Myntra.com Complaints & Reviews

Bag of joy it seems wat joy u fool's still didn't received the products which i ordered from u guys order i'd ending with 03701 waste of buying products from this cheap quality myntra 3 rd class service super heavy delay in delivering products hv to wait 1 month or wat guys amazon is infinite time better then this # so called online shopping waste service last tym gud bye

Product ordered - mango women black double-breasted formal blazer
Product received - a third class blazer with single button cheap material
Order no.: [protected]-7546001
Hi team
This is to inform you that that i have always believed myntra does great work with their customer service.

I however have been deceived this time with my order.

The mango blazer that was delivered was not a mango product. I buy mango product all the time and i know the quality.

I feel cheated as i have been waiting for this blazer for quite sometime. This is against any consumer rights .

I need this matter to be escalated and i want the team to come back and justify why inspite of paying the full amount the product that was sent was a wrong product. This is disgusting. The tag and the bar code was not even matching. The size was different. This whole experience has been traumatic.
A very disappointed customer
Zoey [protected]

On 5 october 2018 i ordered high star women blue slim fit mid rise clean look stretchable cropped jeans with tracking id mynp[protected] with order id 109114527547958098503 and i received my product on 11 of october. But that is wrong product of completely different brand size and of colour. So, i want to refund of my order immediately as soon as possible. Please create my return request.

Hi i raised a return complaint on oct 22 which is automatically cancelled on oct 31 without any reason. And myntra customer care support said that 'we have no information for this cancellation you raised a new complaint then i raised another one and myntra give 10 days more time for pickup what the hell is this. Please take action on in it as soon as possible

Mynthra delivered package, but when i opened main package i saw that headphone package was already opened.
I showed this to my colleagues and i have opened in front of them.
Except main head phone all accessories of headphones was present.
When i contacted, mynthra replied that they have done investigation and product was send properly.
Cheaters didn't even bother to call and ask about my complaint.

Hi team,

Myntra shipped a product without a price tag in a sub-standard torn bag.. A clear evidence of breaching the quality parameter.. The product was a female footwear from anouk.. After multiple calls team is not taking it back and asking for the price tag. Incident details
Return declined [incident:[protected]]
Reference number [incident:[protected]]

Please suggest how to file complaint against myntra?

I ordered 4 products from myntra on 25th oct 2018. As the order was above 2000 rupees i got a phonepay app cashback of 200 rupees. I got delivered 3 products on time. Out of which one product was misleading in the description so i returned it.

I got a message that the delivery of the 4th product is delayed due to some unavoidable situation.
After one day when i checked in the myntra app saw that the order is canceled and they have initiated payment the amount i have paid minus the cashback i received in the phonepay app. They didn't have the courtesy to even inform me before canceling and didn't even mention the reason.

Order no:[protected]-2036403

I had ordered a boult earphone via order no.[protected]-3387401 which i had receive empty box and earphone is not there. Same day (20/10/18) i had raised complaint for the same.

But 10 days has been past and i have not received my amount of rs. 588 in my myntra credit a/c.

I am using another application like amazon/jabong/flipkart but never faced this type of issue in refund.

And this is my personal feedback about myntra that i will never use this app in future as well as never suggest to any for shopping on myntra also customer service is worst and not able to resolve the issue after a long follow up...

Rgds:
Himanshu vikram
[protected].

I have placed one order on myntra on 28.10.2018. Amount of 2319 deducted from my sbi bank account. After 10 min i saw, order has not been placed. I contacted to myntra customer care executive for not placing this order. We have not recieved payment from your account. He said your money will be added to your account by your bank within 48 hours. You dont need to worry, please order the items again. Just because items were on less prize. I ordered again after 30 min. (Amount 2286).
After waiting 2 days, i contacted again myntra for not getting my amount back, ther are saying now that contact your bank, we have not recieved your payment. What to do please help.

