Myntra.com Complaints & Reviews

Had placed an order for this leather bag on 6 april 2019 with myntra. The promised delivery date was 15 april. The product was priced rs. 5238 after all discounts. An amount of rs. 5000 was paid as myntra gift card which i had received from my employer. Only an amount of rs. 238 needed to be paid as cash on delivery. The product was not delivered even by the 15th april. I called up customer care and raised several complaints and there was no action. Finally on 20th april they attemtped to deliver the product which i refused to accept because the order was already delayed too much and also since i wasnt available at my home to take the delivery. I have already raised several complaints regarding this issue. The complaint numbers are in[protected]. However there has been no refund for the amount of inr 5000 till now which i had spend using the myntra gift card gifted by my employer.

A weeks ago ive bought a puma sneakers for ₹3244 from myntra.
These myntra delivered a similar looking fake product of a company name “butchi” and these was a fake street brand which is not even available on myntra.
These myntra guys say that it was a logistics mistake but if it was a logistics mistake we’d like to know how did it got misplaced with a fake product..
If the mistake was genuine then they must’ve delivered a different original product...
And they have refunded on myntra credits but when i asked to delivered on my bank account, the call center lady name “ mallika anand “ hungs up call by saying its a company policy to not convert credits to bank account.
It’s actually myntra policy to loot people and their investors.
I want my money back because no one should waste thier money on making myntra scammers any money.
I want my money back

Hello,

According to the email received for the order number[protected]-5193301 is out for delivery dated 19th april. However the courier guy neither call nor pick the call when i call him. I was in contact with the customer care since morning and they told me by the end of the day i will recieved my product. However finally around 6.30 i received call from courier guy stating the product will be delivered on monday. If the product doesn't get delivered by tomorrow i will make sure i cancel this order. What type of express delivery is this.

Hello,

According to the email received for the order number[protected]-5193301 id out for delivery dated 19th april. However the courier guy neither call nor pick the call when i call him. I was in contact with the customer care since morning and they told me by the end of the day i will recieved my product. However finally around 6.30 i received regarding the product will be delivered on monday. If the product doesn't get delivered by tomorrow i will make sure i cancel this order. What type of express delivery is this.

I ordered a caprese bag from myntra on 12 april but i didn't receive the product till 19 april so i check my emails but there were no emails regarding with my order then i check 'my order' section in myntra app, still, there was no order. I was surprised, so i did call on myntra customer care number and they tell me that sir your order has been delivered to you on 13 april.
I talked to them about 2 hours that i didn't get the order please check the details and i also didn't get any email regarding my product.
But they didn't listen to me. When i was talking to them i feel like these people don't have any technical knowledge.
I was really sad that i didn't get the product. But i decided that i will never buy anything from myntra again. A company should give value to their customer. But in case of myntra they don't even listen to the customer.

Its been 20 days but i haven't received my refund yet. They are giving me reference number for the same. After complaining to the bank so many times, i am getting the same reply again and again i. E. They are not able to trace any transaction with the given reference number. I am fed up calling myntra again and again. They don't bother to accept that it could be their fault.

Let me know you that its a worst experience to shop from myntra. Highly disappointed. Myntra don’t have it support cell and it does not have facilities or person to help me from getting my money back. Somebody from myntra it self or from outside purchased from my account and my whole myntra credit of rs 1880 was deducted without my knowledge. How can i get my money back? Is it truthworhy to keep money as myntra credit? I called customer support and he found so hopeless advise me to complain on cyber crime.

I had ordered a herennow kurti from myntra yesterday and was very pleased to receive my product so early today until i opened the package and to my utter surprise, the product that i was given was a roadster jeans..!!! This is the second time i have had this kind of an experience with myntra and i am really really upset by their careless attitude..!!

I order this item today and i want this item to be delivered tomorrow i. E., 20th april 2019, due to some emergency situations. Thia item is actually going to be delivered on 25th april 2019 but i want this to be delivered tomorrow. So kindly make my item received on 20th april 2019. It is very emergency kindly help me
Thanking you
Indikaluxmi huidrom

Yesterday i have received timex blink health band through your apps. But there has no usb cable, but in your booklet it has mentioned in box. After charging the same, it's not work properly. Even bluetooth is not started n paired with my mobile, time n date has not changed, footstep has not count. Don't know it's working or not. Pls change my delivered product, if you don't have any good product then pls return my money back. Or send some person to demonstrate the same. I require it on urgent basis.

Avijit chakrabarty

I have ordered 3 products on 20th March 2019, Order No:[protected]-0431603. I have canceled the products and received a refund for one of the item i.e 797 Rs, but for the remaining 2 items, I haven't received any refund still (i.e. 608Rs and 518Rs). I called myntra support 4 times, even mailed them so many times, but didn't receive any sort of status mail of my refund. Every time I call them for the issue, they would just tell me that within 48 hours I would get a mail about the status but haven't got any mail.

Please help me in resolving my issue.

