Myntra.com Complaints & Reviews

This is so unfortunate that despite of being a premium customer of both i am facing issues with merchant as well as with bank


There was refund of the returned items that was suppose to be processed back to my corp bank account

As per the merchant the refund has been processed back on 05th oct but the same has still not been credited to my corp bank account
I checked with bank account and they claim that bank as not received any refund request

Since both the parties are involved i would request an urgent action on same and have the same resolved at the earliest

Pfb the refund details for merchant as well as for bank along with transaction reference number

Amount - rs. - 999 - bank reference number is - 268763
Amount - rs. - 999 - bank reference number is - 268763
Amount - rs. - 788.88 - bank reference number is - 268763

Regards
Srishti raj
Mobile no. [protected]

I have ordered yufta kurta, la firangi kurta & a yelloe sling bag of rs 670.95, rs 865.20, rs 801.22 respectively on 18/10/2018. Hence the total amount of rs 2337.37debited with pos wdr -943565 with the order confirmation. But before that rs 2337.37 debited with pos wdr-936320 with out orderconfirmation. So plz refund my amount which was debited with pos wdr-936320.

Order number –[protected]-0199801
Summary of the issue:
The order was placed and in some days few of the items were delivered but once i checked the account i noticed it is not working, i called myntra support and they have informed us the account has been blocked. And i cannot perform any activity on the account because the number of return is more than i purchased.
This was a shock to me; how could you block my account in the middle of ongoing order? I requested them to cancel all of the order, on this support team promised to arrange a call back which i got after multiple call to you customer care and writing emails, they informed me, that i cannot refund because my account is blocked, and suggested me three things :
1. Create a new account for doing any new shopping from myntra.
2. Donot accept any item from this order which is not delivered.
3. Donot open the items you have received and they will get back to me and will arrange return.
I adhere by all of this, now my request is still pending with myntra, i tried to reach out to you to get my complete order canceled and have no complete clarity on this, i have received many emails stating that i cannot refund because my account is blocked but i requested you to cancel the order and collect the complete package. I have not opened any item or packet or used it from this order as suggested by myntra support staff and escalation mangers, so there must not be a problem.in the continuation i created a new account and placed another order:

Order number[protected]-0935601
Summary of the issue:
I have created a new account and placed this order on 26th sep 2018 as suggested by myntra staff, and i have received defective products in this so i tried to return it, on my shock again in this account as well i am able to perform and place new orders but cannot exchange or return any item from already placed order.
I called myntra multiple times to get clarity and one executive informed again this account is blocked. And thwy will get a call back from complaint desk manager arranged but this has not happened.
Why this is happening, if myntra donot want me to shop from myntra inform me clearly, i will not do it but this is mental harassment, what you are doing is completely unethical. I have only followed what myntra have asked me to do.
Is this some kind of monopoly of myntra that they can do and cheat myntra like they want?
I request you to please help me here and resolve my issue, i am feeling really mentally exhausted and sick because of the number of times i have to tweet you, email you and call you and have around fifty thousand cheated by myntra, they products from the package is missing, wrong size and defective what i will do with these.
I have already been exhausted requesting myntra but they are really unhelpful and rude. Today i. E. 20th oct i called them again, and finally they said, “ you don’t have any option but to accept this as a fact”
Mr mohammad azhar from myntra support team informed the final wordings.
With him, akasha sethi supervisor, abhishek kohli – executive has promised to get it resolved but never came back.

Hi,

I have ordered adidas shoes via order no.[protected]-8215103 on 14th oct, 2018 and it was a prepaid order.

And on 18th oct, i got an update on my order on my account that the order has been delivered but actually it isn’t.

So i called the customer care and told them about the situation incident :[protected] and they after 2 days they closed my request without even confirming from me to check whether order has been delivered to me or not.

I am still awaiting for my order to be delivered. So please look into this on priority basis and get back to me the below contact number.

