Myntra.com Complaints & Reviews

I received wrong item
Then I made rerun but they kept it on hold
But nobody take to return this item

Complaint IN[protected]
Ordered 4456 rupees small size dress for my wedding anniversary.
Myntra delivered oversize and different cheap brand. Unapologetically now myntra is refusing return of the dress citing correct dress was dispatch. Its pure fraud...It is unfair for me to pay for myntra inefficient process.
We spending significant amount in online shopping each month and I will not tolerate being scammed by Myntra!

#Myntra #myntrascam #myntrafraud #poorcustomerservice

Myntra after through investigation (as per their records) rejected the return again!
This is clearly a fraud and please be aware of such fraud by e commerce companies such as #myntra

I was requested for return but myntra unable to come for pickup
Fraud myntra
Order id 115878704436964195903
Product name-Roadster jeans

I have purchased Rangmayee kurta set form myntra but due to quality issue I returned it...delivery boy took tha packet on 31 December 2020 but i have not received my money back...even there all customer help line are invalid and they are not accepting complain in Gmail...I m regular customer of myntra... please help me out...I want my 612 Rs back...plz help me...

I got my product delivered from myntra on 19 dec. I opened it and didn't found the stuff in good quality so without any delay I created a return request. Next to next day the delivery boy came to pick up the return without checking parcel and denied to return, it stating that it is not having the same product. I then saw it and tried to contact the customer care of myntra. They said they have opened an issue and reply to that with in some days. I was okay with it. Then, 25th of dec I got a reply to my issue that my return request is declined because they have confirmed not the same product is by from my side. And it's nothing like that, I was provided the same product with tag and invoice which is having its brand name on that. Also the return request second time declined and I send it product's front, back and all angle photos send to myntra supervisor but they didn't help me. Why I would be making the wrong product when I know I have to return the product. I have tried talking to them many times, none of them agreed to make it happen also myntra supervisor.
What kind of justice is this, this is not good behaviour by myntra. I thought myntra is genuine and loyal but they failed, I need my refund back of Rs 10801
Also I have delivery boy number please take certain actions related to delivery boy and number is [protected]
Please help me to return the product and send my refund from myntra, I'm suffering a lot

Order I'd - 115886685239626825803
Product name - Bollywood vogue multicolored embrioded made to measure lehenga choli with dupatta
Myntra seller address - C bazaar Plot no 1, Jariwala compound B/H Sumul dairy, Vasta devdi road, Katargam Surat - 395004

I have cancelled an order in Myntra on Dec 26, 2020 and the refund was initiated. Refund should have been credited by jan 05 2021 but its been 2 weeks they have not credited my refund yet.

I returned a dress since the dress was too big for me. My request got rejected stating it is a used product. What Myntra does not realise is that if the dress is too big how can I use it. They are not on the way to return the same dress to me which is pathetic since I cannot use it even if I want to. Most pathetic service received and they lost a loyal customer.

I ordered a Joggers pant on 21Dec2020 Order ID # 1160417 [protected].

On 28Dec2020, i got a message that your product is delivered, then i immediately called the customer care with complaint no IN[protected] for the same. On 04Jan2021, they simply resolved the complaint, when i again called the customer care they confirmed that it was delivered so that closed. After i repeatedly told them that i have not received that product, also told that i have never received a call from their delivery boy. Are they able to identify the person who is delivered the product. they simple denied.

I ordered a Mast & Harbour Rust Brown Striped Sling Bag from Myntra on 19th December, 2020 and it got delivered to me on 24th December.. I unpacked the package and realised that the Strap handle of the bag was missing.. Clearly, it was a defective product as one of the most important part was not there.. So without taking much time I issued for an Exchange for this product on Myntra itself.. On 28th December the Exchange process was put on hold as it failed on quality check for that handle only.. Then I was told to contact to customer care and get a pre approval for the exchange. Then I tried contacting Myntra's customer care several times a day but it never got connected as because they have few staffs in this Covid-19 Period so they cannot register Callback request of the Customer... From then till now I couldn't connect to Customer care not for a Single time.. As a result of this my Exchange request was rejected yesterday..
Yesterday I issued a Return for the product with proper reason for which I want to return it.. But again it got failed at quality check and I still cannot connect to Customer care..
How can I connect to them if they don't even respond on what their customers are facing? please help me in such situation..