ThankYou

This is about order[protected]-7889001. I had ordered 7 products and out of which only 1 was delivered and that too was wrong product. I got a call from escalation desk (Shivam) on 14th March and he said that the issue has happened in WH and refund will be given. He also said that your complaint was not taken properly earlier and also confirmed that the product was not delivered from your end. He also provided me the reference number. He said you will get a follow up call from myntra but I never received any. Then I called on 19th march and spoke to Ram and he also confirmed that refund is in process. Then on 23rd march, Ananya also confirmed same thing and said there is a bit of delay but it will be refunded. On 25th March, Damodar called me to say that refund is approved and within 3 business days it will reflect in my account. After a couple of hours he called again and said the refund has been declined. Since then there has been no response. All of them said there has been an enquiry in the warehouse about such cases.Are you going to fool around with my money in your bank? Do you even care about your customers at all? If I don't get my refund then I will have to go the legal way. You guys have crossed all limits of harassment.

I purchased several items and one of the product was missing in the package. I waited for several days, when i checked the myntra profile, it says it is delivered. But product was missing in the package that arrived. When i contacted myntra they read the exact liens from the orders. And they claim it was delivered. They even refuse to file a compliant or give any explanation on missing product.
Order date : 02 april 2019
Order no :[protected]-2931603

Someone ordered 2 products from my myntra credits and out of which one has been delivered to fake person. I did not order anything, I am not sure how someone got my account details and ordered the products. I called myntra but their customer service team saying that there system is down. Below are the details of fraud person showing in my order list
Name chirag
[protected]
249 a1 munirka South West Delhi 110067

Please help

I ordered timex watch from myntra. When i received the product, box was broken and i found watch intact but inauthentic. I returned the item and they picked up on april 9 and i was promised to get refund by april 14. But today is april 18. I am calling them on their helpline daily. Everyday they are telling me to wait for 24 hours. I am fed up with their excuses. Myntra is cheating customers. Return number: [protected]

Refund amount is 3041 rs

I placed an order on 4th april and cancelled it on 5th realising that the sneakers that i ordered were the wrong size. I was told to wait till 15th of april to get my refund. Myntra says they have initiated the refund with the bank. And the bank says they have not received any such refund request. I have contacted myntra several times but they tell me same story everytime. Myntra owes me 4129 inr.

@myntra ₹8872 nike shoes was fake delivered, fake received signature, sms says delivered. Why do your delivery agents do this? Where is my package? A huge lapse in the system. I do trust delivery agent’s call saying he will delivery before 9am tomorrow bec it is raining tonight, but why is he forced to make a fake delivery, & signature proof of delivery? Pls address this issue. 😏 myntra, i can complain everywhere, until you resolve this issue. Also i saw the pattern o[censored]nresolved issues of other customers in twitter beyond your “2 day timeframe”. I do not want to be one of them begging for their items to be delivered or money returned.

I recently wanted to order clothing from myntra.com. I usually place my order by prepaid method. Today i placed an order for 1, 611 from my mobikwik wallet. The money was debited from my wallet but the order was not placed. I contacted the myntra customer care and they said they did not receive any payment from me. They told me to wait for 48 hours. I need my money back. I have also attached the transaction details and number (Proof). Please help me out.

Registered mobile phone [protected].. I bought woodland boots.. I have been riding bike for 16 yrs.. First time i have a shoe which has a shredded sole in less than 60days... My complaint is too short???... What nonsense is this you want me write all punjabi slang (Galiya) then only myntra will listen to my complaint.. You better look into this complaint otherwise i have my lawyers who will take care of your supplier + woodland the manufacturer

Had ordered for the ecraftindia - handcrafted bird shaped wall clock, which was defective product. Placed a return request. There was no one who came to pick up the product. After waiting for 2-3 days contacted myntra. They informed me that this product has to be self shipped to the nearest myntra place and that details they mailed me after i inquired about it. That's not all.

Post that i went to courier guy to get the product shipped. The courier guy refused to take it saying it is clock which has glass and can be damaged, hence they cannot take it. Called up myntra again and informed them about the challenge. What a solution they provided, they said we cannot do much, you will have to self ship the product, try with another courier.

I kept cool and thought of trying again with another courier person. The response was the same. And they said none of the courier will accept this product for delivery, only blue dart might possibility and charge accordingly.

Oh again called up myntra and shared the concern with them. Spoke to their escalation manager twice. But all waste. These guys do not understand the issue in the first place, how can you expect a solution from them.

Inspite of i sharing the concern that the courier guys are not ready to accept and deliver the product, myntra lead provides solution saying we understand your problem and the solution is try again with another courier and they do not have any other option where they can arrange for the pick up.

In short it means you keep trying wasting your time to self ship the product and then at a point get frustrated and leave it.in that case the refund money would be lost and you will have to forgo it - reason you will get from myntra would be
1. You did not self ship the product - although you have highlighted the concern to them but myntra is not interested in understanding it.
2.in all this bargain time would have lapse and then your product return would not be applicable.

So in short win - win for myntra and loose - loose for the consumer.

You need to be really careful while choosing myntra products. They say return and refund is not a challenge, but your experience will say there is nothing but only challenge and challenge.