Myntra.com Complaints & Reviews

Sir
I ordered adidas men navy supernova m running shoes vide order no[protected] 5182801. Instead wrong item rather substandard item was delivered to me at 1630 hrs of 4.3.19. Immediately i placed return request at1638 hrs on 4.3.19 itself as per procedure. Pick rep. Of the agency came on 5.3.19 but refused to accept the wrong item. So iodged complaint in custamor care they in turn gave approval for pick up on 6.3.19. Then pickup representative came on 7.3.19 and i showed him approval of myntra for pick up but he did not respond. Since then i am regularly approaching myntra customer care to resolve the problem but pick up representative does not turn up to pick up the item. Custamor care says pick will be done but no pick up of wrong item has been done so far. Please look into it
Thanks
Raina

Weide watch, i got 2 watches delivered yesterday morning, out of which, i wore one, in evening when, i came back home, and opened my watch, i found the knob for mode settings is missing, just want to let myntra know, that i bought a watch, not an antique, which is supposed to be so delicate. This make me feel, that i made a mistake, buying products from myntra for the first, and not at all a good experience

On 3rd of mrach i ordered 7 items from myntra.
On 4th, two shoes and two shirts were scheduled to be delivered.
I got two shoes on 4th march but i haven't yet got the shirts, but in the myntra its showing that the shirts are delivered.
(Order no:[protected]-2049101)
I have raised complaint to the customer care but no one is taking is seriously, 1st one customer service associate said that action will be taken in 3 working days and after 3 working days when i called them, they are saying that please give more 24 hours excluding saturdays and sundays.
Now they said that the complaint has been declined.

On the day of delivery i got a message stating that i ll get 4 products. However i got only shoes no shirts, i first called the delivery guy, he said that he had the only 1 package that he delivered and asked me to call myntra customer care.
I did the same. But they are not accepting their fault.

1.) at the time of delivery, the delivery guy does not to give enough time to open the pack even if the item is already paid online. He simply collects the signature and just departs.
2.) in my case, i received a big package untempered, and at my room when i opened it, i saw only two items.
3.) i went to the ware house today and met with the delivery guy, he said he had only one package of mine and that he delivered. (They said that if the package is untempered then there is a problem at the upper level while packing)
4.) i suspect that, at the point where this items were packaged, that point is faulty. Maybe by mistake they would have missed those two items to put it in the same package.

And myntra customer care is not agreeing and moreover they have simply denied my complaint.

I had ordered 2 jeans from myntra.com. One jeans was worth rs.579.64 and one was worth rs.588.14, i returned both the jeans worth rs.1167.78. I have not received my refund after pickup was done. I too received refund initiation mail from myntra & refund timeline has been passed. Kindly take necessary action against myntra & refund my rs. 1167.78. The required timeline for refund has been passed. For proof i am attaching photos. I received mail from myntra on 27th jan 2018 but the timeline of 10 days have been passed i still did not get refund. Its been more than a month i did not get my refund.

I liked the aeropostale men solid brown biker jacket very much. I need size 'small' but it is currently not available, other sizes (From medium) are available. When can it be available back in stock? How often does myntra restock products which are out of stock? I need it within a week. Is there any chance that it will available soon? Would really appreciate if i can get a quick response

I have returned a product worth rs 463 which is the total amount whereas, myntra only refunded rs 314 claiming that they dont refund the shipping charge amount. This is the first time i am facing the issue. People rely on mynta all the time and am a frequent customer of myntra for past 3 years and this is what they return to us. I believe this policy has to be withdrawn asap orelse the customer will be in loss.
Kindly work on this. Our money are not just to be wasted in vague. And if this continues people will no longer rely on ecom portals.

Worst shopping site.. Thieves

U first delivered wrong product then picked it up for return..
Next u put the item on hold stating that i’ve given wrong product (Though i clearly mentioned in the return request that the reason for return is wrong product received)

Now after 5 calls since 24th feb, you guys are neither returning that product nor the money

Beat site if you want to block your money and being harassed as everytime i call, i am assured a solution within 2-5 working days but then i never receive a call back or any solution, till i call again, again to repeat everything what happened...

