Myntra.com Complaints & Reviews

I ordered a pair of geox formal shoes in august from myntra, and paid inr 8700 for them (Original mrp is inr 20000). I started using these shoes in november 2018, and within 2 days o[censored]se, the sole on the right shoe has come off.

I contacted myntra, sent them pictures of the defective product on 3rd november, first on phone and then via email. They assured me that they would resolve the issue, which they have not for 2 weeks now. I have sent them 2 reminders after that on [protected]@myntra.com, but they just dont bother to respond.

They have sold me a defective product, and must refund me for the same.

Myntra order id is[protected]-7500203

It's ok if everything goes well but if you end up with any issues with product theny god you are screwed! They give a damn about it and the customer service is totally insensitive and deaf to your problems. They withhold a substantial amount stating various terms of your return the product and not even offer for a replacement. They are looting hard earned money of the people and totally don't fit to operate in this market and business. To me what they do with customers is a day time robbery and the customer service is tuned to put the blame on customers only but not empathize and help to resolve.

Pls don't fall for them and loose your money. There are many more which has high values and customer centric approach, pls encourage them as i am doing now.

Good byeee myntra.. You lost a customer and advocate for just 250₹!!! If that excites you.

I really really hope their management takes this seriously and does something about it.

I returned my two product which were here&now men black regular fit faded casual denim shirt priced rs.565.95 and ether women blue skinny fit mid-rise clean look jeans priced rs.872.88, order number[protected]-2979103, which i returned on 9th october 2018 and they received on 16th october 2018, and told me that i will get my refund after 7/10 days but today is 17th november 2018, and i haven't got my refund yet, when i call them they told me to send my bank statement and after sending my bank statement also my issue was not solved. I call them 10-12 times but then also i haven't got my refund, they told me that they have already initiated refund and i need to call state bank of india or to call their customer care. I did visit the bank and called sbi toll free number but they said it's the responsibility of the bank through which they have initiated refund and they advised me to talk to myntra customer care and ask them to resolve the issue. I talked to myntra customer but they're not helping, they keep saying that we have initiated refund but i haven't received any refund yet.

On 15 th nov i ordered a pack of highlander t shirt online one was of color aqua and pink.. However i received only one t shirt of color aqua.. I raised the query on the same day when i received the tshirt i called the customer care he told me he’ll solve the request by taking the complaint and ill get the other one shirt.. I was like okay... After that i dint received any call or message on 17 th i was going though my mail i saw the mail from
Myntra that they have taken my exchange request which that customer care guy never informed me about and i knew that as i have used that t shirt i wont be able to exchange it so i called the customer talked to the agent n superviser vishakha. Firstly she did not even apologised for what has happened on their part she kept on saying it was suppose to be obvious from my side i should have not use that t shirt.. Secodly i gave her the option either just give me the other tshirt which i have not received it or refund the half amount and also i told her then ill buy your exchange product again but ill pay the amount only for one tshirt.. She kept on saying how it was my fault with no sollution i have... I paid full amount to them in advance as a promise from
Their side that they will deliver me the product but they gave justice to that product halfly... Later on i got tired with her so i said take the complaint or transfer this call to your manager let him give me the sollution she denied that as well...

Delivery personal contacted and asked me to collect the consignment from him. I told him that i will collect it today and he agreed, but the product status become return to origin. Worst service i ever experienced. This is second time. I contacted the customer service and registered two complaints, but no change in behavior and didn't get the items.

I ordered a leather ed hardy jacket from myntra and after a year it started torn out the worst material they used all the big brands making fool of people here on myntra selling their worst product here
I request you to exchange it or refund or either i will put a complaint in consumer court
They are using fake stuff like leather it wasn’t leather just look alike and cost me around 3200 after a heavy discount but it all waste of money

I have not got the refund of RS 1149. I have returned the product. They are telling the refund is processed from there side on 21st October. I called them 7 8 times. They told me to contact bank and file a dispute at bank. The refrence number they provided to check with the bank is wrong. It has been 1 month. I even shared my bank account statement that the amount had not been refunded. But they are telling they can't help contact the bank.bank is telling contact myntra. If they have transferred the money where Is the money

I want my money back in any cost.
Myntra Account:[protected]
Product Anouk Mojri
Anount 1149.

I ordered a nike shoes worth rs 2700 when i got the product the quality was nice but i got 2 pairs of shoes that too of left really pissed off man an on the top of that the colour was different i really dob't know wjen they will resolve my ressue it has been hours i did not get any emails lets see what happens even i don't kbow whether they will replace it or not but yhe first experience was not nice

I have purchase HRX sunglasses, which was small for me in size so I have initiated exchange, on next day. Now exchange of this sunglasses took so much time to deliver because of festival season and heavy load on delivery people. Same time I have requested to Myntra executive to cancel exchange I will return this product but after taking so much feedback their is nothing done by customer executive. Meanwhile I am not at all able to return this product within 7 days because of Myntra app not supportive to initiate return while exchange is going on. Now all delay happen only because of this Myntra logistics and Myntra denying to accept return because 7 days over. At not at all ready to investigate their fault...### management or customer service who block my email as well.

