Myntra.com Complaints & Reviews

Hi
This is to inform you that i ordered shrugs from ur site bcz of d currency issues i couldn't receive it nd ur courier agent didn't noticed me about sending my stuff back.
Well when i called him he misbehaved. This is his contact number (Below) wd some name akash kashyap
[protected]
Kindly take a action against him as he misbehaved nd send my courier back wd some good nd reputed service provider.
Waiting for ur quick response

I ordered my crocs slipons on 14 Nov. I ordered a wrong size slipons of 10ukThen I thought to exchange it with 9uk.But now they showing me service not available in my address.what your policy is that you exchange it but now when click to exchange they are showing me service not available.Is this your policy.fck Myntra.myorder number is No.:[protected]
Order Placed:Monday, November 14, 2016.I also changed my order but it showed there also that service not available.

This complaint is regarding the return of the product "Fort Collins Black Sleeveless Hooded Jacket" pertaining to the order number:[protected] at Myntra.com

The product i received was defected and small in size. When I applied for exchange request, the myntra's concerned team denied the return of the product saying that from there side there was no problem, without even looking at the product from where it is defected.
I even called the customer care and also mailed the issue to them but then also no positive response came from there side.
I purchased the product on 10.11.2016, the product is still in 30 days replacement policy of theirs.

Sir/Madam,
I ordered product from myntra app on 13th November 2016. My order id is[protected] and shipment id is[protected]. Myntra upgraded my order and promised to deliver on 14th November 2016. But they fail to deliver on 14th November. I do not receive any response from them in response to the failure of delivery on deadline. Next day, i.e, on 15th November 2015 I receive message at 09:53am that their deliver man is out for delivery but I did not get my product. I also called their customer care service, myntra's executive replied me that I will surely get my product at 8'o clock. But I did not receive my product. Now they e-mailed me that there are many unsuccessful attempt to delivery your item if there is one more unsuccessful attempt then we will return product to fullfillment centre.
This is not my fault at all. If they are unable to deliver my goods then why should I suffer?
Earlier also they invalidated coupon worth Rs.400 without any reason.
So I request you to take necessary action and help me in this regard.
Yours Faithfully.

I had an overall bad shopping experience at Myntra.I shopped for 2 kurtis for a price of approx.1700 INR .The product shipped was of a very inferior quality so i decided to return it back.I received no intimation from the company for pick ups infact for the multiple return requests generated i had to make calls to ask if a person would be coming to collect the packet or not.Sometimes these messages had a pickup person's number sometimes it didn't.people have denied duty on phone.I was not valued as a customer.I was spoken in a way that shopping at Myntra was the biggest mistake.I was addressed by a wrong name in one of the apology emails.Myntra executives did not read my emails properly.My pincode permits delivery and pickups but having been assured multiple times, the product was not picked up from my residence and ultimately i received no refund for the same.
I have at length spoken with the authorities at Myntra but all i vain.With Reference to incident[protected],[protected],[protected].. iam attaching photos of order and multiple return requests.

I received my order[protected] a roadster navy blue hooded sweatshirt inspite of wrangler black sweatshirt of worth Rs 1694
First of all I received my order on 27th Oct and when I received this wrong product which is the "roadster navy blue hooded sweatshirt "i request return same day but when courier person ask me to request a return of wrong product has to be done from Myntra helpline itself .

I reached to Myntra helpline when I registered a complaint over there .
I got to know that you have to wait till 4th Nov for this return request process and the same day I have been ask for 4th Nov as resolution time but what happen is you guys told me on 4th Nov, " sir we are checking with our warehouse team you have to wait for 24hrs .

Now what happen when I called to get update on 6th Nov because you guys thinks once customer get a wrong product they have to chase you because it's him who is suffering right now then I called on 8th Nov as usual because it's me whose valuable money is on stake as the product which I received in spite of what I supposed to receive is way less then the worth of product I ordered..what response I get from Mr Muhammad is "sir please wait for end of the day"

And on 10th nov I got most awaiting mail as sorry sir we have confirmed from quality check team we have shipped a correct product .

What myntra support team is doing asking for quality check team whether u send wrong product .

Tell me a order bag containing a T-shirt which is correct and the other product is wrong how can you say that they had confirmed that they have sent correct product.

Just tell me one thing i[censored] asked a person whose work is to check whether right product must be sent to consumer or not ...
Hey did u send some roadster sweatshirt rather than wrangler sweatshirt
Tell me what you expecting from them yes we did sent wrong product you guys will then honour him/them with incentive's. ..

We consumers are not fool now suggest me what step should I take of this well doing with me.

I have this option and lastly the most likely one where i will surely get a justice to file a complaint against myntra in consumer court.

