Myntra.com Complaints & Reviews

Hi..This is Ashish Khatri Adv. from Sonepat and i have bought a reebok shoes from your company and i am a regular consumer of yours but this time i am so much disappointed because i have received a wrong product from that, what i ordered and when i did complaint then my request was denied many times from your company.Is that a way to treat a consumer and even i could not find a way to register my complaint. because there is no email ids of customer care. If someone is here and can solve my problem then let me know otherwise i will have to take a action on my behalf.
Thanks!

Hi Team,

I had made an order on http://www.myntra.com/?src=logo

Order No.:[protected]
Order Placed:Sunday, October 23, 2016

and I applied a coupon for cashback but it doesn't came yet in "PhonePayWallet" or in "MyCashBack". Can you please move that transfer now, its been 55 days. Also if possible please provide transaction statements of PhonePayWallet.

-AYUSH

I never get product i ordered, but in order status its showing product has been delivered to my address...
And no one is responding to my mails..
I placed a wrong order on 9Dec, and i want to cancel it.but there is no option of cancellation in myntra.
So i dad to wait delivery to cancel the order at the time delivery..
On website delivery date is 24Dec.
But today 17Dec website is showing that my product had already shipped on 16Dec.
I got no call SMS notification about delivery.
I already made online payment of the product.
I want my money back.

I tried placing an order for shoes on 10th of december. Order didnt get placed but amount of Rs 2229 got deducted from my account.i am going on calling them from 10th of december .they always tell me that they apologise for the delay and they need more time.i am really tired and irritated.i sent them all the details and bank statement .everytime they say please wait and go on asking for more and more days.My email id is [protected]@gmail.com. please help !!!

Hi, my refund one of rs. 1201.61 and another of 1099 has not been made its been 16 days since the product have been returned.

Kindly look into this, initially the calling machine used to say the refund amount but now it says that the amount has already been paid.

Kindly confirm, i had been a consistent customer from a long time but cannot any more continue with such a case.

Before cancel this order i called on your customer care and theey informed me i will get full refund now i am getting partial refund. You did not refund me shipping charges for this. I have called 6th time today and all time your represent are disconnecting my call without any resolution. You provided incorrect information regarding the refund then why i should penalised for this. I nedd full refund as you promised previously.

I m writting this mail in here because the customer care no. Of myntra is useless. I placed a return request succesfully on 10th december which was picked up by the courier this morning at around 11:30 am (12th december).
But the problem is that i havent got any confirmation message by myntra that the item is being picked up by the courier, and it is still showing that the return request is queued. The return no is 19093991.

Order no. Is[protected]-8579501

Please help as the item was expensive and i m afraid as if myntra is fraud?

I registered complaint about same product on Department of Consumer Affairs Ministry of Consumer Affairs, Food & Public Distribution Government of India site. there i have been suggested that there is no response from company.
While placing the order expected delivery date mentioned was 29 October 2016 which was changed to 1st November after placing the order saying it is the promised date. In all my previous order no such thing ever happened. So it was obvious while placing order delivery was expected at 29th October only. On 28th October product was available in Indore. After repeated requests since 9:15 am in morning on 29th October fake promises were done that the product will deliver on 29th October in the 2nd half but no such thing took place till 3:30 pm. Proof of it will be available in their recording only which they do for so called quality and training purpose. 3:30 pm they said delivery cannot be confirmed since no manager is allotted. Also order cannot be cancelled before it gets delivered. They were also not ready to provide contact information of local distributor when I offered to pick the product myself. Not to mention they took delivery charges 150 Rs and still the delivery was delayed after placing the order. Mnytra logistics tracking number is ML[protected] for the product. It’s very obvious that everyone consider expected delivery date to be the maximum date by which product will get delivered and place order according to that.

I had ordered a total of 6 items from myntra, all orders being prepaid, and was supposed to get the products delivered this week. The tracking facility showed them to have reached the place of delivery. However, the very next day I was informed that all items have been returned without my knowledge. I was in urgent need of the items and suffered a huge loss because of Myntra. I tried to call the customer care but they very rudely blamed me and refused to register a complaint. Now am really upset and have decided to file a complaint in consumer forum. Myntra has been a total let down!

