Myntra.com Complaints & Reviews

Wrong product delivered and now rejecting return

My order bearing order ID # 1159052 [protected] was delivered incomplete. The dupatta in the kurti set was missing and also there was a small defect on the sleeve of kurti. When I complained against it and requested for replacement of product with complete set, the complaint handler started behaving rudely and falsely claiming that complete set was dispatched. I am really fed up with this nonsense.

Hii
I ordered some clothes om 29/12/20 and by that time I tried to contact myntra support they were only confirmed or packed and I wanted to change my delivery address.
As the address given is my college address and they accept all the couriers and therefore I will not be able to return the product.

Regards
Faiz Ali

Updated address-
52/3 labour colony, Saharanpur 247001 (UP)...

I am a very old Myntra loyal customer, in October they locked my 8 year old account and I had to follow up for over a month for my pending orders and returns and refunds which I could not access because of account locked, they finally told me after a month to create a new account as it cannot be unlocked due to some technical error.

Now this month I created a new account and placed an order worth Lacs of rupees for my brother's wedding, and now when I have so many orders pending and returns and exchanges pending, they have suddenly locked my account, I have posted on Insta Facebook and Twitter but they just copy paste the same response and ask to wait for 24-48 hours, customer care is saying they don't know why its locked, they can just see its locked because of security reasons and no one is helping me create my returns, my products are well within return policy, totally unused unwashed with all price tags intact but these people are saying they cannot create returns because account is locked, I am even getting notifications on my phone of pending orders even though am locked out from my account but they are just not helping with returns neither unlocking my account, they have been harassing me from past three weeks in many ways like sending wrong products, putting items on hold, refunds on hold, the delivery boy even threatened me to make my video and make it viral because he brought a tampered packet which I refused to accept after which next day I see my account is locked, I feel its just one of their many ways to harass the customer and force them to keep their products which are to be returned, I just want my account to be unlocked and my returns and refunds done

I ordered five items from myntra but I received only three items from them and I received Sms That they delivered five. I told and called customer care about that I have pictures, video of that time unboxing. But still they are saying they delivered. Please let me what to do with this matter.

I placed an order today, 12/29/2020, and made a payment through my card. The amount is debited but I cannot find anything under Orders. There is no option to track because the orders is empty.

I returned my order unused and with all tags, bill slip and with all package. The delivery man picked up return order from me at 5:00 p.m. on 29 dec 2020, now at 8:25 p.m. I get message that your return request is on hold but why It suppose to instantly give my refund. Myntra didn't give any clarification and it should be easy to return. Myntra is just looting our hard earn money

Dear Team,

This is an appalling issue I have faced with Myntra and I would like to bring this to your notice to help protect your brand image.

Today, 29th Dec 2020 (around 3.30pm IST), I have received an order from Myntra which was not placed by any of the members of the family. Since my mother was unaware of the situation then, she accepted the delivery. The delivery boy took a total of Rs. 865 from my mother claiming it to be a "cash on delivery" order.

As soon as I got to know about the incident and confirmed with the members of my family, I realised the name and address on the parcel has been taken from somewhere and shipped to our house. I have 2 problems with this:

1. Safety concern: My address and my mother's name was on the parcel which I do not understand how the delivery boy got hold of. Also given the pandemic, such unknown parcels and products can be a cause of spread of disease. Any such event shall tarnish Myntra's brand equity.
2. Delivery boys: If the delivery boys of Myntra are adopting these practices of duping people, this may not go down too well for your brand. The delivery agents generally do not have a uniform on and hence these incidents can recur.

I am genuinely concerned about the safety given that my mother is alone at home most times and she is a senior citizen. I urge you to look into this issue and take a strong action against such practices. I shall be attaching the images of the packaging as well as the products received. Also attaching the invoice with the shipment.

I would like to hear from you at the earliest with the requisite measures of mitigating this issue as we have also lost 865 rupees besides our safety being jeopardised through this incident.

Thanks & Regards,
Aishwarya Sadasivan

I placed an order on myntra.com and the same was returned back. The status on the application shows that the refund was processed on 27th November but the amount has not been credited to my account till today. It is almost more than a month and I do not think it takes this much time to refund the amount.

