Myntra.com Complaints & Reviews

When I received the product the price tag was cut off. I returned the product on same day. Customer service is not helping. They are refusing for refund

Money not credited to my account i also talked to bank authorities.. the dispute is at your end.. fraud is done... i dont receive any transaction kindly check..

I issued a return of a product sent to me which did not match with the product picture on the Myntra app. Shadow fax picked the Product on 30th Nov between 11am to 12noon. The shadow fax agent said since it's a mismatch of Product he has to show to his head authority hence once he reaches back to his office he will update. Later I got a call from shadow kolkata saying that I must choose another option such as ''quality issue'' over ''wrong Product'' to get a successful update of return. I listened to the instructions and placed another exchange, this time I chose ''quality issue''. I spoke to the shadow fax person and he said he will re-update the return done successfully. But later in the evening I got ''return failed'' update instead. I tried reaching Myntra over 20 times but they kept telling to me wait. Just now they closed the issue by stating they didn't recieve the Product and hence can't do refund. Now I neither have the wrong Product nor my money. Shadow fax kolkata has the Product and Myntra has the money. It's a theft! Myntra is scamming.

The refund amount committed in message was Rs.1349.00 But Rs. 1224.36 was actually deposited in bank
Myntra then changed the order amount from Rs.1349 to Rs.1224.36 ( unaware that I have received the msg for full amount refund) in mobile app.

1. Find the attachment for order details
2. Find the attachment of amount screen shot as committed in msg
3. Find the attachment of the actual amount deposited in bank

Note: I am very old customer of myntra and am aware that myntra does not charge for returns. I have placed the return of the other 2 products, and have already taken screen shots of full amount refund.

Please justify why Rs. 124.64 were deducted from my refund amount.

Whenever I try to use Myntra credit points for my purchase they're not letting me pay properly as in showing otp not received but whenever i deselect the credit points it's working fine. Clearly it's a trick at myntra's end and i need this resolved asap. This is not okay.

On 17 Nov 2020 I ordered two products both of them being sarees.On 22 Nov 2020 I received the sarees.When I opened and saw, both of those sarees had a big hole in them.I placed a return request on 27 nov and on 28 nov their agent came to pick up the return.He refused to take the return and told me to call the customer care regarding this issue.I contacted the customer care and told them my concern on 30 nov.Later on 4 dec they responded that the correct product was delivered from their warehouse and my return has been declined.
I have not even used those products.They are as it is as they were recieved.I want my full refund.
Its not my mistake.Its their fault.Myntra customer service is really poor.Please resolve my issue. My order details are as follows

OrderId=115739984990274299503 & itemId=[protected] -Kalini sarees
OrderId=115739984990274299503 & itemId=[protected]-Ishin sarees

Order ID 115497120267876159603 - ordered a couple of items on 19th Oct 2020, including the pant in issue and some tops. I placed an exchange request via the website and also called myntra care for the same.i was told the product will be picked up for exchange the very same day. it was picked up along with the other tops I wanted to return. however, I changed my mind at that very instant and did not want the pant at all, that means no exchange, so I immediately called myntra and told them I do not want the product at all. so to issue me a refund of INR 697 that I paid for the coral pants. I received refund for other tops but not this one. did contious calls and follow ups but no assistance received. finally they gave me a call and promised me refund would be issued and will reflect in bank acc within 5-7 working days. this did not happen and now they are declining my right of refund. they did agree of the technical issue from their side on the call and also offered me another solution of sending a new product for which I should again place a return request. I agreed to co operate. but none of this happened and now they are completely rejecting. this is not done, so much of harrasement, torture for purchase from their website!! please check call recordings myntra.

I bought a Welbalt Leather jacket, Size M, on 16th Oct. As per the description on Myntra the jacket should fit me but when I tried it was tight. So, I tried to place an exchange but the product was out of stock. I called Myntra and explained the issue, the customer care executive asked me to wait for 15 days and if the product is still out of stock, I should place the return. Thats what I did but the person who came to collect the jacket didnt collect it he said that the jacket is damaged. I explained to him that I couldnt have used the jacket as it doesnt fit me also all the tags and packing is intact the product is as it was received. I raised the concern with the Myntra support they also didnt help. So now I am stuck with a product that I cannot use and return/ exchange.

