Myntra.com Complaints & Reviews

I placed an order on 27th september, 2016. (Order no.[protected] myntra.com gave me a delivery which was 30th september, 2016. However, i didn't receive my order. On 1st october, 2016 i personally called myntra.com's customer care number ([protected]) and reported my complain of not receiving my order.
They said they have taken a note and an official complaint has been lodged. They further promised me that the order will be delivered to my address within 1 or atmost 2 days of the complaint.
On 4th, october, i received an sms from myntra stating that my order is out for delivery. I didn't receive any further call and the obviously didn't receive my order. So, i called the number given by them (Through the sms which said my order out for delivery.) this number is supposedly the number which you should call if you don't receive your order and a virtual assurance that i will definitely receive my order the next day.
After all this hassle i waited for a long 15-16 hours on 5th, october but still receive any message or call from myntra officials. So, i decided to track my order. On doing so, i find they have cancelled the order stating that they tried to call me on 4th october and apparently i didn't pick up their call. However the actual story is i didn't receive any call at all (Even though my phone was switched on the whole day).

Myntra has been recently been conning their customers with such fake delivery promises (Mostly with cash on delivery orders). Please take into account this complaint because in a way they are cheating on their customers even though no monetary transactions were involved.

Dear all,

With regards to subject order #, i would like to highlight why myntra
Has become india's largest online shop.

Having pathetic policies, which are totally unfavorable to their
Customers is not enough.

Very well trained delivery executive mr. Rahul atawale are well bound
To myntra's policies to bother, misbehave, abuse & threaten their
Consumers regarding the exchanges & deliveries.

Customer care people (Nivedita & bilal) are equipped with soft
Communication skills to make fun of their consumers on actions by
Their delivery executives with a statement "not a big deal", expecting
& interacting with escalation manager ms/mrs. Nivedita, was total
Waste of time, please refer the recorded calls, she is really
Concerned with her subordinates not to bother them by making them talk
With their customers, "apologies" don't even think!

After even paying myntra rs. 2000/- the delivered products are totally
Unusable & i am still struggling for the exchange.

Sorry for shopping with myntra.

Regards,
Aamir ahmed
[protected]

On 3rd of august i returned a tshirt and now it is more than one month and i have not recieved my refund yet. Myntra is a cheat. Whenever i contact them sometimes they say we have initiated your refund and sometimes they say we have failed in our attempt to refunding your money. They simply extending the time.
O i am complaining against them and all the email and other information i am giving below-
Order number[protected]
Return number[protected]
Incident number[protected]

I had bought a catwalk grey sandal from myntra.com . When sandal delivered near me i found it was defective product and then i register a complaint on myntra.com to return that product and to give my money back.Then they accept the return request and sent me a mail that there courier partner will take the product from my home. After some days when i cal to myntra customer care they told me that the product cannot be returned because it fails the quality and it was used and then i make argument with the myntra customer care that it was unused and the sandal was defective from the starting when it reached at me.They also sent me a mail to my ID that it cannot be returned.

Myntra does not provide good refund services my bag was picked up about 2 to 4 weeks ago but i have not get a refund yet their pickup was very fast but does not provide good customer care services they said to me that your refund will be provided between the same day or the next day, when i called at customer care services they do not provide any correct information about my refund

Dear Myntra,
i have placed an order dated 02.10.2016 order#[protected] with online payment 2271.61 Rs.
it was placed once. but when i checked in my order section of myntra app it was not showing there.
then i called to the customer care regarding this on +[protected] at 10.04 am on 02.10.2016 i was informed by your customer care that the order#[protected] has been cancelled & the refund of the payment made will be initiated soon.

till now i have not received any kind of mail or message or notification from myntra mentioning that refund will be generated.
please process the refund as soon as possible in the same account.
thanks!

My order no_[protected] placed on 30th sep 2016, I called very next day to myntra customer care for earlier arrival of prdt, they informed till the prdt is not dispatched they won't be able to help .today the prdt was dispatch and when again I call the customer care, they are saying tht they won't be able to help to fasten the process now also.as the courier has been dispatched by india post.the customer care would have resolve my query in the first place only by informing the seller to dispatching the prdt by fastest mode, but they didn't and now too they are just giving me a sorry dialect .
What kind of pathetic service is myntra customer care giving to customers.
It's very lousy n pathetic service .

