Myntra.com Complaints & Reviews

Hello.. During eors i purchased few things from myntra. Then i return few of the items with various problems and asked for the payment refund in my bank account. Now its been almost 45 days since i have returned the product but have not received the amount yet.. On calling customer service thy are asking me to contact the bank for the refund as they say that they have initiated the refund.. My concern is that when i have done the payment to myntra then why i should contact someone else.. And they are providing me a fake link too to contact the bank. Its doesn't accepts few details when trying to enter. And this the second time i am facing this problem, and in the previous one issue also i did not get my payment refund. But this time i am very serious about my problem and thinking of taking it to the next level if i don't get any satisfactory answer from your side. I am such a loyal customer to you and you are showing your loyalty like this.. This is seriously not accepted again and again from such a renowned company like you.. I hope i'll get my problem solved asap.. Thank you

This is the worst quality ever i have experienced on myntra. The earphones stopped working after a week after a purchase. What was worse is that the earphones gave me constant pain in both ears. They are certainly hazardous and have put my health to risk. Strangely myntra has no exchange, return or refund policy over them. For rs 700 they are costly and also hazardous for health.

I placed two orders on myntra. They were both returned and the refund was initiated.

It was said the refund amount will be refunded in 7-10 days. It's been 12 days and there is still no sign of refunds.

I tried to contact myntra on social media regarding the matter. They turned blind eye to my case. This was done on purpose.
Not only they haven't refunded my money. The staff at myntra are rude and they refuse to take a look at my case. They are very unprofessional.

I would like to get my amount refunded against the return ids:
[protected]
[protected]

I also want a proper apology from myntra team for ignoring my case.

The refund was initiated on 21 july. I haven't got the amount till now

#myntra#harrasment#productmissing

Registered email id: nabanita. [protected]@gmail.com

Order id:[protected]-9863103

I had ordered 1 piece of lee coper men jean and 1 color bar kajal as per order
[protected]-9863103. The delivery came on 9th july but since the package was very small, i asked the delivery boy about the jeans but he said he had only this packet. I checked my myntrale app and it showed both product delivered. I called customer care and complained and they said that both product must be in same package. I said that the package was too small to contain both package. Then customer care guy told that they would deliver the missing product soon. After multiple follow-up finally refund process was initiated. But to my shock i got to know that the refund process got cancelled as myntra claimed that the missing product (Lee copper men jean) was delivered to me. After 17 days of harassment they are asking for proof. Luckily my husband had shot the video of opening the package.

I am not able to return the nike shoes i bought worth rs 7000 as they are not genuine nike. But it just exceeded 1 day against the return period and the customer care personnel is refusing to return and is very rude.
Its a matter of 7 thousand for me not a small amount.in first case they shouldn’t be this rude its a matter pf customer building
I am requesting for a call back but there is no one calling me back and they do not have an email id to send mail to

My amount refund has been initiated by myntra but not reflected in my account uptil now
I followed up with the bank they are saying no transaction done yet for refund by myntra
I had purchased 2 track pants of adidas and reebok it didnt fit well so had to return it
Nor the return pickup has taken placeit has been more than a month now
Below are the transaction details
Amount to be refunded - rs. 3801.74/-
Date of transaction[protected]
Account no - [protected]
Bank reference number is -30001082068171179918463
Order id[protected]-3605503

I have accumulated around Rs 5400 as Myntra credits in my Myntra account however I no longer wish to shop from Myntra. I called the Myntra customer care and they confirmed that there is no option to move to money to my bank account.

I wish to move my money in the form of Myntra credits to my bank account and considering that it is my money I should be able to do the same.

I am a regular customer of myntra and other various sites. But, my most favorite is myntra. But, the only one issue i'm facing is the tax problem. Whenever i place a order on sites like amazon, fliplart etc. I get to pay only rs. 60 or say rs. 40 and a minute value for tax. But i see i always have to pay more than rs. 200 for taxes and a great delivery value of rs.149.
I'm very disappointed with this. Please see to it.

Sir,
My order no. Is[protected]-6931503. I ordered a sassafras women grey off-shoulder peplum top on 27july which is delivered me today. The problem is that the photograph which has been been shown on an app for a particular top contains a zip closure at the back but the top which i have got is not having a zipper. So kindly help me out so that i can be out of a trouble.

I’ve been given a defective earpods by myntra. I raised a complaint about the same and myntra is refusing to replace the product. It’s just been 5-6 days of delivery. I’ve even tried talking to the customer care of myntra and they ended the call abruptly once.
The company is not giving appropriate solutions to the issue and they want me to solve the issue by myself.
Order no[protected]-2762203

Hello,
I already returned my order to myntra but your courier person said I already send your two products to my office in Okla may be they list your products and I continuously calling in call center your service is pathatic three weeks passed but whole people make me fool.. Now I'm going to send a mail to your CEO... And on Friday one of your supervisor told me that we received your one product here and now top and refund will inisate but tomorrow they told me your query is reject give my two products return back 700rs otherwise I will sui you.
Order no[protected]-1621003

I have been trying to connect to the myntra toll free numbers (+[protected] / +[protected] but they are never reachable.
The customer experience is really bad as i have not been able to raise my concern due to this.

