Myntra.com Complaints & Reviews

I bought a product and after receiving it, i raised a return request. Return got approved and i got a message on 22nd oct that your product will be picked up today, and i didn't receive any call nor anyone came to pick up the product. Then, on 23rd i got a message that "since you requested to reschedule, we will come again to pick up". Then, i called the concerned person and asked him, he told that he will come after an hour. But, then again, no one called or came to pick up the product. Then, on 23rd late evening, again i got a message that your request for return is cancelled. I am not able t contact anyone through app.

You have a very pathetic delivery service as well as you people have a handicap communication channel with the delivery service. My product got cancelled coz delivery boy didn't want to make delivery. Moreover i got this update that i have cancelled the order. I am chasing with myntra since 18th oct and now on 23 oct when i called myntra 4th time they told me product was cancelled, if it was cancelled it should have communicated to me very next day on 19th when i got call from myntra/ ecommerce head office side that they will re-asssign it on 20th for sure. After so many follow ups what i found is myntra has poor communication and handicapped delivery service.

This month i had ordered a jeans from myntra of the brand 'all about you - women jacquard side tap mildly distressed jeans' but they sent me a wrong product. The product i got was different as shown in the image of order. When i created a return request of the same the pickup person denied to take because the product didn't match. Then i tried contacting myntra and they told me they raised a complain against this and that they will retry the return. After the complaint was registered by them again a person came to pickup but again he denied saying item not matching with pic in order. Now tell me if i received a different product how the image will match? Myntra told they'll take it but they denied to take. Today i again complained the same but i feel that same is going to get repeated. I want strict action against myntra.

It feels very disappointing to have ordered products from myntra. It was my first and surely the last experience. I ordered 3 pair of shoes with order id[protected]-7545903 at indore. They were scheduled to be delivered by 19th oct. 2018.in tracking, it is showing that the product has already reached indore delivery centre by 16th oct. 2018 but hasn't reached to me yet. Have complained multiple times over call (Complaint no.[protected] but no response yet. Very bad and unexpected experience.

I had ordered for a libas kurti they gave me a wrong product and when placed a request for return there is no response. Infact after the request placed also i got my new orders delivered at the same address and when placed for return no update. Why such unprofessional behaviour? I have been using myntra from 2012 and now when facing issue with few products this is what they do?

My name is -Pritam Singh Yadav i placed order on 12/10/2018
blackberry trouser. order no.[protected]-6733503 is.
but myntra not delivered original product they delivered wrong product after that i placed exchange request so many time. i cannt recived original product not yet.
also myntra coustomer care operator misguiding me and giving wrong information.
my name.-pritam singh
phn no.-[protected]
mail id.[protected]@yahoo.in

Got myntra voucher (After lenskart shopping) and nothing has mentioned anywhere how much amount applied from the total voucher. I am fulfilling all terms & conditions, even though not getting full discount by those vouchers.

When i discussed the issue they said you will not get full discount.
Then why they give vouchers and why mentioned for those vouchers that i will get 1000 & 600 off?
I am not even getting 50% of discount amount.

You just see the ecom tracking status. You can understand my disappointment.

If you can't find a mnc company address which is very clear in google maps. I suggest better you close your service in bangalore "ecom team"

Without calling customer how can you mention "address not locatable and addressee not contactable" - very bad impression.

May god help your business in long run with inefficient team.

I have placed one order (Order no:[protected]-5050601) on myntra on 11th oct 2018 and i didn't get that product yet.

Delivery person was updating wrongly on their portal and when i am trying to call the customer care they are telling repeatedly that delivery person was unable to contact me which is not true. Delivery persons were not calling on my registered no: ([protected] / [protected])

After 5 days i have called again to the customer care and ask them to share the escalation matrix but they didn't provide that and after forcing they have raise a incident with the detail of incident number:[protected] to address this issue.

One that time of ticket logging they told that they will resolve this issue with three working days.

Now i have got a mail stating my product was cancelled as it was returned to their warehouse as undelivered.

Please help us to get the product with the same price as now its price has arised.

I have placed the order as a gift and now they are harring me. If i am calling them then they are saying they can not do anything in this regard and

There is no scope to escalate this matter to the higher level also.

I have not received my order but still my order status showing it as 'delivered'. (Order no.:[protected]-9904103). I tried to complaint about this matter through myntra "call now" help center, but the mobile number (+[protected] they are showing is not reachable. I am not able to find any other way to complaint about my problem. What should i do??

Sir i have bought one roadster jeans from myntra.. Although being of size 32 it is so loose so i initiated a return but i tried 3 times to return.. The salesman device is demanding some code that is not printed on the jeans or its tag.. So he was unable to return it.. Sir only 8 days are remaining for return.. What is my mistake in this.. If it is not resolved from your side within the 8 days.. I will be forced to express my views about your return policy on any social media known to me..