Thank and regards,
Mamta jaral

I have ordered 'Locomotive White Printed Casual Shirt' ffrom Myntra pertaining to the order ID:[protected] and same was returned vide return ID no. 16428981 on augest 25th 2016. But now they are mailing that "As per the update received from the Warehouse team, I regret to inform you that the returned product did not meet our returns criteria (Stained product received) and hence was considered a quality failure.The product will be re-shipped and tracking details will be shared at the earliest" .
But the material was checked infront of their own delivery boy and return to him on same cover that i have received . I have already informed them the same and my email incident ID is, Incident No.:[protected]. But they are simply cheating the customer by telling bogus return policy. They have no evidence to prove that i have send a stained product.
request your action in this regard

Hi
My order no[protected] contained a used pair of jack and jones jeans. There was even a used handkerchief in the pocket. I returned the item but refund was cancelled saying I sent a used product. So how am I supposed to send back a new product if they shipped a used one in the first place. This is pathetic service and dont know what quality checks they are following. I am never going to buy from myntra again.

I have returned puma running shoes, Myntra is neither returning my money nor returning my shoes by saying that the shoes failed in quality checking.

I am struggling from last 1 month several times called myntra, not getting any resolution.

Worst experience with myntra, never going to use myntra's app.

Given below the last update from myntra.com on 26/9/2016
Response By E-mail (Sumit Singh) (26/09/2016 12.34 PM)
Dear Rajib,

This e-mail is regarding the product "PUMA Men Black Brilliance DP Running Shoes " pertaining to the order number[protected].

Please accept my sincere apologies for the delay in response and for the inconvenience caused.

As per the update from our concerned team, I regret to inform you that we will be unable to accept the return as the condition of the product looks used. Hence, we will not be able to restock or resell the product. I am sure none o[censored]s would like to receive any product in used condition.

For any further queries, please feel free to contact us.

We appreciate your patience and thank you for your valuable time.

Regards,
Sumit | Myntra
“Everything You Need To Look Good”

I placed an order with myntra in the eors i. E. End of reason sale on 2nd july 2016 with order id being [protected]. And made the payment through sbi debit card. I was eligible for the cashback as confirmed through email by myntra. Further it was confirmed that the cashback would be credited on 2nd sept but the same is not credited until date. On enquiring for more than 15 mins to myntra i got a reply that the same isn't credited on 14th sept. But when i checked the same was not credited.
On complaining the same, myntra asked me to provide the bank statement for period from 02/07/2016 to date which i refused instead i provided them with mini statement which clearly reflects that there's is no such credit from myntra.

Inspite various requests, the myntra team is keen on asking me to provide my statement only after which i would be credited with the cashback.

But i have refused to provide the statement on grounds of my privacy. I would not want to share the same. Instead the mini statement clearly reflects that there is no such credit in the said period.

So instead i requested to provide me the bank statement of myntra where the same is reflected. But these people are not replying even for that.

I further have got a mail that i would not provided the cashback for the reason i am not providing my bank statement.

I would like to file a suit on myntra for 1. Claim of the cashback eligible to me. 2. Claim for the damages suffered by wasting so much time for the issue. 3. For the mental harassment these people have made me face.

And further to mention no website can ask for any private details of the customer in any scenario. And no policy of any website will be valid for this.

I have ordered a safari black duffle bag whose tracking id is[protected] from myntra on 17th september, 2016 and till date my order is not delivered... I have veen calling customer care since saturday, 24th and everytime they are just ensuring to see to it but still no actuon has taken place... I have my flight on 30th septemner, 2016... If this is the process you follow and after soo muuch complaints by customer still there is no action... Then i'm sorry to say i'll nt recommend anyone to buy anything from this site even i'll cancel my further orders

This is to acknowledge you all that i feel i have been cheated from your end, as when i was doing the online shopping on your website price shown was much discounted rate, and when i actually purchased it all product priced got increased suddenly, and this i came to know when i already paid the entire amount. The discount which you have showed on website was 40% to 60% and when i bought it became 20%. Your website gets hanged in between last night i have been waited till 5:30am but nothing worked and today morning when my amount got deducted then i came to know that you all had increased the entire price of the product.
This is not fair from your end, as this was my first experience with myntra, where i feel i have been cheated by you guys.
Request you all not to do such kind of thing, will never recommend myntra to anyone.

My order number[protected].

Regards,
Abdul wahab shaikh

Order no:[protected]. I return the item to myntra 15 days before but they are not refunding my amount (Rs:2310.00). I try to contact customer care.1st they told, we do not have any information about the refund item. I call them many time now they are saying there is some issue with price tag we cant refund the amount. I do not have any idea what to do now. I read many customer reviews on different websites, i found many customers are facing the same issue with myntra.