Can myntra company in aizawl owned their own company delivery boy???are they paying their delivery boy from the delivery charge they have taken every single delivery? Why we have to pay the extra charge for delivering, , , its so bad services and when we asked the delivery boy why we should pay for extra charge, he got angry and said uf you don’t want to pay it then come and take your order in the office by ourself and he hung up the phone, , , is this how to treat your customer, , , so manner less delivery boy

I ordered a pair of silver-toned Carlton London heels on Myntra. Myntra has delivered a damaged piece. The buckle had yellow stains and the sole looked like a used one. I immediately requested for return. The pickup guy did not take back the heels. He instead asked me to send an email to the customer support team with the attached images of the damaged heels. I agreed and sent the images accordingly. Now, the team declined the request and says that we have used the product. These heels were ordered for my wedding. There is no way I could use this product with all the tags intact right in front of the product. The heels are worth of RS.2, 197.

I am very much disappointed about the way Myntra is dealing with customer trust and experience.

I want Myntra to pay back the amount charged on the heels because I don't want to be wearing a pair o[censored]sed heels on my wedding day.

Your MYNTRA order AwB [protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected]

I have refused delivery still my money is not given back to me.
I have raised issue 6 times till now but no action is taken on it.
I not able to cancel order from app either.
When I raise its just closed without any solution and simply getting ignored.

I got mojaris and kurta set without tag but when I returned my products it went on hold as no tag but their was no fault from customer side

Please refun my money asap or I have to take action

I am regular buyer from but still they are treating consumer dis way

Prabhkunwar Singh
(NGO member)

I returned Raymond blazer on Myntra. I just tried once and It didn't look good on me, so, I placed return request within next hour. Myntra put the return request on hold with no reason. I didn't used and it is clean. I hope Myntra is genuine and loyale.
Please refund my money back.

Dear whosoever,

This is to inform you that I had received the fake/wrong product from Myntra on 25th December, 2020. I had ordered Under Armour winter sweatshirt but received a fake under armour summer T-shirt.

Considering this fact, that being a loyal customer for more than 4-5 years I thought my return request will be expedited and I will either get the right product or my money back.

But it’s more more than 5 times that I have called the customer care executives and my query has not yet been resolved as they say give us 24-48hours and we will initiate the refund process.

However, my return request got declined and now this so called “Myntra” company is not even processing the request.

Please be informed that a customer has multiple number of options like social media, consumer forum to report such type of fraudulent activities and I think I will surely have to pick this means because since I am right from my end and there’s no way that I am backing out.

Myntra is the only site from where I order and buy the products and infact you can also check my past history that nothing like this has happened with me.

Relations with customers is always build on trust and hence I have lost my trust from Myntra after this incident.

Attached are the photos of the fake and wrong product that I received and the one that I ordered

Dear whosoever,

This is to inform you that I had received the fake/wrong product from Myntra on 25th December, 2020. I had ordered Under Armour winter sweatshirt but received a fake under armour summer T-shirt.

Considering this fact, that being a loyal customer for more than 4-5 years I thought my return request will be expedited and I will either get the right product or my money back.

But it’s more more than 5 times that I have called the customer care executives and my query has not yet been resolved as they say give us 24-48hours and we will initiate the refund process.

However, my return request got declined and now this so called “Myntra” company is not even processing the request.

Please be informed that a customer has multiple number of options like social media, consumer forum to report such type of fraudulent activities and I think I will surely have to pick this means because since I am right from my end and there’s no way that I am backing out.

Myntra is the only site from where I order and buy the products and infact you can also check my past history that nothing like this has happened with me.

Relations with customers is always build on trust and hence I have lost my trust from Myntra after this incident.

Attached are the photos of the fake and wrong product that I received and the one that I ordered.

I returned a blazer in Myntra. I just tried once and the size is very less that is not fit to my body. So, I placed return request within next hour. But Myntra saying it is used. This is not good behaviour by Myntra. I thought Myntra is genuine and loyale but they failed. I need my refund back. How can someone buy something which is not fit to the body

I have called Myntra customer's care for not getting refund and I have talked to them 3 times, yet they gave me a silly response that the refund status is pending . Am. I a fool, means what I am asking them and what They are replying !! It's been a month . I have not got my refund yet. Myntra service is so bad. I just need my refund back ..

Received product but had size issues so I request for product to be returned. The executive who came to pick up product said colour is not matching with what was showing in his app. Myntra put return request on hold, this was on 23rd December 2020. The product is in fact exactly same as what is shown in the photos, and with all tags intact. But because the executive couldn’t differentiate the colour, they put the return request on hold.
I have raised multiple complaints with the customer care folks now, every time they ask for bar code and within a day mark the request as resolved without really doing anything. Have raised some 6 tickets, called twice and nothing has been done to process the return. I
Frustrated with Myntra, wasted my time and money

The order refund has been done by Myntra on 1.12.20 with transactions no
[protected] on my Punjab national bank who's account number is [protected] then disputed amount is rs 46.50 dated 1.12.20.
Kindly credit then amount to this account