Myntra.com Complaints & Reviews

I have placed my order on jun1 and expected delivery date provided is Jun 9. Today day is June 20 yet I haven’t received that order.when I requested they say only option we can cancel the order when the delivery person comes.

They say there is no other option of cancelling, we need to wait and keep waiting for the delivery person just to come till door step

I have purchased a dress of Rs 2200 because of size issue I wanted to return this but your Customer care said as I have earned some points I am not able to return .It's very pathetic excuses which you have made .I am ready to pay extra to return or to cancel those points as it is waste for me .Not happy with the services .not going to shop anymore after this also will suggest everyone in my circle not to purchase from this app.

I Purchased these shoes from mantra bad when I purchased the shoes the had the option to get the product retired and exchanged with in the time period of 30 days and when I am testing to return the product I have been told that because I reesemed some points I would not be vale to return the shoes and when I. Baking to take back the points as i dont wants it they are refusing for the same. Kindly help with the matter.

Regards
Pawan K Anthony
[protected]

I had made a purchase of 4 products in myntra app on 29-May-2018 and delivery was done for 3 of the products. The 4'th product was to be delivered on 9'th but has not been delivered till date (19-June). I had preferred a complaint with their customer service on 13-June and they had recommended they will need 72 hours. Subsequent to 72 hours, I reached out to them again and they indicated that they need 24 more hours, so even that I obliged, and then reached out to them again on 18'th of june and still they dont have a track of the package. I again reached out to them on 19'th and they indicated they wanted 24 more hours to track and trace. Seems like their entire Supply chain mechanism from track and track is totally broken down or their folks dont make any updates on the system and no one has a clue or no one is bothered. I dont know if i will receive my package but i intend to let the delivery guy know that i will not need the package "incase they detect where the package is". Atrocious customer service.

I haven't recieved my refund of Rs.851 which should be credited to my account till 4th june 2019, as i returned the product 25 days ago and cancelled my exchange order. According to Mytyra policy refund should be transferred between 7-10 days. And when i contacted Mynyra customer care they gave me this refrence no.[protected] and told me to contact my bank support team and complaint on the basis of above refrence no. But my bank is unable to track any transaction as the Refrence no.provided to me is incorrect. And when i contacted myntra customer care again they repeatedly sending same refrence no. and telling me to contact my bank support and saying that they can't help in this issue. And thats how they treat their valuable customers and its has caused me a lot of trouble as regularly i have to talk to customer care for my refund and in return they don't do anything to solve my issue.I want my money back as soon as possible but myntra customer support is not helping in this. My order no. is[protected]-6714201.

Myntra hasn't refunded back my money for returns for the order no mentioned below, and have rec'd complaint no below, this all amounts to about 15000 rs. IN[protected]

Order no and amounts

110930184804280365003 [protected] "74332749133913211527296 Rs.143.81
2 110930184804280365003 [protected] "74332749133913211546809 Rs.405.80
3 110930184804280365003 [protected] "74332749133913207616103 Rs.143.81
4 110930184804280365003 [protected] "74332749135913401534829 Rs.405.80
5 110912987467616305801 10.05.2019 "74332749130912963750588 Rs.1400.95
6 110912987467616305801 13.05.2019 "74332749131913083436347 Rs.1003.38
7 110901493739600862601 [protected] "74332749130912963244673 Rs.856.00
8 110901493739600862601 [protected] "74332749130912964732460 Rs.844.00
9 110901493739600862601 [protected] "74332749130912963451666 Rs.1049.00
10 110901493739600862601 [protected] "74332749131913015057765 Rs.708.00
11 110901493739600862601 [protected] "74332749131913081428197 Rs.1932.00
12 110901493739600862601 [protected] "74332749135913469458499 Rs.519.00
13 110901493739600862601 [protected] "74332749135913471646677 Rs.825.00
14 110901493739600862601 [protected] "74332749135913499058947 Rs.417.00
15 110901493739600862601 [protected] "74332749135913400522627 Rs.1175.00
16 110901493739600862601 [protected] "74332749135913472751641 Rs.778.00
17 110901493739600862601 [protected] "[protected] Rs.534.00
18 110901493739600862601 [protected] "[protected] Rs.1562.00
19 110901493739600862601 [protected] "[protected] Rs.719.00
20 110901493739600862601 [protected] "[protected] Rs.524.00
21 110901493739600862601 [protected] "[protected] Rs.459.00
22 110901493739600862601 [protected] "[protected] Rs.657.00
23 110893738873063794501 [protected] "[protected] Rs.463.00
24 110893738873063794501 [protected] "[protected] Rs.535.26
25 110893738873063794501 [protected] "[protected] Rs.749.00
26 110893738873063794501 [protected] "[protected] Rs.681.00
27 110893738873063794501 [protected] "[protected] Rs.414.60
28 110893738873063794501 [protected] "[protected] Rs.1200.00
29 110893738873063794501 [protected] "[protected] Rs.629.00
30 110893738873063794501 [protected] "[protected] Rs.441.95
31 110893738873063794501 [protected] "[protected] Rs.807.00
32 110893738873063794501 [protected] "[protected] Rs.407.95

