Myntra.com Complaints & Reviews

I have purchased a dress on 10feb 2019 and returned next day only because of d size issue bt my refund is still pending. I had got a mail frm myntra asking for correct bank details and i also sent it to them bt after constant follow up wen amount was nt refunded i enquired and got to know my refund is processed in a wrong account which was axis bank.. Aftr telling them many times that this was not my account they r not doing anything everytime they tell me to wait for 24 hours for the solution but nothing has been done till date.. Not sure they are planninh to refund also or not even, they had made a mistake in doing a wrong transaction but i m d one who is suffering. Please help and take action against myntra

I have been calling and registering complain in myntra since last 2 weeks but they have not responded till now on the issue. I have registered a complain where in the product has been taken but i haven't recieved any refund yet. The executive speaking says please wait for 2 days sometimes they say wait till the evening. The refference id of complain #1n[protected].

I order for a kurta and pack of two floret bra. I got the sms stating my packet containing floret bra and one more it. Em is on the way. I collected the packet and paid the money. When i opened the packet, the kurta was missing.

Though i have called the customer care but i didnt get positive response.

This is ridiculous. If this is the case, i will delete the app and will not recomment anyone for online shopping.

Hi team,

This is regarding the below order
Order no.[protected]-5465301

It consists of two overcoats which were purchased on 7th feb'2019.
I had placed a return request on 15th feb 2019. But neither it got picked up nor i received any notification.
When i am trying to place a return request again, i am unable to do so.

There seems to be some glitch with the application and i hope this gets resolved asap.

Thanks & regards,
Nikita

My order :[protected]-0446601 was delivered on 21st february.

Among that, one item which is "zone stretch men pack of 5 navy briefs" was an absolute cheating from myntra side. The packet was sealed, and there was no issue regarding the delivery, but the issue is: you promised a pack of 5, but i received a pack consist of only 1 piece. This is poor standard from myntra.

If myntra is not capable of deliver the things they promise, they should stop doing this business, its cheating, as a customer its a waste of money and time.

On 15th feb i ordered a trolley through myntra app and they are sending it through gati hazmat courier... I will be tracking my product in gati website daily with docket num[protected], and i found that destination location given is incorrect.. Its given as guwahati but it should b dhubri... Daily i am getting message that it is undelivered due to mismatch of pincode whereas my address, pincode and phone num is completely correct and moreover an i am not getting any calls from the delivery boy only..., they are not delivering the product on the correct location... I called them several times but no use... Dey r telling me to wait... They are doing this wantedly i am damn sure... They are wantedly not sending the parcel from guwahati to dhubri (Which is 6 hours journey by bus) dont know the reason behind it... But seriously its a big headache... Kindly resolve this issue and contact gati company to do d needful... Gati people is updating false status daily and not delivering my product. Even today also they updated status as undelivered.. We tried to contact through phone but they are bluffing us, adddress is incorrect kind of silly reasons. We have ordered many packages online and never ever our address or pin was an issue for any of the courier service team. I am afraid these people might have mishandled the package, kindly resolve this issue and get the parcel delivered in dhubri at the earliest.

I applied for return number: [protected], for shoes due to fit issues, but daily i recieve message that today they will pick my return but its not happening and even pick executive number which they have given in message also not working, so this way this company is wasting consumer time and troubling us. So please make this pick up as soon as possible and please tell assiociate person to put correct number on message, dont make people trouble by putting wrong or number which is not working.

Dear sir,
I am swapnil pralhad wagh complaining about not getting my refund of my returned product. I ordered highlander round neck tshirt amount of 424 rs. Placed on 11 jan 2019 (Order no - 109910495778653182501), but after getting my order because of fitting issue i returned the product. My product is picked up on 19 jan 2019 by ecom express curier boy (Tracking no.[protected]. Returned product successfully picked up by me on 19 jan 2019 but i didn't get my refund yet, even product reached to myntra warehouse. I didn't get any sms or email from myntra or ecom express about my returned product. So i contacted to myntra customer care 10 to 15 times but they ignored me and unable to solve my problem. At this moment i am too much unsatisfied by myntra service. I want my refund as early as possible. I am cheated by myntra. Hence now i am complaining against myntra to consumer court. Please dear judge help me to give my justice and take strong action against myntra.com. And help me for getting my refund amount 424 rs. Of my returned product and give penalty and strong punishment to myntra.com

Complainant - mr. Swapnil pralhad wagh.
Contact no. [protected]

There are multiple products i got from myntra and they are damaged even after complaining they don't respond what should i do? Like there are 2 scenario first where i bought a nike shoe and i didn't feel it was fresh piece as threads were wearing out so i arranged a replacement without my concern they cancelled my replacement request it was unacceptable as i'm not aware where to complain about it i started wearing that shoe 2nd instance i bought shoes for my younger sister same from myntra and the brand name is carlton london the quality of the shoes i's worst and the box in which they delivered the shoe was damaged still no action by them just they keep in ignoring i want to take serious action against them help me. As they offer 30 days return window how can they just cancel my return request

Hello, this is in regard to the credit balance of inr 2795 which was used from my myntra account on 02/02/2019 by some person unknown to me. Following are the details of this person

- name : aishwin
-address :knowledge institute of technology
Kakkapalayam, salem - 637504
-number :[protected]

I made a complaint regarding the same to myntra but they are helpless and want me to complain to cyber police. This has happened from their database so i request them to transfer back my refund or kindly check the following details and help catch the fraudster

Order no.[protected]-5131503
Product Name: Nike Unisex Grey Phantom VSN Academy shoes

The shoes I received have marks on them and the threading on the top is coming out. The nike box came inside of a Myntra shoe box and was found torn and squashed. The product is not in a condition that should be bought.

