Myntra.com Complaints & Reviews

I have placed an order of rs 3363 on 23/07/2020 for which an amount of rs 2193 was issued but still amount was not credited into my account

Sir or mam

I have buy mujari (Shoes) from myntra.com whois shoes i saw on the website thay send different shoes to me than i have done return requests from website i have send shoes return for my refund but thare is saying me your product is ussage and it failed in quality check sir plz help me.

I have ordered three items total of 2057 inr on 17th of july and i have done my payment through google pay but the delivery address was wrong so i have cancelled my order on 18th of july. I haven't recieved any message or email from myntra side about getting my refund is initiated and have not received my money. I talked to them about this issue they told me to wait for 10 days but still i didn't get my refundable amount. Again i called them they told me to contact to google pay team they suggested me to claim proof from myntra because there is no transaction from their side. Then i again called to myntra care they told me to wait for the bank reference number they're gonna provide so that i can talk to my bank support team. I contacted to my bank support team than they replied there is no credited transaction in my account and suggested me to talk to my myntra again. Today i talked to myntra care again and they said we don't any complaint regarding this. But i have proof they i've paid them they are responsible for my refund.
Please help me to getting my refund.
Because sender who sents the money have option to file a dispute if the beneficiary didn't receive his/her money. Please help me with this issue my order id is : 114687006719682867003
And i am attaching my payment screenshot, my bank care response and order details with you.
Thankyou and regards,
Nancy rani.

Myantra return issue
I ordered a product which shows 30 days return available
However while returning it shows that "return pickup is not available for my pincode"
So they want me to personally courier it to their office at andheri location
My concern is if product is returnable for 30 days why myantra not taking responsibility to arranging return pickup
And why should i take the pain of sending it them personally

I have ordered three items total of 2057 inr on 17th of july and i have done my payment through google pay but the delivery address was wrong so i have cancelled my order on 18th of july. I haven't recieved any message or email from myntra side about getting my refund is initiated amd have not received my money. I talked to them about they told me to wait for 10 days but still i didn't get my refundable amount. Again i called them they told me to contact to google pay team they also suggest me to claim proof from myntra because there is no transaction from their side. Then i again called to myntra care tehy told me wait for the bank reference number they're gonna provide so that i can talk to my bank support team. I contacted to my bank support team they claimed there is no credited transaction in my account and suggested me to talk to my myntra again. Today i talked to myntra care again and they said we don't any complaint regarding this. But i have proof they i paid them they are responsible for my money.
Please help me to getting my refund.
Because sender who sents the money have option to file a dispute if the beneficiary didn't receive his/her money. Please help me with this issue my order id is : 114687006719682867003
And i am attaching my payment screenshot, my bank care response and order details with you.
Thankyou and regards,
Nancy rani.

I am writing this email with heart full of disappointment and sadness. Ira been close to a month and my complain is not resolved yet and and above all your poor customer service, not poor very poor customer service department.

Now the delivery boy came to pick but he refused as the brand was not there in the body of necklace. The necklace came with a price tag, warrenty card, bill and myntra tag they brand name was never there on the body of product (And it's not the first necklace i jave ordered from myntra i jave atleat 5 necklace from myntra and none of them has brand name engraved in the body. So tell me why the pickup boy has refused to take the product back.

I ordered this necklace from myntra for my weeding i have mentioned it 1000 times andt weeding is in 5 days what is the point to harrasing me in the critical situation.?? Such a unexpected behaviour of myntra team.

I had returned the product because the fit isn't good.. I tried it only once and they say it is smelling my body spray on it. But when they returned, i couldn't truly sense it.. Please do accept the return and initiate the refund since the product worth 2600 rs.

I had called upto myntra customer care for deleting my moms myntra account because she was using my mobile number in her account so i was unable to update my mobile number in my myntra account. I had called up myntra customer care and asked them to delete my moms account. What happened was interesting they locked and kinda deleted my account i have no idea if it is deleted or not, right now it shows your account is locked. Now my account which is having myntra balance over thousand change is locked and my mother new account is running smoothly. I m a regular customer of myntra and i have got many previllages in ghat account including my myntra balance. I have tried calling customer care so many times and each they they would be like “yes sir you issue will be resolved within 48hours” im fed up of this. That too it takes a lifetime to get connected to the officials over there in cutomer care and now due to covid 19 they come with a reason that there are no staff so cant call them or email them. What else then they expect me to do. They cant give me the balance also and now besides promising me to retrieve my account they are not showing any kinda interest in that too. I somehow want my account back. Atleast consider the fact that im a regular customer of myntra

It's very shameful for myntra that they show buy one get 1 or buy one get 2 or even buy one get 3 free offer, but there's no way I can avail the offer if I add 2 products they charge for two products.

