Myntra.com Complaints & Reviews

DEAR Myntra,
I have placed Return request of my Order of Shoes-Adidas Order- ID-115906959643912038201 due to Size is short, However your boy has rejected our return request based upon false information of Quality check failed, First Thing there is no any defect based upon which quality check should failed, Only very minor dot which is not by customer/us, it is due to manufacturing, which should not consider as defect. we do not have any issue with dot, we have concern only due to short size, You have rejected our return request based upon false information, we never use or any alteration in your product. Kindly do not harass customer, we had our hard money & should not be waste on product which we can not use due to short size, kind request to return your shoes so that we can order correct size of shoes
Regards
Deepak Girdhar Father of Yashasvi Girdhar

I had order from Myntra of Some cloths with 2 same tops but i have been received only one top in the packet and same has been return that top. I have received return product amount but didn't received the missing product amount. I am taking follow up since more than two months but they are not understand and they didn't refund my money till date. I humble request you, kindly look in this matter on urgent basis.

Order number: 115522257266615480301
Name : Hiral Thakor
Mob: [protected]

Team my account is deactivated without any prior notification or intimation. Further the reply which u r giving me it's just useless n pathetic. I want the clear justified reason why such step has been taken as I have the right to know the exact n real reason for account deactivation. Further I want the same to be activated immediately without any further wastage of time as this I believe is a fraudulent way of hatching money from clients. If someone is doing such high purchases u r just blocking account further

I have requested product return on 27th December 2020 and it was approved and pick up was scheduled for 28th December 2020.
On pick-up day [i.e. 28th December 2020] pick-up agent has intentionally failed pick up request by mentioning he was not able to locate my address but reached at my address within next 15 mins, he took product from me and removed outer packing [he mentioned it is not required] and he threw bill outside my door and went with product. Till date the product returned is not updated in myntra system and it still show status as agent out for pick-up. Everyday in the evening I get SMS mentioning that pick-up request failed-Customer refused and next day morning a new SMS mentioning product will be picked up today. Due to this my refund is not yet processed. I found this thing suspicious, hence I reported it to Myntra customer care [CC]. CC executive as usual gave a complaint no and asked to wait for next 8-10 working days. After 2-3 days this compliant was marked as resolve without providing and details/resolution.
This is really worst service from myntra and seems to be some kind of Nexus between myntra and there pick-up agents.

I have tried to order a dress wroth 804 Rs, and payment mode is googlepay I could see money debited from account but order not placed on myntra, I hav attached invoice of money debited from gapy, kindly check and refund my money

My return order is picked up and now it is on hold and not resolve my issue

I call to mynta on 29th dec 2020, and they created my query for issue and now they are not giving answer or call back.Myntra is 0% supportive to their customer.Atleast try to contact me to resolve issue

It's been 10 days that my Myntra account is logged out. I have been shopping for Myntra for more than 11 years now. I had placed so many orders from Myntra including gold and now no one in customer care is responding. I have to return few items too. Everytime I call them, they say we have raised your request on high priority and you will get an email and no one ever responds. Highly irresponsible and annoying customer service

We received Adidas Shoes of Short size & then make request for return, Shoes quality was intact & under packed Box, but company recovery man rejected our Return on false information of quality check failed. We never use shoes & kept in box after checking Shoes Size was wrong, Immediately we requested for Return, Company Recovery boy came next day & denied to return based upon false information of Quality check failed, I am complaining if there was defect then why Shoes delivered to customer, We never use Shoes more than 15 ~ 20 min. & kept in Box.
Shoes defect is Manufacturing defect & now company denied to return it based upon false information of quality check failed
Company is cheating now us & not returning amount of 2300 rs & delivering manufacturing defect product to customers

I bought a coat of dressberry which is not looking good and not worth a penny i returned it and it is reshipped to me which i want to return again and want refund of it.. Please it is of no use to keep such a product which is different from image on site

Hello,

Order ID # 1160281 [protected]

Ordered five items.

Only two got delivered.

Three items remain.

Every time i open a new complaint, they close the same saying it was delievered and our logisitcs have confirmed that.

I have asked for logistic address details, delivery agent number, details of the person who has accepted the order, address of delivery, signature of the person who accepted the order, time of delivery etc.

NOTHING IS BEING PROVIDED.

No proper response.

My MONEY is wasted that means??

They tell me to call the helpline number, person on helpline tells me to create a ticket. Since six days they are harassing me back and forth.

Request you to help out please..!

