Myntra.com Complaints & Reviews

Hi,
I tried to order a pair of shoes, money is debited but order has failed to place.
My money is not returned back. Amount 1148.00 and date is 22/03/19 3.23 IST. they provided mobile number as +[protected] but it is not working.
Contact us tab is not working after logged in. I have no other way to contact myntra customer care
My mobile number is [protected]

Today I ordered 2 T shirts from Myntra mobile app and while ordering T shirts and I got Rs. 966 as total amount but when I checked price details section the total amount was Rs. 965. Then I did all calculations manually and I found that the calculations are wrong. The bag discounts for 2 items are 527 and 427 and hence the total bag discount should be 954. But in price details section it is 946. What about the difference 954-946? Where Rs. 8 gone? And the total in price section is Rs. 965 but the amount deducted from my account is Rs. 966? Why Rs. 1 more?

And the height of Myntra is that they have changed the price of products after order is done.
Both before and after scrren shots are attached.

I have been delivered a wrong product(torn bag) instead of what i actually ordered Steve Madden shoulder bag.. the customer care service is extremly poor.I have been literally harresed since the day i have registered the complaint and Myntra is declining the same saying that they have sent the right product!This is a complete fraud case and instead of redressing the customer, Myntra is literally torturing me.
This is regarding the incident number(IN[protected])
Steve Madden Black textured Shoulder Bag

I ordered the above product on 20/08/2018 and paid via netbanking but I have not received any refund even after constantly reporting the same. At first I was suggested to contact the bank as myntra has already initiated the refund regarding this issue, I contacted the bank executives but they reported that they haven't received the money either. I again reported the issue but nobody helped me out.

After a while, on 11/02/2019, I received an email as well as a call from Myntra Customer Service requesting my bank details regarding the same issue along with a regret mail.
Eventually I shared the same, but still haven't received any refund in spite of raising the issue several times this time also.

May I know what is going on? May I know how come a e-commerce site like yours play such nasty games with the customers?

Looking forward in anticipation to get back my refund.
Also let me know whether I need to report it to the Consumer Forum.

I have order a blazer from myntra mobile app on 19/03/2019 name invictus navy printed slim fit ethnic bandhgals blazer and received it on 20/03/2019. On receiving the blazer i found that it was defected and is having holes in the shoulder so i called to myntra customer care and the customer care executive took my complaint and accepted my return request and when delivery boy came to take my return he refused to take it back and behaved very badly and was talking very badly and he did not take back my return. I again called to myntra customer care he again took my return request and this time when i called the delivery boy to take my product return he refuse to even come my home and take my product and talking to me very badly.
My tracking id of the pickup - [protected] from myntra.com
Ekart wish master ph no. [protected]
Delivery boy name - pawan
Please help me out i need my money back the way the delivery boy behaved was disgusting and i feel like myntra just stole my money.
Thank you and please do the needful

I have not received my myntra instant credit after return. Please return my money. I have selected myntra credit which was instant but i haven’t received yet.
Neft - 1 to 3 days post refund initiation
Myntra credit - instant
Online refund – 7 to 10 days post refund initiation, depending on your bank partner
Phonepe wallet – 1 day post refund initiation.

Return number: [protected]

Refund amount: rs. 624.00

I was having 2754/- myntra credits in my myntra account on 9th Feb 2019.
Someone have hacked my account & have used my credits on 10th Feb 2019. On complaining with mytra they denied to help. They are saying the product have already been delivered so we cannot help you in this.
If i was having credit in myntra then it was there responsibility to look over the balance.

Seems like myntra is only using our balance.
I want to file a strict complaint regarding myntra.com for allowing frauds on there website.

My myntra account has been locked for no reason and even i ordered a shirt which is prepaid and now i am not able to open my account.

Firstly i want to know reason behind account lock.
And secondly what about my order??

If you don't want to deliver order then initiate refund for the same.

I have seen that for every incident myntra itself think that i am right but it is not like that.

I am using myntra since 2015 and i never faced issues like wrong product and all special in myntra.

But unfortunately one incident happened with me just 2-3 week back.

My fiance ordered a watch for gifting someone (Casio ex381) with order id[protected]-1136803) on 28 february.

But i received a wrong product from your side.
As i received damaged shipping box. I opened it on the spot and i denied for the product as i see product which one was different from i ordered.

But delivery boy refused to take back product and he told me to raise a return request.

I did same as he said. But today is 20 march and i facing problem with return.

