Myntra.com Complaints & Reviews

Hi,

I ordered three tshirts from myntra with the order id[protected]-3389001 with the payment made through credit card.
The item was due for delivery on 1st nov. I received a message at 1 p. M. That the order was out for delivery but didn't receive any call post that. At 6:09 p. M. I received a mail that the item has been delivered but neither i nor my family members have received the item. Need the resolution at the earliest for the same.

My exchange order no is.[protected]-9093101 I order full tradition dress but they only sent Kurta 2 items are missing in that dress. I requested to exchange that dress they said 3 days they are doing but they take 20 days and more days to take this.. And until they are not exchange that dress. Now myntra customer care blok my no. From their contact

For one week, my return & refund request is not being attended to. The pick up person is also abusive when i am calling him (As per the number sent by myntra).
There is absolutely no support and help from the myntra customer service call center. They are also just delaying by 3 days every time i am calling.

Divyani (Escalation desk) does not help and does not allow customers to escalate issues and tries to hide the bad services of the company.

The company is blatantly lying on service quality and time lines and has created a setup which fools and misguides paying customers and cheats them of the services deserved by them. Shows the mindset, ethics and morality of the organization and its promoters.

Hi Team
i have made a purchased of my product from Myntra.com delivered on 10th oct and i got a defectrive and usable product.The shoes are in dirty condition and teared from one side.Regarding the same i have called 8-9times customer care they also create a exchange for the same and delivery man came to my address 6 times and refused to exchange the product because product was defective.
the same answer always i got from CSR and delivery man that CSR used to tell me the same thing that We have sent approval to the agent and your product will be exchanged and i am getting the same answer from last 3 weeks.
and delivery man used to say that we did not get any approval regarding your defective product so we can't accept it.
Really This is not expected from Myntra.
i have also attached the images of defective product and order number
Resolve the issue ASAP
Thanks!
[protected]

The product delayed 2 times a week. It got transffered from 1 day to 7th day. The diliver was coming on 31st oct but they told it will come on 3rd nov then transffered to 8 of nov. Very poor myntra.
Now when i called them they told me that u should cancel your order and replace.
So were is my comfort.
Should each day i should place order of same product.
So i dont have any work or what?

Bag of joy it seems wat joy u fool's still didn't received the products which i ordered from u guys order i'd ending with 03701 waste of buying products from this cheap quality myntra 3 rd class service super heavy delay in delivering products hv to wait 1 month or wat guys amazon is infinite time better then this # so called online shopping waste service last tym gud bye

Product ordered - mango women black double-breasted formal blazer
Product received - a third class blazer with single button cheap material
Order no.: [protected]-7546001
Hi team
This is to inform you that that i have always believed myntra does great work with their customer service.

I however have been deceived this time with my order.

The mango blazer that was delivered was not a mango product. I buy mango product all the time and i know the quality.

I feel cheated as i have been waiting for this blazer for quite sometime. This is against any consumer rights .

I need this matter to be escalated and i want the team to come back and justify why inspite of paying the full amount the product that was sent was a wrong product. This is disgusting. The tag and the bar code was not even matching. The size was different. This whole experience has been traumatic.
A very disappointed customer
Zoey [protected]

On 5 october 2018 i ordered high star women blue slim fit mid rise clean look stretchable cropped jeans with tracking id mynp[protected] with order id 109114527547958098503 and i received my product on 11 of october. But that is wrong product of completely different brand size and of colour. So, i want to refund of my order immediately as soon as possible. Please create my return request.

Hi i raised a return complaint on oct 22 which is automatically cancelled on oct 31 without any reason. And myntra customer care support said that 'we have no information for this cancellation you raised a new complaint then i raised another one and myntra give 10 days more time for pickup what the hell is this. Please take action on in it as soon as possible

Mynthra delivered package, but when i opened main package i saw that headphone package was already opened.
I showed this to my colleagues and i have opened in front of them.
Except main head phone all accessories of headphones was present.
When i contacted, mynthra replied that they have done investigation and product was send properly.
Cheaters didn't even bother to call and ask about my complaint.

Hi team,

Myntra shipped a product without a price tag in a sub-standard torn bag.. A clear evidence of breaching the quality parameter.. The product was a female footwear from anouk.. After multiple calls team is not taking it back and asking for the price tag. Incident details
Return declined [incident:[protected]]
Reference number [incident:[protected]]

Please suggest how to file complaint against myntra?