I think the best solution would be to order items on cod and then not pay a single penny to your delivery guy.. This seems to be the only way now to get my money back

I got a call from [protected] he was saying u won some gifts, just you havr to add to cart the order worth 3000 and just pay to company nos. For the order ypu will never receive, just beware of these numbers. Kindly take strict action against them as they are looting many customers by providing exciting offers. Please look up to this matter this should be a matter of concern fpr you all

Worst experience of online shopping on myntra..
I had ordered hrx brand jeans on 1st march 2019 from myntra sale. On 2nd march, i received the package but the product delivered was jeans of some other cheap brand. I raised an exchange request where i selected that wrong product has been delivered, explained the issue in comments. Next day, 3rd march, the delivery boy comes with right product and when i handed him the wrong product, he denied to given me the package saying – this is exchange order so he needs hrx jeans in exchange of hrx. He told me to raise a complaint and get approval email that will be sent to me as well as them. I did that and i received an approval email from myntra on 4th march. I thought now i’ll get the right product and issue resolved. But it was start of frustrating whole week. The delivery person from myntra logistics is denying that they didn’t get any approval email so they won’t provide me the package. Everyday morning, i get the message the product is out for delivery, delivery boy comes to my place, i show them the print out of approval email, delivery person denies that they don’t have such approval email and takes the product back.
I raised a new complaint again on 6th march, the customer care person said this complaint would take max. 72hrs to resolve. The problem is not yet resolved. Today after 72hrs, i again called to customer care now the customer care person says this complaint would take max. 48hrs. How much time does it take to forward an email to your own delivery company myntra logistics? You can send me approval email in a day but can’t do that with your own delivery company. Why do you need 72 + 48hrs? If a person is calling you every day, if an exchange order is taking more than a week, this should be a critical of high priority issue for you. There is no escalation or fast track resolution. I am not sure if this problem is ever going to be solved. I don’t trust myntra, myntra logistics. This seems to like frustrate a person to such level so that he/she will stop calling customer care and keep the wrong cheap product.

On 3rd of mrach i ordered 7 items from myntra.
On 4th, two shoes and two shirts were scheduled to be delivered.
I got two shoes on 4th march but i haven't yet got the shirts, but in the myntra its showing that the shirts are delivered.
(Order no:[protected]-2049101)
I have raised complaint to the customer care but no one is taking is seriously, 1st one customer service associate said that action will be taken in 3 working days and after 3 working days when i called them, they are saying that please give more 24 hours excluding saturdays and sundays.
Now they said that the complaint has been declined.

What an unprofessional behaviour is this.

On the day of delivery i got a message stating that i ll get 4 products. However i got only shoes no shirts, i first called the delivery guy, he said that he had the only 1 package that he delivered and asked me to call myntra customer care.
I did the same. But they are not accepting their fault.

I have video camera fit into my pg. Any delivery would not be hidden, hence i requested the customer care executive to re - raise a complaint and this time send a person to mine pg for cc tv verification.

Still no response.

I ordered a pair of heels on myntra meant to be delivered on 2nd march. I didn’t receive any order or intimation or updates till that day. I then called their customer care on 2nd march, who said i need to wait 72 hours before they can give me any information about the same. Still i receive no response from then so i called them after 3 days they said the case was randomly closed. Reopened it and made me wait for another 48 hours only to...

I have ordered crew street men navy blue sneakers (Size 7) and i received it on 3rd march, 2019.
Though the quality of the sneakers was not good, i decided to keep it and start wearing.
In two days, from toe end the pasting of the shoes plucked up.
Such a poor quality shoes they provide.
And the irony is that i have ordered another pair of allen cooper same time.
And when it delivered, i checked it before wearing, its pasting also rooted up from toe end.
This is my first experience with myntra.
Very bad.
Please take your crew street shoes and refund my money as i am not able to return it from your website.