Regards,
Mohit
[protected]

I dint get my delevery till now so i gave a complaint over here and i got a call from myntra stating tat i will get the deleverd and till now there is no delevery of my product and the complaint which i gave is changed to resolved guys pls dont waste your time shoping with this myntra site its total waste of time... Order no[protected]-5216701

I am a frequent customer of MYNTRA and i have bought many many products . In last 10 days some sale was going on and i ordered many items . Unfortunately some products don't exactly match with the pictures or quality is not as per expectations or many times size is not fit to us..In sch cases we have no other option other than returning the product.Today my myntra account was blocked for reason best known to the myntra team. And today only...

I have ordered a product in the sale got it for Rs.513 and then i was HAPPY TO get it but after few days the product got out for delivery and was supposed to be delivered by night at 6:30pm the guy called me and told me that his phone is turning off and he is stanting at some location that was 500 meter away from my house and if i need the product i have to go and get it he will be waiting and he dont need any direction because his phone might turn off and he will be lost. so i went to the location and he was not there called in he didnt picked the call and then after 2 hours i got message of postponing of delivery.That was even ok after 3 hrs i got message of cancellation that was done from myntras side. WOW unbelievable call and tell me to come half a km and then run away then cancel my order and now the product is selling for 1299 which is 800 more than what i order i called CUSTOMER CARE they said me get lost because there policy cant let me get that product at the same price wow myntra wow .. So much trouble for trusting you guys product not delivered waiting for the delivery in puja and not going out going out there for 500 meter just for nothing amazing.This was the last experience i have faced with myntra i am not gonna order for this ### site again there policy says that they should try for delivery 3 times but they are amazing here i delivering the product calling the customer out and running away canceling the product by there own left me loosing money good enough i will switch to other sites.

Order no.[protected]-4822603
Register E-mail - gaurav.n.[protected]@gmail.com
Contact me on - [protected]

I purchased a prepayed product in myntra oder number:-[protected]
I don't got message for delivered your product but they suddenly delivered my product to me but i'm happy with that's and when we open this product then i'm seen this is not that product colour those i'm seen on sites and when we want to return then in product we don't receive her prize tag so how can we return this
I'm facing this worste situation first time. So please respond to my complaint and take proper action on them.
I hope this will not repeat next time...

I ordered adidas running shoes on 12th october and the estimated delivery date was 24th october. But on 18th october they sent me a mail saying the order has been cancelled. I ordered them during the sale period but bow the price is increased. If they are not able to deliver the product why are they even making the item available during sale period. I even tried to contact them but there was no response.

Dear team,
Hi, there is a problem coming in the payment options in the website of myntra as well as the application. Even after contacting customer care we have no convincing and applicable solutions and as per them we should wait till the ticking clock of the offers goes down but if we do that we'll lose our discounts offers for the latter items. So kindly look to this problem as it is due to some flaw in your website.
Please find attached screenshots for the offers details as we look for the same offers as we applied in the time limit of them.

Thank you

I have ordered sparx shoes order no.[protected]-5233103. Since shoes are damaged, i put a request also to return the same but it is not happening saying "item cannot be delievered check our return policy", i checked the policy nowhwere it is written that shoes cannot be returnd. I caaled customer care also reference number[protected], nothing happened.
Again i called the customer care with reference number[protected]. Everytime mail comes by saying that after 3 business days your issue will get resolved.
I just want to return the product and want my money back. Is it that much complicated.

It has been 15 days i haven't received the refund amount for 2 products. When i am calling to myntra they are saying that check it with the bank and the guys from bank are not aware about it. I have one question that why it happens only with myntra. I have used all the shopping sites there return policy is good. I don't have to suffer but for myntra it's have been a very frustrating experience with the return policies. This is the second time it is happening.

Hi,

I had ordered an shoe worth of 5499 (After discount) in myntra with order no:[protected]-5016403, however without notice to me they have cancelled the order.in app also there is no reason for cancellation. I had booked this order during their discount period for festival. So i called to customer care to know the reason. They said it has been cancelled due to quality check and insisted me to reorder. However for me to re-order now, the price has been increased to 10000.

Now if the quality gets failed they have to arrange another one to customer or intimate to customer in email and or sms, on the same day during the discount period, if they had that much concern of customer for not delivering the damaged product.

