Myntra.com Complaints & Reviews

My product reached here in my town in 16th september and on 17th september is out for delivery but the delivery boy have not delivered yet and abusing me very badly.. Every time i called him for delivery he did not received the call and when received he is abusing me in very bad language and updated status that costumer not present at delivery point . very disappointed, I will never buy products from myntra again if this like mytra's delivery things or personnel.

I have purchased an earpod from this company but i received it in broken condition and it not working as well.
I have already raised the complaint on very next day and did more 3 time as well as reminder and have sent 2 separate mails as well but till now there is no revert and no solution.
They are selling fake product, they show video of apple earpods and are selling completely fake items.

Please help in getting my money back rs 1499.

I have ordered a duffel bag recently on myntra in a sale where i got a nice deal. Firstly the delivery date got extended and it was showing it will reach almost after 10 days. When it arrived i totally was surprised to see the wrong product was delivered to me, i called the customer care service and raised a complaint of the same.
The customer care guy asked me to raise a return request and here the story started. I totally pissed off by the way the customer care executive spoke with me. He said me to wait till 3days after order was delivered to me just becz they did nt get the confirmation of delivery after 3 days the automatic process occured and it was showing the status as deliver and then asked me to return the product. Till tht time 13 days passed and the bag which i order went out of stock. Now when i asked the customer service guy he told to raise the return request and order when the product comes in stock even it was nt my fault as the product was misplaced in some of the activity from myntra side. I even requested for placing the return order on behalf of me or any other reminder when tht stock comes into stock they denied for it and asked me to check for the availability of product day in and out and place a exchange order once it is available. This was totally unexpected from myntra. I do waited for tht product to be in stock again but now when it was available in stock that product was nt eligible for exchange in my location after which i was asked to return the product. I alwasy kept myntra for all my appearals on first place but now i wont. Really disappointed a lot with the way of service.

From last 10 days, i've been following up with myntra team to get my refund. And everytime i get different statements from myntra executives & their supervisors. Everytime i was told to wait for "3 days" but i never got any response amd i had to call and explain the same thing to new executives.
I have all the call recording wherein i was assured that i'll get the card with new validity. Myntra has taken the product i ordered, not refunding the money, not providing resolution from last 10 days, making false promises. They are cheating and making fool o[censored]s. Pathetic customer care service ever.
As per my last call with myntra supervisor, i have to waith for 48 hours. If i am not getting the payment or product, i am going to take strict action for myntra fraud.

I have ordered a jeans from moda rapido from myntra on 30th august and it's been too long since since i am not getting any news or information about that product... I am not getting any information about the product through tracking id too... I am very much disappointed... I want the product soon.. Please check.. My tracking id is mynp[protected].. Or else i will be bound to cancel the order..

I returned few on items ordered on myntra this week and 3 of them were cod orders. Now, in myntra app you get option to choose the source where you want your refund amount to be sent, in case you have two bank accounts, you can still chose in which one you want it. I chose the one i have been using for every transaction with myntra since past 2+ years. But myntra initiated the refund to a different one mentioned there and it has to be a technical glitch from their end, since all these products i returned weren't in the same order but each one had a different order i'd and hence, it's not possible for someone like me to be that ignorant thrice because i have been a online shopper on myntra since 4+ years now and i am already aware of it works. And, also taking this into account, why would i choose a dormant account 3 different times for 3 different orders when i know the other account hold balance in negative and in no way i can withdraw it ever again.
All of their executives have been the worst ever people appointed for customer care, since none of them even tried to understand what has happened here.
I was told, i should have deleted that account if i wasn't using it, but in no world: neither in their app or website, can i see where my bank account details are saved, i explored everything and i mean everything. They said, it should be visible in the saved cards section and not once, but by 4 different people, but it still isn't there. So, that just shows that they haven't even given that visibility to their customers, whose bank account details they have kept with them which is too sensitive and confidential.
And still, they are denying any help or refund.
I have been a regular and loyal customer of myntra and have loved them till date, but this has broken my heart and even my pocket, since the total refund was around rs. 1900/- which is not a small amount.
If they look into in sensibly, they would realise, it doesn't even make sense that someone would make the mistake of selecting a wrong bank account for 3 different return products with different order ids.in no world, would someone be that stupid.

Hi team myntra,

Apart from many other orders placed and received earlier, i placed an order for two kurtas with trouser set bearing order no[protected]-3846703, on september 4, 2018, as detailed below:

1. Aks women cream coloured & navy checked kurta with trouser,
2. Libas women maroon & grey checked kurta with trouser.

The order for item no.1 was successfully delivered to my address and since i didn't like the fit, i requested for its return and the same was successfully picked up from my address on september 9, 2018. I received all the communication from myntra, through messages and mails pertaining to confirmation of order, update on delivery, return etc...

On september 7, 2018 late evening i, again, received message from myntra stating order for item no 2, as detailed above, has been successfully delivered to my address. However i didn't receive any package from myntra that day. The security guard of my society after checking the register also, confirmed, that no myntra delivery guy had come that day, in the society, for any delivery, but still, i got a confirmation mail and message for its successfully delivery from myntra. I tried to contact the delivery guy but he didn't answer my call.

