Myntra.com Complaints & Reviews

I received this product at my place on 7:35 pm 7th November and opened the productand found out that product is Adidas 9 size.

I called the Myntra team at that very moment and placed a mismatch content request.

I want my refund back. I live in government colony of south DELHI where everyone is educated enough to understand what reality is and not the one who will replace the content.

Akshay Duggal
[protected]

Sent from Yahoo Mail on Android

On Fri, 11 Nov, 2016 at 6:37 p.m., Myntra
wrote:
Myntra
Subject
Return issue
Response By E-mail (Mohammed Shoaib) (11/11/2016 06.37 PM)
Hello Akshay,
This e-mail is with regards to the order number[protected].
As per our telephonic conversation, request you to please share the multiple images(Including MRP stickers and item barcode) of the product with us.
We will check and get back to you with an update.
Any inconvenience caused is regretted.
Regards,
Mohammed | Myntra
“Everything You Need To Look Good”
Response By E-mail (Deepak Singh) (11/11/2016 06.15 PM)
Hello Akshay,
This e-mail is regards to your order ID[protected] Nike Men Black Zoom WinFlo 2 Sports Shoes )
As per the update from the concerned team, we would like to inform you that return / exchange request has been declined post validation as we have shipped the right product post proper quality check
Hence, I am sorry to inform you that we would be unable to accept the return.
Your support and co-operation is highly appreciated.
Regards,
Deepak | Myntra
“Everything You Need To Look Good”


Response By E-mail (Parveen) (09/11/2016 02.50 PM)
Dear Akshay,

Please accept my sincere apologies for the inconvenience caused to you.

As per the update from the concerned team, the correct product was shipped to you in a proper and intact condition after a successful quality check and the same was also been delivered from our end.

Hence, I am sorry to inform you that your return request has been declined.

Appreciate your co-operation in this regard.

Regards,
Nuzath Parveen | Myntra
“Everything You Need To Look Good”
Question Reference #[protected]
Note: We do not demand your bank or credit card details over phone. Please do not divulge these details to fraudsters claiming to be calling on behalf of Myntra.
This mail is intended only for [protected]@yahoo.co.in

I placed a order for two products(RDSTR Blue Washed Casual Shirt and WROGNMen Black Slim Fit Mid-Rise Clean Look Jeans) from myntra on November 1. I received the packet on November 6th through Indian Post. I found only one product(jeans) in that packet. When I contacted the customer care they told that both products are sent in single packet. They are declining my refund too.

Myntra-worst customer service.
I ordered a casual shoe from myntra, order number[protected] of worth 1851₹. Unfortunately the size of the shoe was too large for me and hence requested an exchange for the same. During the time of exchange the delivery boy Mr Ashok yadav, checked the product and informed me that one sole contains some dust so he won't be able to exchange the product. Since there is only one way known to mankind to judge the fitting of a shoe and that is by wearing it. I explain him that the dust particles, which were very minor got stuck during trying out one of the shoe from the pair. But he refused to take the product and asked me to contact customer care. When I conveyed the incident to the customer care they asked me to share the pics of the product. After a day I got an email from the customer care (screenshot provide below), where they declined my exchange/return request because according to them the product was used. The product has its original tag intact including one on the sole (pictures provided). I even spoke to senior authority but still they are saying that the product is used so can't take the case forward. I am totally done with myntra. No wonder flipkart is not only successful in acquiring it but is also brilliantly contaminated it with its customer repelling policies and "we are there to exploit you" type customer service team.
Feel like approaching the consumer court for justice.

I had purchased an item from myntra on 17th oct 2016 and i have not received my product till date. I called up customer care no three times and after 20 days i got a wrong product (A casual shirt of mufti brand size is xl). Again i called up customer care and placed a complaint. The customer care executive assured me that it will be exchanged soon. But till date no one has come to exchange the product.

Order id:[protected]
Product details: olive green jogger trouser
Item code : 1456843.

I placed the order on myntra website and made the immediate payment and it was my biggest mistake.