I have returned my product about a month ago but i haven't received my refund yet. I tried talking to their customer care and they told me my problem will be resolved but still i haven't received my refund yet. It was a here and now jacket worth 1399. It would be good myntra if you refund my money.

I ordered w kurta from myntra.after receiving the order I I found a small tear in the kurta.then I placed return req for the damaged product.bt the delivery boy said damaged products will not be received in this way .I hv to call in myntra hlp line no.I called, they asked me to wt untill 2nd dec.then I call today 3rd dec.they asked me to wt for 7th.this not a solution.why will I hv to suffer after receiving damaged product.ur policy mentioned that damaged products can be returned.then why u ppl are harrasing me now?this is a unprofessional disgusting experience with myntra.I have placed req at the same day within 2 hours.price tag and everything is intact.

I returned an order in myntra and was picked up by the delivery executive on Friday i.e, 27th November. I still have not got my refund. It says refund initiated but it still is reflecting on my debit card. Please resolve this issue. I am afraid I will loose my 1499 rupees. Please see through this problem.

Dear Sir,

I ordered my shoe on 14 nov 2020 but till date I’m not received my product. When I called at customer care they told me that we don’t have any update for your shoes after 24th nov 2020 this is last update we have.

I’m not happy with service of Myntra.com

Thanks
Jay

This is regarding order no[protected]-4754403. I ordered for a Peter England Casuals Men Khaki Skinny Fit Mid-Rise Clean Look Stretchable Jeans. But upon receiving the product I found out that the seller had sent me a different product by mistake. The product I received was a Peter England Slim Fit Shirt. Please note that I ordered for a JEANS but received a SHIRT. Kindly find the attached pictures of the wrong product in the attachments.

I placed a return request FOUR times stating wrong product received as the reason. My return pickup was attempted on 20 November 2020, 25 November 2020, 2nd december 2020. Every time my pickup was rejected by the pickup guy. He said that the picture of the return product given to him(on his phone) for verification was that of the Jeans. However since my parcel contained a shirt instead, he wont be able to take it.

I called the customer care several times and got zero help from them.Even two person from their "Escalation supervisor team" Mr Vishal and Ms Sukdiv called me and assured me that my product would be picked up.But the same problem gets repeated everytime; the pickup guy comes and says your product doesn't match with my image on my phone and hence I wont pick it up.Whenever I raise a complaint the complaint gets cancelled within 3-4 days without resolving my problem.(Complaint id: IN[protected], IN[protected], IN[protected].

I ordered shoe from Myntra on 26 November and they shipped on 27 November by Ecom express but from 27 November, they are just showing "pickup rescheduled" and nothing today is 2nd of December. This is worst service I have ever experienced by any ecommerce site or delivery site.

I have ordered a long coat for my mother it doesnot fit well so i had refund it in 2-3 days within the return time period as the product reached to the company it says ur product does not neet quality parameters
As i had not do anything with the product...

My order no is[protected]-9464203..

Hi,

I ordered 3 pairs of shoes from Myntra on 21st October. The items were delivered on 23rd October. On 29th October I raised a request for return for all 3 products as I wasn't satisfied. After the items were picked up, Myntra informed me that the return for the Dorothy Perkins peach colored shoe had been put on hold as there was some tag missing.
Pls note - I did not retain any tags with me at my end.

A Myntra delivery person came to drop the shoe back to me stating that if there was any mistake from Myntra's end, they will resolve it but the shoe has to be given back to me as per policy until the issue is resolved.
Pls note - he returned the wrong pair of shoes to me. Instead of Dorothy Perkins peach loafers, he returned Dorothy Perkins grey loafers.

