Myntra.com Complaints & Reviews

I have self shipped two separate shipments on august 26, 2020 and september 1, 2020 through dtdc courier service bangalore.

1. Order number:[protected]-7839403 sent on september 1st
2. Order number:[protected], 114608164188861801201, 114571102582681369303, and 114217482056738567001 sent on august 26th.

Dtdc courier service tried 3 (Three) times to delivery the above shipments to the myntra warehouse. However, no body from the myntra warehouse are accepting the delivery.

I’ve spoken and raised several complaints to myntra customer care executives on myntra.com. However, they have been postponing to answer resolve my problem.

I’ve purchased more than a lac of myntra products and an icon member.

Instead of making a valuable customer comfortable you are simply giving trouble by not accepting the self shipped products.

Please try to understand that despite pandemic, i’ve self shipped the products and kindly accept the products,

I’ve attached the dtdc tracking sheet for your reference wherein the myntra warehouse people have declined to accept the delivery.

I have still not received the products that i’ve asked to courier from the dtdc warehouse. Once i receive kindly arrange for a pickup from my place.

Thanks,
Seema

Very very bad service
I am order a dress, at first myntra delivered a wrong product, after that when i am replace request, the delivery executive toll me that product code not match you have to complain,. After that i am call customer service and complain about that, at 1st they tell me that within 16th sep your issue resolved, but within 16th it can not again when i am contact it they tell me upto 48hr, after 48hr they ask me to send product image i am send it again they tell 48hr, after 48hr i am again contact them but they tell upto 24hr, after that 24hr allready passed but did not response me anything, whit is this i can’t understand it, very very bad service, i am uplode here the scree shot of that.

Dear sir / madam,

I am writing to you to raise an issue about: grooming accessories i ordered on myntra.com

The issue that i have experienced was: i ordered a philips men grey 13-in -1 hair clipper face and body multigroomer trimmer for rs 3779 and it was delivered to me on 14-sep-2020. The outer box of the product was torn, opened and the seal was broken. It has been opened and used. Also the warranty listed on the product page is of 5 years but on the product delivered it's showing as 2 years.

It occurred on: 14/09/2020

I called and complaint them to take back their product and refund my entire amount. Myntra should also apologize for the inconvenience caused. I also have video recordings with me as an evidence. Please resolve my matter at the earliest.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Respected sir, i have purchased wahl men home corded hair cut clipper on myntra online site on 9 th september 2020. I got the delivery of this machine on 16 september 2020. But when i took the machine for my use i notice that the machine was not working. It might have some technical issue. When we complained about this to myntra.com but they replied that they were not responsible for this product and they also replied that they will not return money in any condition.

I have received the partial product which i have order on 3 september from melange by lifestyle grey printed kurta with sharara. As due to the pandemic situation for safety measures we have opened the parcel after 3 days and as soon after that we are trying to contact the customer they are not providing any valid resolution towards the concern neither getting it exchanged. There is nothing wrong from our side we have paid you the full amount while ordering. How can we keep the partial product with the fully paid order. The customer care is very rude.

I have purchased a jeans for 670 got totally different material and fitting than shown on myntra site. Returned on the same day as received. And got 571 rs as refund.

They charge 99 rs for handling and shipping charges from customers!!!...

And still they are claiming "try and buy"
Should also write "at your own cost"
Beware before buying anything from myntra

I tried to order through myntra on 09/09/2020 amounting ₹1695 where order was not placed but amount got debited. I contacted myntra they said amount was not received but i have all the reference number and confirmed through bank. They are refusing that amount has not been received by them due to payment gateway failure. Please help

Hey myntra, i am subhadra. I added the product in bag and after 1 hour it was out of stock..
I really want this dress for a very big occasion in my family.
Please myntra restock it. Please i beg u please restock it...

Product code[protected]
Size - s
Brand - libas
Product name - libas women maroon and white embroidered kurta set.

Order no:[protected]-6848703. I have ordered monrow women brown solid sandals. I did not like the quality of the product so raised a return request. After collecting the product myntra has put my request on hold claiming that it is used. I have requested them multiple times to share images of the products, to show me why they think it is used. Everytime they just say we apologize, we have have raised an issue but no one has ever looked into it and gave me proofs for the same. Later they just reject it and send it back. I have contacted the customer care multiple times but they are least bothered, they just repeat the order status again and again without listening to me. Myntra has closed my compliant and it doesnt even show an option to reopen the issue or raise a new one. Myntra has cheated me.
I have attached images of the product, my query and their repsonse. Does it look used?

I did a transaction on 30th august while doing that transaction money got debited from my account but merchant (Myntra in this case) claim that they haven't recieved the amount. This was done through google pay. After multiple follow ups from my bank and google pay team they have confirmed that payment has been credited to myntra bank and they shared the trasnaction id as well as myntra bank details where amount has been credited. I did check with myntra but they are refusing that they haven't received the amount.

I file charge back against the amount but icici bank has confirmed that the beneficiary bank (Myntra bank) has confirmed that they have received the amount and they can refund me the money but there cs team is not responding and when i am writing them they don't even care to reply they just close the thread without replying to that.

Please help here as i did transaction of inr 3474 and bank has confirmed that their beneficiary bank (Myntra) has confirmed that they have received the amount but their customer team is not giving any update and its been 23 days now i am struggling to get my money back.

I received a wrong product from myntra. I ordered a jeans and received a small size t-shirt... I raised a complaint and myntra team said there is nothing they can do since their backend shows right product was delivered

This is to state that i am facing a lot of harassment in returning and exchanging my order via myntra.
There has been 3 instances wherein i have faced this problem.