I was not called prior when my order was out for delivery even more the delivery boy did not even call me and just gave my order to my gate keeper as i’m not in town how do you expect me to collect my order? I did not even get a message of my order being delivered how careless and irresponsible i’m really disappointed i won’t ever order anything from myntra i want you to take a strict action against the man who delivered it. 🙏🏻

I have ordered two items to myntra one is Anouk's Women Navy Blue & Red Printed Kurta with Trousers & Dupatta. SIZE-XS(as written on the description). problem with is product is that they have not send the dupatta with this product.and on complaining to customer care of myntra they asked me to put it on exchange but size of this product is not available now and now they are asking for returning the product
another one is Jompers Men Mustard Yellow & White Solid Kurta with Churidar SIZE-L(as on description)problem with this product is that in this product they have not send the churidar. and they asked the same thing for this product to put it on exchange but again product size was not available. and now when i surfing that site then i saw that same product is available but this time without churidar this thing seems like they are just giving the wrong information to their customer.
now as i have have to return that product then i wont be able to use those products for the auspicious festival diwali.

I order shoes on 25th oct and get delivery date on 30th oct but its they failed to deliver the package on time since form two days i'm receiving text that u will receive the package today and while calling delivery agent they are say that this is not are route by mistake my contact send by the company. And while calling to help center they also giving useless suggestions.

I wanted to order a shoe from your app and i got a coupon saying 20% of on minimum purchase of rs 1999. The product i wanted to order bears the price tag of rs3000. And at the time of checkout the final price was over rs3500. I mean rs 500 as tax? Are u guys out of your mind? And the coupon only scratched thr price just by rs 173? Talk about 20% off...

Hi Guys,

It's about my recent purchase. Let me tell you I'm very disappointed. As per my knowledge 176061 is a pin code where you guys give services. However, in my case, delivery boy denied to deliver my product on my doorstep and called me in a different area as per his convince. Which is far away from my place. However, I have managed somehow, because my sister is working in same area. So she has received the product. Unfortunately, because of some reason I have placed a return request and now again the same delivery boy denied for home pickup and telling me to come in same place. Actually I'm 9 months pregnant, so I clearly told him it is not possible for me to come and my sister is also out of station for a week. He was so rude that he told me no matter what he will not come to collect my product and he will cancel my request by himself.
This is my 4th year with myntra and my experience was very good. However, this incident make me feel pathetic. I am a person who always shared good feedback about myntra to my friends and family, but now I doubt. I never expect this will happen with a brand like myntra.
I have complaint number as well[protected] which I have made to myntra customer care.
Please treat this on urgent basis.
Looking forward to hear from you.

Regards,
Payal

They have gave me the wrong product. I had ordered roadster women navy blue top but when i opened the parcel i saw that it was moda rapido men tshirt. I am very disappointed by their service. And when i put it in the exchange option, today the delivery boy came and refused to take this wront product and didn't even gave my parcel. Either do something or i m not going to buy anything from this site and i m going to tell all of my friends that they are started giving the wrong product

My order no:[protected]-8728001 men navy blue solid varsity jacket (Size: m) placed on 16th oct' 2018 was marked cancelled due to 'out of stock'. This information was provided to me 12 days after i placed the order in the hope of receiving it on time for my brother's birthday and now do not have anything else to gift him. At least prior information needs to be provided, but that hasn't happened. Irresponsible/unprofessional behaviour by the delivery executives and i will surely refrain from ordering from myntra ever again.
Below par standards of delivery time and disappointing handling of orders. This was my very first order on myntra and will most likely be my last.

Myntra delivery agent (Saklain enayat ; [protected]) came to my house with order id [protected] to get the ear ring (Order id:[protected]-6662103), but he picked two dresses (Kurtas, for which return request also initiated).

As a consequence the ear ring order refund has been initiated, but the ear ring is there in my place (Not been picked yet). The dresses have been picked by saklain and i did not get the refund yet.
Raised multiple complains to myntra customer care, no resolutions yet taken. Please look into this asap, and take proper action on the delivery agent so that he should not do this kind of mistake henceforth and restore benefit of customer on myntra. I tried to reach out to the delivery agent multiple time, but he did not pick my call.

I need the refund of two kurtas, which have been picked up on 20/10/2018 from my home address.
1. Sassafras - women navy blue & orange printed a-line kurta (Price: rs 849.45)
2. Anouk - women teal blue & mustard yellow yoke design kurta with palazzos (Price: rs 2350.88)