On 20th December I ordered Levi's high rise jeans of size 28th...then the order came early ie on 24th it was a poor quality and was super skinnyof size 30...so I have placed for return request on that very day.On 26th order was picked up successfully. Later I got a message telling that my return request was put on hold as it does not pass quality check. WHAT THE HELL???? why would I destroy the quality of product??? If mynthra wants to sell their low quality products in this manner ..by putting blame on people..shame on u guys...Im a regular customer of mynthra but this would be my last purchase.I want my refund back.I am very sure that this is not Levi's brand jeans as thst tag of Levi's on back side is not there...this is some poor quality jeans and they have just hung a paper tag claiming it as Levi's jeans

Wrong product delivered and now rejecting return

My order bearing order ID # 1159052 [protected] was delivered incomplete. The dupatta in the kurti set was missing and also there was a small defect on the sleeve of kurti. When I complained against it and requested for replacement of product with complete set, the complaint handler started behaving rudely and falsely claiming that complete set was dispatched. I am really fed up with this nonsense.

Hii
I ordered some clothes om 29/12/20 and by that time I tried to contact myntra support they were only confirmed or packed and I wanted to change my delivery address.
As the address given is my college address and they accept all the couriers and therefore I will not be able to return the product.

Regards
Faiz Ali

Updated address-
52/3 labour colony, Saharanpur 247001 (UP)...

I am a very old Myntra loyal customer, in October they locked my 8 year old account and I had to follow up for over a month for my pending orders and returns and refunds which I could not access because of account locked, they finally told me after a month to create a new account as it cannot be unlocked due to some technical error.

Now this month I created a new account and placed an order worth Lacs of rupees for my brother's wedding, and now when I have so many orders pending and returns and exchanges pending, they have suddenly locked my account, I have posted on Insta Facebook and Twitter but they just copy paste the same response and ask to wait for 24-48 hours, customer care is saying they don't know why its locked, they can just see its locked because of security reasons and no one is helping me create my returns, my products are well within return policy, totally unused unwashed with all price tags intact but these people are saying they cannot create returns because account is locked, I am even getting notifications on my phone of pending orders even though am locked out from my account but they are just not helping with returns neither unlocking my account, they have been harassing me from past three weeks in many ways like sending wrong products, putting items on hold, refunds on hold, the delivery boy even threatened me to make my video and make it viral because he brought a tampered packet which I refused to accept after which next day I see my account is locked, I feel its just one of their many ways to harass the customer and force them to keep their products which are to be returned, I just want my account to be unlocked and my returns and refunds done

I ordered five items from myntra but I received only three items from them and I received Sms That they delivered five. I told and called customer care about that I have pictures, video of that time unboxing. But still they are saying they delivered. Please let me what to do with this matter.

I placed an order today, 12/29/2020, and made a payment through my card. The amount is debited but I cannot find anything under Orders. There is no option to track because the orders is empty.

I returned my order unused and with all tags, bill slip and with all package. The delivery man picked up return order from me at 5:00 p.m. on 29 dec 2020, now at 8:25 p.m. I get message that your return request is on hold but why It suppose to instantly give my refund. Myntra didn't give any clarification and it should be easy to return. Myntra is just looting our hard earn money

Dear Team,

This is an appalling issue I have faced with Myntra and I would like to bring this to your notice to help protect your brand image.

Today, 29th Dec 2020 (around 3.30pm IST), I have received an order from Myntra which was not placed by any of the members of the family. Since my mother was unaware of the situation then, she accepted the delivery. The delivery boy took a total of Rs. 865 from my mother claiming it to be a "cash on delivery" order.

As soon as I got to know about the incident and confirmed with the members of my family, I realised the name and address on the parcel has been taken from somewhere and shipped to our house. I have 2 problems with this:

1. Safety concern: My address and my mother's name was on the parcel which I do not understand how the delivery boy got hold of. Also given the pandemic, such unknown parcels and products can be a cause of spread of disease. Any such event shall tarnish Myntra's brand equity.
2. Delivery boys: If the delivery boys of Myntra are adopting these practices of duping people, this may not go down too well for your brand. The delivery agents generally do not have a uniform on and hence these incidents can recur.

I am genuinely concerned about the safety given that my mother is alone at home most times and she is a senior citizen. I urge you to look into this issue and take a strong action against such practices. I shall be attaching the images of the packaging as well as the products received. Also attaching the invoice with the shipment.

I would like to hear from you at the earliest with the requisite measures of mitigating this issue as we have also lost 865 rupees besides our safety being jeopardised through this incident.

Thanks & Regards,
Aishwarya Sadasivan

I placed an order on myntra.com and the same was returned back. The status on the application shows that the refund was processed on 27th November but the amount has not been credited to my account till today. It is almost more than a month and I do not think it takes this much time to refund the amount.