So I bought a BEEVEE black cargo pant of Rs. 844 on 12/05/2019 on try and buy and returned it on the same day as the product colour was different. Myntra told that they initiated the refund on 15/05/2019 and it has been more than one month, it has not been credited into my account. On enquiring about the refund they told to send them all my bank details with the bank statement. I mailed them everything and they told me to get in touch with my bank and provided me with a reference no. and a link to raise a dispute. I raised a dispute against my bank, the bank responded that they haven't received the money.

The order no. is - 110952065832711817801

The customer care at myntra is really bad. Everytime I call them to ask about my refund I get the same reply from them.
I have also attached the screenshots of the response by myntra and my bank.

I ordered two products from Myntra on 01/06/19. The first product was to be delivered on 06/06/19 and the second product was to be delivered on the 09/06/19. But products have not been delivered till date (18/0619). I have complained to Myntra on 4 times and I always get the same response, that we're working on it and we'll take a complaint regarding this. I even asked for a cancellation request and refund, to which they said that the package in on route and cannot be cancelled and that I should refuse to accept the product when it's delivered. I have prepaid for these orders, so why shouldn't I get my money back, the fault here is with Myntra and it's logistics team, why should a customer have to pay for it with their time and money. Please help resolve this. Thank you.

I was supposed to get my order delivered by 6th june but havent got it yet. Myntra has not even shipped the order. I have made complaints everday since 7th june but they always want 24 hours to respond and never respond the other day. Not even are they cancelling my order so that i get my refund. This is customer harassment and cheating. I want this order cancelled today itself so that i get my refund.
its truly bad experience for me if the order will not cancel or not provide me within 24 hours. then it will be my last purchase from this site and i will finally file complain on consumer forum of GOVERNMENT OF INDIA.
i have also recommend my blogger to upload this whole issue on his site so that each and every person come to know about the reality of these type of companies.
Order id is attached.

NAGALAND- KOHIMA MYNTRA COURIER SERVICES ARE THE WORST. What's the point of doing online shopping with full home address?? the UNPROFESSIONAL Myntra delivery executives are not delivering to doorsteps without any reason. these kind of lazy, irresponsible employees should be either relieved from work or withhold payments unless they learn the meaning of online -home deliveries....

So I bought a BEEVEE black cargo pant of Rs. 844 on 12/05/2019 on try and buy and returned it on they same day as the product colour was different. Myntra told that they initiated the refund on 15/05/2019 and it has been more than one month, it has not been credited into my account. On enquiring about the refund they told to send them all my bank details with the bank statement. I mailed them everything and they told me to get in touch with my bank and provided me with a reference no. and a link to raise a dispute. I raised a dispute against my bank, the bank responded that they haven't received the money.

The order no. is - 110952065832711817801

The customer care at myntra is really bad. Everytime I call them to ask about my refund I get the same reply from them.
I have also attached the screenshots of the response by myntra and my bank.

Dear Sir,
I have placed a product on 29th may2019, 3rd june i received the product and it was not satisfactory so placed a return request, on 4th june delivery agent came and said some price tag not available so he refused to take the parcel, immediately i called up customer service and reported the issue, they ask me to wait for 7 working days, on 10th june i received email to send the product pics, which i did and on 12th june they called and said this particular product wont have price tag it was their mistake so they said to wait for 48 hours, since then they are asking me to wait but no resolution given nor the product was taken back and refunded my amount, every time they are saying to wait for 24-48 hours, my money is blocked and time wasted and mental tension i need justice on this and my amount to be refunded.

I ordered a item in myntra.cm and received on 14/06/2019. i am not satisfied with that product and i returned it. 17th jun 2019 agent was came for picked up the item but he was not returned back the order. he told some product code is missing in the tag so that he can't able to take back. The code is missing in the tag is there printing mistake not mine. i called customer support for myntra for this issue, customer support staff told to me the myntra app have contact option chat with up you can attached the tag photo but it was not opening, it shows agent is busy try after some times i tried lot of time but not getting...?
please take action for this.
returned no[protected]

I was supposed to get my order delivered by 5th june but havent got it yet. Myntra has not even shipped the order. I have made complaints everday since 7th june but they always want 24 hours to respond and never respond the other day. Not even are they cancelling my order so that i get my refund. This is customer harassment and cheating. I want this order cancelled today itself so that i get my refund. Order id is attached

I ordered a promod top from myntra app through online payment by Sbi debit card and later on cancelled the product due to some issues. But the refund of amount was not initiated yet as its been more than 10 days now. I contact customer care several timesand they mailed me a reference no. But it doesn't work.
Order no.[protected]-7648603.
Refund amount 1, 205.

