Myntra.com Complaints & Reviews

I have ordered dressberry footwear order#[protected]-2768603 just one month ago. It is defective. It is still in warranty period. But no one is addressing my concern. I have called 10 days ago and talked to shubham kumar chaturvedi. He sent one mail and asked me replied to that mail with the pictures of defective product. I sent it but got automatic reply that mailbox is not working. Then i again called and talked to parampreet. Kaur. But whatever steps she mentioned, i am not able to find it on app. They are making fool. That was so expensive footwear. Myntra should resolve it asap

I have ordered wet n wild silent treatment eyeshadow which was in damage condition.. Packaging was also not good
Product was not good as expected.. Worst in quality..
It was very bad experience with myntra. Henceforth will not order any cosmetic from myntra
Want to return and i want my cash back.. Request you to consider this resolv the issue and give the opportunity to say thanks

I had ordered for a top from myntra and i received a message saying the order was delivered on 4th of oct 2018. However i did not receive any package. I contacted the delivery person and he said he was not supposed to deliver to my flat number and that he will be raising this issue in the myntra office. On 9th of october i raised a complaint. And they said issue has been raised and give 2 days time. Then again i after 2 days i asked for a follow up and they said give another 24hrs. Now it's 15th of oct and still the myntra team is asking for 2 more days.

I request you to please look into the issue asap. Either deliver it or refund it. Or else i would have no choice but to put this on social media as i don't see any other way to seek your team's attention and to let other people know about myntra going down to this level.

Order number:[protected] 7597901
Fab alley women pink solid cold shoulder top

I didn't received my refund money back, after initiation of 10 days also, money hasn't came to my bank account. Approx of rs 3500 has to be returned but till now not a single money has been returned. What kind of policy is this of mantra. Its not fair of taking customers money and not returning back. If you can't return then better you shouldn't take also.

As myntra big sale was going on, i ordered one zaveri pearl earring on 8th oct and got a totally different product. It got delivered on 12th october. I tried to place a exchange request for this product but it showed the the service is not available for the delivered address, even its showing the same error for any of the pin codes. After that, yesterday i placed a return request for this as i didn't have any other option mentioning 'wrong product delivered'. Today i called to myntra customer care to register a complaint about the same. When i asked them to deliver me the exact product which i ordered, they simply told exchange option is not available for my address, while actually it was not available for any other pin code as well.

After this much of harassment when i ask to atleast provide me the actual product with the same offer price (Rs 321/-) that i had paid during the big sale. But the reply was such a disappointment, they said it is not possible and i have to buy the product with the current price i. E. Rs 491/-.

This is not the end of harassment from their side, suddenly today evening i got a message stating that my return request for the above mentioned product got cancelled by myntra neither mentioning any reason in app nor informing me over phone.

The worst experience i have faced with myntra. This is simply unexpected from such a reputed company.

Purchased shoes red tape. I am first timer with myntra. Sorry to say despite so many attempts i could not apply the the first timer purcharer discount coupon and other coupon of 40-50 rs. The process is so complicated. Not satisfied with the process. The first time purchase on myntra. The discount should be auto deducted from the total bill. The company i think tries to save 400-500 bucks by playing with the innocense of the customers. Sorry no more purchases from myntra.

Order no.[protected]-3985101 w off white woven kurta given bfd amount n it ws mentioned that paying this means no probs in exchange n its no refundable. Recived a defective product requested fr exchnge fr size m n said its completly defectiv bt i want ds piece bcz i paid d bfd amt so its myntra’s duty to giv me anothr piece orelse it wudnt hv send me a defectiv piece want a positive reply frm myntra as its myntra’s helpers are of no use! Kindly help its a cheating

I registered a complaint with myntra (Myntra incident:[protected]. The issue was i had gift card worth rs.5000/= and i tried to use the gift card it is showing a value of 0.
Based on my interactions with customer service, it looks myntra wants to make money through this gift card scam.

