Myntra.com Complaints & Reviews

Dear whosoever,

This is to inform you that I had received the fake/wrong product from Myntra on 25th December, 2020. I had ordered Under Armour winter sweatshirt but received a fake under armour summer T-shirt.

Considering this fact, that being a loyal customer for more than 4-5 years I thought my return request will be expedited and I will either get the right product or my money back.

But it’s more more than 5 times that I have called the customer care executives and my query has not yet been resolved as they say give us 24-48hours and we will initiate the refund process.

However, my return request got declined and now this so called “Myntra” company is not even processing the request.

Please be informed that a customer has multiple number of options like social media, consumer forum to report such type of fraudulent activities and I think I will surely have to pick this means because since I am right from my end and there’s no way that I am backing out.

Myntra is the only site from where I order and buy the products and infact you can also check my past history that nothing like this has happened with me.

Relations with customers is always build on trust and hence I have lost my trust from Myntra after this incident.

Attached are the photos of the fake and wrong product that I received and the one that I ordered

Dear whosoever,

This is to inform you that I had received the fake/wrong product from Myntra on 25th December, 2020. I had ordered Under Armour winter sweatshirt but received a fake under armour summer T-shirt.

Considering this fact, that being a loyal customer for more than 4-5 years I thought my return request will be expedited and I will either get the right product or my money back.

But it’s more more than 5 times that I have called the customer care executives and my query has not yet been resolved as they say give us 24-48hours and we will initiate the refund process.

However, my return request got declined and now this so called “Myntra” company is not even processing the request.

Please be informed that a customer has multiple number of options like social media, consumer forum to report such type of fraudulent activities and I think I will surely have to pick this means because since I am right from my end and there’s no way that I am backing out.

Myntra is the only site from where I order and buy the products and infact you can also check my past history that nothing like this has happened with me.

Relations with customers is always build on trust and hence I have lost my trust from Myntra after this incident.

Attached are the photos of the fake and wrong product that I received and the one that I ordered.

I returned a blazer in Myntra. I just tried once and the size is very less that is not fit to my body. So, I placed return request within next hour. But Myntra saying it is used. This is not good behaviour by Myntra. I thought Myntra is genuine and loyale but they failed. I need my refund back. How can someone buy something which is not fit to the body

I have called Myntra customer's care for not getting refund and I have talked to them 3 times, yet they gave me a silly response that the refund status is pending . Am. I a fool, means what I am asking them and what They are replying !! It's been a month . I have not got my refund yet. Myntra service is so bad. I just need my refund back ..

Received product but had size issues so I request for product to be returned. The executive who came to pick up product said colour is not matching with what was showing in his app. Myntra put return request on hold, this was on 23rd December 2020. The product is in fact exactly same as what is shown in the photos, and with all tags intact. But because the executive couldn’t differentiate the colour, they put the return request on hold.
I have raised multiple complaints with the customer care folks now, every time they ask for bar code and within a day mark the request as resolved without really doing anything. Have raised some 6 tickets, called twice and nothing has been done to process the return. I
Frustrated with Myntra, wasted my time and money

The order refund has been done by Myntra on 1.12.20 with transactions no
[protected] on my Punjab national bank who's account number is [protected] then disputed amount is rs 46.50 dated 1.12.20.
Kindly credit then amount to this account

1160448 [protected]
i am order hare and know mans blue solid jacket but wrong brand wrong style wrong product i am money times complent but resulation not properly provide pls help me myntra cheat on me i have consumer cort case file tomorrow

I ordered a roadster black sweatshirt from myntra app and it got delivered to me.After few days i returned the product due to size issues.The product was returned to you without any failure or issues from side.Even though returned product was failed at quality check and i didn't got my refund.When i raised a complaint regarding this issue i was told that my refund claim was not approved and my product will be againa reshipped to the same address.But i received nothing.Again i tried contacting your customer care and they told me that wait till 1 jan u will receive an update regarding the reshipping of the product.But i received no update neither the product.Again i contacted one of your customer and i explained the whole thing to him and he told me to wait for 24-48 hours and i will get an update.I waited for 3 days and again tried calling customer care and they are telling that my product was reshipped to me but i received nothing.And again they are asking meto wait till 7 jan.Its been already more than 2 weeks that returned the product and i got nothing and i lost my money.What is this fraud.Please deliver me my product or refund within 2 days.
Order i'd:1159486 [protected]
Registered mobile number:[protected]