1) order no[protected]-9138401

This was an exchange request where no exchange or return has been done till date, nor did i get any refund.

2) order no[protected]-6219603

This was an exchange request where the delivery person rejected to take the exchange stating his order no is not tallying with my item.

3) order no[protected]-7504703

This was a return request where the request was rejected stating quality issues and item was returned back to me. But the item is intact with all packages n tags.

I have paid for my shopping through my bank debit card and due to some reason I have returned some products and refund received in my Myntra credit instead of bank account.
One month back I got email from Myntra regarding extension of expiry date of my refunded amount. It is extended from 11 sept to 10 dec 2020. But when I checked in Myntra credit balance it shows 0. And in history it shows expired my refunded amount on 11 sept.

How can any online Shopping company like Myntra or Flipkart can cheats with their customers.

They don't have any right to decide expiry date of customers own refunded money. Actually in my case there is not actually expired amount and it is extended as per email from Myntra updates.

When I called customer service they said just same thing your credit amount has expired. This is like it is not our money it is gift card or voucher by Myntra. Such a fraud by a reputed company like Myntra.
Customer care service of Myntra is now pathetic.
They are not understanding issue properly.

Myntra.com has not refunded my money after over two months of repeatedly calling and emailing them. Every time they make the same excuse about my bank account details being incorrect, while i am sure that that's not the case. I know why that happens: they are excepting a 14 digit bank account number while the bank that i am registered with uses a 16 digit number (Which also happens to be the international standard). Telling them about it and receiving their admittance of this error hasn't done any good either. Their system is so poorly designed that every employee seems to completely unaware of any complaint that a customer has and calling their helpline is straight up nightmare, forcing you to listen and speak the same things you already done dozens of times without any result.

They have lied to me so many times about my bank details having been updated successfully that i just cannot trust anything that comes out the mouths of the their helpline employees. After about 20 phone calls (Some of which they simply hung up when they got too bored) and over 10 emails, they have done nothing but repeat the generic phrases they tell everyone and now their calls seem so useless that i might as well have been talking to a wall all that time.

I have tried to speak with their supervisors but myntra, trying to keep up with its tradition, lied there too. Three times they told to wait for 24 hours during which i was supposed to receive a call from them, but they never kept their promise.

There is no way to give any feedback about their service: they have blocked their support email ([protected]@myntra.com), initially there only automated responses to any issue you raise on their website, then they simply paste one of their pre-written responses without reading the issue (From the wording of my issues and their responses to that, i am sure they don't read the issues), they have even applied a 250 characters limit in the text box that we get when we try to reopen an issue so that we don't bother them too much.

I understand that most people don't have a problem with their refund process because every detail they give them is exactly what myntra needs but as soon as their refund system encounters a single unexpected variable, it becomes completely useless. Such a small problem must have been solved pretty easily but judging by their responses up to now, i think they just throw these unexpected requests into the trash, never to be looked at again, rather than trying to solve it. Still a pretty small number, so myntra lives on!

I have used other shopping websites too and i've never had to deal with so much incompetence to make me wonder if this entire website is being run by two money-straved frauds. This level of carelessness and unethical behavior is not something that i was expecting such a big name.

Myntra confirmed that they have initiated my refund amount of 844/-rs on 11th August which i can not find credited to my account.

They have provided me with the reference number :[protected]

Kindly help me with this refund amount crediting to my account

Myntra sent me old pair of loafers, which results in tearing apart of the sole within an hour after i wear it, and the whole inside rexsin material came out on my feet in a powdered form, if you are really concerned about your customers then please take their reviews and register it. Have tried to put my review on mytra and the site is now not even allowing it to upload. This is really disappointing on the part of such a huge organisation which doesn't even look after the problems of their customer. If i am paying for quality then i should get it too, not the old stock is to be delivered without any check. Moreover problem is not resolved yet as i wasted 1900 for rotten shoes from mytra of ginger brand. Exchange or repair facility should be given if you really hope people buy footwears from myntra in future..

I wishlisted one of the product in myntra and it went out of stock within 1 day... I want the product named - roadster-fast-and-furious-women-blue-skinny-fit-mid-rise-mildly-distressed-jeans...⇄ I want size 28 of the product as soon as possible.

Had ordered Dorothy tops and had received it on 18th September 2020 and the same day had returned it with all tags intact.

Order number[protected]-9612901

But Myntra has put the refund

Highly disappointed Highly Unprofessional

Refund my money now

Hey, i am facing a problem on myntra - i can't view my order history, and additionally, i can't cancel or return my orders. I have tried logging in if and out several times and have even tried to open myntra through google chrome instead of the app, as was suggested by a myntra correspondent on the phone. Can anyone please help me? Thanks a lot. I swear i'll never use myntra again. Have already deleted the app.

Dear Sir/madam,
I have ordered this "JET BLACK INCOLOR WATERPROOF GEL EYELINER" few days back but today I have received the product in used form.You would appreciate that already 7 days have passed since I ordered the product and still I haven't been able to use the product as required at my end.Hence, I would request you to kindly attend to my complaint urgently and provide me with replaced product at the earliest. I have kept the product in the same form as they were received. The same can be checked by your person while picking up the product from my place for return.
Please note my order details as follows for your kind reference:
Date of order: 11th Sep 2020
Order no.:[protected]-8910501
Name: Shona Shinde
Item: JET BLACK INCOLOR WATERPROOF GEL EYELINER
Total price: rupees-265.00
Date of delivery:18th Sep 2020
Thanking you in expectation that my complaint will be resolved soon.