I had filed a in-app complaint regarding the same on the 18 of feb. And then a telephonic complaint on the 21st of Feb. Have talked to numerous of so called "Champions" such as Dinesh, Asish, Rahul and supervisors such as Suraj who was welcoming me to file in a consumer complaint as if he either does not worries about bad reputation or he trusts that nothing is going happen coz of it. I have not received a resolution yet and have been continuously wait for 72 hrs every time I call them.

Though there is an escalation matrix, it is only for name sake purposes. Its good for nothing as the so called superiors have the same authority as the juniors, or so it is made appear to be.

The best support they can offer is that they will raised another compliant about you not receiving a resolution over your main complaint. And this can go on for n no. of 72 hour timeline.

Though they have invested a lot in their app, they have no such platform where the customer can view their complaint status.

The staff has been trained to make you repeat your concern even though they have prior data and make you hold time and again while forcing you to hear to their terrible terrible ring tone. This is only so that the customer gets frustrated and rather forget about the complaint.

Require Exchange without any delays.

I ordered a nike men navy blue as m nk tracksuit from myntra, the package got delivered, i told to the delivery boy this box is too small how the tracksuit can be fit into the small box then he said if you face any issue with the product you can raise return request.

When i opened the box i found only upper was there, lower was missing. I filed a return request, pick up boy came but refused to take it and asked to register a complaint.

I filed a complaint but they want me to hold for three days. Now i'm afraid what if they will say that the product has passed the return date.

I'm really seeking for the help as in i paid a good amount for the branded product.

Seriously, this is not expectable from you nike and myntra. You should check the items twice for each order before delivering to the customer.

I ordered a cloth from myntra and recieved a used product. I requested return of the product. But they are not refunding delivery charges.
First of all its not my mistake of returning the order since the seller has sent a bad product and when i talked to myntra customer care, they are not refunding delivery charges.

I need my delivery charges to be refunded.

I ordered a gerua brand's kurti from myntra in december, i got the delivery in jan's 1 week for a reason i requested for an exchange, the delivery guy took my exchange product with another product that i requested to return. He took my exchange product along with that return item but when my exchange product was out for delivery he did not deliver it, but the status of that product in the app shows that it has been delivered. I'm literally registering complaints every now and then but the helpline is useless.

Placed order on 6 feb 2019 for 3 items through debit card payment. After providing all details the myntra system said that the transaction was not successful and go ahead and make a cod transaction. But the card transaction went through and my account was debited with ₹1, 436/- and the system said if amount has been deducted from your account it will be refunded within 72hrs.
Have not received a refund till date (25 feb)

I ordered a street 9 women white semi sheer crochet top for 624
It clearly stated that i'll be getting a camisole with the crochet top but i did not get it, after calling the customer care executive multiple times and waiting for few weeks i did not get the camisole and the customer care executive asked me to return the top and take refund, i like the top and i don't want the refund, please proceed me with the camisole of street 9 or some other brand or give me 350 myntra credits so that i can get a camisole myself i really like the top but without the camisole it's nothing... I'm highly disappointed with myntra i'm attaching the screenshots for product my order it and all the information

Hello sir i am mistakenly added 7900 in myntra credit. Please i want to transfer to my bank account. This money is very needed my life my family very poor this amount is very very need my life i am mistakenly added 7900 amount please this transfer to my bank account this 7900 rupees very need my life i am 18 years student not a employee please i am requesting the amount
Mobile no:[protected]
Email:[protected]@gmail.com

Hello sir iam mistakenly added 7900 rupees in mantra credit so i want to refund my amount please this very need iam in 18 years student very poor family please this 7900 amount transfer to my bank this is very very mistakenly added amount please refund amount this 7900 rupees very need for my life so again iwant to refund amount my mobile no:[protected] emai: [protected]@gmail.com

Dear myntra,

I have received a parcel in the last week from someone.in that i saw one chudidar dress. Because of this courier lot of problems are facing in my family. My fiance also cancelled the engagement plan. So we need the sender details and contact number also.

Regards,
Graciya rachel n
[protected]
[protected]

Hi,

I placed a order and payment was done via mobikwik which had promised me 10% cash back. I had to apply some code to avail the cash back which i was not aware of. When i called myntra customer care after few minutes of my order i was miscommunicated saying it takes 24 hours for cashback. Same miscommunication was done even after couple of calls. Nobody ever informed me of the code. Today the customer service is just not bothered to help me and they simply say they can't help it.

Very poor customer care service