I had ordered a bomber jacket from myntra i received the wrong colour i ordered return immediately on the day of delivery the pick up agent told me that he cannot take it as it does not match the colour i told him that is why exactly i want to return it as it does not match the colour he argued he wont take it back contact customer care, when i contacted customer care they carelessly told me that they have sent the correct product.Once again i registered a complaint still they told me they have sent the correct product.I have the product tags intact.Very disappointing behaviour from customer care.I have attached both the images actual jacket and the jacket shown in the image on myntra app

I have ordered a product from Myntra ... Made a return request as did not like the product’s fabric but the executive who came for the pickup denied taking it saying its a used product... how can a person use a tag intact product ... WORST SERVICE EVER WILL NEVER EVER ORDER FROM MYNTRA... Have ordered multiple times from Myntra this has never happened but this time they are doing this...

I ordered sweaters on 27th Dec, 2020 for Rs 2097. Money got deducted from my SBI account. I got the sms, otp everything but now when I’m trying to track my order from myntra it shows NO ORDER PLACED. Myntra is taken my money but didnt give me my products. It’s fraud.

Sir...my order did't got placed but payment got debiated from my account.


TID-T2012242100406515241884
Ref[protected]
Date of incident-24/12/2020
Account last 4 digit-2592
Debit card last 4 digit-4420
Amount debiated- 942
Company name- Myntra.com
My myntra account id - [protected]

I bought a pair of Nike shoes at Rs. 2854. I checked the same shoe on Myntra after sometime and it was Rs 2497. So what ever a wise person would do I did the same, returned the costlier shoe and ordered the same shoe at a discounted price from Myntra.
I was waiting for my refund but to my surprise the shoe which I didn't even wear, failed Quality check. I don't know why would someone wear a shoe if they have got the same shoe at a better price. Now it is now being reshipped.

Further their customer support, gives you false promises. I contacted them and they said your order will be reinvestigated and will update you on 6 January 2021. But today morning (3 Jan) I got a message your order has been reshipped.
Complete failure # Myntra.
I want my refund. Else keep your shoes, money and send the proof why was the shoe rejected

I bought a blazer from Myntra, but I didn’t like the fit. I returned the blazer and Myntra put my refund on hold saying that we will update in 24 hours. It was been almost 4 days but they are not returning my money.

I have ordered 3 Flying Machine Sweat Shirts and 1 Roadster Blue Jacket from Myntra. Order Id: 1160368 [protected]. However on 29th Dec I have received only Roadster Jacket in the packet and the my myntra account showed all the four items delivered. I have registered the complaints IN[protected], IN[protected], IN[protected] for all 3 missing items. Issue should have been resolved till 1 Jan as per Myntra policy. Now I am receiving from them that 'Product is delivered from their end and can not be accommodate this claim.'

Please help me to claim the amount from Myntra.

Amount: 542.81Rs, 570.71Rs, 542.81Rs (all three Items).
Thanks.

It has been more than 16 days since the refund process initiated for the Awb no.[protected] but the same has not been deposited in my account and no clarification has been provided even after there has been more than 6 days over and above the maximum time limit of refund. Even the Quality check process has to take a definite time, it can not take forever.

Requesting you to kindly deposit the amount asap.

Hello sir
i had color issue with roadster jeans purchased from mytra
but some reason i lossed price tag of jeans but it found in home after i searched but mytra declined my return request
its very bad experience with mytra
please solve my issue.