Now also in there website and app shows that it can be purchased. If it is really damaged piece they why they are showing in there website/app that it is for sale. This is just to make customer monkey around for that product.

Myntra is making customers to order in discount period and they will cancel without notifying, so that some customer will reorder without thinking or checking.

I was not late during there discount period, then why i have reorder with revised amount to shoe. I'm ready to reorder however with discount price which myntra had provided during there discount period.

Myntra is just looting from customers and working in un-professional way. Customer care myntra also said that it will show one piece, however when you go for booking it will say out of stock. Please check the screen shot i have attached

With regards

Keshava n
Mob: [protected]

My return request was placed on 8th october (Return no:[protected] and i got a messsage saying my return will be picked up on 9th october but the delivery boy says he has no such information regarding pickup date. Till today my return is with me i. E 17th october and no further processing has been done! I have tried myntra customer care mannier times but its of no use! Such a bad experience!

I purchased a prepayed product in myntra oder number:-[protected]
I got message successfully delivered your product but they didn't delivered my product to me. I am calling to that delivery boy he saying that i will bring your product tomorrow from last two day's
I'm facing this worste situation 2nd time. So please respond to my complaint and take proper action on them.
I hope this will not repeat next time.

I have ordered dressberry footwear order#[protected]-2768603 just one month ago. It is defective. It is still in warranty period. But no one is addressing my concern. I have called 10 days ago and talked to shubham kumar chaturvedi. He sent one mail and asked me replied to that mail with the pictures of defective product. I sent it but got automatic reply that mailbox is not working. Then i again called and talked to parampreet. Kaur. But whatever steps she mentioned, i am not able to find it on app. They are making fool. That was so expensive footwear. Myntra should resolve it asap

I have ordered wet n wild silent treatment eyeshadow which was in damage condition.. Packaging was also not good
Product was not good as expected.. Worst in quality..
It was very bad experience with myntra. Henceforth will not order any cosmetic from myntra
Want to return and i want my cash back.. Request you to consider this resolv the issue and give the opportunity to say thanks

I had ordered for a top from myntra and i received a message saying the order was delivered on 4th of oct 2018. However i did not receive any package. I contacted the delivery person and he said he was not supposed to deliver to my flat number and that he will be raising this issue in the myntra office. On 9th of october i raised a complaint. And they said issue has been raised and give 2 days time. Then again i after 2 days i asked for a follow up and they said give another 24hrs. Now it's 15th of oct and still the myntra team is asking for 2 more days.

I request you to please look into the issue asap. Either deliver it or refund it. Or else i would have no choice but to put this on social media as i don't see any other way to seek your team's attention and to let other people know about myntra going down to this level.

Order number:[protected] 7597901
Fab alley women pink solid cold shoulder top

I didn't received my refund money back, after initiation of 10 days also, money hasn't came to my bank account. Approx of rs 3500 has to be returned but till now not a single money has been returned. What kind of policy is this of mantra. Its not fair of taking customers money and not returning back. If you can't return then better you shouldn't take also.

As myntra big sale was going on, i ordered one zaveri pearl earring on 8th oct and got a totally different product. It got delivered on 12th october. I tried to place a exchange request for this product but it showed the the service is not available for the delivered address, even its showing the same error for any of the pin codes. After that, yesterday i placed a return request for this as i didn't have any other option mentioning 'wrong product delivered'. Today i called to myntra customer care to register a complaint about the same. When i asked them to deliver me the exact product which i ordered, they simply told exchange option is not available for my address, while actually it was not available for any other pin code as well.

After this much of harassment when i ask to atleast provide me the actual product with the same offer price (Rs 321/-) that i had paid during the big sale. But the reply was such a disappointment, they said it is not possible and i have to buy the product with the current price i. E. Rs 491/-.

This is not the end of harassment from their side, suddenly today evening i got a message stating that my return request for the above mentioned product got cancelled by myntra neither mentioning any reason in app nor informing me over phone.

The worst experience i have faced with myntra. This is simply unexpected from such a reputed company.