Myntra.com Complaints & Reviews

I had cancelled a order in myntra beacuse of the customer care suggestion and they had asked to return me the money in 7-10 days but it has been more then 12 days but the money is not refunded still and they are saying that its my fault amd money is refunded to me but it is not true and i am providing a proof for it in form of the picture uploaded below.

Plese help me

I have made an order of 6k plus on 12 th dec which i wanted to cancel 4 days after placing the order as the delivery date waa 30 dec too late for me, but ur customer care people fooled me and said it has been shipped cnt cancel, just return the order when it comes for delivery, since then no msg and delivery made, today i checked in app it shows order delivered on 19 and 21 dec without any message and order amt is also appearing less 5800 whn i tried to mail via app no address appearing, ur customer care people need 5 days, they are checking my integrity and telling me to check wid guards, dnt they know ur own procedure of delivery and signature, i have been a customer of myntra for long but never faced such issue, i am really gonna debar and file a legitimate against u ppl not for the money but for the amt of stress and irritation u cause -and fool u make out o[censored]s, the delivery suddenly became faster as soon i asked for cancellation and there was no message or intimation of delivery, rather no delivery, u make shopping and ppl like us who pay before the delivery a money making spree for urself, really pathetic service and customer care, check in the foto, there is no email id and there fone doesn't work more than 90% time, my contact no is [protected]
Srishti
Email- srishti.[protected]@gmail.com

Dear sir,

This is to inform you that your representative attempted for the delivery today but he was not having a POS with him, because of which I was not able to make the payment. So I request you to kindly reattempt the delivery with POS machine. It was so sad to let you know that, even your customer care executive was not able to make a satisfactory solution for this when I contacted over phone.

Looking for ward for your assistance.

Thanks

Sonu Ebin Paul
+[protected]
+[protected]

I am a regular shopper from myntra and have not faced any difficulties in past 3 years or so. But for my last 2 orders, myntra guys have annoyed me like anything. It is all about their deliverability. I had shopped items for my wife and thought that it will be delivered to me in time. Even i got the notification from myntra that my products are in town and will be delivered by end of the day. When the delivery boy was out for delivery, i had tried to check with him that when he is going to deliver the product. I had given office as my delivery address and my home is 25 km away from my office so i leave around 5:30 pm ist from office i had called delivery boy 25 times but he didn't bother to pick up my call and answer me. I wanted to request him that please deliver me the product before 5:30 pm as it would be convenient for me to leave for home. So i waited in the office till 6:15 pm and then i called the call centre twice.. They obviously had no answer for this. So i esclated the matter and spoke to their escalation desk. I spoke to mr punit and he said he will look into the matter and would update me accordingly. He tried calling the delivery boy but he didn't pick his call as well. By that time, i had left my office considering that he ruined my surprise and was very upset with the way things went. Mr punit had called after 30 mins to tell me that he had arranged delivery for tomorrow in first half as per my suggestion. He apologized to me and said it won't repeat.

Date : 21/12/2016 : i suppose to get one exchanged product but as usual the delivery boy didn't even bother to deliver me. I spoke to the call centre and there i spoke to ms deepika and she understood my case and assured me that she will take care of the things. Deepika tried the delivery boy phone but it was not reachable. I said i want the product before christmas party otherwise it's of no use. She said she will make it tomorrow.

Date 22/12/2016 : i got a call from deepika saying she is still not getting a hold of that delivery boy and hence she can't assure me of anything. Then, she called me up in the afternoon saying you product is going to get delivered before 5:30 pm. I said ok. Again, the same thing started happening. I called up delivery boy but noone picked up the call. I again had to wait till 6:22 pm to get my product. Finally i got the product. But this time it was some different delivery boy who delivered the product. When i asked this delivery boy that i never knew that you are coming. He said, he is a new joineee and dont know about anything.

Meantime, i called up like 18 times to call centre to see where is the delivery boy. Nandini, sandeeep and ramandeep singh are some names with whom i spoke yesterday regarding my concern. At last ramandeeep singh manager to speack with me and then i told him everything and said that i want to talk to the highest escalation point. He said he will arrnage the call for today i. E 23/12/2016 11 am. Till now, i am waiting for call.

Some names here :

- mr punit : who failed to fulfill his duty and looked into my concern. He did not pay attention to my complaint.

- call centre representatives : who did not pay attention to my request. Also, some of them disconnected my call. Also, they are not following up my issue

- sachin shinde : delivery boy who annoyed me twice and worked according to his convenience.

