Myntra.com Complaints & Reviews

I ordered a pair of shoes.. Successfully get the product but the size of shoes is not perfect so i returned the shoes... And returned also successfully done.. Now myntra says they successfully transferred my refund amount but the amount is not showing in my account i didn't get the money

Copy of the mail sent to myntra:
Hello,
I expected myntra to maintain a high standard of service provided to
Its customers and then this happened which has shattered all my faith
In myntra. After having been befooled daily for last 7 days by
Customer care executives over phone calls, i finally took pain to pen
It down here and over my social media accounts. It all started when on
The ill fated day of 23rd july 2020 i placed an order which turned out
To be a nightmare to me (Varanga women maroon embellished straight
Kurta for rs 879, order id 114737084951212869003, packet id
:[protected], tracking id: ml[protected], return id: [protected]). It was
Delivered on 1st august and when i returned home in evening, i was
Utterly shocked and disappointed to find that they had sent me a wrong
Item, it was from the same brand but a different kurti. I raised a
Return request the same day mentioning that i have received a wrong
Product. The courier guy finally picked it up on 3rd august after
Having checked that the item was in good condition and had all the
Tags and blah blah as required by team myntra for accepting an item
For returning. By evening i got a mail stating that my return request
Is put on hold, when i contacted the customer care guys they
Shamelessly replied that it has been put on hold as the product isn't
The product that was ordered and was supposed to reach me. I tried
Hard to convince them that the very reason for placing a return
Request was that i had received a different item and so they have
Received a different item. Everyday i followed up my case and wasted
My valuable half an hour just to get a false assurance that my matter
Is being looked into.

Well enough is enough. Now i ask you a few questions which you
Are legally bound to answer:

1. What kind of quality check you people have that a wrong item is sent?
2. If you have barcode scanning systems in place, cant your system
Identify now that the item that was sent isn't the one that was
Ordered. The item i returned had all its tags in place and so the item
I have returned now is the item that was actually sent to me!
3. How long does it take to solve such petty issues when you already
Have received the item in your warehouse by your courier partner?
4. The item i received was costlier by approx. 500 rs than what i had
Actually ordered. Normal people would have been really happy in
Receiving a costlier product by paying less though this amounts to
Cheating. Even i could have done the same, but i decided to be honest
And so i perished. Is this how you reward honest people?
5. What is the process of escalating a complaint in your company. When
I asked the customer care guy to let me talk to their supervisor, the
Guy replied after keeping my call for hold for 10 mins that the
Supervisor isn't comfortable right now to talk to myntra customers. Is
This how you people treat your customers? Wow, customers shouldn't
Have any comfort levels when they do business with you!
6. Why shouldn't i now take legal remedies against the mental
Harassment as well as financial losses incurred on account of having
Done shopping at you platform?

Through this mail i give you 24 hours to refund my money, failing this
I will be forced to sue you in a court of law and i will also share my
Nightmare with various social media platforms. Let other 140 crore
Indians know how risky it is to shop @myntra.
Let me remind you that this is something which wasn't expected from
Myntra and is totally unfair, unacceptable and against the industry
Standards.

Regards,
Shivansh and ankita

I ordered wahl men moser 1400 germany hair clipper on 6 august but they cancelled the order citing the technical issue on 9 august. The payment mode i used was myntra gift card now i cant buy that product from anywhere else as i cant get that money in my bank

I ordered two louis philippe trousers (1299 each) on 18 june 2020, on receiving it, i didn't find the fit perfect and had to return it.
When the delivery guy came, he checked all the tags first and then collected both the products. Now i was waiting for my refund, it was put on hold initially and then they declined my return request citing the products failed the quality check. How on earth is that pssible? As the delivery guy made sure the product was intact before collecting them and it is not possible that the products have failed the quality check. I think this is the new way myntra has chosen to dupe people, i want my money back as they have no authentic reason to deny my return request. I want my refund

I had ordered for 2 tshirts on myntra on cod basis. I subsequently cancelled one of the tshirts before delivery. A myntra delivery boy came for a delivery and refused to let me open the packet and see which tshirts were there in it. So i had to pay the full amount and accept the packet.in the packet was the tshirt which i had cancelled. I placed a request on myntra on 1 august to return the product and refund my amount. They told me that the issue would be resolved in 3 days. I did not hear anything from them till 3 august and then again called them. I was again told that the issue would be resolved in 3 days. I did not receive any communication from them again. So again, i called them on 9 aug and was again told to wait till 13 august and i would get a mail from them regarding the resolution.