So please be aware don't buy any gift card from myntra.

I called the customer service to check if any transactions were made or not. They told me no transactions were made and i need to send a snapshot and email their to support team.
The support team is really pathetic.

They really don't even read the contents of the complaint or may be it is the intention of the company to frustrate the customers.
I asked simple questions
1. This gift card shows value of '0' and no transactions listed in the card. Then are you confirming that it was issued with value of '0'
2. If yes is the answer to question '1', i asked do you issue cards with value '0'?
3. If the answer is no to question '1', i asked what was the original value and show the transactions and who has used the card?

For this i got the following reply

I would like to inform you that your card number "xxxx" shows the zero balance. So, i regret to inform you that you will not be able to use the gift card.

Your understanding and co-operation in this regards are highly appreciated.

Regards,
Amanpreet| myntra
"everything you need to look good"

This is to bring to ur notice about the empty box that i received without the product inside. The ordered item was a revlon lipstick worth 494.42 inr delivered on 28th sept 18. Though the outer plastic wrapper was not tempered, the cardboard box inside it was open without any paper wrapper stuck to it and with no product inside. After registering several compaints to the myntra escalation team i still have not received a satisfactory answer.

The myntra team says they cannot help me in this regard which is the least expected professional answer from such a famous and reliable e-commerce giant. Instead the company should have done a thorough investigation as this may again happen to other customers and eventually impact the company repo.

Sir/madam, just to justify that i am not not faking it, i have been shopping with myntra for almost 4 years from now. You can check the records, i have ordered products that were worth much more amount. The incident that has happened is actually wrong and i would not keep quiet until and unless an appropriate action is taken from your side. This is obviously not about the cost of the product but about the trust and justified action.

I had ordered 1 nike flip flop and levi's trunk
And today i received my courier where i received levi's trunk and only one pair of slipper (Left leg) and other pair (Right leg) of slipper was missing.
But now i don't know what to do. How i should proceed for missing slipper.
My order no is:[protected]-8829601
Pocket no is :[protected]
Reference number:[protected]

I have ordered 3 top and one shoe. Today morning message came your shoes and tops are comind today. As i got delivery there were only 2 top and one shoe. And then message came your delivery of 3 tops and one shoes is comfirmed. Sooo what aboyt my third top. And i had paid in advance.. I wany deliveey of my top as soon as possible. Or give me refund. What kind of careless behavior is this. After payment they didn't deliver our product. And message us, your courier has been delivered. What nonsense is happening here.

I had ordered-roadsterjeans and baggit sling bag
I received-leggins and kurtiand bag is missing.
The courier is having 2 invoices 1 for jeans and other for bag.

I exchanged the clothes but i dont know how i should proceed for bag!?? Beacuase i can not put exchange request as product is out of stock and can not claim return as i do not have any bag.
As i had made all payment already i want my bag asap.

Very very frustating experience, unfortunately it was first exlerience!!!

Invoice no for your ref.- [protected]
2nd invoice - [protected]

Contact me on [protected], and "[protected]@yahoo.com"

I have placed order on 18 July 2018 for an amount of Rs. 1, 234 through Myntra mobile application. However, amount got debited from my Kotak Mahindra Bank but the order did not got placed at Mynta application. However, while tracking the payment status, my banker has confirmed that the amount is already been transferred to Myntra - Merchant. Having the confirmation proof and could be provided on demand.

On confirmation from banker, I have been reaching out to Myntra through customer care from last 3 months and on having confirmation from Myntra official - Neha Shaikh and Priyanka Gupta - I have not only mailed my last 4 month bank statement to Myntra but also shared the same via uploading that on Myntra application.

However, still I am in search of order amount refund. Even now as well, Myntra officials are not able to define the route for resolution of my queries and again and again asking to share my bank statement.
Further, they are not able to justify the requirements for bank statement.

Today, when I asked Myntra official to connect to their senior, they disconnected the call. This is one of the example of pathetic service received from Myntra for resolution of queries.