- rahul waghmare : delivery boy who annoyed me as well

- santosh (New joinee) - didn't had any update regarding my product.

This incident happened in baner road, pune.

This is a clear cut case of mental harrasment which happened to me. I had paid the full amount and they had no right to harrass me like this. They have zero value for customers. Misleading customers by sending different delivery boys.

I hereby asking for compensation and apology.

I have been charged twice with the amount 1312.99 for the same product on 13th of December. BIL/[protected]/MYNTRASHOES/[protected] & BIL/[protected]/MYNTRASHOES/Myntra.com for the amount of 1312.99. Order No.[protected]-3421601. The product is Carlton London women's black solid shoes. It's been over 7 Business days, please refund the extra amount of 1312.99 charged by you.

I have returned the sweatshirt Russell athlete, your agent picked up the product but I haven't got refund to my account it was almost more than 3 weeks, as per your policy you are refunding not more than 2 weeks.return no[protected].Myntra is good site for online shoppers, we did not expect such cheap service from you guys.Even I have tried to contact you but your telephone seemed to be always busy and tried to send email its too not working.

Hi Team,

Please help me out to get my product or my money back. I have ordered a product on 14th Dec 2016. It was expected to be delivered to me 17th Dec 2016. But some how thes guys did not delivered me the product. I am chasing to myntra customer care from the last week and they are not giving me satisfactory answer. My product & money of around 2018.36/- is with myntra only. Neither they are giving back my money nor they are delivering my product.

Thanks
Aruna Rawat

Hi Myntra,

I bought an item name 'United Colors of Benetton Men White Perforated Sneakers' item id Product code: 1446524 and I made this transaction on 18th Dec'16 for Rs.2078. I regret to inform you that I have received my order on 19th Dec'16. When I opened my parcel I shocked because inside of box only one shoe avilabe. Thats mean i can understnd part of order was missing.

Post that I made call to customer care for the same and raised a complaint against missing item. They gave me commitment that they arrange a pick up take back item and refund my money back. Now today I have received a mail for the same in which Myntra mentioned that your pick up request has been rejected from amazon side and we can’t assist you more and can’t refund your money so, keep this item itself. What the hell is going on what should I do with one shoe, its feel me like you guys making me fool and waste my money and time also.

I regret to say that there is only false assurance from your side. This is the worst service and item I have seen ever from online shopping portal. This is a type of cheating with customer and fake commitment given from your side. We are surprised for this behavior from a global company like yours, in spite of the seller giving his consent to refund.

This is a serious matter, and I take it as a case of cheating. I find no other option but to report the matter to a consumer court or grievance as a criminal/ fraud complaint. We have noticed that each time, I have to initiate the dialog there is only assurance from your side, but no real progress. I have told you, my patience is running out now. We never expect this kind of follow up from a global company like Myntra.
I am giving you few more days before getting into a legal course of action. I want my money back in my bank account as soon as possible and I will share your bed services and poor item feedback on all social media and its really impact on your brand name.
You guys doing cheating with your customers and making fool all of them.

Contact with me for the same on “somnath.[protected]@gmail.com”and “[protected]” is my mobile no.

If I will not receive the resolution then I will file a claim in Consumer Court for this and it will more pain full for Myntra brand, mark my words you can’t play with your customers like this. I feel like I have been cheated by Myntra. This is my first experience with Myntra, and trusts me, it's nasty.

I will ensure you that I am not taking for garneted.

Hoping you can understand my disappointment and help me out for this.

Regards,
Somnath
[protected]

Every day in morning I get message for delivery of product but in afternoon I get message that product is unable to deliver.

The courier boy Amar Kunjir : [protected] is not giving delivery to the mentioned address.

Please note that I haven't reschedule the delivery.

Please take necessary action against the delivery boy so that other customers won't face the similar issues.

I ordered three items worth 1437.79 from myntra on 21 december 2016 online.
after several attempts to pay online only once there was confirmation about the amount payment. but it is showing that the amount has been debited twice from my canara bank account. the photographs have been attached. kindly help out as they are not refunding.
after cancellation of order they are only refunding 1016. but the total amount debited is 2874.
so whole of it should be refunded.

We regret to inform you that this order has violated our terms and conditions. Your open orders exceed your available cod amount limit. Hence we are cancelling this order. Request you to place your next order choosing online payment mode.