I ordered a white shift dress from mango(myntra) with order id :[protected]-8620701 i ordered medium but did exchange for small size. First of all the product that i recvd had few strings attached to the dress brown colour which could be easily removed by picking them uo as it ws nt coming out of the dress jst additional attached. I filed for exchange and support representative was very rude and started arguing that you have spoiled the product. I filed for complaont in myntra and they are also not looking into it which is very ridiculous on part of customer satisfaction.
You guys only charge customer but does not provide proper customer service and then in return blames customer itself.
Really dissatisfied with service. Please look into it.
My contact no. and registered no is [protected]

Hi, I have returned a Bhama Couture Blue Printed Anarkali kurti on 2nd of Nov(Order number[protected] and registered mobile number [protected]) and the money was expected to be refunded within 10 days.I haven't received the amount. I have contacted customer care and she said that it is shown that the money is refunded.She even told she will be sharing details regarding the transaction.Could you please share the details asap.It's been more than a month.
Thanks

Sir,

I have ordered 3 shirts and 1 nehru jacket from myntra on 21 november 2016. My order no is[protected]. Though i have received 3 shirts, but i haven't received the nehru jacket yet (Mr button man brown sleeveless slim fit nehru jacket, tracking no. Ml[protected]). Now when i checked the order status it showed me “package has been cancelled”. What does it mean? I haven’t cancelled it myself.

If there is any problem, i request you to refund the amount.

Hi,

I have ordered for a tommy hilfiger eyeglass frame form myntra on november 23, 2016 with order id:[protected] with prepaid order thru credit card. I have received the package on 28th november 2016. But the package contained only the eyeglass frame box only without the frame.

Please see the attached photos of how the package has been received. There were 2 myntra covers which is very unusual since i have never seen two myntra covers for a package. Only the outer myntra package was intact (Which i have opened). There is another myntra cover inside which was torn since i have never seen two myntra covers for a package & the cardboard box inside was also torn & inside that i only the tommy hilfiger frame box was there without the frame. I believe after the initial quality check & packaging, some one has opened the package, took the product & used another myntra cover to pack it again.

On contacting the customer care (Complaint no:[protected], they took 4 working days & came back saying "as per the update from the concern department, i would like to inform you that all the product was shipped to you in a proper and intact condition after a successful quality check and the same was also delivered. Hence i regret to inform you that your refund request for a missing product has been declined."

I don't need to lie for a product valued around 3.7k when i am earning in lakhs. I don't accept the resolution at all & strongly believe there is some loophole in their packaging & shipping department. I never expected this kind of behavior from myntra & couldn't understand how can they treat a loyal & regular customer like this for the mistake of your backend team.

Thanks,
Subramani s.

I purchased a product named "peora sterling silver & rhodium-plated ring (Order no.:[protected]" from "myntra" on 9th nov 2016 through online shopping portal. They delivered it on 13th nov 2016. And on 23th nov the ring got damaged. I registered a return complaint on 24th nov. They accepted the complaint and their delivery boy arrived to my location to pick up the product. But he said the product is used so he will not be able to accept the opened product from company side. Now they refuse to return the product or the money as per company policies despite of the 'return' &'exchange' option provided on their site for which i have enclosed attachment. I want to file a complaint against "myntra". Please find the enclosed attachments.

Rohit sharma
Email id is - [protected]@yahoo.com
Mob - [protected]

I have tried for placing an order on[protected] and[protected] but it has not been placed and the amount has been deducted from my bank account both the time, when i contacted to customer care they told me that my amount will be returned to the same account within 48 hours but its much more than 24 hours and i have got nothing and even no response from the company side. I request the related authority to look into the matter and please resolve it as soon as possible.Even i have already sent the bank statement of both the transaction to the customer care when they demanded it from me.

Transaction details of amount deducted on[protected]:
Transaction Date : 24/11/2016
Transaction Amount : (INR)1, 032.36
Transaction Type : DR
Transaction Description : POS:PayUwww.myntra/Bangalore/[protected]

Transaction details of amount deducted on[protected]:
Transaction Date : 25/11/2016
Transaction Amount : (INR)1, 032.36
Transaction Type : DR
Transaction Description : POS:PayUwww.myntra/Bangalore/[protected]

I ordered jewellery from myntra on 24 nov, 2016. Order number[protected].
Tracking number is ml[protected]
The site promised to deliver it by 27 nov, 2016. But i didn't received the order.
More over there is no update in order tracking status.
Please make me inform whether it will be delivered or not. I need the order urgently as i have to attend the wedding of my brother. And now i am having no time to buy the product from market.
Please help.