Govt should take strict actions against such false information

I had requested for de-activation of my account 0n 30 jul 20 due to their continuous harrasment, delays in deliveries of products. bt i did not take cognizance of credits and other coupon which got trapped in it and also there a complaint registered with consumer forum for which i am unable to provide details like date, order id. even the case manager had suggested that re activation is possible later .all iam asking is to reactivate so that i could gain access to details od order and try to use credits and coupons,

Order placed on 24th july delivered on 1st aug

We did not like the final product. When we tried to return it on mobile app, there was no option for return/refund on mobile app. When talked with customer care, got this response "since you had used point system and agreed to a pop up, so return option will not come". I talked to customer care multiple times but always same answer. Point system is a reward, not a forced system. It never happens that using point system and a pop up, return option will not be visible.

I want to return and get refund. I want that return option should be visible on app.

I had ordered a tshirt and exchanged it due to sizing issues. The product that i received in exchange was a totally different product. Now the delivery person wouldn't accept the return because the product did not match the description. I filed a complaint with myntra support and they assured me that the product would be picked up this time. Delivery guy arrives and the same declining of product pickup.

There was a return on my purchase with Myntra bearing Order no.[protected]-2669203 dated July 14, 2020. I have not yet received my refund which the customer service department claims was initiated on July 23, 2020 and I was asked to wait till Aug 02, 2020. However, I haven’t received the same on my bank account. When any banking transaction is processed, there is a reference ID of the same which is immediately generated. Today as on Aug 05, 2020, the customer service executives couldn’t provide me with that Reference ID associated with the refund credit. It will take them around 12 more days till Aug 17, 2020 to provide me the same. I am certain that the amount had never been processed after the return and the customer service end is just fooling me around for the last 2 weeks. Even a request to get across to a senior supervisor could not be processed from their end. This is utterly disappointing and unexpected of an e-commerce platform like Myntra, while the other service providers are upto the mark and efficiently assisting the customers with honesty. I want my refund to be made within the next business day and a supervisor to connect with me within the same time.

I ordered two shoes one of mast and harbour and another one of kook and keech. But at the time of delivery i recieved only one (Mast and harbour). The kook and keech women's navy blue color blocked sneeker was missing.. Order no. 9473103... Since then i have been continuously calling but i don't recive any update...
Don't trust myntra it is a fake company

I have ordered a saree from myntra. And I didn't like the quality of the product and asked for the return the same day. Next day (1august) the return was picked and I got a message regarding the return that it failed the quality check saying that the price tag was missing. But when I have received the product there was mantra invoice and the brand tag in the plastic cover and I didn't altered with it. When I took this matter to the customer care they told me to wait till 10th of August . The return process is taking too long and there answers are not up to my satisfaction.

I had ordered multiple products from myntra on 17th july. The order was broken into several deliveries. On 23rd july, i received a package with a top that i had ordered. Upon checking the myntra app, it showed that 2 tops had been delivered together. I raised a concern that i had received only 1 top and not 2.
I have received several calls from myntra (As i have been writing on twitter and facebook) since 4th aug that as the item was shipped from their end, nothing can be done. I have written 3 emails to the ceo (Amar nagaram) at email id – amar. [protected]@myntra.com however, haven’t received any acknowledgment from his office, leave aside a reply. I connected with manohar kamath (Cxo and chief myntra fashion) on linkedin and wrote to him, however, no reply or acknowledgement received so far.
My concern is that it is their validation process versus my word. It is a physical item which i have not received and not a feeling that there is scope for grey area. Either the item is received or not and i have not received it. Period.
In the same order, they had delivered a wrong item – pants instead of top, for which also i had to raise a complaint and get it resolved (This also took multiple follow-ups). When a wrong item can be delivered, why can an item which is not delivered get marked as delivered?
I can let it go as the amount is only rs778.99, but if i do that then i am not being honest. I can think of it as charity, but i would rather give it to a needy person and not to a dishonest business.

I have been duped twice by myntra. First time, i ordered 3000+ worth suit from their qebsote from their esteem vendor chhabra555, the product recieved was of very poor quality and i tried to raise a return but the delivery person did not mark it delivered for many days and when i tried to raise return, site said it has 3 days return policy for this vendor/product. Now they hqve started this otp # to dupe us further. Last week on 27th july i recieved call that provide otp and then we will deliver your product. Once we provided otp they did not deliver th3 product only. My building complex has mygate app installed which logs every entry of outsiders digitally. I told myntra people that i can send you log there is no entry from delivery person, there is no signature. But they are not willimg to help. Worst customer care support. I am never buying from myntra again.

Out of eight, i received six products and after filing a complaint on 26 june, i received the approval of refund but now when i call their customer care executives they reply differently "you will get it within 24 hours or it's still under investigation or out seniors will send you an email within 24 hours". Being a regular customer, i didn't expect this from myntra.

I bought one top and palazzo set from myntra but received only top. They have been delaying the process of return pick up for last 6 days and i am chasing them. I want my item to be returned and refunded.

They have not called me or anything and I didn't received anything but it's showing order delivered what kind of behaviour is this I have prepaid it...