I ordered nike air jordan retro 1 basketball shoes, i completed my order, then after 2 hour muje mail milta h ki mera order cancel ho gya, about cod limit,
Kya ye he chiz order lene se pehle nai hona tha, i m 5star custmar mynta shopping. But is baar muje bht dukh ho rha h, me upbhokta forum tak jane ki kosish karunga.

Dear Sir/madam,

I had purchased one pair of shoes from myntra company, when I received the oreder the outer packet was properly sealed but when opened the packet I have found that the box was not prooperly packed has normal transparent tape and found yellow stains on shoes which pictures here with I am attaching.

I immediately inform the company and shared all the required documents to them they tols me they will verify te matter and get back to me, I did several follow ups with them they used to say they are investigating the matter.

I called them several times and fianlly they sent one mail where they had mentioned the fault is not from their side as they have done the proper quality checks .

I failed to understand how they can say like that they are indirectly blaming that i have done all the things and dropped the mail to them which is i=unacceptable i have not used the product and the all the tags are proper and kept product as it is.

So I am looking for a help from you as I have not done anything wrong while company is blaming and gave me a defective and used product a nd now refusing to take back the product.

Hope I wil get a help from you and will get a justice from fraud companies

The day we got the claim from the apollo health Munich, after few minutes the transactions took place, we disnt recieve the message from the company on our mobile phone and also from bank. Not from Myntra, it was ordered from flipkart, jabong, paytm, I want the details of the order number[protected] &[protected]-7148003
As its been given by Myntra company but i want the name or address where the product has been delivered, the total amount is 6626.55 & ₹778.47 (Total : 7404.02)
the order was placed on 30/11/12 &10/12/12.
The bank name is Canara Bank.
The time of the transaction was Time: 1:05:48 & 21:35:31
Name of the card holder is : Jenvil Sopariwala

Respectd sir,
I had placed a online order on myntra.com and paid for that they confirmed that they will complete my oder on my given address but i did not receive my order till now. My order no. is[protected], Placed on Thursday, November 24, 2016 / Rs. 683.59 / 1 item. Expected delivery date was friday, December 9, 2016. But i did not receive my product till now.
Please, i want to refund my money.

I had purchased a shirt and a belt which was delivered to me on 17th december, 2016.I asked the agent (Surajit Paul, Phone : [protected]) about try and buy facility. But he was in so much hurry that he just opened the pack and showed me the products. He did not let me try the product. I dont understand that whether your representatives does not have any information about the terms of the company or they purposely do such things. The screenshot of delivery confirmation is attached .

Hi..This is Ashish Khatri Adv. from Sonepat and i have bought a reebok shoes from your company and i am a regular consumer of yours but this time i am so much disappointed because i have received a wrong product from that, what i ordered and when i did complaint then my request was denied many times from your company.Is that a way to treat a consumer and even i could not find a way to register my complaint. because there is no email ids of customer care. If someone is here and can solve my problem then let me know otherwise i will have to take a action on my behalf.
Thanks!

Hi Team,

I had made an order on http://www.myntra.com/?src=logo

Order No.:[protected]
Order Placed:Sunday, October 23, 2016

and I applied a coupon for cashback but it doesn't came yet in "PhonePayWallet" or in "MyCashBack". Can you please move that transfer now, its been 55 days. Also if possible please provide transaction statements of PhonePayWallet.

-AYUSH

I never get product i ordered, but in order status its showing product has been delivered to my address...
And no one is responding to my mails..
I placed a wrong order on 9Dec, and i want to cancel it.but there is no option of cancellation in myntra.
So i dad to wait delivery to cancel the order at the time delivery..
On website delivery date is 24Dec.
But today 17Dec website is showing that my product had already shipped on 16Dec.
I got no call SMS notification about delivery.
I already made online payment of the product.
I want my money back.

I tried placing an order for shoes on 10th of december. Order didnt get placed but amount of Rs 2229 got deducted from my account.i am going on calling them from 10th of december .they always tell me that they apologise for the delay and they need more time.i am really tired and irritated.i sent them all the details and bank statement .everytime they say please wait and go on asking for more and more days.My email id is [protected]@gmail.com. please help !!!

Hi, my refund one of rs. 1201.61 and another of 1099 has not been made its been 16 days since the product have been returned.

Kindly look into this, initially the calling machine used to say the refund amount but now it says that the amount has already been paid.

Kindly confirm, i had been a consistent customer from a long time but cannot any more continue with such a case.