Hi Myntra team,

I recieved product with some purple spots on right pair of shoe i had a size issue i ordered size 40 but it was loose so i placed exchange i took almost a week to bring exchange product so i cancelled that exchange and applied for return when deliver boy came he told please complaint to myntra for this spot as if i take they will create problem in generating your refund i immediately placed my complaint. Now after few days of follow up myntra is saying it's not done from our side.I have raised why i will tamper anything?? i just simply checked the product and placed it back i have all bills tags and box of that product and kept it safe for return now you people are not taking back. It's not my fault you gave me product with spots. i have not done anything you are blaming me and closing the issue i cannot take that product as size is not proper for me what i will do with large size ??? as before also i have purchased many items and return them i am a valuable customer why i will do anything wrong with product which is of no use to me ??
Myntra is doing bad with me you people are decreasing your creditablity by harrassing customers like this. This is disgusting i am very disappointed with your customer handling way and sorting the issue.

My order was lavie women peach coloured snakeskin textured loafer wedges, size was 40
Price was paid by upi Rs.1027.09. You people are blaming me and closing this issue i cannot take that product as size is not proper for me what i will do with large size???

Order id is : 116026403938251058703

Either myntra should take this product back and refund my amount or myntra give me small size 39 size for this shoe.

This is not acceptable Myntra how a valuable customer will prove himself like this you people are doing

I am attaching screenshots of the product as well.

Please resolve this issue i many times i have contacted your customer care they are telling me to wait till 6 Jan but I can't wait that much i need my issue resolved asap.

I had kept product as it was delivered to me with all tags and box.

Hello,
Today I am so disappointed with your after sales services and the way you handle your loyal and genuine customers. I really regret the day I started shopping on Myntra and recommended all my friends and relatives about your best services.
I bought ZAPATOZ shoes (Order ID # 1160345 [protected]) for my daughter on her birthday and it was such a nice gift which turned into a nightmare just because of your careless attitude and mistake of your vendor for which I am suffering and have to pay the price.
Thai is not at all appreciated that your vendor doesn’t put a price tag or some label in the shoes and then you blame us and refuse to take the product back.
Please tell me my fault as when the shoes were received in same condition without any tag or label then how can I produce a tag and put on it.
This is a common sense that if I am not getting a proper fit of the show then I would have to replace it or return it and when I wish to return it then why would I remove the tag or throw the tag.
The shoes (pictures attached) are intact and the person who came to pick them assured us that this a normal practice of your company and many a times the tags are not fixed on products and then the products are returned after approval from your so-called call centre. When I called the call centre, I was shocked to see the careless and vague attitude of your customer care executives that a customer is telling you the right thing and you are not believing it, rather you are insisting me to keep a pair of shoes which is useless and not fitting my daughter’s foot.
I have been calling your call centre and every time the executive assures me of getting a call back from your senior team but nobody cares to call back. I am Fed-up of waiting for the resolution now.

I think Myntra is becoming a large company and so you don’t require to pay attention to customer’s issues anymore and if this is your attitude towards the genuine customers then I should say that you are going towards the downfall.
I am not able to understand that what is the bid deal in accepting your vendor or packaging person’s fault and take your small sized shoe back..
Why do you have to search ridiculous reasons to blame a customer and force her to spoil her birthday and keep the bought useless stuff with her which is everyday reminding us of your arrogant attitude and casual approach towards customers.
I would stop shopping from Myntra and will see that none of my relatives and friend promote your products and would spread a word about your arrogant and rude behaviour and not accepting your fault of taking your small sized show back that too because you didn’t affix a tag or label on It and now you want to blame me for the same.

Kindly be Noted that I would not let you harass me on this and I would make all the efforts to get you admit your mistake and fault. Since I am nowhere at fault and you people are behaving as if what you are the supreme power to command.
I don’t care about Rs.699/- I have spent and you can happily check my order history for my purchasing I wish you regret your rude behaviour and lose many genuine customers now.

Finally, I request you one more time to get your shoes picked up and refund my hard-earned money in my bank.

Divya Vij
Email : [protected]@gmail.com.

Hi i have ordered Ishin women blue and golden embroidery kurta with trousers and dupatta on 17-Dec 2019 with order no: 1160252 [protected].
But i have received another product so i raised return request but failed to return due to quality check issues. I have raised complaint to Myntra customer care two times but still I am unable to return the wrong product. Please do needful.

Thanks and Regards,
Jyothi G