the product was re-shipped to me by saying that the product was stained which is rubbish because I didn't even open the product.

Now when I opened the reshipped product, the saree seemed perfect to me other than the messy border.
So I tried returning it claiming that the saree wasn't stained at all and they were lying.
But they didn't take it back...the delivery boy said that I should first talk to the customer care and then he'll take it the next day and that never happened as the only response I've been receiving since then is "We regret to inform you that your claim for the return of the product cannot be accommodated as the product was shipped to you in a proper and intact condition after a successful quality check."
Which is a total lie
And now I'm stuck in between because I still have the product and as I claim it to be stainless they won't even look at it before sending me the same reply.
The saree is worth 1393/-
I need a refund.

I recently bought a shoe from Myntra worth Rs 3500. It was all good when I received it but after wearing it for a while, my toes started paining and even started getting a shoe bite.
So I planned to return iy, the delivery boy even took it back and the refund was put on hold.
But yesterday I got a message that my refund has not accepted as the quality check failed.
How do they expect me to know the quality of a shoe without even wearing it? I'll have to wear it ofcourse to know about the shoe

And now they're not accepting it and sending me the refund. They're a fraud.

Hi,

26th January my order was picked (moda rapido) black jeans (rs. 756) for free alteration by Myntra pickup service. I specifically requested the pick up guy to take my measurements for alternation but he insisted on borrowing a reference trouser which fits perfectly to me for measurements. Without having a second thought I submitted my GANT olive green trouser of wroth rs. 8, 999 which fits perfectly to me to the pick up guy as he promised delivery of both the products within 2 days.

28th jan the alternation marked as delivered on app and I did NOT recieve anything at all. I tried calling the delivery person number but that was and IVR, tried calling on Myntra numbers but it says due to covid we are short on teams. So the only way to get in touch is by raising tickets on their app. I did so and was given a generic response saying within 24-48 hours TAT the issue would be looked into and resolved. To my surprise I did not miss a day taking follow up on the tickets and I recieved the SAME response to wait for another 24 hours. I requested call back from the escalations team and someone named Divya spoke to me. Little did she care to listen to my story she has a generic statement to pass, allow the team for 24 hours and we will get back to you. This has reached limits now and I can't believe a company like Myntra have such a bad staff.

It's almost been more than 15 days that I have been looted by this company/delivery partner. The company does not care for returning my money or investigating this matter. I would like to register an official complaint against this company of occuring a loss of rs.9755 for my personal belongings. PFA for the proof of their quality services.

Hi,

26th January my order was picked (moda rapido) black jeans (rs. 756) for free alteration by Myntra pickup service. I specifically requested the pick up guy to take my measurements for alternation but he insisted on borrowing a reference trouser which fits perfectly to me for measurements. Without having a second thought I submitted my GANT olive green trouser of wroth rs. 8, 999 which fits perfectly to me to the pick up guy as he promised delivery of both the products within 2 days.

28th jan the alternation got delivered and I did recieve anything at all. I tried calling the delivery person number but that was and IVR, tried calling on Myntra numbers but it says due to covid we are short on teams. So the only way to get in touch is by raising tickets on their app. I did so and was given a generic response saying within 24-48 hours TAT the issue would be looked into and resolved. To my surprise I did not miss a day taking follow up on the tickets and I recieved the SAME response to wait for another 24 hours. I requested call back from the escalations team and someone named Divya spoke to me. Little did she care to listen to my story she has a generic statement to pass, allow the team for 24 hours and we will get back to you. This has reached limits now and I can't believe a company like Myntra have such a bad staff.

It's almost been more than 15 days that I have been looted by this company/delivery partner. The company does not care for returning my money or investigating this matter. I would like to register an official complaint against this company of occuring a loss of rs.9755 for my personal belongings. PFA for the proof of their quality services.