Myntra.com Complaints & Reviews

Ordered two items on july 4, 2020 and the product is not yet delivered with no update on the delivery date. Even after contacting multiple times, a reason has not yet been given as to why the material is not being delivered or by when the material would be delivered. The payment for this is already done.

I returned a product on 24 july 2020 till today i did not get the refund after calling them so many times amount is 1299 please help me regarding this matter

I have already complained on app and requested a call. Yet no executive approched me. My complain is that i have ordered a h&m joggers order no. 114566672548677497003
This joggers was a size up so i requested an exchange later a myntra executive came and picked up the joggers from my house. After a week or so another executive came for delivery but he was requesting the jogger. Which was already submitted by me to your executive this guy who came for delivery returned the product to origin therefore all the delivery updates displayed on my app are now gone. I need updates about what is happening.

I placed an order around 7 pm on 10th august, 2020 for 2 products for an amount of ₹4298 using my sbi debit card. As i entered the cvv and placed the order i received the notification of "order not placed". I then received a message of ₹4298 being debited from my account. Not able to reach out to the myntra employees regarding this as well.

Hello i placed an order for philips olive green corded and cordless trimmer order id[protected]-6170703 and i received empty package there is no product in the package i contacted myntra about it they said we registered your complaint we'll update in 48 hours but there is their # service experience from myntra they postponed for 20 days and still they are saying 48 more hours complaint id - in[protected] i want my money refund now i can't bear this anymore

The service of myntra has been poor overall. I had ordered a product almost a month ago and is still not delivered due to which i had to face certain problems as my product didn't get delivered on time and i had to book another product in the same time period which was costly and took a lot of my time and also the customer care employees didn't talk to me properly and played me for around 25 days which really increased my tension level. As it was a raksha-bandhan gift i had to spend the same amount to make the delivery possible from some other retailer. It was really a bad experience.

I ordered a pair of shoes.. Successfully get the product but the size of shoes is not perfect so i returned the shoes... And returned also successfully done.. Now myntra says they successfully transferred my refund amount but the amount is not showing in my account i didn't get the money

Copy of the mail sent to myntra:
Hello,
I expected myntra to maintain a high standard of service provided to
Its customers and then this happened which has shattered all my faith
In myntra. After having been befooled daily for last 7 days by
Customer care executives over phone calls, i finally took pain to pen
It down here and over my social media accounts. It all started when on
The ill fated day of 23rd july 2020 i placed an order which turned out
To be a nightmare to me (Varanga women maroon embellished straight
Kurta for rs 879, order id 114737084951212869003, packet id
:[protected], tracking id: ml[protected], return id: [protected]). It was
Delivered on 1st august and when i returned home in evening, i was
Utterly shocked and disappointed to find that they had sent me a wrong
Item, it was from the same brand but a different kurti. I raised a
Return request the same day mentioning that i have received a wrong
Product. The courier guy finally picked it up on 3rd august after
Having checked that the item was in good condition and had all the
Tags and blah blah as required by team myntra for accepting an item
For returning. By evening i got a mail stating that my return request
Is put on hold, when i contacted the customer care guys they
Shamelessly replied that it has been put on hold as the product isn't
The product that was ordered and was supposed to reach me. I tried
Hard to convince them that the very reason for placing a return
Request was that i had received a different item and so they have
Received a different item. Everyday i followed up my case and wasted
My valuable half an hour just to get a false assurance that my matter
Is being looked into.

Well enough is enough. Now i ask you a few questions which you
Are legally bound to answer:

1. What kind of quality check you people have that a wrong item is sent?
2. If you have barcode scanning systems in place, cant your system
Identify now that the item that was sent isn't the one that was
Ordered. The item i returned had all its tags in place and so the item
I have returned now is the item that was actually sent to me!
3. How long does it take to solve such petty issues when you already
Have received the item in your warehouse by your courier partner?
4. The item i received was costlier by approx. 500 rs than what i had
Actually ordered. Normal people would have been really happy in
Receiving a costlier product by paying less though this amounts to
Cheating. Even i could have done the same, but i decided to be honest
And so i perished. Is this how you reward honest people?
5. What is the process of escalating a complaint in your company. When
I asked the customer care guy to let me talk to their supervisor, the
Guy replied after keeping my call for hold for 10 mins that the
Supervisor isn't comfortable right now to talk to myntra customers. Is
This how you people treat your customers? Wow, customers shouldn't
Have any comfort levels when they do business with you!
6. Why shouldn't i now take legal remedies against the mental
Harassment as well as financial losses incurred on account of having
Done shopping at you platform?

Through this mail i give you 24 hours to refund my money, failing this
I will be forced to sue you in a court of law and i will also share my
Nightmare with various social media platforms. Let other 140 crore
Indians know how risky it is to shop @myntra.
Let me remind you that this is something which wasn't expected from
Myntra and is totally unfair, unacceptable and against the industry
Standards.

