Myntra.com Complaints & Reviews

I ordered a women's top (Vishudh Women Off-White Self Design A-Line Top, size M) from https://www.myntra.com/. The order ID of the product is Order ID# 115864239878109089203.

The product which has been delivered to me is stained. Myntra did not do proper quality check and delivered a dirty product to me. I raised a return and refund request with Myntra (Return ID- [protected]).

However, my return has been rejected stating 'quality check process failed'. The product contains original brand packaging, tags, everything. It is untouched.

I escalated the issue (IN[protected]) but received no help regarding it. The case manager closed the issue disregarding the fact that they had delivered a stained product to me.

I request complete refund of Rs.659 and an apology for this harassment.

I received my product on 21st of Dec and requested a return on 25th of Dec. And as usual according to myntra the product failed the undergoing quality check and says that it's a used product without even explaining me how they are judging whether it's a used product. When I received the product, I didn't the check the product property whether it was in a good condition or not as I had already made up my mind that I wanted to return the product. I have even checked my CCTV footage of how I returned the product. It was not used by me and myntra is putting false accusation against me. I am waiting to re-return the product and get my refund back.

I have ordered the shoes in offer..two puma shoes for 1499 and then order was cancelled...after complaining they have given the reason of technical issue..

Received a defective jacket from myntra, when tried to initiate return request they put my request on hold and after contacting customer service twice i was told that I can't get a refund

I have placed prepaid order worth 4000 and now my account is locked. I dont even know if i will get the products i have already paid or not. Myntra is cheating CUSTOMERs and this should be taken in acount of the right authorities and their licence should be taken away. CUSTOMER care said they dont know and i will get an email. What sort of ### reply is that. Myntra is going to rot in hell.

The product that I recieved has minor defect and while returning, I showed it to pick up person, rather than picking it, he put my request on hold. There is no options in customer service that I can get help on this from the website or application. I actually like to change product with different size after returning it but I am not getting any updates.
The product is a long sleeve t-shirt

Order Id: 1160287 [protected]
Product : Mast & Harbour Men's Grey Sneakers
Size(8)

Order ID : 1159982 [protected]
Product : Van Huesen Men Navy Blue Leather Sneakers. Size (8)

I ordered a Mast & Harbour Men's Grey Sneakers & Van Huesen Men Navy Blue Leather Sneakers from Myntra.com apart from other products over multiple orders in the last two weeks and recieved the delivery on 22-Dec-2020. As a practice during Covid Pandemic, we keep any new product in isolation for atleast 3 days for any possible virus on the surface of the product.

On 24th Dec.2020, when I opened the products, I was dissatisfied with the quality of Mast & Harbour Men's Grey Sneakers and it was also two sizes large for me. I did not even walk 10 steps wearing those shoes. I immediately initiated return for the product and ordered another pair of Sneakers (Adidas Men Navy Blue Woven design VL Court 2.0 Sneakers).

Also, while I liked the Van Huesen Men Navy Blue Leather Sneakers, it was 1 size large for my feet. I immediately tried for the exchange but Myntra did not allow the exchange stating their logistic partner did not have the exchange policy. I then placed the return request for size 8 and again ordered the same shoe but this time size 7.

Both the items were picked on 25- Dec-2020,
when I checked the refund status the next day,
It showed "Return on Hold - Quality check failed" for both pair of shoes stating the products are used. I can confirm that I have not at all used these shoes and placed return within 10 minutes of opening the packet.
Later the day, the refund status for Mast & Harbour shoes got updated to "Return Rejected" and they also shipped the product back to me. I opened the product back in front of delivery boy to check the product condition and he was also surprised as to why the product was marked used as it was brand new with the tags intact.

Also, while I am writing to you, refund status for Van Huesen shoes is still on hold stating the product is used, I am sure that will also be rejected going by the cheap strategy that Myntra has been following; and I am afraid I will have to make do with same product with two different sizes because of the unfair trade measures that the company is currently practicing.

If such malpractices continue, consumers will loose trust in these ecommerce websites just like I have lost in Myntra. I have raised the issue with customer care also and they have not been able to help. They are repeatedly saying that their system is showing that product is used. Also, While I have escalated to their seniors, I have recieved no call back as assured by one of their customer care executive.

