Myntra.com Complaints & Reviews

I placed an order via Myntra online shopping app on 22.06.2018 ordering 6 items bearing order no.[protected]-5868401 worth Rs 5668.87. I received the order and it turned out to be a wrong shipment consisting only 3 items. The 3 items shipped were not even part of the original order I placed for 6 items. I placed a return request immediately thereafter, and to my utter shock, the concerned executive who came to pick up the return refused to accept the return. He said, the order placed and the items requested for return do not match and your order is incomplete as the return request is of 6 items but you are giving us three items. I explained this to the
executive but he was adamant on the same and did not pick up my return. Thereafter, I called the customer care explaining my grievance to which I was given a series of assurances about redressal of my dispute but I am waiting for their actions to match their words to this date.
Thereafter, after successfully buying and wasting time and despite my repeated requests and attempts, I did not get either the items I ordered or the refund. Despite raising many return request, going to the local warehouse of the Myntra, talking to the customer care only fake assurance were given to me and it took almost 100 days to resolve this issue. Again in mid – October 2018 I contacted the Myntra team wherein they accepted the fault at their end and asked me to place another return request which I did. As expected, they kept me on hook by requesting me to wait every time I called them. Strategy is simple by Myntra - frustrate customer so much that he himself bows out of the contest. I have conversed with all the persons in the managerial pyramid in Myntra customer care and all of them have on record accepted that the fault lies at their end but again they have not resolved the dispute and today i.e 25.10.2018, Myntra escalation team case manager called me to inform
that they are declining the request made by me stating that the fault is not from their end, indirectly stating that I am putting false allegations on the Company.
This is ironic, I don't a reason why I would spend the time and energy to replace the products, assign them unique ID codes and waste time with Myntra for an amount of 5, 700, as if I do not have anything better or productive thing to do my life.

Sharing below details of the items shipped wrongly by Myntra:

Item No. 1-
1. Article No. - ML-DL-0020
2. Bar Code No[protected]
3. Details of product received - Here&Now brand - This is a maroon color full sleeves
short kurta for men. Size - Large (L)

Item No. 2 -
1. Article No. - HN D5 0033
2. Bar Code No[protected]
3. Details of product received - Here&Now brand - This is a half sleeves t-shirt for men
with black and red stripes with white background. Size - Extra Large (XL)

Item No. 3 -
1. Article No. - HRX-AW16-MK-1525C
2. Bar Code No[protected]
3. Details of product received - HRX by Hrithik Roshan brand - This is a half sleeves t-
shirt for men black in color with HRX written over it in Bold. Size - Large (L)

Details of the original order and items

Order no.:[protected]-5868401

Item No. 1 -
Size: 40
Qty: 1

Roadster MotoGP Men Khaki & Grey Slim Fit Printed Casual
Shirt
Price Rs. 2199.00
Discount Rs. 1392.85
Total Rs. 806.15
Sold by: WandWagon

Item No. 2 -
Size: L
Qty: 1

HERE&NOW Men Grey Melange Printed Round Neck T-shirt
Price Rs. 799.00
Discount Rs. 560.00
Total Rs. 239.00
Sold by: Unistand

Item No. 3 -
Size: 33
Qty: 1

Celio Men Beige & Khaki Straight Fit Printed Cargos
Price Rs. 3999.00
Discount Rs. 2000.00
Total Rs. 1999.00
Sold by: FashionTech

Item No. 4 -
Size: 40
Qty: 1

Roadster Men Blue Regular Fit Faded Casual Shirt
Price Rs. 1599.00
Discount Rs. 1012.81
Total Rs. 586.19
Sold by: WandWagon

Item No. 5 -
Size: UK9
Qty: 1

Roadster Men Brown Sneakers
Price Rs. 2199.00
Discount Rs. 1392.85
Total Rs. 806.15
Sold by: WandWagon

Item No. 6 -
Size: UK9
Qty: 1

I had purchased a jacket from Myntra which got delivered on Oct 15. I want return it back since I did not like it. As per the policy it says i can return in 30 days however the application is saying i have passed 30 days timeline and cannot be returned. Infact the product did not show the return button even on the next day of delivery and showed the attached message.
I connected to customer service but no response, the automated system was unable to answer the request of return.

Order No:[protected]-7012101
Date of Order: Oct 8
Date of Delivery: Oct 15

I have ordered for a sandel some days ago and it was delivered within 2days. I cancelled the order on the day of delivery that is 14th Oct.after that I got so many messages regarding pick up of the order but it was cancelled from your side all the time. After that I am calling over your toll free no on daily basis but they have their excuses all the time.and I received the message that we are unable to pick up the order many times. All the champions over toll free no assures me all the time that we are trying our best and we will pick up it immediately but no action is done till time.
I am really fed up with your services.
You have rejected my cancellation order without any confirmation. That's so unfair to any customers.