Regarding - order no:[protected]-9185501
I have started using the product this month onwards and there is already worn out.
The stiching seems to be bad and i have stopped wearing as it will completely get damaged if i further use it.

Please take the necessary action as i m not satisfied with the product.

Regards
Gagandeep singh
[protected]

Purchase details: merchant (Myntra)

Transaction id: 108065483262533609703

Transaction id p1806120937519610969384

Transaction updated at: 12/06/2018 09:37:52

Amount inr 8, 800.00
Order i'd : 108065483262533000000

Hello team please investigate this order my phonepe wallet hackedy amount 8800
Debited please take serious action on this order, i filed fir 2908 at cybercrime bank fraudwing team chennai please investigate and refund my amount

I place order today 29 july 2018. Soon after place the order, i realised the one of the item of the order has wrong size so i tried to change the size which was not possible. I also tried to get it changed from customer care but they said its not possible as advised me to cancel the order and place the fresh one. I said fine but in that case you are going to share the credit card interest expensed for the period in which money doesn’t reflect back in my account or going to compensate for that in any form which they refused flaterly and untimeterly they have cancelled all my order as i told them since neither they were changing the size nor they were ready to compendese for it. Even they have customer care form where were not seems to be educated by looking the way they talk to customer. Additionally myntra does not have redresal form or desk who can handle customer complain. Please is the screen shot. They chooose to cancel the full order over replace one of the item from the order. They resfused to share the interest expense of credit card in which money will be lying with them and they were unprofessional

Gave a defect product. Return is not being accepted by them. Myntra associate is not answering properly. This list what they are doing with customer. Fake things are been sold. Everyone must know the truth. Delivery time was so long like a snail. People expect more from them but they do nothing. For refund they took too many hours. So place my return and get my refund money as early as possible.

This is regarding order id: 108355243853888481703.
I am raising this on behalf of my wife, she has ordered 6 items as part of this order however we did not receive one of the product but the status of all the items is updated as delivered for which i reached out to myntra customer care with incident:[protected]. Without any investigation myntra's cc team just referred the order history and told me that order has been delivered, even i can see in order history that status is shown as delivered but i have not received the product and that' the issue. I asked them to share the mobile number of person who is claiming to delivered the product and share me the signature that he would have taken before handing over the order, most probably delivery person has delivered it to someone else, myntra has share some corrupted image which cannot be opened, claiming that this is the proof of delivery, not sure how on earth i am suppose to accept this as proof if corrupted image cannot be opened. I have not received any proper response till now, just the robotic response that we are looking into this and will update you soon. It has been one week now, this kind of fraud is not at all accepted.

Hi, your return request for roadster men black casual shoes (Return no. :[protected] has been successfully placed. We expect to pick this up on or before wed, 01 aug.

It's been 10 days i have not received actual product nor received any refund

They are just promising and giving dates to resolve

Called 10 times daily dates

Such a fraud shopping website

Hi myntra,

I have returned one item cost is 286, and for that you initiated refund of 138 rs and informed me rs 119 had been credited as cashback to my phonepe account. See this the second time i am facing difficulties with your service. Along with this item i bought 2 more items costed 1000 rs and cashback was 10% of total amount. And while returning one product how you can take back full cash back in to account. Moreover 138+ 119= 257 rs only.. If i were aware about am going to get 138 rs for this one i wouldn't have returned this. Actually for this price product was worthy. When i contacted your support they are repeating the same thing and not even listening to me. Second time i am facing difficulties with your service. If cashback to 10% of total amount while returning also cut 10% of the item price, not total cash back.
Kindly check and give me a resolution on this.

Regards
Athira

I ordered one top, it was showing in stock when i ordered it. Later on i got message from them saying "your product is delayed but it will be delivered". Today i checked my account on myntra and they just cancelled my order without even telling me. Now solution they are giving is to order it again, which i cannot do because the product is out of stock now.
Date : 7/27/2018

Order no:[protected]-2324403
Product: women black solid top

Kindly note that, I have placed 5 orders worth rupess 6000 last night at around 11: 30 PM, 26th July'18 via Myntra App and paid them online through credit card. However post placing the order I have realised to update my kolkata address as the address was showing Pune hence immediatly updated kolkata address.

Next day 27th July'18 I have called the customer care to inform about the address however customer care executive confirmed that all the products would be delivered to Pune address where I do not stay. Requested them to change it but the customer care executive confirmed that it is not possible as their system is not accepting the request and asked me to cancel all my orders and the moment I tried to cancel the orders all the cancel options were frozen not allowing me to cancel them.

As per Myntra's email and text messages orders would be delivered next week still they cant make any changes. Moreover they told that I can even cancel at my door step but as I already explained that I do not stay in Pune.

I tried to connect with the Mystra support Team via email but got automated reply stating that can not contact them directly and I have to cal up customer case which of no Use. Myntra Team is reluctant to help me

As I have already paid not sure who will receive my orders in Pune this worry is leading me to a situation where I feel harrased and causing lot of distress.

I am really upset with the kind of service we are getting as once the order is place its not Myntra's responsibilities to caree of customer's Issue. Hence request you to help me to sort this out as they do not have proper escalation matrix.