Any help here will be greatly appreciated. Thankyou

All of a sudden my account has been blocked and my balance with them is not accessible and I am not able to book my return also. I called their customer care there is no SOP on how this is to be handled and also I have mailed but there is no response on it!

Dear costumer, i ordered saree(Chabbra 555 Red Embellished pure Georgette saree. Size-onesize)
UT i receive different product than at that time i want t cancel my product they told me we call you in 48 hours but i dint get call i done many complaints but i never get any answer my order Id is - #115448806538941023803 please solve my problem my saree is with me i didn't open yet but return policy is declined at 29 nov

Myntra has canceled my deal order citing product is out of stock. I bought Puma Sneakers and Puma Gym Shoes in the offer Buy one for Rs 1499/- buy Second pair for 1500/-.. i.e. second pair just for Rs 1/-. Now they want me to place new order and buy the products at higher price. How come now products are available??? There customer care has offered token of apology and suggested I take 100 myntra credits as a token of apology but I want my products. Why should customer suffer for etailers mistake

I had ordered a kurta which was returned and the refund was processed on 11th december 2020. I have still not received the refund. After mailing them so many times, i just get an automated response.
Please look into this.

Order ID # 1158851 [protected]

The SOJANYA Men Grey & Maroon Self Design Kurta with Dhoti Pants size M

This product has been picked up. Please ask them to refund my money.

I made a new account on 22 December 2020 to purchase a product because my previous account was locked. Now I have received (on 24 December) the product and the quality is not as expected. To return the product I tried to log in to the account and now my new account is locked as well.

I ordered a PANASH Women Gold-plated and green kundan embellished handcrafted jewellery set from Myntra (order ID # 1160281 [protected]) amounting Rs. 1180. Since I received the damaged product I filled a return request. On 24 dec 2020, the delivery partner (shadowfax) said that he can't take the item back as he is not aware of the product being damaged and went back. Minutes after I recieved a message on my phone that my product has failed quality check. I tried contacting myntra but of no use. No one is available to talk. They just generate an electronic voice calling service which does not listens us.
Myntra first delivered a damaged product and then failed the quality check so that customer bears the whole amount that too of a damaged item. I am not at all happy with its services.

Please restock size 40 of this product as soon as possible. I had this item in cart and the size was available a while ago, now that i was going to buy it, my size has gone out of stock.

https://www.myntra.com/flats/charles--keith/charles--keith-women-black-solid-pu-...⇄

Received a defective jacket which I ordered from Myntra, when tried to initiate return they put my request on hold and after contacting customer service twice all they did was say they my request can't be processed and I can't get a refund/replacement

I ordered a product at the online shopping sale which they cancelled automatically saying the product is out of stock while it is available in the Myntra online shopping site. There supervisor talked to me and misbehaved while talking. He did not either resolve my problem moreover talked arrogantly. They fool people by organizing the sale and then don't deliver it. I want them to deliver the product at the same price or I want to take serious actions against the site for fooling people around as we invest our time in surfing so long and ordering the product but at the end it doesn't gets delivered.

I ordered 2 t-shirts on end of season sale for my birthday but Myntra on their own cancelled my order stating it as an internal issue.what should I do now?how can they cancel an order on their own?

I ordered GAP Shirt from myntra.com, but when I received the product, it was bearing the company tag of GAP but was of some local cheap company branding 'NAICE CITY SHIRTS', moreover the product was used, having stains, and was stinking badly.

I applied for return but the return was put on hold by the pickup person.
I tried to contact the customer support of the company, but there's no response from them.

The order ID for the order is: 1160269 [protected]

email: [protected]@gmail.com

I want Myntra to reschedule my return this time and want them to make sure that I receive my refund after the successful pickup.

These people are running such frauds in this sale season and we consumers are taking the loss.

I had ordered an Indian Terrain shirt of 42 size with half sleeves but I received a shirt of I-VOC company of size 39 with full sleeves. But all the tags are of indian terrain company. Also the bar code on transparent cover is of Indian terrain company. I requested for return. The local delivery didn't accept the return. The return request was put on hold. I raised a query but they closed the query. They are saying that after investigation the right product was delivered from warehouse.

I was ordered highlander shirt.but it was teared near the hand cloves after I return the product but they put on hold.they was saying quality check failed please refund my money ordered:#1160193 [protected]
Please solve the problem