Regards,
Shivansh and ankita

I ordered wahl men moser 1400 germany hair clipper on 6 august but they cancelled the order citing the technical issue on 9 august. The payment mode i used was myntra gift card now i cant buy that product from anywhere else as i cant get that money in my bank

I ordered two louis philippe trousers (1299 each) on 18 june 2020, on receiving it, i didn't find the fit perfect and had to return it.
When the delivery guy came, he checked all the tags first and then collected both the products. Now i was waiting for my refund, it was put on hold initially and then they declined my return request citing the products failed the quality check. How on earth is that pssible? As the delivery guy made sure the product was intact before collecting them and it is not possible that the products have failed the quality check. I think this is the new way myntra has chosen to dupe people, i want my money back as they have no authentic reason to deny my return request. I want my refund

I had ordered for 2 tshirts on myntra on cod basis. I subsequently cancelled one of the tshirts before delivery. A myntra delivery boy came for a delivery and refused to let me open the packet and see which tshirts were there in it. So i had to pay the full amount and accept the packet.in the packet was the tshirt which i had cancelled. I placed a request on myntra on 1 august to return the product and refund my amount. They told me that the issue would be resolved in 3 days. I did not hear anything from them till 3 august and then again called them. I was again told that the issue would be resolved in 3 days. I did not receive any communication from them again. So again, i called them on 9 aug and was again told to wait till 13 august and i would get a mail from them regarding the resolution.

It is quite evident that they do not want to resolve my issue

I ordered a lino perros black coloured bag from myntra on july 10 which was a cash on delivery order from my
Email id - [protected]@gmail.com. After i retured it, which was successfully processed from their end on july 16 (Photo attached) they didn't send me any emails regarding my bank details for the refund so on 23 july i myself took this initiative and sent them the details to which they replied that they had already refunded me the amount on my account no. Which i never provided to them. On futher observation i saw that they had put my debit card no.in place of account no. I called them 10 times but they are not responding properly. My question is how will i get the refund when my account no. Is wrong from their end. I provided them the correct details them why have they written my debit card no. As my account no.. Also if the money is not going anywhere then probably it will be reverting back to their account... I call the customer care but they are not responding correctly.

My order no. And other details are in the photos attached below. My question is how and where was i wrong, when will i receive the refund!!! Please help me to get my refund back.
My order no. Is[protected]-1847303

Hello team,

I placed an order on march 15th 2020 and order number#113616497641838660101 and the shirt ordered did not fit me. Hence i placed a return pick up

On march 24th and due to covid situation pick up was delayed from your end and delivery person was sent on aug1st the delivery person was rude and he returned the product without checking the product. The product has ag and it is in unused condition. Refer to the image attached which clearly displays the tag information and the condition of the product. I have been a regular customer of myntra i have never experienced such rude delivery person. Hence i escalated the issue to your team through app and no proper response yet. It is not far to reject a return inspite of returning the product with tag and unused condition.. Look into this issue with a fair detailed inquiry on the genuine return request.

Regards,
Shreyas

Hello team,

I placed an order on march 15th 2020 and order number#113616497641838660101 and the shirt ordered did not fit me. Hence i placed a return pick up

On march 24th and due to covid situation pick up was delayed from your end and delivery person was sent on aug1st the delivery person was rude and he returned the product without checking the product. The product has ag and it is in unused condition. Refer to the image attached which clearly displays the tag information and the condition of the product. I have been a regular customer of myntra i have never experienced such rude delivery person. Hence i escalated the issue to your team through app and no proper response yet. It is not far to reject a return inspite of returning the product with tag and unused condition.. Look into this issue with a fair detailed inquiry on the genuine return request.

Regards,
Shreyas

I have already paid for myntra for 2 products through gpay and it's showing amount is deducted. Myntra says my query is resolved but nothing is updated there on the site and also i am unable to see any refund status on website.

My name is clive its been 3 months 70 calls 3so called floor supervisors who cannot resolve my. Issue. I had lost my device witha myntra acc a which had a i have a credit of 3200 on my acc on clive. [protected]@gmail.com which apparently is locked i wanted them to unlock so i can use my credit on. I had been advised to open another acc clive. [protected]@gmail.com with the no [protected]. I was advised to send my id proff to your regitered email address. I have received a notification that my issue has been resolved. When i check my current acc now status is locked why???. When i call back your agents at your call are intentionally disconnecting my call and not calling back even though i have been polite. Are you guys running a scam why have to go through this being a elite customer.
I will be posting this and tweeting this issue.70 times i have called which is ridiculous for no fault of my own.

To whom it may concern,

I’ve placed an order on july 12’2020 and the product got delivered damaged and small in size. I’ve requested a return or exchange atleast 6 times through myntra app however the tickets were closed without any resolution. I’ve called more than 10 times and always agent assure that they are working on my case and will get back but that never happened. No one came for a return pick up and myntra app claims that item has been returned to the origin and refund processed however that’s totally incorrect. I’m getting email that we are closing your case because we delivered the product in a good condition and no further action will be taken. I’m sick and tired of following up as customer care is pathetic and irresponsible.

Registered mobile number
[protected]

Its been two months, i haven't received the money for a product that i cancelled on 18th june 2020

Contacted them more than 100 times, raised so many complaints and queries every time they gave me bank reference numbers and asked me to contact my bank for further assistance.

But the point is, in the order there were two products of amount 199 that i cancelled but i got refund for only one of them and in the bank reference numbers there was only one reference number with amount 199... Instead of two... Pls check with this matter, the product for which i haven't received the refund is disrupt women black t shirt

Registered mobile number
[protected]

Its been two months, i haven't received the money for a product that i cancelled on 18th june 2020

Contacted them more than 100 times, raised so many complaints and queries every time they gave me bank reference numbers and asked me to contact my bank for further assistance.

But the point is, in the order there were two products of amount 199 that i cancelled but i got refund for only one of them and in the bank reference numbers there was only one reference number with amount 199... Instead of two... Pls check with this matter, the product for which i haven't received the refund is disrupt women black t shirt

I have placed an order of rs 3363 on 23/07/2020 for which an amount of rs 2193 was issued but still amount was not credited into my account