I purchased a navy blue butterfly top label 499 from myntra. But, it came without a tag which is very true. I tried returning this top once and explaining the circumstances that how it came without a tag, the team promised to take the return. Then, due to the nature of my job, had to travel outside and hence, couldnot actually return the product so the request was closed but later again when I re-initiated the same, the request was closed saying that no Exception can be made. But, I challenge this decision as HOW CAN IT BE AN EXCEPTION WHEN IN FIRST PLACE THE COMPANY HAS ITSELF DELIVERED ME A PRODUCT WITHOUT TAG.Secondly, I am a customer who makes prepaid payment as mostly I am not at home which means that my money is already debited in advance at the time of placing any order. So now if any order comes and I am not there then, by default, it will not be opened and checked and I, as a customer can also receive faulty product which I CAN ONLY SHARE WITH THE TEAM ONCE I OPEN THE PACKET. SOMETIMES WHEN I;M NOT THERE, THE PACKET IS NOT OPENED FOR DAYS, Let alone the product being Tried or damaged. WHAT IF CUSTOMER IS RIGHT AND THE PRODUCT RECEIVED WAS ACTUALLY WITHOUT A LABEL? I EVEN REQUESTED TO CHECK THE CCTV FOOTAGE FROM WHERE SUCH INCOMPLETE ORDERS ARE SHIPPED BUT I DONT THINK THE STAFF IS COMPETENT ENOUGH OR HAS CHECKED THE CCTV FOOTAGE, AS THEY KNOW THEN IT WILL BE THE FAULT OF MANAGEMENT WHICH WILL BE HIGHLIGHTED IN RED.ALSO, IF THEY ACCEPT THE RETURN, THEY CAN MAKE IT GO THROUGH THE TEST IF IT HAS BEEN USED OR WASHED SUBJECT TO SUCCESSFUL INSPECTION ONLY THEY RETURN THE AMOUNT, THEN WHY I AM DEPRIVED OF THIS OPPORTUNITY??I AM HIGHLY DISSAPOINTED BY THIS BEHAVIOUR WITH A CUSTOMER WHERE THE CUSTOMER NOT ONLY MAKES FREQUENT PURCHASE BUT ALSO MAKES PRE-PAYMENT. WEBSITES LIKE JABONG ARE MUCH BETTER IN THIS ASPECT.I MYSELF WORK IN SERVICE INDUSTRY BUT ALSO KNOW HOW TO TAKE CARE OF CERTAIN LAPSES, WE CANNOT PENALISE THE CUSTOMER FOR OWN FAULT OF THE MANAGEMENT.
I REQUEST THAT YOU TAKE ACTION AS DEEMED FIT AGAINST SUCH INJUSTICE CAUSED WITHOUT ANY FAULT OF MINE. IT NOT ABOUT 350 OR 400 RS., ITS ABOUT TRUST WHICH CUSTOMER HAS ON A BRAND LIKE MYNTRA WHICH THEY HAVE BROKEN EASILY

I am Navin Anchalwar. My registered mob no is [protected] for myntra.I have ordered a tshirt of 326 Rs .later on i have returned it . Their policy say that they will refund account within 7 days after pick up . My product was picked up on 3rd nov .
They have not refunded my money till now
I call them daily but they ignore me by giving some technical problem .
Please help me
My refund tshirt is
MODA RAPIDO BLUE AND WHITE PRINTED TSHIRT .

Ordered for a saree originally of M.r.p Rs.1595 but shipped a different saree with M.r.p rs.1495, so now when i want to return the product, myntra is unable to pick my product due to wrong details of saree as the details dont match with the originally ordered saree, they have assured me refund but has done nothing till date, a almost 20 days now, evertime i call they say, the issue is being forwarded to the concerned team, order related to mobile no. [protected].

I have ordered 1 jeans...Though I have returned the jeans...The amount is not yet refunded to my account...I made payment through online...I made return request on 3rd Nov...But still its not refunded. Also tried to send mail..Its not going...Phone given in myntra website is not working...Worst service I have ever faced in myntra since last 5 years...Please refund the amount ASAP. Dont do cheating kind of thing...Will loose trust on you...