After having so much mental torture, I decided to raise this issue with grievance officer.

Waiting for positive response and refund of amount before moving further to consumer court in case of no resolution within 3 days.

I have made 3orders of worth rs 1309.65 on 10th oct 2018 and already paid using debit card and payment also successfull. Bt today i. E. 12th oct 2018 i received a sms from myntra that as for early delivery of one item among the 3ordered i have to pay rs 786.
So, my problem is that i have paid the amount then why this sms they send to again pay amount during receiving the order by me.

Mymta offer for cashback of 10% on citi credit card on purchase of rs 3000 above but on doing same didn't get cashback, contacted customer care, they say the offer is for specific card starting with some number selected by mantra, who will write this in term and condition, falsely making offer and on call saying there was some other condition as well. I fulfilled all condition as stated in their app but how am i suppose to know that offer is valid for specific citi card. I am highly unsatisfied with their false advertisement of offer.

Complaint Incident:[protected]
Order Placed On: 26 Sep 2018
Order No:[protected]-1514901
I purchased a product and received a damaged and over size one, I asked mytra.com to placed an return order, after which delivery boy came 1st time he abused and 2nd time he did not received the product, I am keep calling myntra.com team and they are only stating quality check failed where I have sent email that the product is same as it is and seal packed, also send the product image still they called and stating quality check failed not getting any resolution they keep closing my complaint and if I call they open and close, not getting any resolution want to escalate this matter.
Please look in to this matter.

I had placed a order for two clothing products on 6th october of naughty ninos girls jumpsuit and fame forever lifestyles black girls top...
Order no.[protected]-6655501
The black top is been shipped but the jumpsuit isn't shipped infact returned origin without even approaching...
I kept tracking the record, but it never even showed to be shipped... But now the order is returned to origin...
Should like to know wats the matter asap...!!!
Reship the product or else refund my amount...

Hi i placed a return request for jaipur kurti women blue solid trousers for which i received the following message (Return no. :[protected] is expected to be picked up today (9th oct 2018) by our pickup partner (Ph no. : [protected]). Please keep it ready in an unsealed packet.
To check when will the delivery guy will come for the pick up i called on the given number to which he replied he will come around 2:00 pm and said he arrived at the given time. The delivery guy recalled my name and order details after which i handed the packet to him which he scanned with his mobile. After which he left but i didn't receive any return message neither he asked me to sign anywhere. Later in the evening i got a call from another delivery guy who came at my place to collect the order and i told him it's already been collected to which he said ok. But then after few minutes the owner called me and told me that the packet is not received by them and is not collected by any of his delivery person. I narrated the entire story to the myntra executive. Later in the evening again i received a message stating the pick up attempted today has failed and now will be reattempted again tomorrow. I am unable to understand if that guy was not genuine then how come he had all the details. Also the owner told me that the person whose number is mentioned in the message was on leave today. I want myntra to kindly look into the matter and do the needful as soon as possible.

I have ordered a dress at myntra on 23rd september against which a different dress material have been delivered to me on 3rd october, 2018. I had complaint this to myntra on same day evening giving all the details. Now, the material has been received by myntra on 9th october, 2018 and i have received a message that "your refund of rs 782.25 against order no.[protected]-8403101 could not be processed" in my mobile no. [protected]. Now, my question is that why an amount of rs 782.25 is being refunded by myntra, whereas i have paid an amount rs 931.00 against the dress material. The material which i have returned to myntra is due to wrong delivery by myntra, then why myntra is returning less amount applying their "return policy". It is a matter of great regret that such kind of act will reduce the tendency of online marketing. I strongly oppose what myntra has done with me and will never purchase anything from myntra.

I want to exchange the product which i had received roadster slim fit pants size 34 to small size 32. But i am not able to exchange the product as it is showing that the address is not serviceable. Since i have received product in the same address. Please consider my request make available the same product in small size, as the received product is large size