Myntra.com Complaints & Reviews

Earphones where missing inside the box and box was in tampered condition as someone already opened the box. I orderd soundpeats
Red & black q12 bluetooth 4.1 wireless in-ear earphones with mic
Size: onesize | qty: 1 rs1, 694.95
When i registered the complaint, they said they will look into the matter and solve. Till now, 10 days are over and now myntra team is saying we have already investigated the complaint we have delivered the product so we can’t do anything. My order number is order no.:[protected]-3015803. Inside the delivered box there is all accessories and paper work but main earphones are missing and it is been clearly return on the cover the box is been empty by someone and time also mentioned on it i will attach photographs regarding this please look in to it asap.

Really a terrific experience ever with online shopping.

Respected sir/ma'am
My order no.[protected] 9631803
Are expected to be delivered on
9th oct 2018
9th oct 2018
12th oct 2018
10th oct 2018
13th oct 2018.
But i am going out to town on 10th of october due to some emergency and there is no one at home to receive my packages
If you could please delivery everything by 9th of october then i will grateful to you. Thank you.

I ordered a 'Tommy Hilfiger' watch worth 7823/- after discount but i found a duplicate watch of some known 'IBSO' brand with in the tommy's box and having tags of original tommy watch. I instantly placed a return request but the courier man tell me to register a complaint on myntra's customer care and he deny to take my order back. Then i register a complaint regarding it on myntra's customer care but they are not taking it serious and tell me that...wait for 3 day wait for 2 days and are not resolving my problem.

I have ordered women white truffle collection loafers of size 3(U K Size) and of cost Rs 1119/-. But I have received wrong product consisting of bellies of size7(U K Size). I have made a return request on the same day and got a message for pick up on next day but delivery person refuse to accept the product as he got the message from the company regarding the declining of the request. I have made several calls to customer care but they said they can't do anything as the request has been declined. This is the worst experience I have I have ever got from any shopping site. As my whole money gone in vain as the product received is of no use to me.

I hav purchased jewellery products worth rs 4000 on 18 june 2018... At d time there is no clarification regarding return that myntra will not pick it from home...v prefer online shopping just 2 save time ..but at the time of return thereis no home pickup facility...I cant self ship d product...I tried several time 2-call customer care but no response... Now u r telling u cant do anything...what is this?

I have ordered one lavie red handbag when the product was out for delivery i was not available at that time then after 2 daye i went to the courier office and the product was cancelled. The product was cancelled in just 3 days. When i have ordered the product the dilivery time was given from 30 september to 7 october and the product was returned in just 2 3 days. I want this product do something

Product that i recieved was with price tag i thought that might be not a major issue and i return product because it dosnt fit me. During return they refused my product by saying product is not passing its authenticity as there is not price tag. Other tags are there not only price tag that too because i recieved like that only. They simply said we regret but we cnt help you. This is how myntra deal there valuable customers. I will never buy anything from myntra now and i will convey my message to more and more people so that myntra dont put them too in trouble.

This is to bring to notice that i ordered two items from myntra in cod and delivery boy named benjamin cintury from gangtok called me few mins ago and after sometime i tried calling him back but it wasnt reachable. After an hour when it was reachable and he answered he was so rude and denied to deliver my items and even didnt give me time to explain why i couldnt answer in the meantime he called me. This is totally not acceptable and im not gonna order any item from now now.

I purchased a product from Myntra and paid ₹809 at the time of purchase. Now when I have placed a return request on my screen I can see that only ₹659 will be refunded back.
When I tried to contact the customer service for help on this I got a reply from him that the rest amount was delivery charge and the delivery charges are non refundable. When I asked him that where is this information written when the customer places the order and I got a reply that it is present in the apps FAQ section.

Now my concern is that if the product is of no use to any Myntra customer still the customer has to pay the delivery charges? If yes, why?

Also correct me if I am wrong, I have noticed that all the products on Myntra have a delivery charge always. So if it's a first order for customer and he didn't like it, or the quality is not upto the mark, still the customer has to bear the delivery charge? I find this very unfair for any Myntra customer.

My next concern is that is it necessary for any customer to read the FAQ first and then order any product? According to the customer care executive I talked to, I should have first went through the FAQ section of the whole app. Can you please let me know why the customer will go through the FAQ section for the whole app unless he has some issues?

Next, the refund I got was in my Myntra credit account which I can use for ordering next product. I am not a fool that after wasting a whole 150/- I will opt to shop from their app. So when I contacted them again to get back atleast my money from Myntra credit account to my Bank account, they refuse to give it back, they say it is against their policy.

Can you please help me out to get atleast the remaining balance from them?

At the end, I would only say that this was worst experience on Myntra app. I would never recommend any new person to use this app as unnecessary delivery charges are put on the customer's head.