Hello sir, I'm Akash Vispute. My email id is [protected]@gmail.com . Last week I ordered the Puma Blue colored jacket from Myntra. But after one day uses, I found that it has serious cloth issue. It is defective product. So I registered it for exchange. Because I am very unsatisfied by product. It has serious defect issue and they have declined it. I think the product that they sold me was not genuine one or maybe fake brand, that's why it has cloth issue. Myntra is selling duplicate stuff in online and making people fool.
As I suffered very serious problem and it harassing me. The cost of jacket is too much, so please take a serious action on it. But after calling Myntra, they said that, they have send exchange order, but till date I haven't received yet. My order ID[protected]. The delivery boy is not contacting me. They are not calling me. They are making me fool. The amount of jacket is too much that I paid, so that I hope my problem will resolve as soon as possible...I am hoping that I will get exchange of this jacket.Take a serious action against Myntra.
Thank you!

My order no is:[protected], i had ordered a bata formal shoe, which was suppose to be delivered by 19th september, 2016. But still i did not received it yet. It is pending with myntra logistics for many days. Why this site is taking orders where they are unable to deliver the item? I need compensation for this. Thank god i opt for the cash on delivery option, otherwise my money will be forfeited. But still i need correct explanation and compensation from myntra, as this involved my time and efforts.

I purchased about 6 sarees from Myntra with seller title ' BANARASI SILK WORKS'. I received one used product with pink colour and I have created return request for it. My return request itself is cancelled many times and I placed the return request again and again by calling the customer care. Finally the request has been placed the product was picked up after so much of pain and discomfort. There was no status update even 12 after the item was picked up. When I enquired about it I got a shocking reply telling that the quality check was failed and it was returned in used condition. The reason for creating the return itself is I received the item in used condition. They are gain reshipping the used item to to me which is of worth 3000 rupees. Please do not buy anything from Myntra. They do not provide any value to customer time and money. Good Bye Myntra. 'BANARASI SILK WORKS' IS BIG FRAUD SELLER and please do not by any items from this seller in any online website. The worth of the products I did not receve the refund is RS 5000.

The delivery boy of my area is very rude. The way he talks and his behaviour is very rude. He is never on time of delivery and sometimes I receive a mail regarding delievery rescheduled of delivery or unsuccessful attempt of delievery.
Myntra logistics had never let me down previously but I was forced to write a complaint due to their awful behaviour.

Gd mrng sr..Mera myntra pe order no.[protected], , sr mera order 23 september ko ekart k through deliver hone k delivery boy jiska phone no. [protected] hai aaya tha wo do baar call kiya..Ek 4:36pm pe aur dusri baar 5:31pm pe...Phir mai 5:49pm pe call back ki.. Phone ni uthaya phir 5:50pm pe call back ki hu wo delivery boy phone pick kiya...Aur bola aapka order tha aap phone ni uthaye toh mai dusre location pe aa gya hu...Kal(24sep) aapko 11:30am tk aapka order mil jayega...Phir mai 11:33 am pe call ki hu phone ni pick kiya12:31 pm pe bhi do baar call ki hu ..Ki abhi tk mujhe order ni mila ...But wo(delivery boy) ni phone pick kiya...Phir 4:46 pm pe phir se call ki hu...Tab call pick kiya hai ..Bola 25 sep k subh call kijiyega phir mai mai koshish krta hu...Aapko aapka order dene k liy...Phir mai myntra k customer care ko call ki hu...Divanshu naam k customer se baat hui hai...Wo bole ki aapka order retune to destination ho chuka hai...
Delivery k liy address bhi mention hota hai...Phir do phone call delivery boy karta hai ...Usk basis pe order ko cancel kaisa kiya jata hai...Phir aap log sirf phone no. Hi likhwate...Kuki ussi same address pe indian postal service(postoffice) jo ki ekart k delivery service se bhut purana hai...Bina koi phone no. K hi esi address pe sara documents and other thing phuchata hai...Apka s bhi bhut sara kuch aaya hai..Same address pe...Mai mentally harsh hui hu bhut...Aur phone kr kr k jo balance khtm ki hu...Uska pay kaun krega...Mental harasment ka payment kaun krega...Pl tell me

I ordered a Avoir Envie Red & Grey Slim Fit Polo T-shirt on 18th october.
Size: L / Qty: 1
Sold By: Tech Connect Retail Pvt Ltd
Rs. 799.20. And u said to me that the expected delivery date will be 03 oct, 2016.
Package Number:[protected]
Order Number:[protected]
Courier Service: IP
But now you mail me that u despatched my order today. What is the reason behind this. I don't give any order from this day o[censored]r myntra. Thanks