It is quite evident that they do not want to resolve my issue

I ordered a lino perros black coloured bag from myntra on july 10 which was a cash on delivery order from my
Email id - [protected]@gmail.com. After i retured it, which was successfully processed from their end on july 16 (Photo attached) they didn't send me any emails regarding my bank details for the refund so on 23 july i myself took this initiative and sent them the details to which they replied that they had already refunded me the amount on my account no. Which i never provided to them. On futher observation i saw that they had put my debit card no.in place of account no. I called them 10 times but they are not responding properly. My question is how will i get the refund when my account no. Is wrong from their end. I provided them the correct details them why have they written my debit card no. As my account no.. Also if the money is not going anywhere then probably it will be reverting back to their account... I call the customer care but they are not responding correctly.

My order no. And other details are in the photos attached below. My question is how and where was i wrong, when will i receive the refund!!! Please help me to get my refund back.
My order no. Is[protected]-1847303

Hello team,

I placed an order on march 15th 2020 and order number#113616497641838660101 and the shirt ordered did not fit me. Hence i placed a return pick up

On march 24th and due to covid situation pick up was delayed from your end and delivery person was sent on aug1st the delivery person was rude and he returned the product without checking the product. The product has ag and it is in unused condition. Refer to the image attached which clearly displays the tag information and the condition of the product. I have been a regular customer of myntra i have never experienced such rude delivery person. Hence i escalated the issue to your team through app and no proper response yet. It is not far to reject a return inspite of returning the product with tag and unused condition.. Look into this issue with a fair detailed inquiry on the genuine return request.

Regards,
Shreyas

Hello team,

I placed an order on march 15th 2020 and order number#113616497641838660101 and the shirt ordered did not fit me. Hence i placed a return pick up

On march 24th and due to covid situation pick up was delayed from your end and delivery person was sent on aug1st the delivery person was rude and he returned the product without checking the product. The product has ag and it is in unused condition. Refer to the image attached which clearly displays the tag information and the condition of the product. I have been a regular customer of myntra i have never experienced such rude delivery person. Hence i escalated the issue to your team through app and no proper response yet. It is not far to reject a return inspite of returning the product with tag and unused condition.. Look into this issue with a fair detailed inquiry on the genuine return request.

Regards,
Shreyas

I have already paid for myntra for 2 products through gpay and it's showing amount is deducted. Myntra says my query is resolved but nothing is updated there on the site and also i am unable to see any refund status on website.

My name is clive its been 3 months 70 calls 3so called floor supervisors who cannot resolve my. Issue. I had lost my device witha myntra acc a which had a i have a credit of 3200 on my acc on clive. [protected]@gmail.com which apparently is locked i wanted them to unlock so i can use my credit on. I had been advised to open another acc clive. [protected]@gmail.com with the no [protected]. I was advised to send my id proff to your regitered email address. I have received a notification that my issue has been resolved. When i check my current acc now status is locked why???. When i call back your agents at your call are intentionally disconnecting my call and not calling back even though i have been polite. Are you guys running a scam why have to go through this being a elite customer.
I will be posting this and tweeting this issue.70 times i have called which is ridiculous for no fault of my own.

To whom it may concern,

I’ve placed an order on july 12’2020 and the product got delivered damaged and small in size. I’ve requested a return or exchange atleast 6 times through myntra app however the tickets were closed without any resolution. I’ve called more than 10 times and always agent assure that they are working on my case and will get back but that never happened. No one came for a return pick up and myntra app claims that item has been returned to the origin and refund processed however that’s totally incorrect. I’m getting email that we are closing your case because we delivered the product in a good condition and no further action will be taken. I’m sick and tired of following up as customer care is pathetic and irresponsible.

Registered mobile number
[protected]

Its been two months, i haven't received the money for a product that i cancelled on 18th june 2020

Contacted them more than 100 times, raised so many complaints and queries every time they gave me bank reference numbers and asked me to contact my bank for further assistance.