I immediately contacted the customer care of myntra and explained the matter to them and they noted my complaint and promised to come back within 48 hours with response.
However, after not getting any response from myntra customer care within the promised time i again contacted the customer care on september 11, 2018 and once again explained the entire matter. The customer care executive shared the proof of delivery with me, the image of the initials of the person receiving the product and i confirmed to him that the initials shared are not mine and the product is not delivered to me. He, also, noted the complaint and promised to come back within 48 hours with response.

After waiting for three days, today i got an email from the myntra customer care saying "as per the confirmation the order has been delivered to you." closing the matter from their end.

As a frequent user of your online app, i am really very disappointed and dissatisfied, to receive such an unprofessional and casual reply from a prestigious and reputed brand of your standard : "myntra" ; having famous bollywood celebs as brand endorser.

After having a bitter experience, as narrated above, i want to ask myntra:

1. What sort of response is this... And how do you think, you have actually redressed or resolved my complaint?

2. Is it that difficult to understand that its a clear matter of wrong delivery..?? The delivery boy has delivered the package to a wrong person.. Time and again i have been calling myntra and confirming that product has not been delivered to me. But the myntra customer care executives are just stuck at one point... The delivery boy has confirmed the delivery. The question here is not about non delivery of package.. The question here is of delivery, wrongly made or may be not made. Out of two product, how come one is successfully delivered and picked up also, from the same address, so much of issue with the delivery of second product to the same address.

3. Is this the way you treat your valued customer...? Instead of inquiring in details and taking up the matter seriously with the delivery guy, the myntra customer care chose to close the matter by stating in their response email, the standard line"as per the confirmation the order has been delivered to you.". The myntra customer care didn't bother to resolve the matter in true spirit.

4. Is myntra concerned just with receiving orders, accepting payments and making delivery or is also concerned with ensuring delivery to the right person at right address and product, if not received by the customer, placing the order, taking all possible steps for its delivery to the correct person or refund the amount if delivery is not made due to any unavoidable circumstances. How one can trust online mode of payment before receiving the delivery, if there is no assurance of delivery to the customer from such a big ecommerce based company.

Today again, have raised the complaint to customer care, but i have somehow lost the trust in myntra customer care team and is why i am putting all efforts, time and writing this email in the hope to get a appropriate and positive response.

Kindly look into the matter immediately, and make sure such an incident is not repeated. Myntra has been known to provide good services, and such events tarnish the brand name. Hoping that myntra as a ecommerce brand market leader today will keep up to its brand image and will address this concern on top priority.

Further awaiting revert and expect my order or money refund within next 24 hours.

Best regards,
Nikita banthia,
+91 [protected]

Hi,

I have placed an order on 9.8.2018.
Order id[protected]-3575501
Product - roadster women green solid blouson top

I have made the return pickup. But i haven't received the payment yet in my account.
Kindly check and and revert me back on my number [protected].

On the myntra complaint site there is a number [protected].
I made a call on this number i heard a male voice he asked me every detail about the product then he started asking about my account details and then the debit card details i told him the details then he said you receive a message regarding the refund i received the message that shows" you have initiated a txn of inr 10000.00 at abipbl on icici bank card no.#. Otp#. This message was not at all a refund message. Then he asked me about the otp i said that it was not a refund message he said that tell me the otp and the amount will be deposited in your account. I disconnected the call.
This is the fake number from which they loot people.
I personally want a strict action on it and my refund as well.

These two[protected],[protected] number are not working and even they don't reply on mail contact. [protected]@myntra.com.

Hi,

Received defected aound peat headphone order number[protected]-7396201, delivered on 12th sep, after identying it is faulty, contacted customer support on the same day, they responded they will check and repond. When no respond received called again and ask them to register complaint, complaint number[protected], when i inquiring regarding the status customer care executive reaponded that wait till 18th sep.
My concern is why should i wait for such a long duration. If defetive piece was delivered that should be replaced immediately. But they are not working in that direction, just wasting my time.

Regards,
Sachin gaur
[protected]

I had placed an order for 6 fcuk men briefs out of which one was torn. I tried to raise a complaint that the product was damaged but the customer care refused to acknowledge that there has been a damage to the product at their end. They are not ready to exchange or refund for the same. The product is useless for me as it is torn. I'm highly disappointed in the company.

Dear All,

I recently ordered 3 Reebok track pants on 10 Sep
Order number[protected]-0906403 which got delivered on 12 Sep.

Out of the 3 track pants, 1 had a Reebok tags but was a fake repeat FAKE Adidas track pant (picture attached).

On calling your customer care, complain was registered with standard apologies.

I have been shopping with Myntra since last 6-7 years and never received a FAKE product before.

I have created return request for the same and would request it to be picked up asap. Kindly initiate the refund request at the earliest.