Picked up date :-2nd nov 2106
Picked up id :[protected]
Description :- i haven't got any notification regarding my refund that when i got my refund. i want my refund as fast as possible. i wrote atleast 8-9 back to back mails but yet i didn't get my refund. i ahve attached all the attachments below. so if i will not get my refund within 2-3 days it will not be good for you guys.

I got an item from the site

Firstly, the size chart on the site was all wrong . While it claimed that the item would be a 44 (shoulder width), it ended up being a 36

To make matters worse, the item came with no tag as well

When I requested for an exchange, the company refused it on the grounds that the TAG WAS AMISS.

They simply refused to understand my reasoning that I received no tag in the first place . Now I'm stuck with a product I have paid for but cannot use

There are so many better e-commerce websites with superior customer service . Avoid myntra

This is in regarding to my order dated:[protected] which was placed on[protected] which originally had two items. However the item was cancelled without any consent from me nor any intimation posted to me. This has resulted in a huge reputational loss to me since the item was a gift and was to be passed to some one else. What I fail to understand is how was the order taken at the first place when the stock never existed. I was continuously being comforted with the reason that the order will be delivered timely. Now neither the order exists nor is it delivered as well. Request you to please check and confirm.

Order no[protected]
Return ID[protected]

The order was placed on 16th of October and was delivered on the 20th of October. On trying out the shoes, they didn't fit and didn't quite look good on me so I filed a return request on the very same day to return the product and get a refund.
However, the return was rejected on 4th of November and the reason was the tag was missing which is untrue as I sent the tag with the item itself.
Thus, I raised another complaint regarding the same and on the 8th of November they claim that the product was "used" which is again untrue.
They refuse to refund the amount and are making false claims and accusations. Kindly look into the matter and help me out.
Thanks!

Hi,
I ordered two products from Myntra in July & August. Payed through a debit card and credit card respectively, . The return process alone took 1 month to be completed and since August, i have not received any update on the payment.

The Myntra send hundred details that they have processed the payment, etc however, my bank statement and credit card statement still shows that there is no payment done from their side. My credit card still shows an outstanding amount and because of them it is blocked since 3 months now.

After millions of mail exchange they gave the ARN (acquirer reference number) and asked me to check with my bank for the payment.

The bank confirms that i haven't received any payment on both my credit card and debit card.

the only thing they know is to email after 7 days of the enquiry but refuse to provide any solution.

The total amount (debit and Credit card) is over Rs 1100 and they have done nothing to provide any help on this and instead all they do is say the same thing that we have processed the amount and blah blah.

Enclosing order details:

Email ID : [protected]@yahoo.co.in (Myntra Account)
Name: Manveet Kaur
Phone Number: [protected]

Order I.D 15310282
Refund amount : Rs. 785.92 (Credit Card)

Order I.D:[protected]
Refund Amount: Rs. 524.47 (Debit Card)

Dear Sir/ Madam,
This is regarding the product "Bhama Couture Pink Anarkali Kurta" pertaining to the order ID:[protected].
I received this product on 30th October 2016, and the product received was visibly defective as soon as it was unwrapped. There is visible hole right in front. Hence, as soon as it was noticed I called up the customer care executive of Myntra to make return since they did not update the status that the product was shipped.
I made the return complaint on the call and also on app after the status was updated and waited for the myntra to respond and refund my amount. They rejected my return on terms that it was shipped after stringent quality check. But the received product is defective and it's unusable, they rejected my request twice after mailing them my request for returns.
Kindly help me with this.Please.

Regards,
Juhi Bhatt.

Hello my name is vinod .Order No.:[protected] .I had requested to exchange the product .And the delivery date is 29.10.2016 . But till now i did not get any update about this product .I already register the complain 22301951, but no response form your end .
As per there last commitment, if they unable to delivery on 4/6/2016 end of the day they will return my money .
But again they saying same thing they need another 3 days to resolve this issue .How much time i need to wait .

I am requesting you look in this mater as earliest as possible.Please help on this .