My money is stuck with myntra credit and i am unable to move it out to my account. They say you can buy from this credit only from myntra but not move it to your bank.
The amount is significant for me and i need it urgently. This is also against rbi guidelines and a total propaganda to hack peoples hard earned money.
I would appreciate if you could get the problem solved.

One of the items that i recently purchased on myntra.com was a nike tracksuit (Which comprises of both the jacket and the joggers/trackpant). The order amount was 2830.26 and was paid in full. Upon receiving the parcel, it was found that it only contains the jacket and not the trackpant. I spoke to myntra support team twice which assured me that i would be receiving an email with the complaint number and that the issue would be resolved completely in 3 days. It has already been 3 days and i'm yet to receive an email from them.
I have no other option left then to initiate a refund process which i'm again sure wouldn't be a straight forward process. Highly disappointed with the customer service and would not recommend them to anyone.

I created my new account on mytra and made my first purchase with them by placing orders for many items on: 10 jan 2019
My total purchase price was as follows,
Price details:
Mrp:18, 893.00
Gst: 529.00
Coupon discount: (-) 324.63
Item discount: (-) 9, 788.00
Credit card: 9, 309.34
Total:9, 309.34

Among the total 5 items that i placed on that day, 2 were jewellery items and others were clothings.
I received all the orders expect for the costly necklace piece among the items that i ordered.
The price details of the product is as follows,

Mahi
Silver-toned & white brass rhodium-plated swarovski zirconia choker necklace size: onesize | qty: 1
Delivered (Jan 16, 2019)
Mrp:7, 499.00
Gst: 63.00
Coupon discount: (-) 149.93
Item discount: (-) 5, 250.00
Credit card: 2, 162.06
Total:2, 162.06

I never received this product but myntra has marked it as delivered.
I have been endlessly calling and following up with them since then, there has been hours and hours of phone calls with the customer care person. Every-time they hear the complaint like a new story and they ask questions as if they don't have any record of my complaints.

The recent i called couple of days back, they said they had sent me an email stating that they have closed my complaint as they had delivered the item as per the record.

But, i never received the item nor the email that they said they had sent. When i asked then to send it back so that i know what happened to my product and money, they say they cannot send the email again. I would not know why so?

After endless calls, i was given a complaint number and was asked to send email to then with them so that i can get the email. I am feeling very annoyed by their way of handling my complaint.

I have wasted enough of my time and energy but they are of no help in resolving my issue.

Order got picked up and delivery guy updated as customer declined. Since 23rd feb m calling myntra customer service and have reciy no response. They asked me to wait for 24 hours everytime i called them. Now they say they are transferring the call and disconnect it. This is absolutely horrible customer service. I want my issue to be fixed within 24 hours

Item was not delivered, after 3/4 reminder complaint calls nothing is still done. They were saying it is delivered on feb 13 but till date it is not delivered and it is already paid for. It is heights no one has gotten back or resolved the complaint. The customer is cheated of his money. The order date on myntra is 10/02/2019. Amount is 1174.97.
Date delivered in reality is none. Date they claimed to be delivered is 13/02/2019.
Complaint number is [protected].

Since, myntra permited the castomer to reject/ refused the items of their order at the time of delivery... Few days ago.. I received a percel from myntra.. But without aware of the shipping charge. The price was more than i expected.. I was confused and told our servant to refuse the item over the phone.. (Since i was not at home at that time). Then the delivery boy telephone me.... Next time we can not delivering your order anymore...br...

The item is near me its been 5 days but it's still undelivered to me, the item is shipped through the myntra logistics.

When i contacted to them they saying that wait for three days we will take complaint on that issue but they are not saying the exact date of delivering product.

In recent order also happened the same and the item returned to their origin with out informing me

I ordered something from myntra which was to be delivered by some delivery guy... But actually nobody attempted the delivery i got sorry messages that delivery will be attempted next day... And the no which was provided to me that this guy will be delivering this... I called him and he said he doesn't have my package and i told him the matter that all this have been going on from the past three four days to which he said i'll contact the company and later he informed me that your delivery will again be attempted tomorrow... And the next day my order got cancelled... This is not acceptable the product is now out of stock... Myntra is getting worse