I ordered 4 products from myntra on 25th oct 2018. As the order was above 2000 rupees i got a phonepay app cashback of 200 rupees. I got delivered 3 products on time. Out of which one product was misleading in the description so i returned it.

I got a message that the delivery of the 4th product is delayed due to some unavoidable situation.
After one day when i checked in the myntra app saw that the order is canceled and they have initiated payment the amount i have paid minus the cashback i received in the phonepay app. They didn't have the courtesy to even inform me before canceling and didn't even mention the reason.

Order no:[protected]-2036403

I had ordered a boult earphone via order no.[protected]-3387401 which i had receive empty box and earphone is not there. Same day (20/10/18) i had raised complaint for the same.

But 10 days has been past and i have not received my amount of rs. 588 in my myntra credit a/c.

I am using another application like amazon/jabong/flipkart but never faced this type of issue in refund.

And this is my personal feedback about myntra that i will never use this app in future as well as never suggest to any for shopping on myntra also customer service is worst and not able to resolve the issue after a long follow up...

Rgds:
Himanshu vikram
[protected].

I have placed one order on myntra on 28.10.2018. Amount of 2319 deducted from my sbi bank account. After 10 min i saw, order has not been placed. I contacted to myntra customer care executive for not placing this order. We have not recieved payment from your account. He said your money will be added to your account by your bank within 48 hours. You dont need to worry, please order the items again. Just because items were on less prize. I ordered again after 30 min. (Amount 2286).
After waiting 2 days, i contacted again myntra for not getting my amount back, ther are saying now that contact your bank, we have not recieved your payment. What to do please help.

I was not called prior when my order was out for delivery even more the delivery boy did not even call me and just gave my order to my gate keeper as i’m not in town how do you expect me to collect my order? I did not even get a message of my order being delivered how careless and irresponsible i’m really disappointed i won’t ever order anything from myntra i want you to take a strict action against the man who delivered it. 🙏🏻

I have ordered two items to myntra one is Anouk's Women Navy Blue & Red Printed Kurta with Trousers & Dupatta. SIZE-XS(as written on the description). problem with is product is that they have not send the dupatta with this product.and on complaining to customer care of myntra they asked me to put it on exchange but size of this product is not available now and now they are asking for returning the product
another one is Jompers Men Mustard Yellow & White Solid Kurta with Churidar SIZE-L(as on description)problem with this product is that in this product they have not send the churidar. and they asked the same thing for this product to put it on exchange but again product size was not available. and now when i surfing that site then i saw that same product is available but this time without churidar this thing seems like they are just giving the wrong information to their customer.
now as i have have to return that product then i wont be able to use those products for the auspicious festival diwali.

I order shoes on 25th oct and get delivery date on 30th oct but its they failed to deliver the package on time since form two days i'm receiving text that u will receive the package today and while calling delivery agent they are say that this is not are route by mistake my contact send by the company. And while calling to help center they also giving useless suggestions.

I wanted to order a shoe from your app and i got a coupon saying 20% of on minimum purchase of rs 1999. The product i wanted to order bears the price tag of rs3000. And at the time of checkout the final price was over rs3500. I mean rs 500 as tax? Are u guys out of your mind? And the coupon only scratched thr price just by rs 173? Talk about 20% off...

Hi Guys,

It's about my recent purchase. Let me tell you I'm very disappointed. As per my knowledge 176061 is a pin code where you guys give services. However, in my case, delivery boy denied to deliver my product on my doorstep and called me in a different area as per his convince. Which is far away from my place. However, I have managed somehow, because my sister is working in same area. So she has received the product. Unfortunately, because of some reason I have placed a return request and now again the same delivery boy denied for home pickup and telling me to come in same place. Actually I'm 9 months pregnant, so I clearly told him it is not possible for me to come and my sister is also out of station for a week. He was so rude that he told me no matter what he will not come to collect my product and he will cancel my request by himself.
This is my 4th year with myntra and my experience was very good. However, this incident make me feel pathetic. I am a person who always shared good feedback about myntra to my friends and family, but now I doubt. I never expect this will happen with a brand like myntra.
I have complaint number as well[protected] which I have made to myntra customer care.
Please treat this on urgent basis.
Looking forward to hear from you.

Regards,
Payal

They have gave me the wrong product. I had ordered roadster women navy blue top but when i opened the parcel i saw that it was moda rapido men tshirt. I am very disappointed by their service. And when i put it in the exchange option, today the delivery boy came and refused to take this wront product and didn't even gave my parcel. Either do something or i m not going to buy anything from this site and i m going to tell all of my friends that they are started giving the wrong product