Missing Product
I had ordered four products from Myntra on 6th of November which contains 3 shirts and a watch . I made the full payment online.I received a package on 8th of November at my address. The package i received was fine doesn't looked damaged, but when i open it. i was shocked to know that the watch that i had ordered was missing & there was an empty box though i received my shirts. I immediately told the delivery boy that i won't accept the order take it back. He refused to do so. He told me to lodge a complaint with Myntra customer care which i did in front of him. i explained to them what happened with me. They assured me that they will resolve the matter within 3 business days and asked me to accept the order first. The delivery boy didn't even took my signature for confirmation of delivery he just ignored me. Now after calling several time & waiting for almost 7 days i got a reply that my request is declined. That mean i paid Rs. 1624 for an empty box. I want to lodge a complaint against whoever is responsible . please help
Following is the detail of the order and email conversation with Myntra
1
Hi Andagi!

We know you are excited to get your hands on your bag of joy. Our Style Delivery Agent Arket ([protected]) is on his way to deliver your order today.
See you soon!

In the meantime, you can reach our Style Delivery Agent by clicking on the button below.

Stay Stylish!
Myntra

STYLE DELIVERY AGENT

Your Order Details
Order no.:[protected]-6879303

2)
Response By E-mail (Nishtha Punani) (08/11/2018 02.31 PM)
Dear Andagi,

Further to our telephonic conversation today, we have taken a complaint on your request.

Your reference number for today's interaction is[protected]. Kindly be assured that we are working on resolving your query at the earliest and you will receive an update within 3 Business Days.

Any replies to this mail will be unattended and we sincerely regret any inconvenience caused.

You can log on to www.myntra.com/contactus to get in touch with us in future and quote this reference number in the mail content.

Thank you for your support!

Regards,
Nishtha| Myntra
“Everything You Need To Look Good

Question Reference #[protected]

I received the product and need to confirm to place a return request but i cannot confirm the order. The software is not accepting as it says to try again sometime later. I have been trying it for 1 day continuously but no proper response. I tried it both in the desktop and mobile app but i cannot return it. I have all the bills and covers intact and need to return it.

Hello team myntra,

Please be informed that i have placed the order for three products, order no : [protected][protected]

[01] roadster men navy & olive green regular shirt,

[02]arrow men pink slim fit checked formal shirt,

[03]bella moda girls blue& pink floral print fit & flare dress and as per the update given by one of your myntra champion i should have received it by 7 th nov'2018, but still i haven’t received the orders which i have placed.

Hence, it would be great help if you update on my order asap and deliever the product by today itself rather just giving assurance or raising any notes for it.

Thanks,
Shweta bhosale

Delivery personal always ask me to come and get items where he is standing. Mynthra delivery boy is always present at a location about 8 km from my address. He don't delivery items at the address and ask me to come where he is presently standing. This is second time he asked me to go 8 km from my address. I have been complained to mynthra but poor response. When i questioned him, he told me that i cant collect it from office, if i wont collect it within 2 hours the items will send to source.

Incident:[protected]

Requested for refund on nov 4, 2018 refund [incident:[protected]]
Didn't get refund till today that is 15th nov 2018.
I was promised that i will get by refund by 14th nov. Even after taking 10 days of time i have not received by refund.
I seriously don't have faith that i will get my refund that is amount 1218.95 rs back.
Please don't try to break the trust which people have with your website and refund my money at the earliest.

I returned my two product which were here&now men black regular fit faded casual denim shirt priced rs.565.95 and ether women blue skinny fit mid-rise clean look jeans priced rs.872.88, order number[protected]-2979103, which i returned on 9th october 2018 and they received on 16th october 2018, and told me that i will get my refund after 7/10 days but today is 14th november 2018, and i haven't got my refund yet, when i call them they told me to send my bank statement and after sending my bank statement also my issue was not solved. I call them 10-12 times but then also i haven't got my refund, this is how myntra treat their customer. I want my refund immedietly.

Two days ago i received a product and now i want to return it but the return button is not accepting my return request. It's return validity is for one month. Please look into the matter as soon as possible. The return button is not taking the return request as after clicking on return the page is getting refreshed to the same page only instead of not to return request successful.

I have ordered 4 products from myntra and promised me to be delivered on 12 nov but there is no contact i have my plans to leave for vacations with my family and friends but myntra spoiled everything by not shipping the products on time. I will not use myntra again and uninstalled the application. Just because of not taking care of shipment process i have to go local shopping.

Never depend on myntra and there bad customer service.

Vipul chaudhary
[protected]

I had returned a parcel on 26/10/18, containing a pullover and payment mode was debit card. It was mentioned that amount will be refunded within 7-10 days after date of picking up but even after so many days, my amount has not been refunded yet. I am providing some important details regarding that parcel:
Placed on: 25 oct 2018
Order no:[protected]-2867701
Item description - roadster men grey self-design pullover
Size: l | qty: 1
628.95

Return picked up/received
Please note: your return has been picked up/received successfully. Please check your email for refund.
I didn't received any further updates after that parcel got pcked up. Kindly refund my amount soon.

Thanks

I placed an order on 7th nov on myntra of inr 2191, amount deducted from my indian bank account but myntra claims that they did not receive even though my transaction details show the transaction was successful. But they are not accepting that amount is transferred and continuously asking me to contact my bank. What is going on. I want my money back. (Contact no : [protected])...

I made an order (Order no.[protected]-3270701) on myntra on 29.10.2018 in the name of neeraj through net banking.
When i ordered it they promised me on the app to deliver it by 7.11.2018. However till 9.11.2018 the delivery was not made so i called the customer care and they told me wait till next 48 hours. I did wait for next 48hrs. Again on 11.11.2018 there was no delivery i had to call the customer service again thry told me to wait another 24 hours for the delivery. I have been continuously asking to cancel the order and refund my money back but they are declinng it was