But the point is, in the order there were two products of amount 199 that i cancelled but i got refund for only one of them and in the bank reference numbers there was only one reference number with amount 199... Instead of two... Pls check with this matter, the product for which i haven't received the refund is disrupt women black t shirt

Registered mobile number
[protected]

Its been two months, i haven't received the money for a product that i cancelled on 18th june 2020

Contacted them more than 100 times, raised so many complaints and queries every time they gave me bank reference numbers and asked me to contact my bank for further assistance.

But the point is, in the order there were two products of amount 199 that i cancelled but i got refund for only one of them and in the bank reference numbers there was only one reference number with amount 199... Instead of two... Pls check with this matter, the product for which i haven't received the refund is disrupt women black t shirt

I have placed an order of rs 3363 on 23/07/2020 for which an amount of rs 2193 was issued but still amount was not credited into my account

Sir or mam

I have buy mujari (Shoes) from myntra.com whois shoes i saw on the website thay send different shoes to me than i have done return requests from website i have send shoes return for my refund but thare is saying me your product is ussage and it failed in quality check sir plz help me.

I have ordered three items total of 2057 inr on 17th of july and i have done my payment through google pay but the delivery address was wrong so i have cancelled my order on 18th of july. I haven't recieved any message or email from myntra side about getting my refund is initiated and have not received my money. I talked to them about this issue they told me to wait for 10 days but still i didn't get my refundable amount. Again i called them they told me to contact to google pay team they suggested me to claim proof from myntra because there is no transaction from their side. Then i again called to myntra care they told me to wait for the bank reference number they're gonna provide so that i can talk to my bank support team. I contacted to my bank support team than they replied there is no credited transaction in my account and suggested me to talk to my myntra again. Today i talked to myntra care again and they said we don't any complaint regarding this. But i have proof they i've paid them they are responsible for my refund.
Please help me to getting my refund.
Because sender who sents the money have option to file a dispute if the beneficiary didn't receive his/her money. Please help me with this issue my order id is : 114687006719682867003
And i am attaching my payment screenshot, my bank care response and order details with you.
Thankyou and regards,
Nancy rani.

Myantra return issue
I ordered a product which shows 30 days return available
However while returning it shows that "return pickup is not available for my pincode"
So they want me to personally courier it to their office at andheri location
My concern is if product is returnable for 30 days why myantra not taking responsibility to arranging return pickup
And why should i take the pain of sending it them personally

I have ordered three items total of 2057 inr on 17th of july and i have done my payment through google pay but the delivery address was wrong so i have cancelled my order on 18th of july. I haven't recieved any message or email from myntra side about getting my refund is initiated amd have not received my money. I talked to them about they told me to wait for 10 days but still i didn't get my refundable amount. Again i called them they told me to contact to google pay team they also suggest me to claim proof from myntra because there is no transaction from their side. Then i again called to myntra care tehy told me wait for the bank reference number they're gonna provide so that i can talk to my bank support team. I contacted to my bank support team they claimed there is no credited transaction in my account and suggested me to talk to my myntra again. Today i talked to myntra care again and they said we don't any complaint regarding this. But i have proof they i paid them they are responsible for my money.
Please help me to getting my refund.
Because sender who sents the money have option to file a dispute if the beneficiary didn't receive his/her money. Please help me with this issue my order id is : 114687006719682867003
And i am attaching my payment screenshot, my bank care response and order details with you.
Thankyou and regards,
Nancy rani.

I am writing this email with heart full of disappointment and sadness. Ira been close to a month and my complain is not resolved yet and and above all your poor customer service, not poor very poor customer service department.

Now the delivery boy came to pick but he refused as the brand was not there in the body of necklace. The necklace came with a price tag, warrenty card, bill and myntra tag they brand name was never there on the body of product (And it's not the first necklace i jave ordered from myntra i jave atleat 5 necklace from myntra and none of them has brand name engraved in the body. So tell me why the pickup boy has refused to take the product back.

I ordered this necklace from myntra for my weeding i have mentioned it 1000 times andt weeding is in 5 days what is the point to harrasing me in the critical situation.?? Such a unexpected behaviour of myntra team.

I had returned the product because the fit isn't good.. I tried it only once and they say it is smelling my body spray on it. But when they returned, i couldn't truly sense it.. Please do accept the return and initiate the refund since the product worth 2600 rs.