I placed an order via Myntra online shopping app on 22.06.2018 ordering 6 items bearing order no.[protected]-5868401 worth Rs 5668.87. I received the order and it turned out to be a wrong shipment consisting only 3 items. The 3 items shipped were not even part of the original order I placed for 6 items. I placed a return request immediately thereafter, and to my utter shock, the concerned executive who came to pick up the return refused to accept the return. He said, the order placed and the items requested for return do not match and your order is incomplete as the return request is of 6 items but you are giving us three items. I explained this to the
executive but he was adamant on the same and did not pick up my return. Thereafter, I called the customer care explaining my grievance to which I was given a series of assurances about redressal of my dispute but I am waiting for their actions to match their words to this date.
Thereafter, after successfully buying and wasting time and despite my repeated requests and attempts, I did not get either the items I ordered or the refund. Despite raising many return request, going to the local warehouse of the Myntra, talking to the customer care only fake assurance were given to me and it took almost 100 days to resolve this issue. Again in mid – October 2018 I contacted the Myntra team wherein they accepted the fault at their end and asked me to place another return request which I did. As expected, they kept me on hook by requesting me to wait every time I called them. Strategy is simple by Myntra - frustrate customer so much that he himself bows out of the contest. I have conversed with all the persons in the managerial pyramid in Myntra customer care and all of them have on record accepted that the fault lies at their end but again they have not resolved the dispute and today i.e 25.10.2018, Myntra escalation team case manager called me to inform
that they are declining the request made by me stating that the fault is not from their end, indirectly stating that I am putting false allegations on the Company.
This is ironic, I don't a reason why I would spend the time and energy to replace the products, assign them unique ID codes and waste time with Myntra for an amount of 5, 700, as if I do not have anything better or productive thing to do my life.

Sharing below details of the items shipped wrongly by Myntra:

Item No. 1-
1. Article No. - ML-DL-0020
2. Bar Code No[protected]
3. Details of product received - Here&Now brand - This is a maroon color full sleeves
short kurta for men. Size - Large (L)

Item No. 2 -
1. Article No. - HN D5 0033
2. Bar Code No[protected]
3. Details of product received - Here&Now brand - This is a half sleeves t-shirt for men
with black and red stripes with white background. Size - Extra Large (XL)

Item No. 3 -
1. Article No. - HRX-AW16-MK-1525C
2. Bar Code No[protected]
3. Details of product received - HRX by Hrithik Roshan brand - This is a half sleeves t-
shirt for men black in color with HRX written over it in Bold. Size - Large (L)

Details of the original order and items

Order no.:[protected]-5868401

Item No. 1 -
Size: 40
Qty: 1

Roadster MotoGP Men Khaki & Grey Slim Fit Printed Casual
Shirt
Price Rs. 2199.00
Discount Rs. 1392.85
Total Rs. 806.15
Sold by: WandWagon

Item No. 2 -
Size: L
Qty: 1

HERE&NOW Men Grey Melange Printed Round Neck T-shirt
Price Rs. 799.00
Discount Rs. 560.00
Total Rs. 239.00
Sold by: Unistand

Item No. 3 -
Size: 33
Qty: 1

Celio Men Beige & Khaki Straight Fit Printed Cargos
Price Rs. 3999.00
Discount Rs. 2000.00
Total Rs. 1999.00
Sold by: FashionTech

Item No. 4 -
Size: 40
Qty: 1

Roadster Men Blue Regular Fit Faded Casual Shirt
Price Rs. 1599.00
Discount Rs. 1012.81
Total Rs. 586.19
Sold by: WandWagon

Item No. 5 -
Size: UK9
Qty: 1

Roadster Men Brown Sneakers
Price Rs. 2199.00
Discount Rs. 1392.85
Total Rs. 806.15
Sold by: WandWagon

Item No. 6 -
Size: UK9
Qty: 1

I had purchased a jacket from Myntra which got delivered on Oct 15. I want return it back since I did not like it. As per the policy it says i can return in 30 days however the application is saying i have passed 30 days timeline and cannot be returned. Infact the product did not show the return button even on the next day of delivery and showed the attached message.
I connected to customer service but no response, the automated system was unable to answer the request of return.

Order No:[protected]-7012101
Date of Order: Oct 8
Date of Delivery: Oct 15

I have ordered for a sandel some days ago and it was delivered within 2days. I cancelled the order on the day of delivery that is 14th Oct.after that I got so many messages regarding pick up of the order but it was cancelled from your side all the time. After that I am calling over your toll free no on daily basis but they have their excuses all the time.and I received the message that we are unable to pick up the order many times. All the champions over toll free no assures me all the time that we are trying our best and we will pick up it immediately but no action is done till time.
I am really fed up with your services.
You have rejected my cancellation order without any confirmation. That's so unfair to any customers.