I have been using mynthra from long time now. Last time a damaged product was delivered to me which i realized only when opened the package and on the same day i had requested for an exchange by choosing the reason for exchange as product damage. And the request was raised and after a week when my exchange arrived the delivery boy refuses to give my delivery because the application doesn't have information about damage even though i had mentioned about it in the first place. When i called customer executive to resolve the issue he is not ready to listen, he kept on murmuring about his responsibility and not even being sensible to forward the call to respective department so that i could get my delivery right away and he explains himself saying that i should have called the executive and reported about the damage which was nowhere mentioned in the application and i had selected appropriate selection and had written the description also. And they want me to wait 3-5 more working days. Really bad hate mynthra's customer handling process. They do not value us at all.

I did a purchase from myntra.com on october 14 and was supposed to get the delivery on october 23. It was delayed and rescheduled to october 25th. After that i have received another message that the item was not delivered and the delivery is rescheduled on october 27th. The item was not delivered on october 27th and until now i haven't received the deliverables neither got any updated communication from myntra.com. I tried to cancel the order (Order no mentioned in the subject line) however the website doesn't allow me to do so.

Please refer to 1. Jpg where the delivery date being scheduled to october 25 and not changed since then, refer to 3. Jpg for the sms i have received, refer to 4. Jpg where it is mentioned that i can't cancel the order at this point.

So neither they are delivering the order nor they are allowing me to cancel it.
It will be helpful if corrective actions were taken in this regard.

Not yet delivered my products, no response after continuous follow up
Hi
I m a frequent buyer of myntra and recently i placed couple of orders in that with order no:[protected]-9789803 its all the three products not yet delivered, however daily i am following up with customer care agent but no proper response neither any correct update. Instead of solving the issue one of the agent name"siraj"behaved me so rudely and was asking me what he can do if the delivery agent is not responding to his call. As i got message that the product is going to deliver on the same day and the with the delivery agent name and number but when i tried reaching him out he said that product is not with him for that reason i called customer care and i updated the same thing and i insisted him to call the concerned delivery person and the that person didn't respond the call and the customer care agent was keep on telling me to wait till the end of the day, however i was telling him whats the use to wait as the concerned delivery person is saying that the product is not with him but still he said and just end the call. Again i followed up with them but its same again they said my pin code was incorrect thats why its getting more delayed but i rechecked the area pincode and it was correct. I am getting all the courier in my address why only myntra is facing issues. But as usual the agent said "we have already taken complain as high priority and will resolve within 2 working days". Why you are creating this much inconvenience to customers??? You dont have any ethics or what??

One more order no:[protected]-5312601 i placed and i wait for more than 20 days but its not ge delivered and they did the same thing and finally without informing me they cancelled my order mentioning its "lost", however i clearly told multiple times not to cancel my order as i liked and want that product.

Is this kind of service you are providing to your customers?? In the name of brand you are just making customers fool

I purchased a golden color lamp on 14 oct and paid entire amount of rs 5280 to Myntra . My product was delivered to me on 27 oct after repeated follow ups
However the lamp received is in a completely damaged state
When i tried placing the request for refund or exchange the app doesn’t allow me to do so
My money is stucked the lamp i have taken was a anniversary gift to my parents so incase I don’t have lamp before 31 oct it’s is a complete waste for me
I want my refund asap and do not want to deal with Myntra again

My order didn't get placed but amount is debited. I was asked to sent bank statement for the order through the registered email which is not currently working. Instead i asked for alternative but they are telling that to send statement through that email only which is not working. They are wasting my time and it is like mental harrassment. They are not trying to help the issue but creating more problems to the customers by not providing change in the email option account

I have ordered five items via myntra app which was successfully delivered to me on 19 oct 2018; out of which i have returned 3 items which was picked up on the next day by their pickup partner named rahul contact no ([protected]). But still i 'm getting messages and emails that my return items will be picked up on this day or that day and when i contacted theirs customer care they told me that my items has not been returned to their warehouse facility due to which my refund is not getting initiated. But when i told them that my items has already been picked up on 20 oct they told me to wait for 3 days which i did patiently after 3 days i contact them again to know about my refund they told me the same thing that sir plz wait for another 3 days. And now they are telling me to wait till 29 of oct.! Is this some kind of joke or what? My 5000 rps is on the line and they are bypassing it by simply repeating the same thing like robot's. I have made a huge mistake by shopping through myntra.

A wrong product (Indicode shirt) was delivered to me. For which i return the product. But i got a message.

"hi, your return request for roadster men coffee brown regular fit solid chinos (Return no. : [protected]) has been put on-hold as it did not pass our quality check process. Please contact our customer care for further help. Click here (http://mynt.to/esbB6) to know more about our quality check process."