You people think we are fool let me tell you I will cancel all my product which I had purchased from your f... App and will share this incident and will try to spread this wrong doing with me

I know this won't trouble you whether I m posting here and will definitely going to sue you in court.

Gaurav

Worst experience of myntra services I ever had... i had bought swetshrirt onlin by myntra which was delivered on 3 November... afterwards i recognised tat size of the sam is different... but of my orders of swetshrirt is nt updated as delivered i cant go for further process... i had called several times to myntra... but still they r nt solving my problm... t has becom headace for me now... i m waiting for updates from 3rd november... very bad experience with myntra... even after buying products from myntra from several years

I have placed an order with myntra on 22nd October 2016 and expected delivery was mentioned as 27th October 2016 but part of my order is not delivered till 11th November 2016. I spoke to myntra representative on 7th November and was assured that my products will be delivered in 2 days but my product was delivered within promised time and again i spoke to myntra representative on 9th November 2016 and again i was assured that my product will be delivered by 11th November 2016 but still not delivered. Today i got a call that myntra will update in next 24 hours. I am extremely dissatisfied with the service and regreting my decushion to shop at myntra. Such a poor service is not expected and pushes me in not making an order from myntra in future.

Shirish Jagnani
+[protected]

I received this product at my place on 7:35 pm 7th November and opened the productand found out that product is Adidas 9 size.

I called the Myntra team at that very moment and placed a mismatch content request.

I want my refund back. I live in government colony of south DELHI where everyone is educated enough to understand what reality is and not the one who will replace the content.

Akshay Duggal
[protected]

Sent from Yahoo Mail on Android

On Fri, 11 Nov, 2016 at 6:37 p.m., Myntra
wrote:
Myntra
Subject
Return issue
Response By E-mail (Mohammed Shoaib) (11/11/2016 06.37 PM)
Hello Akshay,
This e-mail is with regards to the order number[protected].
As per our telephonic conversation, request you to please share the multiple images(Including MRP stickers and item barcode) of the product with us.
We will check and get back to you with an update.
Any inconvenience caused is regretted.
Regards,
Mohammed | Myntra
“Everything You Need To Look Good”
Response By E-mail (Deepak Singh) (11/11/2016 06.15 PM)
Hello Akshay,
This e-mail is regards to your order ID[protected] Nike Men Black Zoom WinFlo 2 Sports Shoes )
As per the update from the concerned team, we would like to inform you that return / exchange request has been declined post validation as we have shipped the right product post proper quality check
Hence, I am sorry to inform you that we would be unable to accept the return.
Your support and co-operation is highly appreciated.
Regards,
Deepak | Myntra
“Everything You Need To Look Good”


Response By E-mail (Parveen) (09/11/2016 02.50 PM)
Dear Akshay,

Please accept my sincere apologies for the inconvenience caused to you.

As per the update from the concerned team, the correct product was shipped to you in a proper and intact condition after a successful quality check and the same was also been delivered from our end.

Hence, I am sorry to inform you that your return request has been declined.

Appreciate your co-operation in this regard.

Regards,
Nuzath Parveen | Myntra
“Everything You Need To Look Good”
Question Reference #[protected]
Note: We do not demand your bank or credit card details over phone. Please do not divulge these details to fraudsters claiming to be calling on behalf of Myntra.
This mail is intended only for [protected]@yahoo.co.in

I placed a order for two products(RDSTR Blue Washed Casual Shirt and WROGNMen Black Slim Fit Mid-Rise Clean Look Jeans) from myntra on November 1. I received the packet on November 6th through Indian Post. I found only one product(jeans) in that packet. When I contacted the customer care they told that both products are sent in single packet. They are declining my refund too.

Myntra-worst customer service.
I ordered a casual shoe from myntra, order number[protected] of worth 1851₹. Unfortunately the size of the shoe was too large for me and hence requested an exchange for the same. During the time of exchange the delivery boy Mr Ashok yadav, checked the product and informed me that one sole contains some dust so he won't be able to exchange the product. Since there is only one way known to mankind to judge the fitting of a shoe and that is by wearing it. I explain him that the dust particles, which were very minor got stuck during trying out one of the shoe from the pair. But he refused to take the product and asked me to contact customer care. When I conveyed the incident to the customer care they asked me to share the pics of the product. After a day I got an email from the customer care (screenshot provide below), where they declined my exchange/return request because according to them the product was used. The product has its original tag intact including one on the sole (pictures provided). I even spoke to senior authority but still they are saying that the product is used so can't take the case forward. I am totally done with myntra. No wonder flipkart is not only successful in acquiring it but is also brilliantly contaminated it with its customer repelling policies and "we are there to exploit you" type customer service team.
Feel like approaching the consumer court for justice.