I had bought a t shirt from myntra on 1st Aug 2016 Order no:[protected] and was delivered on 6th Aug 2016.Due to poor quality of product I placed a return request on 7th and the product was picked up within couple of days.Return no:16001988.It was picked up by shefa as on receipt contact no:[protected] as on receipt.Its been 3 months now and no refund yet.

The Company has delivered wrong product and even after requesting for returns/exchange. they have denied to collect the product as the delivered product is not matching their serial number which is obvious because of fault at their end i have got wrong product. I have tried to communicate with their customer care but have been so far unable to speak with their Representative.
Serial Number Ordered - PS915CSL05
Serial Number Delivered - PSS15SBD20
Date or Placing Order- 28 OCT 16
Date of Delivery- 02 Nov 16

I ordered a tshirt and a jeans on myntra on date 23 october. I got a message that i will get the delivery on 26 october. It's been a week, still no revert about product. I think the person is coming walking from bengaluru with my delievery. Very awful service for second time from myntra logistics. Myntra never made me down with its products delievery and quality. Hope you resolve it soon.

I use my Reebok Super Lite 2.0 Coll Navy Blue Color.. I want to exchange it but seller can't accept my product because he's need to approval. Please give The seller approval. Please Give The Seller Approval Early. Thanks
Seller Dipankar Dutta, Contact Number - [protected]
I'm Abir Mukherjee
45, Old Nimta Road, Belgharia, Kolkata - 700056
Mobile - [protected]

I orderd a pack of tshirt on october 6 but the size was inappropriate. So i opt returned and exchange option and i gt a responce from myntra that your product will be exchange till november 2 2016 but till now i didnt get my product exchanged and returned the inappropriate. Kindly go through the complaint and work on it as soon as possible or else i will file a complaint against myntra

I want to need approval because i use my reebok super lite 2 coll navy blue sport. The seller can't exchange this item because he needs approval.
Please give him approval..

Abir mukherjee
45, old nimta road, belgharia, kolkata
My contact number [protected]
Seller contact number [protected]
Seller name dipankar dutta

Reebok super lite 2.0 navy blue sport

I had placed an order on mantra .com mobile app Oder no:[protected] Oder placed on Oct 20th 2016 pack of 5 t-shirts Amount deducted from my bank account online for Rs 2050 including delivery charges but the product never arrived at my address till date on the app also it shows not delivered I have made 7 phone calls no help at all from customer service keep letting me know that it will be resolved nobody is taking the ownership in the co to notify me and keep and a follow up please help

Hi,

I had selected the return option for a product i recently purchased as i did not like the same on 15th october 2016.

My product was picked up nearly after 14 days on 29th october 2016 by this courier service called shadowfax and he gave me an acknowledgement receipt as well.

However after few days i get another message from myntra saying that my pick up has been reassigned to a courier service called ecom express and to keep the item ready for pickup.

This is so strange!! Then i called tata cliq as informed in a message to contact them for refunds/queries and spoke with mr. Anant kashinath netke and upon checking with him, he said that the product has not been received till date and to send a complaint mail to myntra.

How unprofessional!!!.

I request you'll to look into this matter and seek full reimbursement of the money i spent on this product as this return policy was a very bad experience for me even after i have not used the product at all.

My return id no is 17673153.

I purchased a product from myntra on 2nd oct 2016 and paid for it in cash. I wanted to return it and that is when i realized that it was not marked delivered on the app. On talking to the delivery guy he said its his mistake that he didn't take my signature as it was cash on delivery and he will make sure the product is returned. As i was travelling the next day, i was in a rush to return the product and so i gave the packet to him. Later when i came back home i logged in to myntra to check if the refund was processed but surprisingly it was marked undelivered on the app and there was no mention of refund. I started email communication with myntra on 6th oct 2016 and till date they have been saying that my issue is on priority. I can furnish multiple email communications with them.in my last phone conversation i was told that i will get a voucher for the same amount that i will have to use in 30 days. I agreed to it as anyways i had to shop for diwali and i was ok with credit points instead of cash. Now diwali is over and i have nothing in hand - no refund, no voucher, just same old lies that my issue is on priority. I am attaching some emails that i have sent to myntra.