On 20th December I ordered Levi's high rise jeans..then the order came early ie on 24th it was a poor quality and was super skinny...so I have placed for return request on that very day.On 26th order was picked up successfully. Later I got a message telling that my return request was put on hold as it does not pass quality check. WHAT THE HELL???? why would I destroy the quality of product??? If mynthra wants to sell their low quality products in this manner ..by putting blame on people..shame on u guys...Im a regular customer of mynthra but this would be my last purchase.I want my refund back

On 23rd December 2020 I placed an order in Myntra by using Google pay of amount ₹733.50 with Google transaction ID- CICAgKDjhc3SdA and UPI id[protected] and Myntra order Id - 116061444118015503001. I raised a complaint in Myntra but they are saying they have not received any payment, and is asking to talk to bank, in my bank statement it is clearly showing payment done and money debited.so please help me resolve this issue.

I had ordered a jeans ( high rise skinny fit Levi's black 721) on 20th december from mynthra.
It arrived early on 24th December. The jeans was of poor quality..I have previously also ordered Levi's jeans ..but this time quality was very bad and I got super skinny one(I ordered skinny fit)so I requested for return on that very day.Due to some misunderstanding it did not occur on 25th..but on 26th it was picked up successfully.Then after that I got a message telling my return request was" put on hold" as it "failed to pass the quality check"I called up the customer care..they told they will look into the problem..and I again got a message telling they are reshipping that product back to me.WHAT THE HELL IS THIS????? I have also purchased from other e commercial sites and have never faced a situation like this. Since the quality was bad and I got a defective product..that's why I have placed for return request on that day itself.why r u doing this to people..I want my refund..you have sent a defective product and now tells that we have made it defective...This will be my last purchase with mynthra..very disappointing!!

This is regarding Order ID # 1158966 [protected]. The return pick-up has been put on hold for some unknown reasons. The product is still in pristine and packed condition. The pick-up person made mistake by putting the product on hold because of which I have not been able to return the product. I have contacted their customer care many times but they have done nothing about it. They promised me that pick-up will be done on or before 23 December 2020 but I have not seen any updates since then. The product has short sleeves and one cannot even wear it. So I put a return and refund request but they have not provided me with any assurance of pick-up or refund. I hereby request you to complete the process as soon as possible.

I tried placing an order on 22dec 2020, amount of Rs 4453.98 got debited from the account but order was not placed.
Called myntra customer care and they said the refund is initiated, but I didn't got any confirmation and today is 29dec 2020, since money is not credited in my account.
Contacted my bank they said they haven't received any amount from myntra yet.
Please help

I want to complain against one of your delivery boy. He asked for my personal number saying that if some issue happens with the refund I will inform you. So I gave him to be on safe side but later he started texting me and calling me which is very unprofessional and uncomfortable for me. I don’t want to receive any further delivery/pickups by him and please take strict action against him.

I have ordered 2 shirts from Myntra on 26th December 2020, amount of Rs.1198/- via google pay. payment got debited and order was not placed. i have contacted customer care on same day. initially they told me to wait for 24-48 hours. we will refund. after 48 hours i have contacted them and informed that i have't received any refund yet, then they are telling that we have't received any amt from your end contact google pay or bank.

i have transaction screenshot with order id, upi transaction id. no valid response from them, why should i contact google pay when the payment received by myntra to myntra.[protected]@axisbank. Please anybody help me to get my money, if you faced same problem earlier and what is the process to get money back.

I had requested to exchange the dress, the product was picked by myntra delivery boy but still it showing the product is yet to be picked in the app. They have sent another delivery boy to pick the same dress which i have already submitted to them. Myntra customer care is not ready to resolve. Also the dress which i have to receive in return of the dress is kept on hold.

Complaint IN[protected]

'Ive ordered one Navy blue dress, Tauras brand from Myntra but instead they've sent me a grey colour. And when I applied for a return service the delivery was cancelled due to the "mismatch of the product" which is why I was returning the product in the first place. And the help desk is also saying again and again that the product sent to me was in pristine condition and quality was also good. But my concern is the whole product which was sent to me is wrong. Quality is not the priority here. So they've rejected the problem as invalid. I'm disappointed in their service.

Details of the complaint number
eregistered a complaint IN[protected]

Return id
[protected]
My return has picked up but i haven't received my refund yet
Why my refund has been put on hold??
Please refund my money back

I, Sri Pratyush Chakraborty, ordered a Black Leather jacket for Rs1799/- from Myntra online garments store of the company named LEATHER RETAIL. The product came with no MRP or any price tag. Unsatisfied with the size, i decided to return the item. But the delivery man refused to take it as it didn't have any actual product price tag. Order ID # 116040967996634923803