I tried contacting, but line always busy.

To make things clear, firstly, i did not shipped any chino as i've not recieved chino from the seller. Secondly, i did shipped the shirt but i did not wear nor pull out the product from the transparent cover, i've returned it in exact condition as it came, with all tags intact. So what could possibly make it fail the quality test?

I'm sure you know the difference between a shirt and a chino and the reason why i'm returning the product.

I bought a sherwani and i didn't see that its a non returnable product.

I called myntra customer care and they told it can't be returned but exchange and the later size i need is not available so what should i do then?

I have 2 problems with this product
One is it says white printed sherwani but it is not white dam it! Its beige colour.
Even if i accept the colour how can i bear the size?

My experience with myntra customer care was terrible,
I call guys 2 times and explained by situation but they were not ready to hear me. So, i asked them to connect me to the manager however, they kept me on hold and after waiting for atleast 5 minutes the call was disconnected.. What is this #?

I want to return this product back and my money to be returned that's it.

If you want i can send the picture of each and everything, it is as i got it and completely packed.

Shobhanjali prasad
Shobhanjali.[protected]@gmail.com

Order #- 85203
Have ordered 20+ products and since yesterday till now i have received delivery messages but products are not delivered. Called up the customer care spoke to apsha khanum after deliberate disconnect twice from myntra customer care end but talking was of no use. She bluntly said 2 working days. Diwali is nearing. It's not 2 or 4 it's 10 different products.
Order 83701- other complaint raised on 12th october still no resolution given. Product name de moza delivered on 1st october. This is also not received at my end. Refund is also not made.

I received half of the product (Personal care). When i complained.. They raised a reference number (009639). But after 2days without any notice they initiated a return request (Self shipped). But after receiving the product when i initiated the return request, pickup option was there and the customer care person asked me to reject the ecom boy to return at the doorstep as a complain was lodged.

I don't know if the issue is not of the size, why shall i self ship it. I requested them to refund half of my money (As half of the product has been received). But day by day they are asking me to self shipped it. It's not the matter of refund (Product price and shipping charges) but the harrassment which i am facing day by day. I can't find any logic behind of self shipping when it's not any size issue or any mistakes from my end.

I purchased florencebeige & red cotton semi-stitched dress material
Size: onesize | qty: 1 897.55, which i have ordered on 29th july 2018. But got wrong product. So i returned with the assurance from ur side to get back my money with in 7 days. But still now my money not credited to my account. Kindly refund my money and make us bound to believe on your service again.

I've ordered wings Chrome Bluetooth earphones and have recieved Louis Philippe wallet... Please contact immediately. Account [protected]@gmail.com. Contact immediately and replace with proper item. The delivery was completed on 25th October 2018 and I have repeatedly tried to contact the company return numbers, company buildings and have sent many emails. All the phones calls either end up not being answered or being autogenerated voices which have been of no help and all the emails just send an no reply message saying we have changed the methods of contact. Very poor customer service and this time has been very frustrating. This is a very irritating and very bad behaviour from the company's side. I demand immediate correction from the company in their mistake and an immediate contact.

I purchased two items from myntra, returned both, on different dates, but got refund for just a product. I am yet to receive a sum of inr786, which they claims to have transferred on 26th of september, 2018. Now there is no response, and blocked my access to their customer service number also. And complaint to their mail generates automated reply to contact their already non-functional customer care number.

Myntra seems to be delivering disappointment instead of excitement, in dehradun. Their delivery boys expect the customer to come down to the gate of the building, to collect their deliveries. Certainly not the experience i had with blue dart where one of their boys actually climbed up 5 floors to make the delivery, because the lift wasn't working - now that's called customer service!

I if offered one butterflies hand bag order no[protected]-3995201. I have already paid rs.846 through myntra credit and rest 615 was cash on delivery.
I if called one of delivery boy mr santosh [protected].
But he is saying my manager mr abhishek has cancelled this order.
I want to know why this has happen

No one came to my address to deliver the product. And myntra send me mail that we are unable to reach you so order cancelled.
Very disappointed with your service.
Solve this problem as early or i'll write this matter against myntra

I've return on product and refund my money to myntra credit, after that whenever i add product to bag and as per myntra t&c above 1199 shopping your shipping would be free yet it takes charge from me along with that it takes extra estimate charges that doesn't appear on different account. Is it your strategy to make fool to customer.? Hope to take action soon by your side.

I had requested return of a product which had reached me in defective condition. The pickup was scheduled today. However, the delivery partner refused to pick it up saying that he needed special approval from customer care to pickup the product. I had already mentioned that the product was defective when i requested the pickup. Still i am facing this harassment.