I received defective product and mantra is not taking it back buy saying it's quality check on there side door to door service means u get good product not a defective product as myntra send it's not my mistake if i pay and receive bad product they should return it actually these people making fool to us money minded defaulted amazon's is international firm so good return policy that's why india not developing they sucks indian people blood

My product reached here in my town in 11th september and now its 13 th septemberbut the delivery boy have not delivered yet.. Every time i called him for delivery he did not recieved the call and updated status that i cancelled the schedule. I will never buy products from myntra again if this like mytra's delivery things or personnel. His number is : [protected]

I ordered a watch from myntra and received a different watch. I reported the same issue to myntra. They approved my request of exchanging wrong product with the right one but when their delivery boy (From ekart) came to deliver my right product, he asked me same product (Product i actially ordered) for exchange. I again called myntra and reported the issue, they assured me that whenever delivery boy will come to me, he will not ask for the watch i ordred and will pick wrong product from me. However after a long waiting time, their delivery boy came and asked me for same watch. He denied to deliver me my ordered product and said we have not recieved any mail from myntra. Now myntra is again told me to wait. I am really pissed off with their behavour. Attached here pictures of watches i ordered and i recieved

I ordered a combo of hair straightner+ hair dryer (Philips Miss Fresher's Hair Styling Kit HP8643/46 ORDER NO:[protected]-9961001) from myntra on 4th of september 2018 on discounted price of Rs.1313.13. now its price is rs. 1871. the tentative delievery date was 9th september 2018 but they failed to deliever it on time. i contacted them and they told me i shall get some update within 3 days and when i checked my order today the site is showing that its lost. although they gave me a goodwill coupon of 40% but its of no use as i cannot use it while ordering the same product, it says coupon not valid on the product. what kind of compensation is this! it is a total fraud done to customers.
i request the company to deliver me the fresh product with same price with which i ordered it before as its solely their responsibility that the product should be delievered to the customer on time.
or they should validate the 40% coupon on the the desired combo of hair straightner and hair dryer (Philips Miss Fresher's Hair Styling Kit HP8643/46)

I ordered three items from myntra which contain two wet n wild glitter eyeshadow and one wet n wild shimmer. I got eyeshadows in good condition but the shimmer was damaged it is sealed packed but damaged there was no return policy in this product but what should we do if got damaged product please exchange it
It's a humble request it was my first experience with myntra i want to shop more hope this will be helpful
Thank you

My Myntra Order No is[protected]-5040303 which was Placed on Friday, September 2018 and contained multiple items. One of them was a The Chennai Silks Classicate Red Pure Mysore Silk Saree.

We received the package on 8th Sep 2018 When we opened the package it was found that the different product was sent Instead of Silk Saree a Cheap Georgette Saree was sent color resembling the same, Immediately I requested for the returns as it was not the same which I ordered, furnishing the same reason.

On 9th Sep 2018, pickup agent came and denied to take back the product giving me the same reason which I have already mentioned for return and suggested me to contact the Myntra Customer Care. After contacting Mynta Customer Care they asked me to send the Article ID, Bar-code Number, Details of product received I gave all the info required by them (ref: attached).

On 12th Sep 2018, I received mail from Myntra saying as per our validation, we had shipped the product to you post successful quality check with the proper condition. I am sorry to inform you that your request for return/exchange has been declined. Hence, we will be unable to accommodate your request.

Then what is the point of giving a promise to a Customer
100% ORIGINAL guarantee for all products at myntra.com – A big concern, which is not done.
Return within 30days of placing your order- Not for a Genuine Customers.

I want the product to be returned and my money refunded.

Hi sir,
I have an issue and description is here:-
I have ordered some items from myntra on 21 june.
After that, i have returned some items. From the returned items, i got the refund of some items. But there are 4 items whose refund i did not get.

.

Reference id and amount of items:
1. 1361 rs ref: [protected]
2.1335 ref: [protected]
3.863 ref: [protected]
4. 1556 ref: [protected]

I request you to please resolve the issue asap, as it is already due with 3 month.

I have purchased one women kurti, one kids wear and one men t shirt on 02.0.2018 payment of all the three items made by online banking. Item was delivered on 07.07.2018.
Men t shirt was returned by me because of size problem and item was collected by myntra on 25.07.2018.
Till today amount 576.45 was not refunded to my account by myntra.

Myntra order no:[protected]-6426301
I have ordered 4 items from Myntra, which contained a pair sandals, flip-flops, formal shoes and a puma sweatshirt.
I received all four product on 4th September 2018...formal shoes and puma sweatshirt Were in single package...I received wrong shoes...I ordered for Invictus black Oxford shoes but I received blackberry's shoes immediately I requested for return for receiving wrong product...but the delivery boy returned me the product on the next day of pic up saying that I have given the wrong product to him
I contacted the customer care and mailed them the details of the wrong product which I received...they said to wait for 3 days and now they have declined my return request saying that correct product was shipped.
Product cost is about ₹1800...
Very bad service from Myntra...
I need them to take back the product and refund my money .
Never going to shop on Myntra