Definately i haven't had this kind of arrogant behavior from any of the e-commerce sites.You are the worst e-commerce site i've ever used.Your customer care executives are very unprofessional and unhelpful.They don't talk to the customers politely and nicely and i've the proof of that entire conversation which i am going to upload and publish on all social media sites(i.E. Facebook+ twitter+youtube+ telegram+snapchat+ instagram etc) including myntra(your all social portals) after listening that recording people will be able to judge that they really want that to be happen with them in future which has happened to me. I've been doing shopping from myntra for 4-5 years during that entire shopping sessions i've bought enormous amount of products in other words i was totally depended on myntra for clothing+ accessories+footwear+inner wear for each and every thing. It's been a while when i went to offline shops for clothing and it must be considered that definitely there will be exchange/return in correspondence of bulk purchas ing and many times i got used product/stained products/wrong products delivered and sizing/fitting/colouring and lot's of other issues were there and social media is filled with this kind of myntra fraud content if you don't believe just go on you tube and type myntra fraud then you will get to know your real worth that is the proof in my case as i am a genuine and loyal customer and most importantly you(myntra+ logistics) did mistakes and why will customer bear your unethical behavior of yours and definitely in those cases customer will utilise his right to return and it's obvious that being a customer no one will keep wrong products and definitely he/she will return that products and because of returning the products myntra has blocked my account.So myntra just be customer centric and before judging the customers first judge your mistakes and services which you are providing to customers.Put yourself on customer's place then you will be able to understand what kind of trouble i faced just because of your profit centric policies.You(myntra) don't think about the customers, you just think about your profit, ultimately you are not going to survive for long term in this industry because many giants are also here who provide better services than yours and if the customers are in trouble definitely your business will be wind up very soon.If i were a fraud customer i would definitely create a different account and do fraud activities from that account and don't put too much efforts (by writing this and calling multiple times to customer care who puts the call for long term hold)for getting my account unblocked.I am conscious about my rights, data, time and efforts (my wishlists+my order details for accounting purpose+my myntra credits & points)which are the result of my long term usage and trust on myntra but you have broken the customer trust and you have to pay for it.I literally begged to customer care executives for unblocking my account mant times but they gave me arrogant response and the entire customer community will listen that and definitely they will keep them on my place because we all are the customers and they will definitely feel the pain and trouble which i have right now just because of myntra and this is not the happy thing for any e-commerce site.Thanks for our government for introducing customer empowerment policies and definitely i'll utilise my right against you because i am genuine and alert customer and don't let it to be happen with others.If my account([protected]@gmail.Com) has not been unblocked within 48 hours then i'll definitely file a case on consumer court against you.#digital_india #myntrafraud #namo #alert_consumer #v_r_indianconsumer.

I have ordered a product on June 4th of this month and it is being shipped for last 12 days.When enquired about the order they are telling me to wait and they are changing the delivery date for the product which I have paid for.When I asked them about the delay the are not explaining me the what is the problem but telling me to wait for their next delivery date. I have been repeatedly telling them that order is not showing any update about delivery but they seem to be careless.I paid for my product and they are keeping me waited for so long. Please help me in this matter.

I ordered unisex blue cap, Track no.ML[protected], expected delivery was 13 /06 /19, registered complaint twice on customer care also emailed but to no avail, my contact no. [protected], I committed this gift on father's day, very disappointed, my email is kanwarsingh.[protected]@gmail.com, may I know how much long time it will take to deliver this order, thanks you in keen anticipation.

I tried to order an Adidas bag from Myntra on the 15th of July 2019 of amount inr 2689. I got a message that the amount of inr 2698 has been deducted from my account but the order has not been placed and is still in my cart. There was also a glich in the website after the amount was deducted. I have also checked my bank account balance and i am sure that it has been deducted.
I will be very happy if you kindly return the same to my account.

I am a regular customer of myntra. I had ordered a shirt from myntra on 28/5/19 and it was not fit in size so I returned it and asked for the refund at "myntra credit (myntra wallet)" on 6/6/19, It has been more 10 days but the amount is not refunded yet and the customer care cell keeps saying that it will be initiated soon. This kind of behavior is intolerable.