Sir/mam,
I bought size uk 8 cat men coffee brown founder leather boots, from myntra.com and paid online through a debit card.
For some strange reason the seller sent me the size uk 7 product in size uk 8 box, which is not ethical. I now want the product i paid for and they are denying it by saying size uk8 is not available. If it’s not available how can size uk8 box is available? I want to know what kind of a business myntra is running and i want the product for the money i paid for. Please look into it

Order no :[protected]-3164301

Order id[protected]-5032303
Return id[protected]
I returned two products with this order id and return id, amounting to a total of rs. 2054, but i dont see the refund in my bank account. I reached out to myntra, and they said the refund was already issued. So i asked for the reference number and the recipient account/wallet number so that i follow up with that bank/wallet. But even after 15-20 emails and 6-7 calls, they haven't provided this information yet.in absence of this information and no money received by me, i would be okay if they refund me the amount now. But they haven't done that too. I have been following up for more than 2 months unsuccessfully so far.

Hello sir, i had ordered hrx men core 1.0 running black shoes from myntra, which got delivered on 15 feb. It has a warranty period of 3 months. Since then i wore them hardly 4-5 times only and the material (Net) is of very poor quality, which started tearing. I have visited on its official website but there's not any warranty period return policy column. How can i return it please help..
Regards
Ayush

I had ordered 5 T-shirt, also done y payments, my Oder had been successful but someday after Myntra cancelled my Oder by themselves without informing me.when I contacted with customer care they told me that we have an error in their list. If there is my problem the are responsible for their fault, if they have accepted my order they they can’t cancel.

I placed my order for a zaveri pearls set and received it on march 6th. However, when i opened the pack the third string was loose and all the pearls were lying in the packet. I placed an exchange order immediately. The ekart delivery boy came on march 18th, examined my product like i was a criminal and said it cant be exchanged. Then he handed over the phn so that i can talk to a myntra ex. He said i have to file a complain and will get mail within 72 hrs. I got the mail now (19th march) and it is saying that return request cancelled!! What the hell is this!! Cheaters. Sending faulty products and then also not exchanging.

Today (19.03.18) i got a call from myntra delivery person named as kundu store - kundu str from kolkata for picking up on of my order (Return no.- [protected]) placed on 18.03.19. I was in bus so i wasn't able to talk so he abused me.
He said some vulgar words.
I never thought myntra delivery person would ever do like this, they be aware enough while hiring someone. This creates a bad reputation of the store. Do take action against it.
Regards
Alka burnwal

I ordered product on 10 march... Zaveri pearls earrings there is a defect in product so put an option replacement your ekart logustics delivery boy talked rudely and not handovered me the product... Tell him to learn englush its defect not damaged i want my replacement product i want product tell ekart logistics gwalior to deliver the product.. I placed 10 march for replacement

I received wrong product and pick up was done on 11th march 2019 but till now no updates of refund nd pick and delivery agent was very rude nd bad behavior now for refund daily m calling myntra but even higher officials also not listening, avoiding me, not giving my refund, they have taken my money and shoe both, very very bad service nd nd customer care executive are totally nonsense giving fake promises to me even mangers also, myntra is worst service ever, pathetic experience. Til now no refund nd shoe also taken. M sharing screen shot of order id

I received wrong product and pick up was done but no updates of refund till now daily m calling myntra but dey r not responsible only sending mail to wait 24 hours dat is not at all gud, its pathetic service from myntra shopping, lost 3800 rs, dey taken shoe nd money both nonsense shopping site. No one is listening, their manager also nonsense, no proper answer only harrasing.

I am a premium myntra costumer who shops at least about 1lakh worth products from myntra every year. Last month i bought an innerwear product. Before buying i checked on the product page if it has return available. It said 30 days return available. After receiving the product, i did not like it as the product did not match its description. I placed a return request. For close to a month nobody picked the product up. When i called myntra customer care, they mentioned that the product needs to be self-shipped. (Please note, all this while i was not informed about it). I argued with them saying it is not mentioned anywhere on the page. That is when they say i should have checked the faqs where it is written. This is awful as one cannot go through all the policies before buying products. If it was different policy for that particular type of product they should mention it under that page itself. Customer care refused to even transfer my call further to its supervisor as they thought my concern was not genuine. They clearly said if i argue for next 20 mins also they wont transfer the call.

This is regarding order no 110355494662678906903 men's navy blue solid sliders size 8 which i ordered but i was shipped wrong product a ladies crocs size 6 so i had applied for a exchange but today exchange guy came and didn't accept the exchange because still its showing in myntra that i was shipped the men's slider navy blue size 8 which is actually wrong i was shipped a wrong product i received a wrong product please correct it and ship me the right product or refund my money urgently