I have been consistently trying to get in touch with Myntra since then and every time I call, I am told I will receive a call back with a solution but NO CALL HAS COME.

Spoke to Myntra executive Nishma on the 3rd of November. She confirmed I should wait till 9th Nov for a call back with a resolution. No call came. Myntra automatically updated my issue as 'resolved' on the app.

Spoke to Myntra executive Sonia on the 12th of November. She confirmed I should wait till 17th Nov for a call back with a resolution. No call came. Myntra automatically updated my issue as 'resolved' on the app.

Repeat of the above with Myntra executive Megha on 17th November who confirmed a manager will call me
Spoke to manager Gaurav at roughly 4:25pm on 17th who once again repeated the same thing all other executves said.

Spoke to yet another Myntra executive on Nov 20th at 11:15am who confirmed a manager will call to resolve the issue but no call came.

As you can see how many times I have tried getting in touch - with ABSOLUTELY NO RESPONSE FROM MYNTRA.
THERE IS JUST NO WAY OF GETTING IN TOUCH WITH MYNTRA AS THE CALL BACK BUTTON ALWAYS SAYS 'CHAMPIONS ARE BUSY' WHENEVER I HAVE GOTTEN THROUGH, THE EXECUTIVES REFUSE TO GIVE ANY HELP AND KEEP SAYING THERE WILL BE A CALL BACK.

Myntra has become one of the largest fashiin retailer but or may be due to those reasons they are unable to fulfil the deliveries on time. I placed an order and after waiting for 1 month, they canceled the order saying unforeseen circumstances. Though they processed the refund where does Myntra stand on the delivery front or could gain complete trust of the customers. I would want the govt. to govern these companies with some rule and regulations as to atleast a small penalty given that the purchasers money has been deposited with them for over a month and when looking about in numbers, it is million people and million deposits, and even a bank would give them a minimum 1% interest making it a profit for them but loss for the customer.

Product Details:
1) House of Pataudi Men Blue Striped Straight Kurta"
2) "SOJANYA Men Off-White Solid Straight Kurta:

The products that are reshipped to me, was found to be lying with delivery guys and not delivered back to me. The was reshipped to me after I raising questions about the products / shipments. Neither the money was refunded.

Lastly, the reason given for rejection, i.e. used product was returned, is unacceptable to me. I had furnished pictures proving that the product was unused as it had price / product tag intact with the product. Hence, myntra should do thorough check before shipping the product, as in the first place it lacked quality and instead it looked like used product was delivered to me.

It is a shame on Myntra for your unprofessional behavior and it is evident that myntra don't abide by business ethics. It is a complete case of cheating and fraud and I m going to take this case to consumer court.

Cash on delivery not available in Myntra in 673005.

Order no- 115743092135067361001
I received a product on 21st and that day it self when i unpack the item i found that the product quality was very bad so i requested for return, then on 28th i received a mail saying that my return request has been failed but i disnt reciwve any call neither any courier guy came, i called the CUSTOMER care and they told that my address is showing some mumbai address where as i stay in banagalore, i guess some auto generated address or somw technical issue from myntras end and the wrong address was been upadated, i asked for the return requeat with correct address and phone number, then i got an update for return request i was waiting for the item to be picked then again on 30th got the same mail saying item return requeat is failed and the courier guy was not been able to pick up the item, again the same story happened calle dthe CUSTOMER care and they this time told we cant do anything feom our end you will receive the IVR call just cancel the return request and then edit the address and apply for return of the item. I waited ine day for the IVR call no call. Again the same story repeated on 1st of December.
I am really pissed off with such a service from myntra, I and my family always do shopping from this site but this kind of service and harrassment is not expected from myntra. In this pandic time rs 100 is also so much valuable and you people have blocked my money and have given worst product and now playing with the CUSTOMER by updating wrong address from your end. I want my money back and will never ever recommend myntra to others nor I will be shopping from this ### site mostly I would like to say the CUSTOMER service people are the worst persons they hangup the calls when we try to explain the situations.
Please address this issue and get my money refunded.