I had purchased an item from myntra on 17th oct 2016 and i have not received my product till date. I called up customer care no three times and after 20 days i got a wrong product (A casual shirt of mufti brand size is xl). Again i called up customer care and placed a complaint. The customer care executive assured me that it will be exchanged soon. But till date no one has come to exchange the product.

Order id:[protected]
Product details: olive green jogger trouser
Item code : 1456843.

I placed the order on myntra website and made the immediate payment and it was my biggest mistake.

Picked up date :-2nd nov 2106
Picked up id :[protected]
Description :- i haven't got any notification regarding my refund that when i got my refund. i want my refund as fast as possible. i wrote atleast 8-9 back to back mails but yet i didn't get my refund. i ahve attached all the attachments below. so if i will not get my refund within 2-3 days it will not be good for you guys.

I got an item from the site

Firstly, the size chart on the site was all wrong . While it claimed that the item would be a 44 (shoulder width), it ended up being a 36

To make matters worse, the item came with no tag as well

When I requested for an exchange, the company refused it on the grounds that the TAG WAS AMISS.

They simply refused to understand my reasoning that I received no tag in the first place . Now I'm stuck with a product I have paid for but cannot use

There are so many better e-commerce websites with superior customer service . Avoid myntra

This is in regarding to my order dated:[protected] which was placed on[protected] which originally had two items. However the item was cancelled without any consent from me nor any intimation posted to me. This has resulted in a huge reputational loss to me since the item was a gift and was to be passed to some one else. What I fail to understand is how was the order taken at the first place when the stock never existed. I was continuously being comforted with the reason that the order will be delivered timely. Now neither the order exists nor is it delivered as well. Request you to please check and confirm.

Order no[protected]
Return ID[protected]

The order was placed on 16th of October and was delivered on the 20th of October. On trying out the shoes, they didn't fit and didn't quite look good on me so I filed a return request on the very same day to return the product and get a refund.
However, the return was rejected on 4th of November and the reason was the tag was missing which is untrue as I sent the tag with the item itself.
Thus, I raised another complaint regarding the same and on the 8th of November they claim that the product was "used" which is again untrue.
They refuse to refund the amount and are making false claims and accusations. Kindly look into the matter and help me out.
Thanks!

Hi,
I ordered two products from Myntra in July & August. Payed through a debit card and credit card respectively, . The return process alone took 1 month to be completed and since August, i have not received any update on the payment.

The Myntra send hundred details that they have processed the payment, etc however, my bank statement and credit card statement still shows that there is no payment done from their side. My credit card still shows an outstanding amount and because of them it is blocked since 3 months now.

After millions of mail exchange they gave the ARN (acquirer reference number) and asked me to check with my bank for the payment.

The bank confirms that i haven't received any payment on both my credit card and debit card.

the only thing they know is to email after 7 days of the enquiry but refuse to provide any solution.

The total amount (debit and Credit card) is over Rs 1100 and they have done nothing to provide any help on this and instead all they do is say the same thing that we have processed the amount and blah blah.

Enclosing order details:

Email ID : [protected]@yahoo.co.in (Myntra Account)
Name: Manveet Kaur
Phone Number: [protected]

Order I.D 15310282
Refund amount : Rs. 785.92 (Credit Card)

Order I.D:[protected]
Refund Amount: Rs. 524.47 (Debit Card)

Dear Sir/ Madam,
This is regarding the product "Bhama Couture Pink Anarkali Kurta" pertaining to the order ID:[protected].
I received this product on 30th October 2016, and the product received was visibly defective as soon as it was unwrapped. There is visible hole right in front. Hence, as soon as it was noticed I called up the customer care executive of Myntra to make return since they did not update the status that the product was shipped.
I made the return complaint on the call and also on app after the status was updated and waited for the myntra to respond and refund my amount. They rejected my return on terms that it was shipped after stringent quality check. But the received product is defective and it's unusable, they rejected my request twice after mailing them my request for returns.
Kindly help me with this.Please.

Regards,
Juhi Bhatt.

Hello my name is vinod .Order No.:[protected] .I had requested to exchange the product .And the delivery date is 29.10.2016 . But till now i did not get any update about this product .I already register the complain 22301951, but no response form your end .
As per there last commitment, if they unable to delivery on 4/6/2016 end of the day they will return my money .
But again they saying same thing they need another 3 days to resolve this issue .How much time i need to wait .

I am requesting you look in this mater as earliest as possible.Please help on this .

I had bought a t shirt from myntra on 1st Aug 2016 Order no:[protected] and was delivered on 6th Aug 2016.Due to poor quality of product I placed a return request on 7th and the product was picked up within couple of days.Return no:16001988.It was picked up by shefa as on receipt contact no:[protected] as on receipt.Its been 3 months now and no refund yet.