Hi,

I have ordered dressberry shoes order no.[protected]-0198303 on 2nd oct, 2018 and it was a prepaid order.

And on 8th oct, i got an update on my order on my account that the order has been delivered but actually it isn’t.

So i called the customer care and told them about the situation incident :[protected] and then after 2 days they closed my request without even confirming from me to check whether order has been delivered to me or not. On calling up them again they said that the item has been lost and they will initiate the process of refund and the status will be changed from “Delivered” to “RTO”, but nothing happened. I called again 4 times but after explaining all the situation they put my phone on hold and then ended the call. I again raised the complaint on 18th Oct with complaint no:[protected]. The executive told me that this time it will be finally done on a high priority which they already have been saying to me in the last 4 calls but the status is still showing delivered.

I am highly disappointed with the un professional behaviour of the executives and the site and really worried about my money. I am still awaiting for my refund money. So please look into this on priority...

What is combo offer?
You have mentioned that combo offer of particular products that, it is Buy 1 @mrp and other one for free. And when I ordered my product with a great excitement of buying two WROGN JOGGERS and ROADSTER t-shirts but when I checked my order list, ot shows as only one quantity.

When I contacted the customer service, they told it doesnt work on that. And told that, I have to buy 2 products for availing combo offer .And they said combo offer is of just giving the discounts and not the 1 free product. It doesn't make sense.
They said I should consider the original price and not the Discount price, it is totally a ####.Now after combo offer it is of the same price. Then what is difference between the normal offer and combo offer. Combo is meant to in PAIR.

I haven't received my product yet, but Im gonna cancel if it has only one pack, instead of the combo pack. Iam unable to cancel the product as it has been shipped.

waiting to resolve my problem ??????

I placed an order on 10 october 2018 on myntra but it didn't get delivered to me. Now the status is showing cancelled means i have to re-order the items. The order number is[protected]-1889003 that include two kurtis. They just stated that i was not available but the fact is i didn't receive ant call from the delivery agency. Kindly look into the matter as i want to get the items delivered to my given address as soon as possible. The items were ordered during the sale period and now the prices have increased

Hello myntra,

I placed an order (3 items) from myntra and below are my order details.
Placed on: 07 oct 2018
Order no:[protected]-4191001

Out of 3, myntra delivered 1 wrong product. I raised the complaint for the same on 11 oct 2018, complaint refernce no. Is[protected].
Now myntra is asking me to courier the wrong product to them. My question is why should i do it, this is a mistake from myntra end they should replace it or return my money. It wasn't my fault then why should i waste my time and resourse in correcting myntra's mistakes.

Also, this time i am not getting any calls from them for feedback. So, i am giving it now. It was really very bad experience and now i will think twice before doing any shopping with myntra.

I have ordered vero moda jeans but it didn't fit properly so i have placed return request. Return pickup has been done but still i got the msg o[censored]nable pick up your item. Product name: vero moda navy treggings (Return no. : [protected]) on 20 oct 2018.
Attempts made by shadowfax.
It is very irresponsible behaviour please kindly check into this matter.

You have any constructive thoughts, creative ideas, or reasonable offers, please,

I am disappointed and really concerned about my above mentioned product.
I have ordered harvard women peach-coloured & red colourblocked round neck t-shirt on 12th oct'18 till that time i have not received any status update of my product. It was supposed to get delivered on 19th oct'18. But on 18th i got msg from your side that product is delayed and it will be delivered on 20th october, bt till now i haven't received any update of my product.

Being with myntra for so long and being such a valuable customer for so long this kind of service is not at all expected from your end.

I want my product update and delivered asap

On 14th october, i bought a polo t-shirt on sale from myntra. It was never delivered but the app said that it did come to my home but was refused it, twice, which is impossible since i was inside throughout the day and nobody came. This happened again on next day. Later, it got returned to the seller. I checked the address and i did give correct one. I don't understand how could this possibly happen.

I am disappointed and really concerned about my above mentioned products.

I have complained multiple times about my product that i have ordered two lawman jeans on 8th oct'18 till that time i have not received any status update of my product. It was supposed to get delivered on 20th oct'18. But still now i haven't received any update of my product.

Being with myntra for so long and being such a valuable customer for so long this kind of service is not at all expected from your end.

I want my product update and delivered asap, otherwise i will going to escalate to consumer forum.

Regards
Tamal dutta
Ph-[protected]
Dutta. [protected]@tcs.com

My complaint is regarding the three orders. I had ordered 3 kurtas from myntra. I haven't received any of them. I keep getting messages stating that the order will be delivered today and there's no sign of it happening neither the agent calls nor he is picking up the calls. This happened thrice and one of my order is returned to origin without my consent.