Sir, i, b. Ramesh sarma had purchased two shirts of brands john players, flying machine from myntra on their mobile application in the month of january 2018. The order number is : 106886303561754184701 and the amount is : rs.1385.26. I had returned because i wasn't satisfied with it. The courier guy from ecomexpress private limited had picked it and given me the reverse pickup sheet with number :[protected]. It was picked up in the month of february 2018 but even till date i hadn't received the refund. Every time i call the customer care i get a hollow promise of resolving the issue within 48 hours. If at all i had missed my due date to pay for something i would have been charged a penalty but myntra is not even refunding the principal amount and putting me through much pain and agony. Because i'm a nondescript citizen who is only a number in the census data these people have taken me for granted and causing pain to me with their indifference and arrogance, and their arrogance makes me conclude that their driving principle is "might is always right". I humbly request the concerned authority to initiate proper action and enable a speedy redressal. Also a stringent disciplinary action needs to be taken to prune the arrogance of organisations like these who believe that business is all about fleecing the gullible customer.

I have been ordered a palazzo from myntra with COD. But the local courier service is very bad. They didn't call me and my order returned back to the origin. So I was again try to order the same. But this COD option is now inactive for me. And it become very difficult for me. Since I have been orderning things with COD before. But now I can't do the same.

I ordered roadster jeans from myntra, amounting to 1000+ via online transaction but after a couple of days the app notifies me that my product was lost due to some issue . On account of the issue i immediately cancelled the order and levied a refund. According to the terms and conditions of the app my refund was supposed to be within 5 - 6 days, but i didnt receive my refund. I contacted the customer care service and they pushed my date of refund even further than the actual one. I am agitated with the service of this app app and i am hoping for a refund as soon as possible.Thank you.

I placed order in myntra for rs:12165 yester day 30th sep 2018, even i received msg from south indian bank as the amount deducted. But still not received conformation mail, and the item i ordered is still there in my cart, not in the order list. Am a regular customer. But this is the first time its happening. Need my orders or else refund my amount.

I want to return my order but since i cannot see my orders i cannot get it exchanged and i also would like my money back after this i am never ordering on myntra again
Really disappointed with this and shame on myntra for not having gud software and having such technical issues
Its just not the problem with app but also the website
Such a popular brand and yet such poor service

I have been contacting myntra since 20 days dayz n no action is taken tillnow. Their pathetic and illetrate customer care faculty are not understanding my problem and are repeating same thing"be on call". Today i contacted them regarding my problem then facuty name ayush had tell me that exchange and return complaint can be done by today n then i tried to contact other faculty name mehak she told me that it took 2 working days to get any response. My order has been approved in bengaluru branch by the below person mentioned and i[censored] want some evidence, i have taken recording of that call.
Shahul hameed
Escalations
Then next day the delievery boy tell me that order has not been approved.
Myntra selling fake and defective products, i dont believe this
Their customer care faculty have no manners to talk to individual.

I have ordered CAT shoes for amount 4867.26 INR and recieved it on 4 September 2018, the moment i recieved the product i placed a return request by mentioning the reason that i got a used product and i don't even think that it was original. Then i had to self ship my order to myntra ware house for which i paid INR 150. After multiple calls i was confirmed that my order is recieved by warehouse on 15 September 2018 and my refund will be initiated in two days. Then after 12 days i called back to myntra customer care they said the product was used and your refund is rejected. The reason i mentioned while returning the shoes was clearly given to them and with pictures but no response was given from their executive. Now i am still not getting any help from them. Nor i know when my refund will get initiated.

Ordered a unisex navy blue laptop bag .. ...Received totally different bag..It is duplicate and different in colour and design. ...I had make return request of it the day I received the packet..but nobody resolve my issue
My experience with Myntra is not good enough after this incidents...it's just horrible !!
Please help me out of this...

I have ordered a "Men black Analogue Watch[protected]" of rs 2999(discounted price Rs. 990.74) from this site and paid through debit card online.
The package came on 20th sep, 2018. When I opened the untempered pack I found only a stainless steel watch box with sponges inside it. The product was missing though the package was intact and untempered.
When I called the customer service the same day, they took my complain and after 2 days they sent an e-mail that my complain had been declined saying there was no fault from their side.
At the end i did not got my product and loose my money too. When i called the customer care back, they simply giving me next day for resolution.
Please look into the matter and do the needful.
Order No[protected]-0097503
Placed on : 18 Sep 2018

I have placed an order (Ordered no:[protected]-9949401) on 22nd sept '2018 during the sale. The order got delivered on 25th sept '2018 but the product received was completely wrong. I have ordered Maybelline new york Fit me 322 warm Honey matte porless Foundation 30ml with total amount paid 383.50/- rs. But instead i have received Maybelline new york Fit me 320 Natural Tan matte porless Foundation 30ml . Which was not ordered by me. I am not able to reach myntra customer care helpline number as well. Kindly refund the amount or else deliver the correct products which were ordered

Sir,
I had placed an order for two flip flops on myntra.com on[protected] &[protected]unfortunately the product didnt fit on me and i return my both of product i am afraid i lose this huge sum. Kindly force them to refund the amount rs 2120 & rs1202 in my account as soon as possible.
My order no are:[protected]-9955103
[protected]-5919003
Faithfully,
Suchi desai